Mice and Surfaces

Hi! We purchased a Basilisk v3 mouse from GameStop the other day. When using it, the mouse disconnects from Windows each time the mouse is lifted from the mat. It reconnects when the mouse is placed back down. This was tested on two different computers (one Win10, the other Win11) with the same result. We tried multiple USB ports and the issue continued. Has anyone else encountered this, and what do you recommend? Thanks!

I want the RAZER NAGA HEX V2 back. The layout was perfect for me and it was build to last. I've had 3 Naga Trinity since, but the build quality isn't on par with the Hex v2. I now use the Naga pro v2 but i't's 6 number faceplate layout isn't what I want, so I slapped the trinity hex panel on the pro although it doesn't give me access to the “7” button. The Naga Pro v2 built quality is on par with the Naga Hex V2, but the trinity isn't. PLEASE!! Either give us the Hex V2 back, or make a side panel for the Naga V2 PRO that resembles the one on the trinity.

The new Razer HyperFlux V2 Wireless Charging System from looking at pics and system specs has no bottom Chroma RGB…...just why have Razer left this off? its a no from me just because of this missing feature!

Hello, TL;DRWhy is there a limit to setting ‘Repeat Scroll Left’ and ‘Repeat Scroll Right’ on certain mouse actions?Will there be an update on razer synapse 4 that would allow this behavior in the future? If not, why? If so, when? I used to use a razer basilisk v3 pro for everything, and set custom settings on the scroll up and scroll down when using hypershift.The hyper shift button was mapped to the sensitivity clutch button on the basilisk, and the custom settings done on scroll up was ‘Repeat Scroll Left’ and on scroll down it was set as ‘Repeat Scroll Right’. I liked setting the mouse this way because I didn’t prefer using the til left and right of the scroll wheel, and liked actually scrolling and seeing the scroll on screen.Also, the reason I did not use the ‘Scroll Left’ and ‘Scroll Right’ functions were because they need synapse to be running in the background in order for them to work.(‘Scroll Left’ and ‘Repeat Scroll Left’ are two different functions on the software) Later,

I bought Razer Basilisk Ultimate two days ago and everything works fine except logo and scroll lights. So the problem is if i want to change leds to purple the side lights are purple but logo and scroll are white/orange. Problem is even with blue side light and scroll with logo are turquoise. Thanks for any advice

I just bought a Razer Viper V3 Pro today from a local store in Vietnam and I'm planning to replace the mouse feet to improve my gaming experience. However, I'm concerned about the warranty implications. Will replacing the stock mouse feet with aftermarket ones void the Razer warranty?

I think that it would be of substantial benefit for everyone to add adjustable debounce time to Razer mice. I recently bought an Viper v3 Pro and am disappointed when I found out that I can’t adjust debounce time. Adjustable debounce time may not affect many people. However, to Minecraft players who enjoy minigames like bedwars and 1.8 PvP reducing debounce time can be of major benefit. Especially considering the fact that the v3 Pro (white edition) has a really nice texture for drag clicking. I tried it out as soon as I got it and found it to be a better texture than my Glorious Model O, Roccat Kone Pro, and Bloody a70x.

There's no buttons to turn off the motionsync in viper v2 and v3 pro which it makes me so sad that I have to forever using it. It feels so bad when you turn on the motion sync especially the long ttk fps. You can always feel -2ms to track the movement I can tell. Hope you guys can design a simple button for the sync in the synapse4 . Every other 3395 and 3950 does it. Like sorav2 or lamzu. It's kinda disappointed.

My mouse is RZ01-03850 model and the driver does not appear when the device is connected.

Hey, recently in my deathadder v3 wired, i started facing this issue where the side buttons are really wobbly and sometimes they even go inside the mouse and you cant press them till you do some weird clicking then it comes out. is there any fix for this? both of my side buttons are affected by this

I am having a problem with my Razer Basilisk v3 pro. The click scroll is not responsive, so when I use applications that require me to use the click scroll, sometimes it works and sometimes it does not. Can anyone help me find a solution?

I prefer wired mice because they are just more convenient as you don’t have to charge them, and I rarely have enough batteries and I can’t be bothered to pay for the dock. Is it possible to use the basisilsk V3 Pro as a wired mouse? Are there any downsides? As far as I’m aware, the V3 Pro has some superior hardware/software to the V3, and is not just a wireless version. Any advice please? Thanks in advance.

Hello Razer Support, My Razer Viper Ultimate is currently only detected when I hold the left click + right click + scroll wheel buttons during USB connection. This puts the device into firmware update (bootloader) mode. I attempted to update the firmware using your official tool. It reaches 100% and then the mouse disconnects. After this, it no longer functions normally and only works in bootloader mode. Steps I've tried:- Multiple USB ports and cables- Running updater as administrator- Disabling antivirus/firewall- Using different PCs It seems like the update doesn’t complete properly. Is there a way to force a firmware reset or restore it manually? Details:- Mouse: Razer Viper Ultimate- Firmware updater version: [version, if known]- OS: [Your OS, e.g. Windows 10]- Serial Number: [your serial number] I’d appreciate any guidance to recover the mouse. Thank you!

Hi! I have the Naga Trinity RZ01-02410100 and have installed the newest synapse 3 Software. I want to personalize the lightning by Win 11 Pro, because i want configure the lightning by Aura Crate (and NOT by Synapse 3), , but the Mice dont show up in my Personalize/lightning in Win 11 Pro. Uninstall Synapse 3, same Problem. Win 11 Pro 23H2 with latest Updates, Aura Crate with latest updates also. Mice is shown in System but not for lightning in Win 11 Pro. Is there a Solution for the Problem? (sorry for my bad english) Thanks for the answers

On a laptop without Razer Synapse installed (and I can’t install it), the macros often don’t work or function differently. I have two macros set up on my current and only profile with the mouse: Button 4 (inner side button) - left clicks at 20 cpsButton 5 (outer side button) - right clicks at 20 cps Ordinarily on my gaming computer, the macros function as they should and click once every 0.05s. However, on my laptop or any other device, the macros function quite differently. Whenever I have multiple other input buttons held down, like keys on my keyboard, the macro stutters and will only function for about half of every second. Additionally, if I hold both buttons down at the same time, on my gaming computer with synapse installed, neither of them function, with 0 cps for both left and right click (I’d like to specify, this is not a problem I’m perfectly fine with this), however, if I hold down both buttons on any other device I instead click both left and right click at 40 cps. This a

Pretty sure my mouse isn’t fake, as that seems to be the answer to almost every deathadder problem. I just want to reassign the two side buttons but synapse 4 isn’t detecting the mouse. Any ideas?

Razer Viper V3 HyperSpeed I feel there is a delay when it is enabled by default. I hope to add an option in the driver for players to choose whether to enable it or not, I hope razer to develop an XM mold mouse for players with small hands of 18.5cm to use.

Hello Razer Support Team and Community, I recently received a notification regarding the discontinuation of Synapse 2.0, prompting me to investigate the transition to Synapse 4. Upon reviewing the list of supported devices for Synapse 4, I was surprised and concerned to find that the Razer Naga Epic does not appear to be included. As a dedicated user of Razer peripherals, I rely on Synapse for customizing my device settings and optimizing my gaming experience. The potential lack of support for my Naga Epic in the new software version presents a significant challenge. Could you please clarify whether the Razer Naga Epic will indeed not be supported by Synapse 4? If this is the case, what are my options moving forward to ensure continued functionality and customization for my device? I am eager to understand what solutions or alternatives Razer can provide for users of older, yet still highly functional, hardware. Thank you for your time and assistance in resolving this matter.

As a left-handed gamer, I’ve always appreciated that Razer offered an ergonomic mouse designed for, specifically, the Deathadder Left-Handed Edition. I just wanted to throw in a suggestion (in case this is somehow seen by the Razer team), it would be amazing to see a left-handed version of the V3 or any future models. I was a big fan of the original and would love to see support for lefties return.

Hi, I have a DeathAdder v2 HypedSpeed and Ive been usse it for more than 2 years and recently the side buttons become a little bit loose and wobbly. Is there anyway to repair it or making more stiff? (preferably without opening it) Its really a good mouse and I want to maintain it. here is a video

Can anyone know any application support Razer Viper v3 pro on Mac, I just want to change the mouse speed. Thanks

Dear Razer Teams, First of all, I'd like to congratulate you on the excellent work done with the Razer Cobra Pro. The mouse is truly exceptional in terms of performance, design, and ergonomics, quickly becoming a favorite among gaming enthusiasts and professionals. To further enhance this remarkable product, I would like to propose two specific improvements in design and functionality that could significantly differentiate it in the current market: 1. Additional Button: Currently, the Razer Cobra Pro features two buttons positioned below the scroll wheel, designed in a minimalist, discreet, and functional manner. My suggestion is to launch a new variant of the Cobra Pro, maintaining all current attributes of quality, ergonomics, and precision, but adding a third button below the scroll wheel, preserving the same minimalist and compact style already appreciated by users. This simple addition could significantly expand the mouse's functionality, allowing deeper customization for macros,

My teenage kids use my computer quite often to game. I loaded up my own game tonight and now my middle mouse button isn’t functioning like it did yesterday. Is there some setting I’m missing? I reinstalled razer synapse and unlinked the mouse and relinked the mouse from the computer and restarted it. Nothing is letting my use the middle mouse click anymore.

Razer Cobra Pro cannot be found in the Bluetooth settings. When I turn on Bluetooth mode on the mouse, Windows prompts me to connect the Razer Cobra Pro. However, it still does not connect to my PC or laptop (both running Windows).

Hello, I´ve been looking around on the internet for an sollution but i can´t seem to find one. So the problem is. My button 4 and 5 on the side of the mouse aren´t working anymore. I never had this problem before but recently they quit working. The weird thing is. After i push in both the side buttons 4 and 5 and the 2 buttons on top. They both work for like 10 seconds again. I also just found out: if i hold one of the 2 side buttons for like 2 seconds they both start working again for like 30 seconds. I really have no idea what i can do to fix this. Is it some weird option/setting from the mouse that turns dissables the side buttons and when i hold them for a small amount of time it turns on both buttons. Thanks for reading and mayby offer an sollution.