Synapse updated this morning and now it is broken

Discussion in 'Razer Synapse 3 Beta' started by brlowe, Sep 13, 2018.

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  1. brlowe

    brlowe New Member

    This morning when I booted up my computer Synapse 3 auto updated and not my Huntsman Elite and my pad are stuck on one color scheme and cannot be adjusted. I have tried rebooting and when it boots up at first the keyboard does a color wave like it should and then Synapse loads and the colors freeze. How do I fix this or go back to the older version of the software?
    Great Update......

    Brandon

    I did a complete uninstall and deleted everything and new clean install and still cannot change any lighting options. Why? They really need to fix this.

    Found the answer I think.
    When it updated Synapse 3 my Huntsman Elite and Chroma mat stop working. I could not adjust the lighting. My stuff is plugged into a USB switch so I tried plugging it into different ports and that did not work. So then I tried plugging the keyboard in directly to the computer and still nothing. I tried reinstalling just Synapse 3 and no help. Then for the hell of it I reinstalled Hue and Chroma and it started working. So no clue why but it is plugged back into the switch and all is working just fine.
     
    Last edited by a moderator: Oct 17, 2018
  2. BlackFireDragon

    BlackFireDragon Well-Known Member

    When the issue was you have hue module enable or disabled and you try then to disable it ?
     
  3. brlowe

    brlowe New Member

    Not sure what you are asking. I had both modules installed all the time.
     
  4. BlackFireDragon

    BlackFireDragon Well-Known Member

    I'm just ask you have hue module turn it on when you have this isse and if you try to disable hue module when you have this problem.
     
  5. brlowe

    brlowe New Member

    Ok I do not think I have it on. I tried to go to it and it is asking me for an ip address to the HUE Bridge. I'm very new to the razer stuff so I'm not using it to the fullest yet. I'm sure there are lots of cool things I can do but have not experimented yet.
     
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