Razer Support

My mouse recently stopped working all together. For a couple months it would only woked wireless not wired so i couldnt use it if it was charging which i found strange but I ignored it because i only use it wireless anyways. It randomly stopped working all together now, dongle doesnt work, cable doesnt work, usb pairing doesnt work. I got a message from windows saying that usb wasnt recognized at first but now that doesnt even show up. its as if i am trying to plug a rock into my computer my mouse isnt recognized in any way. I uninstalled and reinstalled synaspe, tried downloading firmware and pairing utility but in both cases my mouse doesnt show up. I should mention that i have a razer keyboard and a viper mini that i am using in the meantime that both work perfectly fine. I know the mouse is fully charged because i initially thought that it just died when it disconneted and when i reconnected it, it was fully charged and worked briefly up until i restarted my pc and now it doesnt wo

My Razor Laptop after turning on is displaying A secure boot violation and has locked me out of any settings I could go into to disable it. I have tried The factory reset it is prompting only for it to boot back up with the same issue.  I don’t understand really what the BIOS is or what’s going on if anyone is able to help please. 

Hi,I just recently lost my dongle as it was plugged into another device that I no longer have possession of. Is there anywhere or way that I could purchase/get a replacement for it?Thanks!

Hi, my Razer Iskur RZ38-0277 is out of warranty but the base is broken and tilts heavily on the right side. Would it be possible to purchase replacement part somewhere? 

Hi please help me whats wrong with my razer blade laptop? This started to happen after I gave it to repair shop for motherboard cleaning and thermal paste replacement 

I got my razer viper v3 pro one month ago and it charges very slow with the original cable and all

Hello.Firmware updater v.1.8.0.0.r1 has been released but: although I updated the woofer, when i take out one battery for the speakers update (searching and connecting speakers ble) , I get the message that something went wrong during the update. Sometimes the processing goes to 7% and then… the fail message appears again.I’m on windows 11, synapse 11. Please help.

Hello. The '-' key on the numpad of my Deathstalker v2 pro keyboard is missing. Where and how can I obtain a replacement? Please help. Thank you in advance.

What type of connection is the charging port on the Razor Barracuda Pro 2.4. When I moved I lost all the cords. Thank you.

So , my dongle started giving issues on my pc ,  dongle was not giving any input while plugged in my pc but on laptop mouse and dongle were working fine , i updated the firmware of the mouse through cable and now usb dongle is not working on laptop also mouse is running fine with cable

So I have a weird issue.  I have two deathstalker v2 pro TKL keyboards, basically identical, both on latest firmware 1.7.0.0The first keyboard connects to all machines - no problems.The second keyboard keyboard refuses to connect via bluetooth to a specific machine - but weirdly it does connect via bluetooth to other devices ( a mac mini, a different computer, to an iPad Air)Any hints anyone? In more detail:Keyboard A will connect viausb-C  to computer 1 (with the cable) 2.4Ghz  to computer 1 (with the dongle) bluetooth - to computer 1 running win10 and to computer 2 running win11Keyboard B will connect viausb-C to computer 2 (with the cable) 2.4Ghz to computer 2 (with the dongle) bluetooth - to computer 1 (win10), computer 3 (macOS), an iPad Air - but NOT to computer 2On computer 2: Getting keyboard B in pairing mode (holding button 1 at the back for 5 seconds, until key ‘1’ starts blinking) and running the “add bluetooth device” in windows 11,  it will show up. When I click “connect”

Hello,My computer has started to bloat pretty bad around my touchpad, to the point the screen can no longer full close. The issue seems to be the battery bloating, so is there a way for me to purchase a replacement battery? 

RAZER VIPER ULTIMATE 제품을 사용중인데 몇달 전부터 USB 동글이가 인식이 안돼서 사용을 못하고 있습니다.컴터 설정(블루투스 및 기타장치) 화면에 마우스, 키보드 및 펜 같에  Razer Viper Ultimate 라는 이름의 기기가 인식이 됐다 안됐다 무한 반복중이네요. 마우스 독 아래에서 인식이 됐다 안됐다 하면서 이름이 떴다가 사라졌다가 무한 반복 합니다.어떻게 해결해야할까요? 제품은 구매한지 2년 정도 됐습니다  

Hello, I need help changing the email address that I no longer have access to and that is where authentication codes are sent. Thank you

Hi,I have an issue where the battery swelled and could not chrge at all...beliving its a fail safe to prevent damage to the battery and laptop.So i removed the battery and assembeled the laptop, and when i run the laptop without the battery i get a huge hit on performance that the laptop is struggling to open even web browsers. Anyone with ideas as to what settings i need to change to make it run at full power?

I bought my Black Shark V2X headphones in 2022 and have been using it without 7.1 surround sound until now, 2026. I realized that these headphones could activate 7.1 surround sound from the Razer 7.1 Surround app, but it requires an activation code. However, I lost the activation code, and when I tried to activate support on the Razer support website, it showed a message saying the product was already registered and the code had already been used. I kindly ask for your help to verify the product and provide a solution.thank you for reading 

Hi, I recently lost my dongle for my Razer Blackshark V3 X Hyperspeed and was wondering if my warranty would cover it if it is bought from amazon. If not then I would be willing to buy a replacement.  Thank you

I have a Basilisk V3 Pro that just passed out of warranty a couple months ago and today decided to stop working. It enumerates in Windows and registers in Synapse. It can click and scroll just fine, but the sensor isn’t lighting up. I ran a firmware update, but that didn’t resolve the issue either. I happen to have a second one in the house, so I tried something weird. With the second mouse turned on but not connected to the PC, I held its sensor up to the broken one and got pointer motion. So the entire problem is JUST the IR light source for the sensor.This feels repairable on its face, but before I open this mouse up, does anyone have tips here? I’m comfortable with soldering, but I doubt I can do surface mount work.

Hello, I’ve recently bougth a Razer Blade 16 (2023) brand-new from Turkey but I couldn’t verify the warranty status with the serial number. There is a warranty checker which tells me that the product serial number is not found and there is another one which is telling that my laptop’s warranty is expired. Could you please help me about it? 

I have been using the Razer Viper V4 pro for about a month and a half ish and had no issues originally, but much like another article I found on here, when randomly using it about a week ago, the scroll wheel has randomly stopped working. Pressing the button works fine, but the scrolling isn’t registering at all. The other thread I found the helper mentioned disabling synapse and trying again but it didn’t do anything to help sadly so I am not sure what to do. I know the scroll wheel has been an issue in the past but it seems to be completely unresponsive for me.

They won't connect to the Razer Audio Setup for Xbox app. I've tried everything and they won't sync. They connect to the console, yes, but I can't configure them through the app. The sound isn't very good; the Blackshark V2 X sound better. I can't update the firmware because I don't have a PC and there's no way to do it through the website. A total disappointment.

Hello, I would like to ask about the difference between the Razer BlackShark V3 X HyperSpeed and the Razer BlackShark V3 X HyperSpeed PlayStation Edition.I mainly use PC, not PS5.The reason I’m asking about the PlayStation version is because there is currently a good deal for it at my local MediaMarkt store.Will the PlayStation version work fully and without any issues on PC?Also, is there any sound quality difference between the standard version and the PlayStation version when used on PC?For example: positional audio, footsteps in FPS games, bass, overall sound tuning. Is the only difference the PlayStation license/branding, or are there hardware or audio tuning differences as well?Also, some users experienced hinge/cracking issues with the BlackShark V2 series.Has the hinge or overall build durability been improved on the BlackShark V3 X HyperSpeed models?For reference, I previously used the Razer Barracuda X and later the Razer Barracuda. I’m also currently using the Razer Or

Hello, I would like to ask about the difference between the Razer BlackShark V3 X HyperSpeed and the Razer BlackShark V3 X HyperSpeed PlayStation Edition.I mainly use PC, not PS5.The reason I’m asking about the PlayStation version is because there is currently a good deal for it at my local MediaMarkt store.Will the PlayStation version work fully and without any issues on PC?Also, is there any sound quality difference between the standard version and the PlayStation version when used on PC?For example: positional audio, footsteps in FPS games, bass, overall sound tuning. Is the only difference the PlayStation license/branding, or are there hardware or audio tuning differences as well?Also, some users experienced hinge/cracking issues with the BlackShark V2 series.Has the hinge or overall build durability been improved on the BlackShark V3 X HyperSpeed models?For reference, I previously used the Razer Barracuda X and later the Razer Barracuda. I’m also currently using the Razer Or

Yesterday I cleaned my huntsman mini because it had a lot of dust in it. After that I connected it and it worked completely normal besides the E key. The cleaning wasn’t the problem since it stopped working before I cleaned. So I cleaned thinking it was probably the dust build up. I tried a key combination chat gpt gave me to try and «reset» the keyboard. So I held down ESC, Caps and SPACE and plugged my keyboard back in. After that the LED started flashing in a wave. Then I tried pressing but the only thing happening is the LED reacting to my key presses but no input. I tried everything from driver updates, firmware updates, different usb-C and tried modifying it on Razer Synapse but it just didn’t react to any modifications like lighting. So all that’s happening is when I press a key the LED reacts on the keyboard but there’s no input. And it’s not the computers fault since I tried it on multiple different devices and laptops. Something’s wrong with the keyboard. I need help please a

Hello,I purchased a gaming chair from you, and some time ago several of the support struts on the base partially broke.I believe this also caused the hydraulic mount to become loose. It has now slipped almost all the way to the floor, which makes rolling the chair nearly impossible.I would like to ask if it is possible to purchase a replacement part for this.Thank you in advance for your help.Best regards,Markus