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42472 Threads
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Misachico
posted in Razer Support
Rewards: Razer Mouse and Keyboard

I got Razer Mouse and Keyboard, also registered them online for warranty but until now I haven't got the award/reward yet

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3 years ago
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Nikola_Ciric
posted in Razer Support
Asrock B550 Taichi Razer Edition led problem

Hello, i bought Asrock b550 Taichi Razer Edition motherboard about 2 months ago. Everything worked fine until few days ago when i updated Razer Synapse 3 ( 3.6.515.51215 ). After update when i shut down my pc all LEDs on my motherboard keep running in "rainbow mode". I went to bios to disable option to keep on LEDs in S5 state but then i noticed that all options for motherboard led control are simply not working from bios. You can change anything from S5 state led on/off, led color or "turn rgb on/off" but literally nothing happens. Only way to control them now is from Synapse 3. I havent change anything exept synapse 3 update. My bios version is 1.40. I also tried updating bios to 1.50 but that didnt help. I also updated led firmware from asrock site but that also didnt help. Please provide me any help regarding this issue if you can. Thanks

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3 years ago
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Zak_2000
posted in Razer Support
Razer Deathadder V2 Pro Wireless interfering with my 2.4GHz Wifi connection

Hi! I just bought the DA V2 Pro wireless and it seems that when I plug in the 2.4GHz dongle, it disconnects my wifi connection from my laptop. My wifi router is only able to broadcast using the 2.4 frequency. I wonder If someone had the same problem, either with this specific mouse or another mouse. I am also curious about what channel is the DA V2 Pro wireless using in the 2.4 GHz frequency so that I can change the one in my wifi router to avoid any interference. Please help me out if someone found a solution to this issue.

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S
3 years ago
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asukajueves
posted in Razer Support
Wolverine Ultimate replacement sticks

I've had my Razer Wolverine ultimate controller for a good while now and it has been a wonderful controller. However, my analog sticks are beginning to wear down from use and I would like to know where I can purchase a replacement. I'm aware that my warranty on the product has expired, so I do not expect a free replacement and would be more than willing to pay for the parts. I have looked at the RAZERCARE store and the only analog sticks available for sale are meant to be used on the Raiju controller. I believe the measurements of the Raiju sticks are different and would not fit due to a thread I saw where someone had the same issue as me and purchased the Raiju sticks. If anyone knows where you can buy new analog sticks for the Wolverine Ultimate it would be a great help, thank you!

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3 years ago
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frequency1993
posted in Razer Support
Help for 7.1 Surround Sound Activation Code

I just bought a Razer Blackshark which came with the scratch code for the 7.1 Surround Sound activation, however upon scratching the card, the surface flaked off and I am unable to read part of the code. How can I get a replacement?

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Razer.Speedcr0ss
3 years ago
S
Stubski
posted in Razer Support
Razer Phone 2 USB-C port stopped working

My Razer Phone 2 has recently stopped charging through the USB-C connection. I have cleaned the port, tried multiple cables, and reset the phone multiple times, as well as bring it to a phone repair shop for them to look at. It still charges through the wireless charging. The phone is out of warranty, and the repair place I brought it to said they were unable to order the part. I am wondering if it is possible for this part to be fixed or some other replacement to happen.

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P
3 years ago
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leetRustheat039
posted in Razer Support
Stuck on Razer Startup Screen with Logo

I have a razor blade 15 base model, just bought this laptop from the main site 3 weeks ago in order to produce music. Should not be having problems with this thing already. My first time turning it off for more than 24 hours, I decide to start it up today, and when it comes on, it just stays on the screen with the white razer logo with F key options, which i cant even get into because its not responding to anything I press. LED lights on the keyboard still work, changing colors, you know, the stuff that doesn't matter. Already tried the hard reset with holding power for 10 seconds, disconnecting charger, waiting, and reconnecting/restarting. Didn't change anything. Just past the 2 week mark for returns, highly disappointed in what was suppose to be an upgrade from my last laptop. Any other suggestions would be greatly appreciated. Thanks

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3 years ago
X
xJEMAxYT
posted in Razer Support
is this an official razer site?

hey so i cant find a place to post this in but, im wondering if this is a real RAZER site, because it claims to be a razer site so, context, i play cs:go, and a captain of a team sends me the link to apply to the team, i find it suspicious because i can't find this link on any razer sites, so is https://razeryou.com/ official?

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female.jp
3 years ago
J
JonnyWoo
posted in Razer Support
Synapse 2.0 won't start minimized after update

Hi. It's all been ok until I updated it to the latest version. Now every time the system starts it shows me the configurator screen. Please help. Can this be fixed or maybe there's a page where previous versions could be downloaded -- it's really annoying :( Thanks

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Razer.Speedcr0ss
3 years ago
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SammySauresRex
posted in Razer Support
Can 7.1 surround sound be put on Nintendo Switch?

I have a Nintendo Switch, and I was wondering if you could put 7.1 surround sound be used on Switch. So, if anybody knows please tell me. Thank you!

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3 years ago
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pablorm
posted in Razer Support
Razer Gold PIN EU

I can’t buy a Razer gold PIN EU because the payment method went wrong. When i can buy it ?

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Razer.Speedcr0ss
3 years ago
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rapid3642
posted in Razer Support
Razer Kiyo not using saved settings when using other applications for video

Hello all, I have a Razer Kiyo and love the way the video looks! I am a bit confused though. When I make the changes in synapse to where I like it (also disabling low light compensation in advanced settings), I will start the camera feed in either OBS or Discord and neither of the programs are showing the reflected settings. Then when I got back into advanced settings back in synapse the low light compensation is turned back on. I am not sure why the settings are changing even though they are getting applied? (it might be only the advanced settings that are not staying applied when video is disabled from the synapse preview and then the camera is activated on another program) Any help is appreciated. Also some people have HDR and zoom in their synapse preview of the cam but I do not have that. Any idea why that might be? Thanks! Bryan

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3 years ago
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ErikStiig
posted in Razer Support
How do I update the Firmware of my RAZER KIYO PRO

Hi! Synapse tells me that there is a new firmware update awailable for my RAZER KIYO PRO. How do I download and install that? /Erik

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3 years ago
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damnedsilly
posted in Razer Support
I've discovered an issue with the Tartarus V2

I couldn't find any other references to this so I'm posting it here. The Tartarus v2 now makes Forza Horizon 4 ctd after the opening splash screens. It doesn't matter if the software is disabled or even uninstalled so long as it's plugged into my pc the game will not run. If I unplug it, even with synapse still running (I also have the Blackshark v2 headphones) the game runs fine. It took me a long time to figure this out but now it's 100% repeatable. It's not a huge problem since it's not a title I use the Tartarus when playing but it was a nightmare figuring out what was crashing my game.

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3 years ago
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coolMardiGrasLARIMAR241
posted in Razer Support
Razer Book 13 external Display

I have an issue with the Razer Book 13 when connected to an external monitor: A short flash/flicker appears from time to time. Tried to fix it the last 3 days (new graphic drivers, changed graphic settings, firmware update, factory reset, all other recommendations) nothing helped. I like the device very much but this issue is very annoying. I made a screenshot of the flash. The icons from the desktop appear for a short time on the right side. My monitor works fine with 3 other laptops.

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3 years ago
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rushVividVioletroad399
posted in Razer Support
Razer Blade 15 & Razer Core X

Hi i have a Razer Blade 15 Base Model ( I7 9750H / RTX 2060 ) and the Razer Core X with a RX 6700XT and a RX 6900XT. When i plug in the thunderbolt cable nothing happens, the Blade 15 does not recognize the Core X. It happens no matter if the RX 6700Xt or 6900Xt is inside or even without a graphics card. I tried also with different thunderbolt cables but nothing helps. Please help and sorry for bad english

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3 years ago
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sleekparkAntiqueRuby593
posted in Razer Support
Power problems....

My port no longer works for charging and the battery only lasts half a day. Are these things that I can get repaired? I love this phone.

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A
3 years ago
D
DG_Trade
posted in Razer Support
Synapse Mouse movement Macros Stop Recording Accurate Location

Recording Macros With Absolute Screen Position. It inaccurately locates on the screen. Specifically it is going to far left of screen at the height i am recording Help Please!!

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D
3 years ago
G
Gatetohellz
posted in Razer Support
no surround sound activation code after register via razer web

i registered my serial number at razer web in fact,i can pm the customer service for my product SN and account name. But have not yet received the surround sound activation code via email. can anyone help? thanks :)

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A
3 years ago
T
TchaaBoyy
posted in Razer Support
Razer synapse update with viruses ?

so this is not the first time i see this, and now as soon i turned my pc on , razer synapse started to update and my anti virus just started shouting viruses as the update goes on , i moved already 3 viruses to quaretine and they keep showing , this is the following msg of the virus , "blocked 1618966964JGzuQGtfRazerSynapse because was infected with IDP.Generic.

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Razer.Speedcr0ss
3 years ago
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aeroMaximumYellowside051
posted in Razer Support
Crackling and distorted sound when enabling surround on Kracken Pro 2015

I own a Kracken Pro 2015 and have been using it successfully for the past 3 years. About 2-3 weeks ago the sound became distorted with crackling sounds (like when your computer is not fast enough to produce the sound). I tried uninstalling and re-installing the Razer drivers and software but there is no change. Of course since this is the 2015 version I have to use the older legacy surround driver and Synapse 2 software. When the surround sound is disabled the sound is fine - no distortions. My computer specs: Windows 10 Pro Intel I9-9900KF 16 GB RAM ASUS z390-PRO motherboard. Is this a driver problem? Has anybody else encountered something similar?

1
Razer.Speedcr0ss
3 years ago
P
pszabi2003
posted in Razer Support
Need new surround sound code

Hello i have bought a 2019 edition kraken headphone online and It became really suspicious when i saw that the surround sound code card code strip is already scratched off turns out my code has already been used so im asking if there is a way to get a new one generated i can show all proof if needed

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Razer.Speedcr0ss
3 years ago
S
StanDutchDesign
posted in Razer Support
Razer huntsman elite Wristrest has a hole in it

Hello! i really hope someone can help me here, i own a razer huntsman elite obviously and my wristrest now has a hole in it.. is there anything i can do to replace it? please help me Note that im very very carefull with it. i put the plastic cap on it every night i go to sleep and put a towel over it afterwards. i just noticed this. its the best keyboard ive ever owned i really need a solution as its really annoying because its right where my hand is

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Razer.Speedcr0ss
3 years ago
O
Oddbodplays
posted in Razer Support
Naga Pro double click

So my naga pro started double clicking, how am I able to sort this issue ? Ive only had the it since Christmas. Cheers

2
Razer.Speedcr0ss
3 years ago
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LordCakey
posted in Razer Support
Razer Error: 528372

Help. Please. I can't install Razer Synapse 3 for some reason. Latest windows update, reinstalled drivers.

5
Razer.Speedcr0ss
3 years ago

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