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42438 Threads
thinkinfoZomp928
thinkinfoZomp928Insider Mini
asked in Razer Support
Razer Blackshark v2 Mic sounds bad

My Mic sounds bad  on Discord like i sit somewhere underwater or in a tin can, and even after a lot of research i dont know how to fix it.

0
thinkinfoZomp928
2 months ago
J
Juicer8Insider Mini
asked in Razer Support
Can't type the letter u

I am using a huntsman mini RZO3-0339 keyboard and I can’t type the letter u, I already tried restarting the computer, unplugging and plugging back the keyboard and enabling and disabling the demo mode.Does anybody have an fix for this?Thanks

3
L
2 months ago
F
FrostobitInsider Mini
asked in Razer Support
deathadder v2 hyperspeed side buttons got stuck

side buttons on my mouse don’t work well and sometimes they get stuck together, and my temperature solution is try to click both buttons at the same time as much as possible until one of them can be clicked multiple times or one of them can make clicky sound when i click on it. But there is another problem, if one button is working normally and i accidentally click on the other button, they get stuck again.When they get stuck it seems like something is holding it and doesn’t let it go, it blocks actions on my desktop.what is the solution for those problems and should i send it back to seller to fix them ? 

0
F
2 months ago
L
leetOrangeYellowSHELL264Insider Mini
asked in Razer Support
"Razer Mice and Keyboards USB HyperSpeed Dongle" - Compatible with Headsets? (Blackshark V2 Pro 2023)

Hi,so i lost my USB Dongle for my Razer Blackshark V2 Pro 2023 and have been looking to get a new dongle.The only option i found is:https://www.razer.com/replacement-parts-mice/Razer-Mice-Keyboards-USB-HyperSpeed-Dongle/RC30-03420100-R3M1however it states that it is only for “Hyperspeed Mice and Keyboards”in the tech specs at the bottom of the page however it links towards a page which states that it should be compatible with the blackshark headset. Does anyone have any experience with this type of replacement dongles working for headsets? just want to make sure before I order one, thanks in advance

2
CarminePinkbaygeo915
2 months ago
H
headplaceTealGreen211Insider Mini
asked in Razer Support
Viper v3 pro stutter/not detecting mouse movement

Hello, I am having a problem with my Viper v3 pro.I'm having this issue when I lift my mouse and then when it lands back on my mousepad, it takes a little bit of movement before the sensor will register again.I've updated everything so far. 

1
Razer.Aero
2 months ago
A
AaronLin0925Insider Mini
asked in Razer Support
customs issue

dhl called me about a fun fact that the product has arrived in uk customs without an invoice so that they can’t clear it before Razer uk give them what they need, by the way seeking for people who also have the same issue in uk that have bought death adder v3 hyperspeed 

0
A
2 months ago
freshFuzzyWuzzyshare455
freshFuzzyWuzzyshare455Insider Mini
asked in Razer Support
Keyboard with Magnetic

Hello, I bought my Razer Ornata V2 keyboard with magnetic palm rest i tried to look for new magnetic palm rest.But i can’t are they still on sale ? (If you have a direct link that would be even better) Thanks you for reponse  

0
freshFuzzyWuzzyshare455
2 months ago
DustStormBG
DustStormBGInsider Mini
asked in Razer Support
High temperature Razer Blade 15 NVIDIA GeForce RTX 3070 Ti - 12th Gen Intel 14-Core i7 CPU - 15.6” QHD 240Hz 2022

Hello, I purchased a Razer Blade 15 Razer CH580 in 2022. Initially, I had no issues, the laptop was working fine. However, a few days ago, the computer started shutting down out of nowhere while in suspension. Upon checking the temperatures, I found that the processor temperatures are very high. Currently, I can't even use the laptop for basic tasks because it overheats, even though the task manager shows 0% GPU usage and no more than 10% CPU usage. I want to know if anyone else has had this problem or if anyone knows how to fix it. I'm very upset because it was very expensive and the laptop only lasted about a year. If this is an issue with this specific unit, is there any way to fix it even if I have to pay because the warranty has expired?   

4
FiszPL
Vanguard
2 months ago
H
HYKZ99Insider Mini
asked in Razer Support
Viper Pro V2 dongle stopped working

Viper pro V2 dongle stopped working out of nowhere, works fine when plugged though, but I want to use it without one, do you know any fixes or should I get a replacement

2
Razer.Aero
2 months ago
A
AletheacaresInsider Mini
posted in Razer Support
miss

Hi Razer  I  bought a $500 Razer gold card on 06/24/24 from best-buyer in Florence KY, when I scratched off the number ,  I noticed that there were 2 numbers missing on the card, please kindly help me  out before I involve my lawyer.. 

1
FiszPL
Vanguard
2 months ago
CitronsharpSAPPHIRE160
CitronsharpSAPPHIRE160Insider Mini
asked in Razer Support
Unrecognized Serial Number

So I bought a Deathadder Essential and tried registering it, I made sure to double check the serial number and tried playing around with the characters to make sure I was entering the right info, I even tried to scan the barcode on the mice just to be extra sure and yet nothing worked, it's still giving me the same message about the unrecognized serial number

3
FiszPL
Vanguard
2 months ago
bitxCatawba926
bitxCatawba926Insider Mini
asked in Razer Support
Razer Hammerhead HyperSpeed for Xbox Problemas con el microfono

Estimados el producto es genial, es lo que necesito. Pero FALLA EL MICROFONO, debe ser un problema de actualizar el Firmware, por que a veces funciona bien. Se escucha un sonido robótico y despacio en las partidas, actualice el firmware continua el mismo problema.

5
buzzsharpMintCream296
2 months ago
J
JxsmxnxInsider Mini
asked in Razer Support
Ordered with guest account, no confirmation email

Hello, I ordered with a guest account because I didn’t want to login, and I went to pay for an Enko chair but on checkout I had waited a while; came back to checkout only to be faced with an error afterwards. I was still charged for it and never received an email and cannot find the order on my order history.

1
J
2 months ago
L
LightPinksmartONYX032Insider Mini
asked in Razer Support
Multiple Mouse Docks

I can see 3 years ago you wasnt able to use multiple mouse docks. Is this still the case? As i currently use one with a baslisk but im also wants to get one with a naga so i can pick and choose which mouse to use

1
FiszPL
Vanguard
2 months ago
Elaine080
Elaine080Insider Mini
asked in Razer Support
my laptop order rejected by taiwan custom

I purchased a Blade 15 thru the Razor Taiwan site and it was on hold at the Taiwan custom for couple of days.  Now, the custom is rejecting the laptop to enter taiwan due to the Wifi 6E .  FedEx is asking me to return it to Razor.  I tried to do a return thru the site and it doesn't recognize my order number.  What can I do???

0
Elaine080
2 months ago
C
Camrowleyr1Insider Mini
asked in Razer Support
why does my deathadder v2 mouse stop working randomly

My death adder x hyperspeed v2 mouse randomly stopped working while connected with Bluetooth and wont work, I tried replacing the batteries but no luck and tried turning it on and off but nothing was working, what can I do to possibly fix this? (and before you say “just use the dongle” I lost it) 

0
C
2 months ago
U
UltimavxInsider Mini
asked in Razer Support
How to contact support for online orders?

I recently ordered a new razor laptop with RazerCare through the Hong Kong online shop. While I can see the order in my orders page on the website, I never got a confirmation email nor an email with the RazerCare contract even though it said it was sent via email.Trying to contact support through the webpage keeps me going in an endless loop and it keeps flipping between the US store site and HK site. I finally created a ticket as a “reseller” cause there was no other way to get to page where I submit my issue about the order.Is there some secret way to contact support regarding online store orders that I don’t know?Thanks!

0
U
2 months ago
Eminencedomeeasy450
Eminencedomeeasy450
asked in Razer Support
Razver Viper V2 Pro Dongle won't be recognized by Windows | Annoying buzzing sound

One day my dongle stopped working with polling adapter, since then I've plugged the dongle in my USB-Port straight to the PC. Suddenly (today) windows just stopped recognizing my dongle whatsoever and I've tried already every USB-Port available (every USB-Port is working fine with). Another issue I'm having for a long time now. Every time I'm moving my mouse, it doesn't matter where or what is open on my device, it makes an silent buzzing sound. When listening to music or anything  actually it kinda doesn't matter, because it gets drown out by anything else, but it still is confusing me what makes the buzzing sound and is there even a way to fix that.

1
LiLmEgZ
2 months ago
R
Root_SybotInsider Mini
asked in Razer Support
best EQ setting for black shark v2 + v2 pro in rainbow six seige

hello razer I got black shark v2 and i play rainbow six and i need the best and updated eq setting for my headphone u search to much but didnt found good eq for make sounds better sometime whene other player shoot it will canfuse me and some time it wont get cool footstep sound`s like cavera wheme she run with ability please help me and dont send links cause I seen theme befor gimmie a hand and help me please.♥ 

0
R
2 months ago
T
Tearwork
posted in Razer Support
7.1 Surround Sound won't launch

Hi there, I can't activate my surround sound because the app for it fails to launch. Nothing happens when I click on it. In the lower right corner I can see I am logged in to the Razer engine app, I can see my account, and when I click on it, it just sends me to my account on the web. I can't see anything related to 7.1 Surround Sound though. I tried reinstalling, checking my computer for updates, restarting, kill the processes in the task manager but nothing seems to work. As a result, I can't enter my code for my pair of Kraken X and enjoy the 7.1 audio settings. I can, however, get normal audio through the headphones. Can anyone help me?

2
JohnnyBosak
2 months ago
T
techViridianGreenroad242Insider Mini
posted in Razer Support
surround activation code

Good evening, I lost the surround activation code on my phone, I want to know what I should do now. I have a Kraken X.

0
T
2 months ago
FIREOPALeverMagicMint677
FIREOPALeverMagicMint677Insider Mini
posted in Razer Support
Jorge

I want to cancel my authentication  

1
UnfairMode
2 months ago
H
headOnyxpoint596Insider Mini
asked in Razer Support
Razer viper pro scroll wheel issue

Hi,I have a razer viper pro for 1’5 years. Suddlenly the scroll wheel glitched. It works, i can click and scroll but the click works weird. It doesn’t feel pressure when i press the click. I try to open the mouse but i don’t know how. ¿Any solutions?Thanks.

1
Razer.sushi.boi
2 months ago
B
baristammdInsider Mini
asked in Razer Support
there is no activation code for 7.1 sound in the box

hi there i`v just bought black shark V2X and there is no activation code for 7.1 sound so can i send you serial number or … to active it for me 

1
Razer.sushi.boi
2 months ago
M
MachAngelInsider Mini
asked in Razer Support
Hey, my razer basilisk pro v3 keybind profile dont work on wired mode

I had this mouse long enough to depleated its battery 1 time, so not long. I have been using it on 2.4GHz from the dongle, but the problem started when I went to charge it with cable. where none of my keybinds was working any more, I tried setting the lever to off . I exited out of synase compleatly then the profiles was working again…. is it possible to contionue using the profiles without having to exit the client? 

0
M
2 months ago

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