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Razer Support

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40865 Threads

K
KZ5BW5
posted in Razer Support

Seiren Elite Which Version of Synapse?

I have been unable to determine if this is a legacy device or a new device and which version of Synapse to use.

0
K
3 years ago
K
Kleinerat
posted in Razer Support

Audio/Bluetooth issues with latest window version 20H2

Hi, I recently installed the latest Window update (version 20H2) on my Razer Blade 15 mercury laptop, and I'm since having issues with some of my peripheral including bluetooth and audio jack. - Bluetooth works, and I can connect different audio devices but my voice is apparently disconnecting and not clear for the people I'm talking to, when it used to be perfectly clear before the window update - Since the update my audio jack doesn't recognize my microphone. I tried different headsets, and none ended up working. I tried to look for updated drivers on razer website, but it doesn't look like you are providing new drivers for this computer bought in 2019. I would love to receive any support in dealing with this issue!

1
Razer.Caziel
3 years ago
V
Vogelsen
posted in Razer Support

Razer Synapse can't change Razer Imperator 2012 settings

I've had this problem for I don't know how long but noticed it only two days ago. Razer Synapse recognizes my mouse but any changes in settings that I do for my mouse don't actually change anything, switching profiles has no effect either. I can't change my Macros, can't turn of the lights, can't change DPI or acceleration. I tried deleting and reinstalling Synapse, I tried deleting my drivers, I also tried using the Imperator 2012 drivers directly but they don't detect the mouse. If someone has any idea on how to fix this please help.

1
I
3 years ago
D
DragonForceWR
posted in Razer Support

Razer BlackWidow X Chroma

Heyho! My keyboard has a weird behaviour since idk 5 month? When i start my pc everything is fine, but after an hour or so a block of LEDs will turn off. It looks like this: The only way to turn them back on is by unplugging the USB & plug it back in. Any Ideas? Is it a known issue ? Couldnt find anything about it....

8
Razer.Speedcr0ss
3 years ago
I
InfraRedbizLARIMAR445
posted in Razer Support

Synapse 3 problem

When i install synapse keyboard starts to disconnect and connect every 5 seconds. I tried repairing program, updating it , updating drivers, serial bus controller, windows updates, every thing, rebooting my computer and when i delete synapse 3 all the problem are gone. BUT i want to use synapse 3.

1
Razer.Caziel
3 years ago
U
uninhabited_imagination
posted in Razer Support

Lost 2 Factor

My phone died a while back and was replaced and I just realized I lost my 2 factor for Razer. Apparently I also didn't save the backup codes anywhere either.

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U
3 years ago
T
Teslamotorslover06
posted in Razer Support

Synapse 3 Profile Problem

Hi!, Every time I load Synapse everything is fine and then about 30 minutes later or less the profiles act up and switch and Synapse 3 starts having a seizure. Please reply for any possible solutions, thank you!.

1
Razer.Caziel
3 years ago
W
wesley0p
posted in Razer Support

Não recebi o código

Fiz uma compra hoje de madrugada no valor de R $ 10,00 mas não chegou nenhuma informação com o código do produto para ser utilizadoCompra no League of Legends Riot Points * 480 RP

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W
3 years ago
U
urbancamo
posted in Razer Support

Tomahawk Gaming Desktop overheated

Hi all Need some advise on belows Recently I have purchased the gaming desktop with the 3080 FE package. Does anyone experiencing the CPU maintain a high temperature (I.e 90 degrees) while gaming and shut down automatically? Please help! Thanks!

1
Razer.Caziel
3 years ago
S
smartbaseVioletBlue867
posted in Razer Support

Does registering the product automatically qualify it for the limited warrantee?

I just got a pair of Nari Ultimates (a headset) as a present. I registered the product with the product number and serial number, but the registration wouldn't let me upload a proof of purchase, the button wouldn't work. It says that it's registered, but the page that describes the limited warrantee exhaustively mentions the proof of purchase. Can I trust that the Nari Ultimates are under Warrantee, or is there another process to go through? The website is very unhelpful.

1
Razer.Caziel
3 years ago
S
Soolenia
posted in Razer Support

True wireless hammerhead gaming mode not working

Yea so I just got a new pair online, registered their warranty successfully so it should be legit ones. And when I triple tapped while continue pressing for around 2secs on the last tap, it didn’t activate gaming mode as the instruction hand book said. Instead it just made a sound and opened Siri, is there something wrong this this pair, or it’s something else? Please let me know if you guys needed any other information, thx!

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S
3 years ago
E
ErrorCodeGinger
posted in Razer Support

Activation code for 7.1 for the razer kraken?

So I've had my razer kraken's for about a year or 2 now and only realized now that I needed the 7.1 software to actually get the right sound and I'm not sure how I find my activation code. I have my headset registered to my account but I Don't know where my activation code would be. any ideas?

2
Razer.Caziel
3 years ago
N
NightAzia
posted in Razer Support

razer deathadder v2 rainbow effect

Good afternoon, I wonder if there is how I save my profile lights on my deathadder v2 . because I can't keep the synapse running and I can't let the mouse keep changing colors. my only options are to leave the aesthetic color or turn off the rgb, can you help me please? where can i send my serial number ?

1
N
3 years ago
C
CowboyBradley
posted in Razer Support

Synapse Fails on Windows Lock

Whenever I lock my pc (manually or due to inactivity), Razer Synapse craps the bed. And I have to start it up again after logging in to get my settings to come back for my Huntsman Mini or my Viper Ultimate. Any tips?

1
Razer.Caziel
3 years ago
B
bicycletechSandyBrown198
posted in Razer Support

Mi razer blade 14 2016 gtx970m no ejecuta sistemas operativos

Estoy teniendo un problema con mi razer blade 14 2016 especialmente con el modelo RZ09-01652. Lo que pasa es que no puedo ejecutar sistemas operativos por que se queda en negro y en el sistema operativo Linux me sale un error de Intel microcode. Me ayudaría mucho si alguien me diera información de como repararlo

0
B
3 years ago
C
Chicken_sword4
posted in Razer Support

Razer ornata chroma switches

A few of my switches are broken and I was wondering if it is possible to use other switches like Cherry MX browns or Penguins to replace them.

0
C
3 years ago
D
Darkened_Destiny
posted in Razer Support

Fan Speed switches from Auto to Manual Mode after Restart

[Title mostly says it all]

0
D
3 years ago
S
solodataGreenYellow258
posted in Razer Support

Recarreguei pelo pic pay e não chegou aqui na razer gold

Eu fiz uma recarga no pic pay de 5 reais e ela está escrito que foi recarregado mas quando entro aqui no site não tem nada

1
Razer.Speedcr0ss
3 years ago
M
mjokkie999
posted in Razer Support

kraken TE sound stuttering/glitching

quite commonly, when playing bfV or any other battlefield game, the sound just starts stuttering and i basically cant hear anything from that audio source, the chat controller works still fine then but the other sources dont. after 2-5 minutes it stops and the sound returns to normal. I have already tried reinstalling the drivers, reinstalling synapse, disabling sound enhancement from windows and running the game in all compatiblity modes and administrator. this problem doesnt occur when the thx audio controller is plugged in.

1
Razer.Speedcr0ss
3 years ago
T
thinkwebYellowRose109
posted in Razer Support

I DIDNT RECEIVE MY GOLD

I STILL DIDNT RECEIVE MY MONEY .. I ALREADY TOPUP FROM BANK IN .. AND MY MONEY ALREADY DEDUCT FROM ACC BANK .. BUT IN RAZER GOLD .. I DIDNT RECEIVE IT .. PENDING !!!! PLEASE HELP ME FIX THIS LITTLE THINGS .!!!!

1
Razer.Speedcr0ss
3 years ago
P
Pixel091
posted in Razer Support

THX Spacial Audio Controller Crossfade help

So I have a USB thx spacial sound audio controller with volume buttons, mute, and the crossfade switch. Recently I upgraded from a laptop to a desktop. When I was on my laptop, setting everything up took a while to learn, but I never had any problems with it, my settings were as follows. Default Audio: THX Game Audio: enabled, not default Chat audio: enabled, not default Everything else was disabled. Now with this new computer, I tried to apply the same settings, but there is a new default option, default communications device. Whether it's related or not, I can't get my crossfade switch to work anymore, I usually set my music to chat and game to game so that I can fade between the two with the switch, but now the switch just acts as a volume switch for both chat and game audio channels simultaneously. I've tried using THX as default audio, game as default audio, both of which with chat being default communications device, but nothing seems to be working. I've updated my drivers an

1
P
3 years ago
E
easyIcebergheaven605
posted in Razer Support

Synapse bug + problematic feature

This is to whoever here is working at Razer. There's an issue with macro creation in Synapse 3 (using Basilisk). I made a video to easily show the issue(s) here:

1
Razer.Speedcr0ss
3 years ago
Z
ZuZaKi_C72
posted in Razer Support

hi all a ;itlle hellp

Hi I just bought Razer Kraken X lite yesterday. When I tried to activate my product it gave error message as invalid. I scratch it by myself in the box. I look at other treads for the same topic no one even bothered to reply. Id this means my product used or fake? Or there is a problem with Kraken.

1
Razer.Speedcr0ss
3 years ago
M
mario.2007.4
posted in Razer Support

7.1 Sorund Sound Lost Code

Hello, i cant acivate the 7.1 Sourund Sound on hy Headset, bacause i have destroid the Code before. How an I get a new code ?

1
A
3 years ago
S
solosignsHotMagenta147
posted in Razer Support

Question

So i have an razer basilisk x hyperspeed gaming mouse and i was in the synapse to look how much battery i had back.Then i saw the place where i can set it in hypershift , and there i could press on the text (left click) and then i goes into the menu named (Mouse function) and could enable turbo and i could choose Speed (press/sec) and could choose from 1 to 20. But what does it do??

2
Razer.Speedcr0ss
3 years ago

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