Mice and Surfaces

Good Day,I have a Razer Viper Ultimate that isnt working for a few days now. When plugging in the receiver/dock, Synapse detects it, but not the mouse. When I plug directly to the mouse, it still doesnt get detected, and no power goes to the mouse. I have opened the mouse and cleaned it, disconnected and reseated all the wires, but still nothing happens.I have also tested it on multiple other devices and the same happens there.Could the PCB be the problem in this case?Any help would be greatly appreciated.

Hi,Trying to update the firmware for my razer naga chroma mouse (RZ01-0161) but I can’t find this specific one in the list (https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals). Any other way I could update the firmware? Hoping this might fix some issues, my mouse keeps dropping out after the last synapse update (think it was a week ago), can’t play a single game like this. (I’ve done the calibration, turning off calibration, resetting mouse, different USB port etc).   

Hi, since today my mouse button 3 dont work when razer synapse is off, but when i open it is working what’s happened? I think this is Razer Synapse error. All Drivers updated from my mouse and i tried to reset my mouse. This started from today.

Hello!I have the same problem, almost. When I lift off mouse, it turns off and I can't click or scroll (cursor is still there). When I put it down, it turns on and my scroll wheel goes up one time. When I change USB port, my mouse completly disconnects(and cursor) when I lift off. Can u help me? 

Hello, when will basilisk v3 x hyperspeed be supported on mac?

DA V3 Hyperspeed dongle:What is the purpose of the included dongle? If I don’t plug in the receiver and connect directly, will it still reach the full 1K polling rate?

I normally have my Mouse Buttons 4 and 5 on my Baslik binded to the keys 8 and 9 (to reach further out in games that have lots of abilities in my hotbar) and for some reason I cannot use them anymore. Despite unplugging and replugging the mouse, resetting it and trying everything else I can think of, Razer Synapse allows me to re-bind the buttons but it doesn’t actually do anything and the default functions are still retained. Anyone know a fix? The only somewhat significant thing that happened before and after this change is that I recently received a Razer Barracuda X Chroma and registered it on synapse. That’s it.

I'm not sure what happened but my razor mouse sensor stopped working and the cursor started moving to the top left of my screen, it has the same trouble when connected to other computers as well. It started happening after I opened it up to spray some electronic cleaner to stop a double clicking issue, which I had done several times before. I don't see any damage or corrosion on the circuit board. I have no trouble with any other mouse, currently using a corsair mouse. It doesn't have an internal battery either. I've tried to update the firmware but the razer site only has naga pro, naga v2 pro, and naga hyperspeed, none of which recognize my mouse being plugged in, even though synapse does, and wouldn't work. To be clear, my mouse is a wired 3 interchangeable side plate naga trinity, P/N.: RZ01-02410100-R3U1. Any help is appreciated.

Hi all, recently broke my usb dongle for Deadthadder V2 Hyperspeed and bought a replacement. Tried paring it with the pairing utility but cannot pair it at the end. Tried couple of time but still didn’t work, please help!!! thanks  

I just downloaded razer synapse 4 and charged my basilisk ultimate, after that it just keeps turning off then on again for just 2-3 seconds. It works fine on wired but you still have to plug and unplug the usb every time the pc is turned off. The dongle is working, and it is detected on the device menu. I dont know if this is a software or hardware problem.

My mouse RAZER BASILISK V3 PRO is unable to CYCLE UP PROFILE on mouse board memory by the PROFILE button at the bottom of the mouse. But it can still be switched through Razer synapse v4.0.86.The confusing thing is that I can use PROFILE button normally by binding it to other functions (such as increasing volume or scroll mode toggle). So I confirm that the PROFILE button works normally.So I bind the CYCLE UP PROFILE to other buttons (such as the left or right mouse button), it will not work either.If I use the USB cable to connect the computer instead of 2.4 GHz mode, this problem will not occur.

I done did try everything such as: uninstall-reinstall driver blow under the wheel with my own mouth (without disassembling the mouse) cleaning the mouse (under NOT inside) sensor try on different pc and laptops DIRECTLY connected to PC’s motherboardBut hey, the problem persist and still goin strong.one scroll on the wheel took me either up or down RANDOMLY, there’s no in-between.the mouse wheel button is also malfunctioning slowly overtime, for example i use mouse wheel button when using gadget on rainbowsix X, but when i press it, i switch to secondary weapon instead.I try reaching/DM/PM the moderator (Aero) but no response for 24 hours, idk where to go or ask anymore.isnt razer supposed to be good quality product?Bought the mouse in Jan 24thRazer Basilisk v3 x HyperspeedHELP

this is not normal, i have tried everything well not literally, but a lot of things to fix but that doesnt mean i dont want to hear any ways to fix thisthe problem my mouse is only disconecting and reconnecting on my pc, when i try it on my friend pc it was working perfectly fine and i also borrow my friend mouse which is the same mouse as me viper mini and it seems to work finehow is that possible that my mouse only not working on my pc but others is fineis it windows problem??, bios??, software?? i mean if it is software or like the synapse why does my mouse works perfectly fine on other pc that also have synapse, firmware or drive?? this is also weird bcs my friend mouse is working in my pc and also mine is working on his pc i still does not know which is the exact or atleast in which category this problem in

I just bought the razer deathadder v2 x hyperspeed and whenever i connect it by the dongle, it wont let me connect with wifi :( can anyone help me with this issue ?

I have issue regarding to my recently purchased replacement dongle for basilisk v3 x hyperspeed. I just bought it online from razer official website and receive it yesterday. when ever I try to pair it with the software ( razer usb hyperspeed dongle utility). I followed the on screen instruction but the result is always the same. pairing failed.

I have my mouse connected to the usb cord in the back of my PC, the synapse app says its charging but it is not charging. Would appreciate any help

Dear Razer Teams, First of all, I'd like to congratulate you on the excellent work done with the Razer Cobra Pro. The mouse is truly exceptional in terms of performance, design, and ergonomics, quickly becoming a favorite among gaming enthusiasts and professionals.To further enhance this remarkable product, I would like to propose two specific improvements in design and functionality that could significantly differentiate it in the current market: 1. Additional Button:Currently, the Razer Cobra Pro features two buttons positioned below the scroll wheel, designed in a minimalist, discreet, and functional manner. My suggestion is to launch a new variant of the Cobra Pro, maintaining all current attributes of quality, ergonomics, and precision, but adding a third button below the scroll wheel, preserving the same minimalist and compact style already appreciated by users.This simple addition could significantly expand the mouse's functionality, allowing deeper customization for macros, add

Anyone else still have this beauty?I do, and it still works perfectly just like it did back in 2016! 

Hi, This is my very first time purchasing and using a Razer product. I was trying to replace my old mouse, (4.46 in x 2.62 in x 1.4 in, 62g). I bought a basilisk as it was the smallest mouse on display at the local computer store, but found it was still too large for my hand. I use a fingertip grip mousing style, and my hands are 3” wide and 6.5” long. I’ve found the only mouse that Razer makes that works for my hands in the Basilisk mobile. I went to the computer store and exchanged the mouse I had bought for the mobile version. Anyways, the big Basilisk mouse supported three side mouse buttons, but the little one only supports two and this really annoying AI prompt thing that I can only remap to one of the other buttons on the mouse. I discovered this while streaming and now my friends won’t stop making fun of me for it. Anyways, how do I disable the AI MASTER button and get Mouse Button 3 back? I would like more than four buttons on my $90 gaming mouse. Thank you, Starless(Also the

Hello, i recently bought a razer deathadder essential RZ01-03850 but it seems to have a bad scroll wheel and i couldnt find this model anywhere when i was searching and it does not get detected by the synapse app thing so was it a fake?

Hello, I’m interested in the Viper Mini Signature Edition and wanna try getting one during the next drop. I noticed however there’s no “buy” option on the Canadian website whereas there is one on the American website (shows “Notify me” button). When it’s time to purchase, should I be on the Canadian or American website? Thanks

Hello community, It’s as the title says. I just got a viper v3 pro and am trying to connect to two different dongles. I couldn’t get a clear answer if this was even possible but I saw some threads say as long as you had two different dongles you could just not at the same time. Currently the v3 pro works flawlessly but the Deathadder does not. It pairs fine with the second dongle as can be seen in the picture  However razer synapse does not recognize the deathadder, regardless if the viper is on or off. Im hoping anyone has insight how to fix this or even if what Im trying to do is possible. I’d like to use two razer mice with the hyperspeed but it really is proving to be more difficult than Id hoped. Also to note all programs and firmware is up to date with the latest Thank you for reading and trying to help me

Bonjour, j'ai acheter il y'a quelque mois la Viper Ultimate. Tout fonctionne très bien mais les poignées latéral se sont abîmé avec le temp et je souhaite les changer. Est-ce que quelqu'un a rencontrer le même problème et à une solution s'il vous plaît ? Merci d'avance !

I have the Basilisk V3 Pro 35k and Dock Pro using Synapse 4 (windows 11 PC). At the moment in Synapse I can only see 1 device, the dock. In the settings for the dock you can see that the mouse is connected to the dock. This means I can’t access any setting on the mouse. Do others with tis combination have the same issue?