Razer Support

I can’t change my phone number. I have no longer access to it

Why am I getting this when attempting to update my profile, change my password. Access DeniedYou don't have permission to access "http://razerid.razer.com/account?" on this server.Reference #18.16f92917.1762266221.477471dehttps://errors.edgesuite.net/18.16f92917.1762266221.477471de 

English TranslationHello. I am writing in Polish and using AI translation.I have a mouse as in the subject, Basilisk V3, and it does not turn on at system startup—it already does not work at the login screen and I have to manually unplug it from the USB and plug it back in for it to start working. I would like to add that I have a backup Windows 11 installation in dual boot, and I do not have this problem there. Please help. Of course, all drivers—OpenRazer and Polychromatic—are installed. In the logs, I only have this: CashyOS Razer basilisk v3Log:❯ sudo journalctl -p 3 -xb[sudo] hasło użytkownika krzon:lip 17 09:32:54 cachyos-x8664 kernel: usb

Hi,I bought recently(a week ago or maybe one and half week ago) new RAZER BLACKWIDOW V4 PRO 75% and it stopped charging today.What should I do ?Firmware update is latest. It shows 1% and not charges.Help please!

Can Razer devs add support THX GAME PROFILES - to EFT: ARENA too? like to EFT?

I need help trying to figure out why my speakers are cracking/popping. I have updated everything, uninstalled and redownloaded the software and checked the cords. Everything looked good. They now won’t play back any sound except this popping news. Can someone help me with this? Thank you!

I have a razer blackshark v2 2024 model and unfortunately the mic for the headset has stopped working and I was hoping someone could help me find a replacement.- thanks 

Hello first of all I was using this mouse for like a year now gonna be 1 year in 5 days anyways today I was using it normally as wireless and I fully charged it yday went to drink water and cameback to its not working neither wireless or usb its light is just dead, even if I press the button under it its light doesnt turn on, I tried everything but since the light doesnt turn on I cant do anything

Was about to place an order and tried to use my code that expires on the 31st and it shows invalid.

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Please help me with my 2 step authorities isn't give me the rate code

Hey Guys, I saw there are a lot of topic simillar to mine but not exactly mine, so I am writing a new post. yesterday during the day my Razer Barracuda X was working just fine, but then in the evening when I came back home I turned it on, I heard it say "Power On” and then "Paring”(which is a normal occurence, I Just have to take out the dongle from the cable connecting it to the USB-A and put it back in) and since then it doesnt connect. Every time I turn off and on the headset I hear it says is so the headset is working but it cannot connect  to the dongle or vice versa.  I tried everything I saw on the internet or ChatGPT suggested. I tried different ways of unpluggin the dongle and turning off/ on the headset. I tried deleting the drivers from the device manager. I have tried downloading the firmware but it is not working as for some reason it does not detect that I have turned on the headset. I am at a loss, is this some fac

step year I bought my razer cobra pro in the united states on a trip that I did and used a lot, but today I turned on my pc and I was surprised that my mouse did not turn on, then I tried to connect it on the cable (it was connected in wireless mode) and saw that did not turn on, changed the connections but no sign of functional. then I tried to change the USB port and it did not work, I tried to connect to another computer and did not turn on, I left the mouse on the cable for about 40 minutes thinking that it was without battery and did not turn on, then I tried to update the firmware and record the dongle it came to give signal because the windows gave the noise that the mouse connected but he didn't turn on the lights. I updated but it did not work yet, then I enter the razer synapse and saw that in the dongle it appears that the mouse is off and no mouse signal turn on, I need a help

Recentemente formatei meu notebook e perdi a minha caixa do headset blackshark V2, agora não consigo usar o surround sound nem configurar a placa de som que veio com o headset. Pois não tenho mais o código de ativação 

Ever since I’ve bought my Razer mouse it has always drained the battery within days. I just swapped the battery a day ago and it is already at 60%. I use energizer max batteries.I have uninstalled the drivers and reinstalled. Any other suggestions?

Hello Support Team,I was looking for a way to purchase a replacement seat plate for my Iskur V1. I purchased this chair through the Razer store on Amazon in 2022 and it is now out of warranty. Any assistance would be greatly appreciated.

Is there a way I can get a partial refund? The laptop I bought became $200 cheaper the day it arrived at my house. I don’t want to return it, just the difference in price. Even if it’s just store credit or something.

It was perfect in 2 or 3 first days but I didn't change anything or update i shut down my pc and tomorrow it sucks the bass of headsets is so bad and volume is so low and my mother board is b760 plus wifi tuf gaming ddr5 and I check every setting from enhancement to change the audio driver realtek or high definition I don't know what am I do now [[[[[[I don't have any problem with my laptop]]]]]]]]] just in my system 

Hello, I would like to ask for your help. I registered my Razer BlackShark V3 X HyperSpeed ​​- Wireless headphones and then I received a message in my gmail with an activation code for 7.1 SURROUND SOUND. However, I deleted the email and now I don't know how to get the code again.(Removed serial number and email for security purposes)

Hola recientemente compré un Viper v2 pro por Mercado Libre que por lo que se es su distribuidor autorizado aquí en México . Llevo unos meses con el al principio todo bien pero después de 1 mes el dongle dejó de funcionar, solamente se empezó a desconectar el mouse aunque tuviera pila y tampoco lo detectaba el synapses. Busqué videos en internet y por lo que veo todos dicen que es el dongle nose que se pueda hacer en estos casos porque supongo que la garantía de mercado libre ya se agotó 

Hello! I ordered a Razer Firefly V2 Pro on October 17th and it included the free promotional skin for battlefield 6. The order shows that the free skin will be delivered by email and it shows the delivery in progress. I was wondering if there were any issues regarding this and the timeframe that I should expect for it to be delivered. Order # (removed for security purposes)

I forgot that i had an Authanticator on my old phone for Razer and now i cant add any new numbers backup codes or a new authenticator what should i do

我在7-11买Razer Gold 50 -PIN 时密码被人家使用。

Hello,  I tried to update the firmware of my Leviathan V2 from 1.06.15.1043 to 1.07.00.1043 but failed. A prompt popped up and said that the firmware update failed and asked me to try again after reconnect the device. The source button on the Leviathan V2 also turned red after the failure of firmware update. I have tried to connect the Leviathan V2 with different wire but it didn’t help. Hope someone can help me to figure out the problem. Thank you!  

My blade 15 has been restarting on its own and when I return to my desk to find it restarted I’m able to find minidump files reported by Event Viewer.Windows 10 HomeVersion    22H2Installed on    ‎9/‎30/‎2025OS Build    19045.6456CPU    Intel(R) Core(TM) i7-10875H CPU @ 2.30GHzGPU 0    NVIDIA GeForce RTX 3070 Laptop GPU    Driver version:    32.0.15.8142    Driver date:    9/22/2025    DirectX version:    12 (FL 12.1)    Physical location:    PCI bus 1, device 0, function 0Have had 4 crashes lately and bluescreenview has revealed from these dmp files that they all have to do with the same memory address from the ntoskrnl driver.Steps I've taken to alleviate this:In the past, routinely run sfc /scannow following a crash to repair files.I have singularly used CC cleaner to do a registry cleanup followed by dism.exe scanhealth, restorehealth, and startcomponentcleanup commands.