Mice and Surfaces

I bought Razer Basilisk Ultimate two days ago and everything works fine except logo and scroll lights. So the problem is if i want to change leds to purple the side lights are purple but logo and scroll are white/orange. Problem is even with blue side light and scroll with logo are turquoise.Thanks for any advice

I just bought a Razer Viper V3 Pro todayfrom a local store in Vietnamand I'm planning to replace the mouse feet to improve my gaming experience. However, I'm concerned about the warranty implications.Will replacing the stock mouse feet with aftermarket ones void the Razer warranty?

I think that it would be of substantial benefit for everyone to add adjustable debounce time to Razer mice. I recently bought an Viper v3 Pro and am disappointed when I found out that I can’t adjust debounce time. Adjustable debounce time may not affect many people. However, to Minecraft players who enjoy minigames like bedwars and 1.8 PvP reducing debounce time can be of major benefit. Especially considering the fact that the v3 Pro (white edition) has a really nice texture for drag clicking. I tried it out as soon as I got it and found it to be a better texture than my Glorious Model O, Roccat Kone Pro, and Bloody a70x. 

My mouse is RZ01-03850 model and the driver does not appear when the device is connected.

Hey, recently in my deathadder v3 wired, i started facing this issue where the side buttons are really wobbly and sometimes they even go inside the mouse and you cant press them till you do some weird clicking then it comes out. is there any fix for this? both of my side buttons are affected by this

I am having a problem with my Razer Basilisk v3 pro. The click scroll is not responsive, so when I use applications that require me to use the click scroll, sometimes it works and sometimes it does not. Can anyone help me find a solution?

I prefer wired mice because they are just more convenient as you don’t have to charge them, and I rarely have enough batteries and I can’t be bothered to pay for the dock. Is it possible to use the basisilsk V3 Pro as a wired mouse? Are there any downsides? As far as I’m aware, the V3 Pro has some superior hardware/software to the V3, and is not just a wireless version. Any advice please? Thanks in advance.

Hello Razer Support,My Razer Viper Ultimate is currently only detected when I hold the left click + right click + scroll wheel buttons during USB connection. This puts the device into firmware update (bootloader) mode.I attempted to update the firmware using your official tool. It reaches 100% and then the mouse disconnects. After this, it no longer functions normally and only works in bootloader mode.Steps I've tried:- Multiple USB ports and cables- Running updater as administrator- Disabling antivirus/firewall- Using different PCsIt seems like the update doesn’t complete properly. Is there a way to force a firmware reset or restore it manually?Details:- Mouse: Razer Viper Ultimate- Firmware updater version: [version, if known]- OS: [Your OS, e.g. Windows 10]- Serial Number: [your serial number]I’d appreciate any guidance to recover the mouse. Thank you!

Hi! I have the Naga Trinity RZ01-02410100 and have installed the newest synapse 3 Software. I want to personalize the lightning by Win 11 Pro, because i want configure the lightning by Aura Crate (and NOT by Synapse 3), , but the Mice dont show up in my Personalize/lightning in Win 11 Pro. Uninstall Synapse 3, same Problem. Win 11 Pro 23H2 with latest Updates, Aura Crate with latest updates also. Mice is shown in System but not for lightning in Win 11 Pro. Is there a Solution for the Problem? (sorry for my bad english) Thanks for the answers

On a laptop without Razer Synapse installed (and I can’t install it), the macros often don’t work or function differently.I have two macros set up on my current and only profile with the mouse:Button 4 (inner side button) - left clicks at 20 cpsButton 5 (outer side button) - right clicks at 20 cpsOrdinarily on my gaming computer, the macros function as they should and click once every 0.05s. However, on my laptop or any other device, the macros function quite differently. Whenever I have multiple other input buttons held down, like keys on my keyboard, the macro stutters and will only function for about half of every second.Additionally, if I hold both buttons down at the same time, on my gaming computer with synapse installed, neither of them function, with 0 cps for both left and right click (I’d like to specify, this is not a problem I’m perfectly fine with this), however, if I hold down both buttons on any other device I instead click both left

Pretty sure my mouse isn’t fake, as that seems to be the answer to almost every deathadder problem. I just want to reassign the two side buttons but synapse 4 isn’t detecting the mouse. Any ideas?

Razer Viper V3 HyperSpeedI feel there is a delay when it is enabled by default. I hope to add an option in the driver for players to choose whether to enable it or not, I hope razer to develop an XM mold mouse for players with small hands of 18.5cm to use. 

Hello Razer Support Team and Community,I recently received a notification regarding the discontinuation of Synapse 2.0, prompting me to investigate the transition to Synapse 4. Upon reviewing the list of supported devices for Synapse 4, I was surprised and concerned to find that the Razer Naga Epic does not appear to be included.As a dedicated user of Razer peripherals, I rely on Synapse for customizing my device settings and optimizing my gaming experience. The potential lack of support for my Naga Epic in the new software version presents a significant challenge.Could you please clarify whether the Razer Naga Epic will indeed not be supported by Synapse 4? If this is the case, what are my options moving forward to ensure continued functionality and customization for my device? I am eager to understand what solutions or alternatives Razer can provide for users of older, yet still highly functional, hardware.Thank you for your time and assistance in resol

Hi, I have a DeathAdder v2 HypedSpeed and Ive been usse it for more than 2 years and recently the side buttons become a little bit loose and wobbly. Is there anyway to repair it or making more stiff? (preferably without opening it) Its really a good mouse and I want to maintain it.here is a video

Can anyone know any application support Razer Viper v3 pro on Mac, I just want to change the mouse speed. Thanks

My teenage kids use my computer quite often to game. I loaded up my own game tonight and now my middle mouse button isn’t functioning like it did yesterday. Is there some setting I’m missing? I reinstalled razer synapse and unlinked the mouse and relinked the mouse from the computer and restarted it. Nothing is letting my use the middle mouse click anymore.

i have  purchased many Razer products in the past and have never had an issue until now….i just purchased  this Razer Deathadder v3 Wireless hyperspeed and the wireless dongle does not work, mouse says 0 percent battery but shows it is charging. Has been charging for hours and nothing. PLEASE HELP.

When will we be seeing a restock? I just bought the Basilisk Pro v3 and the puck. 

客服傳訊息來說目前有庫存可購買我當下第一時間要訂購結果他一直跳通知我我該怎麼辦才能訂購

Hello, so I have this issue where where my 6 month old Razer Viper Ultimate keeps disconnecting when the dongle is plugged into the dock which makes it unusable, but it works (with some delay, not optimal for gaming) when the dongle is plugged directly into my computer. It used to work but with some few problems, like it disconnecting for a few seconds every now and then. Now I have to play with it plugged in via the cable. This is really annoying since I bought the mouse to play wireless.. any solutions?  

Product: Razer Barracuda X – RZ04-04430Hello,I have a problem with my Barracuda X (RZ04-04430). The microphone works perfectly when connected via AUX cable and also when using Bluetooth on my mobile phone.However, when I connect the headset to my PC using the included 2.4GHz dongle, or via Bluetooth, the microphone does not work. I only hear faint static or nothing at all.I have already tried the following steps: Re-pairing the dongle using the official Headset Pairing Utility (twice). Tested the dongle and headset on another PC – same issue. Installed the latest firmware (it was already updated). Reinstalled sound drivers and checked input/output devices. I also noticed that Razer Synapse does not recognize the headset at all.Since the headset works fine via AUX and Bluetooth (on my phone), I believe the issue is with the dongle or PC Bluetooth com

I don’t know if this is the appropriate place to ask this, but I was wondering if I might be able to get any information on if the mouse dock pro is going to be restocked anytime soon in the US and if not if anybody knew what alternatives would work?

Can I assign a button to a specific function? (I use Google Translate) 

whenever I noticed my mouse is about to die, I switch to wired mode. Only problem is, when I unplug it (And plug the wireless dongle back in) it wont reconnect to wireless. So I am forced restart my PC for it to conenct back. I do have Synapse installed and I did my firmware update which is already the latest version.

Hellow Guys, I have an unconventional problem. It's about my old Razer Naga Epic Wireless 2010. I accidentally connected it yesterday with a micro USB-B cable from a Razer Lancehead 2017.Since then, there seem to be problems with the switches. They only react with a delay of approx. 1 second. (this affects all switches). Also those of the 12-button side panel. The lighting has also failed. I know it's an extremely old device but maybe someone can help me anyway? I would be very pleased.