Razer Support

Recently bought a barely used deathstalker V2 pro (ebay). Keyboard shows no signs of use. Clean, no spilled drinks or anything on it. The key inputs work fine. Howver, the rgb lighting as well as the lights for the caps lock, scroll lock and num lock are basically useless. When plugged in VIA usb (as I dont need the wireless), it immediately flashes the RGB wave across the entire board once (thus I know the lights DO work). However, when it reaches the end of that wave, the escape, left control, and right delete key stay red. The rest of the board is blank. Nothing on Synapes, chroma, etc work. Windows dynamic lighting off. Drivers updated. Ive tried bluetooth, wireless, and wired. All yield the same result. And this is on top of not knowing if caps lock is on or off. Very frustrated as I have just ourchased this and love everything other than these major dysfunctions. Please advise. Thank you

i bought today headphones razerblack shark v2 x and its already activated why?

I have Deathadder v3 pro. When i was moving to another house, my dongle got broken and i can not find any dongle on websites or some shops. How can i fix this with cheapest way.

Dear Razer Support,I hope this message finds you well.I am the owner of a pair of Razer Hammerhead True Wireless (2nd Gen) earbuds. Unfortunately, I have lost the original charging case and am currently unable to use or charge the earbuds. I would like to know if it is possible to order a replacement charging case for this specific model. I can provide the serial number and proof of purchase if needed.Please let me know if such a replacement is available and how I can proceed.Thank you very much for your time and assistance.Best regards,  Vjekoslav DzombicBerlin

I’ve bought these thinking it would be nice to own a pair of gaming earbuds for mobile. but it seems that i can’t get them to connect to the razer audio app or to just bluetooth any suggestions would be helpful, I tried every possible way to get them to connect following the troubleshoot guide in the manual or on the support page but they don’t seems to help. problems i’m facing is the case is fully charge but plays no sound for pair mode when i open lid to the case and can’t find it under my list for discoverable devices.

I recently switched from my old MacBook to my new Macbook and when I tried to connect my Razer basilisk v3 x hyper speed to my new laptop it just would’nt connect, the new laptop uses Mac sequoia 15.5 

My Tarok Ultimate chairs back reclines even when the lever is down. Is it possible to fix it or get a replacement part for the locking system?

my viper 8khz just randomly disconnected and now its completely bricked, cant be detected by anything, is there any solution

Hi,I got this headset as a gift and its bought in another country.Its the Blackshark V2 Hyperspeed WIRELESS*, just to mention that and I have to use it wired on my pc??The dongle isn’t showing any light, charging, plugged in, whatever I try no light except for one second when I plug it in and the light is barely showing.Also when I turn on my headset it lights green for 1 or 2 seconds then starts blinking blue for a few seconds then says pairing.Any fixes or something?

Hello, my headphones are   Razer Kraken X Lite - Essential Wired Gaming Headphones - NASA Packaging  I registered them   on  Razer ID, but I did not receive the activation code  for 7.1 surround sound in my email, and it does not come with the code.

I bought a Razor Viper V3 mouse and it has a problem. At random moments, the mouse stops working for 1-5 seconds or there are micro lags. Also, when it starts working again, the light responsible for DPI starts flashing (it flashes the color that I have set for DPI). I tried updating the mouse drivers through Razor Synapse 4 but that didn't help. If you can help me with this problem, I would be very grateful to you))

Hello. I have a Basilisk X Hyperspeed mouse and I haven't been able to use it with the donglee for a while. If I plug the dongle into the pc or any laptop, it connects up and down all the time. It goes up and down, up and down every second. Can it be repaired somehow, or does it ask for a new one? Thank you in advance for the answers 

help

I need to input a new mobile number for my 2FA

Hello,I recently purchased a Razer BlackShark V2 X for PC. The product came with a promotional card stating that THX Spatial Audio could be purchased for $9.99.I have already registered my BlackShark V2 X to my Razer account. However, when I attempt to purchase THX Spatial Audio, the price displayed is $20.00 USD, not the advertised $9.99.Could you please guide me on how to claim the promotional price? I'm quite frustrated, as it feels like I'm unable to redeem an advertised offer.

With a recent patch to my synapse 2.0. I was presented with an announcement on the impending shutdown of synapse 2.0 cloud services and read that it was advised to save any current profiles.  I understand with the shutdown of cloud services , you will not be able to transport your keyboard to a new location and log in to synapse and have your profiles.My question is , will one still be able to build profiles for the keyboard locally?  Will my Anansi allow me to still map buttons with synapse 2.0, but only at the local level.  Nothing is saving to cloud.  I have for years , I have used this keyboard since 2008, loved my Anansi.  There is no other keyboard with the thumb buttons.  I use these in almost all my games.  Razer I beg you , make a newer Anansi or please legacy it into synapse 3.0.  I currently run 2.0 and 3.0. I have had to replace my Naga mouse over 6x in 18 years. My Anansi has worked on 4 differnt towers over the years. I would have stopped PC gaming

Is Razer going to release an update for this model’s Thunderbolt 4 port to allow for better support of Thunderbolt 5?  Recently bought a new CalDigit TS5 Plus and while it is recognized by the laptop, it will not display anything via the docks DisplayPort.  I see that later models of the laptop had updates to their Thunderbolt drivers, but there doesn’t seem to be any updates for the 2021 version.

i tried to  register my device to activate surrond sound but it says that my device is already registred 

I’ve had my Razer Kraken Nari Ultimate for 5 years, never with fault. Until maybe 1 week ago i checked settings to see why i couldn't hear anything, and it said my dongle wasn't showing up, basically saying my headset didn't exist in my computer. But my headset does turn on, and charges. So my troubleshooting came out to a few conclusions. 1. My dongle is broken 2. My headset somehow unpaired and i have to repair it. But when I tried to repair it my dongle showed up, but now its asking for my original cord, and i assumed it was preferred, but my other Micro USB-C cables aren't working, and if you have used the repairing software, you know the process asks you to 1. plug the dongle in, which then only if it connects, you can go to the next step. and it did, but it asks for my original cables, from 5 years ago, and nothing else is working. Anyone have advice, on cables, or if I'm not really unpaired I'm just experiencing some other problem. I really don’t want to buy a new headset, it

Hello, today all of a sudden as I turned on my PC, my dongle for the headset stopped working. In device manager it says Unknown USB Device (Device descriptor request failed). I have already tried to reinstall the drivers, update windows, plug off power supply for half an hour, use a different USB slot, change the USB cable but nothing is working. Dongle worked just fine a couple hours ago. Any more tips? 

I need help changing the phone number associated with my Razer account. I lost my old phone number a while ago, but I still have access to my email. Recently, I purchased gold coins and didn't realize I needed the OTP to proceed. How can I update my phone number?  

I downloaded the Razer audio app on my phone. Both buds are visible within the app, but they won't connect to my Bluetooth. There's no audio cue to let me know they are in pairing mode, and they were working just fine the other day. I've closed/opened the charger case, which is showing a green color, tapped the controls, held them down, and all it tells me is that it is on. Please send help, they are my favorite ones. 🥺

Can you buy a new 12 button side for the Naga V2? I like the mouse but one of the buttons has stopped working. I tried cleaning the contacts but that did not help the issue. Thanks in Advance!

Old number gone for RazerID, cannot pass 2FA to add my new number inI have access to my Email account I need to change my mobile number and I don't want to waste my razor gold

Buena noche, Necesito ayuda, tengo mis audífonos razer hammerhead pro, hace 3 dias estaba funcionando sin ningún inconveniente, se guardo en la caja de carga y cuando lo quise usar nuevamente no me encendio el auricular izquierdo, limpie los audífonos con isopos cuidadosamente, pero desde entonces no me carga y no da señal, ya deje cargando solo ese para ver si tomaba carga pero igual no cargaba y no da señal de vida. Necesito ayuda por favor, para mi son una belleza de auricular, Saludos.