Mice and Surfaces

Hello,  I would like to ask if there are any upcoming drops or restock plans for the Razer Viper Mini Signature Edition (White).  I missed the last drop on June 21, 2025, and I’d like to know if there will be another drop in November or sometime soon.  Or has the product been completely discontinued?  Thank you!

Has anyone had issues with the number buttons on the side continuously spamming either the 1 or 9 buttons? This has just started happening to me and it is getting very annoying. Tried to contact the support about the issue but it is out of warranty. 

Hello,My Razer Basilisk X Hyperspeed suddenly stopped working over Bluetooth. Yesterday it worked fine, but then it disconnected and never turned back on properly.Now, when I try to connect it via Bluetooth, the only device that appears is “DfuBasilisk” — there is no “Basilisk X Hyperspeed” device listed anymore.When I pair “DfuBasilisk” with my computer, Windows says it’s connected, but the mouse does not respond at all.The blue light only blinks rapidly if I hold left click + right click + scroll wheel (or side buttons + DPI, doesn’t matter).I tried using the official Razer Basilisk X Hyperspeed Firmware Updater, but it only detects devices named “Basilisk X Hyperspeed”. It does not see “DfuBasilisk”.When I managed to start an update earlier, it stopped at 40% and showed the error “Get Region Failed”.Right now, the mouse only shows up

Hi,i have viper mini and it just stoped working, yesterday it worked perfectly fine and today no light and nothing. I tried on second pc works just fine, reinstalled windows, updated bios, restarted CMOS battery and nothing works. Is there any possible way to make it work again on my pc?

I just got a Razer Naga V2 Pro and tried to configure it with Synapse 4 on my Max OSX 15.6 Sequoia, running in a Macbook Pro M3. Totally disappointing, the keyboard layout cannot be changed, and the keys from my keyboard cannot be used. Please DO FIX THIS. Cannot have such an issue with an over 200 Euros device. Very, very disappointing.

My razer basilik ultimate is not charging. I mean that when I put the mice on its dock to charge and it’s not charging, and I should find the correct position to start charging it and it will charge the mouse for a minute not more and then I should find another corrects position only for 1 minute of charging (My mouse is only 1 year old)

would be very helpfull if the sentitivity clutch was added to the macro inputs.I’m playing a lots of fps games and I would like to do the following : when ‘hold breath’ in ADS also apply ‘sensitivity cluch’. which is basically ‘sensitibity cluch + a button’.I believe that it should be quite a common request and not too hard to add to synapse as all the ingredients are already in.Well, thans for your attention (and the eventual synapse update ?) cheers

After updating to Synapse 4 from 3, I am not able to rebind my Basilisk V3 Mouse’s Keys to whatever I want. It changes in the UI but it doesn’t update on the actual device.   

As a left-handed gamer, I’ve always appreciated that Razer offered an ergonomic mouse designed for, specifically, the Deathadder Left-Handed Edition. I just wanted to throw in a suggestion (in case this is somehow seen by the Razer team), it would be amazing to see a left-handed version of the V3 or any future models. I was a big fan of the original and would love to see support for lefties return.

Hey guys am in the market for a new mouse coming from viper v3 Hyperspeed . I really wanna get into lightweight mice and love the design of the viper v3 pro but I don’t think it’s huge upgrade. I was hoping if anyone knew if they are close on a viper v4 release ?

Hi,My Razer Viper V2 Pro dongle stopped working a couple of days ago. I tried plugging it into different USB ports and different computers, but nothing happens, it’s completely dead.The mouse itself works perfectly over a wired connection.Since my mouse is out of warranty, I’m wondering which dongle replacement I should buy that is compatible with it:Razer Viper Ultimate USB HyperSpeed Dongle--->this is out of stock, but will it work for the Razer Viper V2 Pro?Razer Mice and Keyboards USB HyperSpeed Dongle-→ will this work for the Razer Viper V2 Pro?

Hello everyone, I am a long time Naga user (since the original naga) and before that I had the original dearhadder. Every razer mouse I had lasted me at least 2 years, some lasted 5. I recently purchased razer naga x from amazon. After connecting it to my PC, I found it disconnecting every time I plugged it in,  works for 2 seconds then disconnects completely. Tried everything; including deleting and reinstalling synapse, changing the USB port, using it on other computers,. to no avail.  Is there any fix?

hello!! ^^My HyperFlux mat is worn out and I want to buy it separately. Is it possible?

Hi recently just purchased and I noticed the skates are white are they supposed to be white ? On the pictures the skates are black and I bought from razer through Amazon bought the product new 

Razer Basilisk V3 Pro about 1yr old constantly losing connection second or two while in 2.4ghz mode. The device works fine while wired, but in 2.4ghz it’s randomly spotty and unresponsive while it’s struggling to find connection again. Dongle is 13” from the mouse. I’ve updated the firmware and Synapse as recommended from support but issue still persists.The little scroll wheel motor doesn’t cycle on/off while it’s happening... it’s just like it’s not registering any movement. Is the optical sensor on the way out? Do dongles just die?Kinda bummed out that it’s like this about a year in and am currently looking for a replacement from a competing brand.It’s done it twice in the time it’s taken to write this. Become unreliable for use in any game if in 2.4ghz mode.

tested with mouse tester, results showing left/right clicks, side buttons and dpi buttons only registering after pressing several consecutive presses, cursor moves to top left at a constant slow speed. Pressing the keys used to turn on the pairing mode don’t work. Using a replacement 2.4GHz dongle doesn’t get the mouse recognised by the synapse app but does get recognised by firmware update utility and 2.4GHz pairing utility. 

About 2 hours ago, I try to change marcros，but the Synapse 3 was crashed.And it was changed.Then few minutes later, my viper V2 pro turned off and only can use with wire.In Synapse,I saw it has 100%power.When i cut the wire,my mouse close.PLEASE HELP ME

Set my mouse on the charger and went afk for ~2.5 hours (leaving the pc on) and the mouse only charged about 10%, is this normal? What’s the expected charge rate for this combo?

I am not able to register my DeathadderV2X for Warranty. I bought it from Amazon, and it says my serial number is not recognized.

Were to buy ???? Razer Deathadder V2 pro wireless ( im in Canada ) i love the design of the Deathadder but i want the V2 because of the 2 top buttons. help

Can we please get a setting that can set the mouse wheel sensitivity.Please don’t tell me there is  Windows  settings in mouse settings. Its not what we need. I would like to have the wheel sensitivity set so that i have to DELIBERATLY scroll  in game because it drives me insane that my mouse will scroll when bumped and swap weapons in a fire fight (CS2)…  The feature request is like this… have it customizable that 3 scrolls within some small period of time = 1 scroll output. That way I can purposefully scroll and not have it randomly scroll when bumped.  

Hello, I bought a Basilisk V3 X Hyperspeed and I love it. While there is nothing wrong with the mouse usually I try to keep my things updated. The mouse firmware appears to be on 1.0.5.0. The “Software and Firmware Updates for Razer Peripherals” page does not list the V3 X Hyperspeed firmware currently. Is that a mistake? How can you update the firmware for it?

My Viper Ultimate stops working after i tried cleaning it. It just flashes blue on the DPI Indicator.

For context: I ended up going from Synapse 3 over to 4. When I did, my Razer Naga X started to disconnect randomly. Long story short, I ended up fixing the problem by disabling the lighting settings for the mouse(when I could actually use it long enough before a disconnect). But now the issue persists after a temporary lull.Is there a another solution to this issue that is out there? At this time, I can’t even use the mouse anymore. Seems like the earlier fix isn’t working anymore.Any advice is appreciated.

Hello,  I’m experiencing a long wake-up delay with my Razer Cobra Pro when it is connected through the Razer Mouse Dock Pro.  The mouse takes 10–30 seconds to respond after going into sleep mode, even if I just leave it idle for 1–2 minutes.  What I have tried so far:- Tested both Razer Synapse 3 and 4 (reinstalled multiple times, including full driver cleanup).- Disabled Enhanced Power Management in Device Manager and registry.- Disabled USB selective suspend and Link State Power Management in Windows power plan.- Checked BIOS settings (USB power states, power delivery in S4/S5, etc.).- Tested on multiple PCs (desktops and laptops, different USB ports including powered/red ports).- With Bluetooth connection, the mouse wakes up much faster (1–2 seconds).  - With the Dock Pro or wireless dongle, the delay is always 10–30 seconds.- If I close Synapse completely, sometimes the issue becomes less noticeable, but not sol