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38878 Threads

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daveberkeInsider Mini
asked in Razer Support

using blackshark v2 pro 2023 on mac (ventura OS)

I know razer doesn’t support mac. Two questions:1. Any idea when Razer will?2. In the meantime, what third party software can I use on my mac (Ventura 13) that will allow. me to adjust my EQ and get sidetone/ mic monitoring to work with my blackshard v2 pro 2023? Thx.

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D
2 months ago
Epistrefontas
EpistrefontasInsider Mini
asked in Razer Support

Blackshark V2 Pro (2023) Tinny Mic Monitoring (Sidetone)

I started using sidetone ever since I got the original Blackshark V2 Pro so I was excited to see what the updated 2023 version had. Everything was an obvious step up and worth the price, except the sidetone. Compared to the original, it sounds terrible, as if I’m talking through a tin can.I wanted to know whether this is an issue with my headset or is this normal?I’ve already sent the headset back because it seriously got unbearable at times. I really need to hear myself otherwise it just sounds as if I’m talking underwater and that way I can’t control how loud I talk.

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Epistrefontas
2 months ago
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FyzikalInsider Mini
asked in Razer Support

Cannot Deactivate old Phone Number

I cant get any help anywhere for this insane issue.

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F
2 months ago
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galaxazurInsider Mini
asked in Razer Support

Razer Nommo V2 Full Range Razer Chroma RGB 2.1 Subwoofer PC Gaming Hoparlör not working

MODEL NO : RZ05-0475Cable entries are OK. The lights are on. But the computer did not detect the device. It detects my different speakers and headphones. I installed sound drivers and razer synapse etc. It does not appear in the sound section at the bottom right. I changed the USB Ports and checked. By the way, the device was working before. I took it out, plugged it in again and It's not working right now.HELP!!!!

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2 months ago
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bruhmaster36Insider Mini
posted in Razer Support

lost my left razor hammerhead hyperspeed earbud and now im suffering please help

I lost my left hammerhead hyper speed ear bud and I was wondering if I should buy a replacement or if I could send in my other earbud and case and pay for them to replace the lost one. If anyone could give me a tip or two I'd greatly appreciate it 

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2 months ago
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rabidsiInsider Mini
asked in Razer Support

Viper Ultimate no longer charging via Dock during sleep.

Hey, my Viper Ultimate w/ charging dock has been setup for well over a couple of years and working fine up until now. As of the last Synapse update, it has stopped charging while the PC is in sleep mode (or waking on device use). I’ve checked the relevant settings in Device Manager and confirmed USB power on sleep is still enabled in the BIOS. Is there some setting in Synapse that has been added or changed? Not being able to charge overnight is definitely becoming kinda annoying.

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2 months ago
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LManuel45Insider Mini
asked in Razer Support

LCD cable

My LCD cable is broken I want to buy a new one to replace it but I don't know the model name of my laptop 

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2 months ago
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TokensteinInsider Mini
asked in Razer Support

Blackwidow V4 Sometimes Not Lighting Up On Startup

Sometimes when I start my computer my Blackwidow V4 does not light up at all, I can type on it just fine when this happens, it just doesn’t light up. My Basilisk V3 works just fine all of the time. When I disconnect and reconnect the USB cable from the keyboard it lights up normally but having to do this is really annoying.A lot of the time it works normally this just happens like maybe every 5 start ups or so. I was hoping that the Firmware update v1.02.00_r1 that was released on January 23rd was going to fix it since it said that it “fixed lighting issues” but it has happened multiple times since applying the firmware update, just happened again before I wrote this.I’ve gone through all the steps that support provided me with to troubleshoot the issue, fresh installing synapse, changing USB ports, nothing seems to solve the issue. Is anyone else having this issue with their keyboard? I’m not sure what to do here and would really like some help with this.Running on Windows 11 by the w

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2 months ago
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pctdrago95Insider Mini
asked in Razer Support

Razer Barracuda Pro can't connect to ant PC by USB wireless transceiver dongle and in the Unspecified section of Devices and Printers

My old Barracuda Pro dongle failed to recognize my PC and I had to buy a new one for $30 ($10 shipping fee) from Razer.com. And after just over a month of use, my new dongle broke again.About a week ago, I plugged the new dongle into my PC, the green light on the headset stopped flashing. But I can't hear anything when music is playing. In Razer Synapse 3, Barracuda pro also does not appear. I went to Devices and Printers and saw the Razer Barracuda Pro 2.4 device in the Unspecified section. I did everything possible like restarting my PC, uninstalling and reinstalling Synapse 3, updating windows, or even wiping all my hard drives and reinstalling windows. I've also tried running the Razer headset pairing utility and the Razer Barracuda Pro firmware update application, and they both stop at the "Plug in the wireless dongle directly to your PC" step.Has anyone encountered the same situation as me and was able to fix it?

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2 months ago
PineGreenvillefresh127
PineGreenvillefresh127Insider Mini
asked in Razer Support

New color for kitty bt

Is there going to be a razor kraken kitty v2 bt black and green color for the headset by chance? I would buy that one instead of the pink one that is too girly. Thank you!

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PineGreenvillefresh127
2 months ago
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jcrewdadInsider Mini
posted in Razer Support

Razer 14- How many external monitors can it support???

I have a Razer Blade 14 Gaming Laptop: AMD Ryzen 9 5900HX 8 Core, NVIDIA GeForce RTX 3070, 14" QHD 165Hz, 16GB RAM, 1TB SSD. How many external monitors can it support? I am connecting it via USB C to a Targus docking station that can support  4 monitors. Any tips on getting it to support 4? https://us.targus.com/blogs/discover-targus/more-than-two-external-displays

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2 months ago
focusSpanishPinktech307
focusSpanishPinktech307Insider Mini
asked in Razer Support

spacial audio software

Dear community,I need your help. I've recently bought my first ever razer product, a Razer Nari Ultimate. When I first used the Synapse I was able to switch to spacial audio (surround sound) and I was able to calibrate where I want to hear the sounds from.In the recent update I've noticed that Synapse does not include these features anymore, so I've downloaded the Spacial Audio software but after a mere 15 days it told me that I have to buy the software for another 20$ in order to use it. When I wanted to figure out why am I not authorized to used it I only met outdated answers that only talked about Synapse before the update. I've tried to reach the support team about this issue but I couldn't get their email.If someone could help/explain why did this happen to me, I would be grateful.

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focusSpanishPinktech307
2 months ago
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Musicmaniac96Insider Mini
asked in Razer Support

Tartarus Pro v2 and Adobe Acrobat

I use my tartarus v2 for work and I use adobe acrobat to edit pdfs often. I have a lot of phrases that I use over and over so I’ve put those into keybinds under “text function” but when I press the button while in acrobat, it doesn’t work. Either it won’t paste anything, or it’ll paste from the clipboard instead. Is there a setting in adobe that I’m missing? Or should I just go ahead and make macros? Thanks! 

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2 months ago
AztecGoldvinesleek265
AztecGoldvinesleek265Insider Mini
asked in Razer Support

.13

Lost dongle for thresher 7.1

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AztecGoldvinesleek265
2 months ago
CornellRedgreatcounty189
CornellRedgreatcounty189Insider Mini
asked in Razer Support

USB Docks

I have limited USB connections on my PC, is there a dock I can buy to rum my headphones, micto phone and speakers through to one Usb?

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CornellRedgreatcounty189
2 months ago
sideretroSilverSand624
sideretroSilverSand624Insider Mini
posted in Razer Support

Auto Power off after 1 min 2.4 GHz

Good day! Occasionally, once or twice a day, my headset will just randomly turn off if audio is paused (even for a few seconds). It doesn't announce that it's powering off or anything, it just shuts down. This has been happening for about a week or so. I changed the time out setting on the Razer Audio app to "never" so that shouldn't be what's causing the problem.Razer Barracuda X RZ04-04430100

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sideretroSilverSand624
2 months ago
Whitefrontportal215
Whitefrontportal215Insider Mini
asked in Razer Support

THUNDERBOLT™ 4 DOCK CHROMA

Dear all, I am looking for a way to use 3x screens with my Razer notebook via a USB-C docking station.Can you tell me if I can do this with the Thunderbolt 4 Dock Chroma?many thanks and best regardsGerald

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Whitefrontportal215
2 months ago
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leandroiwaiInsider Mini
asked in Razer Support

intel(r) wifi 6 ax201 160mhz driver code 10

I have a Razer Blade 15 2020 base model. For the last 2 days I've been trying everything to fix a wifi network adaptor issue, which is stopping me from using wifi at all. I've searched the web and tried so many things, updated the driver, removed an re-installed the driver, reset my network settings, updated my Windows 11 to the latest and greatest ... nothing fixes this issue :(I really need some help please.I also noticed some other USB device driver has some issues ... not sure if this is related or not. Funny thing (probably sad actually) i found another post in this forum from 2023 stating pretty much the exact same thing.Hopefully someone knows what's going on and can help me out. Thanks in advance.  

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2 months ago
bicycleSlateGrayeasy780
bicycleSlateGrayeasy780Insider Mini
asked in Razer Support

Razer nari ultimate dongle

Yesterday my headset started to disconnect randomly.Today i cant connect anymore. It seems to be the dongle. It doesn't stay connected, it just flickers in windows sound setting, and it cannot see the device for a second straight. I have tried this solution and nothing: https://mysupport.razer.com/app/answers/detail/a_id/1754/~/how-to-use-the-dongle-recovery-tool-to-restore-and-pair-or-connect-a-razer-nari Is there any solution for this?

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bicycleSlateGrayeasy780
2 months ago
eFFFex
eFFFexInsider Mini
asked in Razer Support

Extended Warranty on Puerto Rico

Hello, I’m looking to buy a Blade 16 with oled panel.  I was wondering 💭 if can I get the extended warranty on Puerto Rico?   Also, If I get it, does the oled panel will be covered for 3 years?  Thank you, have a nice day.   Ps.  Razer should have sales assistant chat like apple and Samsung.  

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eFFFex
2 months ago
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eom1991Insider Mini
asked in Razer Support

Huntsman mini screws

I was modding my huntsman mini, classic foam+tape etc etc and i realized the screws started stripping a little bit and i was wondering what kind of screws these are so i can buy new ones and not be constantly faced with not being able to open my keyboard for future things.

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2 months ago
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Samael909Insider Mini
asked in Razer Support

razer nari ultimate dongle is broken

The dongle of my razer nari ultimate is broken, where i get a new one? 

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S
2 months ago
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vslashInsider Mini
asked in Razer Support

Adaptiv Brigthness issue on Blade16 2023

hi,I’m using my Blade16_2023 and cannot find any solution to disabled the adaptiv brightness of the monitor which leads to make some part of text totally unvisible on some circumstances (eg: large dark bkg, bright text), and more generaly is very bad for programmers or text editors, and probably everything else. More, the adaptiv brightness is not homogeneous, some twinkles appears on part of the display. So weird.Ok, I’m running a FreeBSD-14 OS like a charm (apart I2C and BT), using NVidia GPU only (ie bios=discrete mode), which do not provide any way to control this feature that seems to be provided by IntelGPU according to what I saw here.So, how can we disable this very annoying feature from the bios ? Anything provided by Razer as a workarround to this issue ?Thank you for you help, Razer developers are welcome,VS

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2 months ago
inklingtrex
inklingtrexInsider Mini
asked in Razer Support

how can i make razer ship to saudi arabia

can i use my us to ship to unsupported contries?

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inklingtrex
2 months ago
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hxlmessInsider Mini
posted in Razer Support

refund

I returned a headset and was wondering when I can expect a refund

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H
2 months ago

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