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Razer Support

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38993 Threads

C
Charizardi
posted in Razer Support

activation 7.1 surround sound

I bought headphones, and when I tried to activate 7.1 surround sound, the error "invalid license code" occurred. Proof of purchase is available

1
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2 years ago
Z
zenon512
posted in Razer Support

Activation Code - Scratched.

Hello, I've Scratched my activation code and some parts of the code is not visible anymore. how can I get or generate a new one? Thank You.

1
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2 years ago
B
bumbledragonb
posted in Razer Support

Razer Kraken X 7.1 surround sound code not readable

Hi. I just bought these headphones yesterday and after scratching the activation code I cannot make out the end of the code, so I can't activate the software. Could someone please generate a new code for me? Many thanks!

1
B
2 years ago
V
voiceSilverSandsolo626
posted in Razer Support

Damaged my 7.1 activation code

Hey I did the scratch thing and it ripped the second set of numbers off. Anyway to fix this? Thanks

4
Razer.Speedcr0ss
2 years ago
S
sharpBlackShadows081
posted in Razer Support

Any repairs available in China?

All my razer devices are purchased in US. Just wanted to know if there is any repairs available in China? If not, how can I get my device purchased in US repaired abroad? Thx for answering.

0
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2 years ago
C
carDarkOrchidurban316
posted in Razer Support

Serial Number Help

I bought my mouse pad recently and there is not a Serial Number on it can u help me out

1
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2 years ago
T
tejjtets
posted in Razer Support

Black Widow Tournament Keyboard doubble clicking

Started with BB and K keys Same on another PC Model - RZ03 0081 Please help, thanks Note : My email is out of date - cannot change email without password - password will be sent to my out of date email !!??

1
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2 years ago
J
JJF1503
posted in Razer Support

Nari Ultimate Problem

The sound will not play through the THX speakers. The only device that it will play sound through is the Nari Ultimate - Game/Chat device. It will not play through the THX device. Does anyone know how to fix this? Thanks.

1
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2 years ago
G
gluckett
posted in Razer Support

Quiet Speakers with Razer Blade 2021

Speakers are very quiet - I have to use Extension in Chrome and VLC to boost sound normally since the default windows speakers are quiet. Plugged USB headphones and fine, but the Realtek Audio is really quiet. Any tips? Tried all sorts of Realtek Audio drivers and still super quiet.

1
Razer.Speedcr0ss
2 years ago
S
sharpyy1
posted in Razer Support

Scratch code for 7.1 surround sound

I cant make out what the code is on the card for sourround sound as ive scratched through the code.

2
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2 years ago
N
NIS3R
posted in Razer Support

Shift + mouse button

For alphanumeric keys we have the option of "include modifier" but I don't see this for mouse functions. How do I set "Scroll Click" to "Shift + Scroll Click" ?? I've tried to make a macro but couldn't get one to work

0
N
2 years ago
P
polyOPALDeepChestnut539
posted in Razer Support

Activation Code for 7.1 Surround Sound Software Scratched.

i just accidentally scratch out some letters from the activation card. This is the evidence of the kraken X headset and the damaged activation code. Can i have chances to recover my activation codes?

1
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2 years ago
F
FloralWhitedomepulse949
posted in Razer Support

No DPI overlay while in game

I have Basalisk V2 and the in DPI overlay only sometimes most of time only the desktop can any give me some guidance?

0
F
2 years ago
C
caimanJB
posted in Razer Support

100 C on age of empire and deathloop

hello , I'm reaching 100 c on this 2 games constantly , Idk if I may need a repasted on the CPU or if something its wrong with the pc , I did format the pc to factory but this is still happening , please could someone help me ?

0
C
2 years ago
L
labdailyBeige451
posted in Razer Support

(Omitted) Problem

I have the (*Omitted) with the pager. One problem I am having is the Range Confirmation Signal stops blinking after about 2 hours but if the siren is activated the pager works fine. I have talked to my dealer and they don't know anything about these units. It is a pain because I have no idea if I am in range or not. Anyone else having this problem?

1
Razer.Speedcr0ss
2 years ago
5
5932008
posted in Razer Support

Razer Synapse doest't want to turn on

After updating to razer synapse 3 won't turn on and an error pops up, what should I do?

1
R
2 years ago
G
gorefelt
posted in Razer Support

Razer headset 7.1 surround app activation code lost.

Hi, A while ago i bought a Razer headset and installed the app with the activation code that came with the headset. Now couple months later i formatted my computer and ofcourse i cannot find the activation code anymore... Is there by any chance a way to get a new activation code? I have proof of purchase. Greetz, Q

1
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2 years ago
I
Indigoclassictoday464
posted in Razer Support

Year 2 of THX Audio still not beeing fixed on the Razer Nari Ultimate.

Firstly Hello, I own for almost 2 Years now a Razer Nari Ultimate. Since i bought it in December 2019 i already had it shipped back via Support as it made alot of Problems. The one that came back made the same ones so it seemed as it is normal for a 200€ Headset to not work properly. With most of the stuff that Headset is doing i can live but the one that annoys me till this day is that this way too expensive paperweight is not able to use THX Spatial as the Playback device. My Hardware hasnt changed over this 2 Years except of some storage upgrades (new ssd but thats it). After multiple restarts, updating synapse, repairing it, deleting it and reinstalling it, it still isnt working. The only playback devices that are in fact working are the normal not synapse related Chat/Game Channels. Can we ever get a fix on this or are we just screwed for buying a razer product? First and last razor headset for sure.

3
G
2 years ago
S
SebytheGamer
posted in Razer Support

Razer 7.1 surround sound

Recently my pc got the windows 11 update and my 7.1 surround sound didn't work, I've uninstalled the driver and installed it back but it never showed back in the playbacks and yet it doesn't work... so i tried to restart my pc but still nothing... on windows 10 it worked fine but i literally cant find the 7.1 driver even tho i installed it twice... not even in device manager ...

1
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2 years ago
S
Serpiconinja
posted in Razer Support

Changer stopped working

Hi I bought my laptop back in April. Today the charger stopped working, it still has the green light, also the laptop will take a charge from USB c

1
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2 years ago
A
armyofbile
posted in Razer Support

Chroma Lighting restarts randomly from new update.

Tried to uninstall and reinstall . On a second go of this & will try guest account. Ever since last update this happens continually every 3-10 minutes randomly. Running Ornata Destiny 2 Keyboard, Hue, Tartarus V2, Mamba Elite, and Chroma Addressable RGB Controller. Issue I have it rips out the Keybinds for the Tartarus V2 and I have to manually close synapse & relaunch each time this happens.

1
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2 years ago
V
Vapor_Eyez
posted in Razer Support

Blade Advanced 15" 2019 DisplayPort Failure

Hello, I have just experienced a rather unusual issue with my system. My mini DP port on my 15" advanced system has stopped working. I have tried replacing cables to no success. I know my monitor is working as I have tested with another system. My system is just inside 2 years, but of course to no ones surprise, Razer only warranties their system for one year. Kinda the worst really. Has anyone had this issue and may have found a fix, with the solution being not buying a whole other system to replace? If not, I guess its off to ebay. I don't want their newer systems, as I rely on the mini display port way too much for my work. Any help is appreciated. Thanks for your time.

0
V
2 years ago
S
strutsdyx
posted in Razer Support

Activation software code scratched letters

Hello! I just bought Razer Kraken x lite headsets and I just scratched the activation code letters... Can i do something about it? Thank you!

1
Razer.Speedcr0ss
2 years ago
K
KristophTahti
posted in Razer Support

Razer Kiyo not working in SLOBS

I have tried updateing drivers, removing it as a source from every scene I have (eventried removing all webcam sources I can find), and closing any other apps that might try using it. All to no avail. Please help. Works fine in Twitch Studio.

1
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2 years ago
R
Raz3r1d
posted in Razer Support

Mouse Pad Issues

Good evening, I recently made a post about my Mamba TE not reading the Goliathus mouse pad correctly. I tried calibrating the mouse, adding the mouse pad and resetting the mouse to no avail. Based on a moderator recommendation that the Mamba, because it is a laser mouse, does not work well on soft mats, I purchased a hard mat, Firefly V2. The tracking is even worse. I was hoping to have a Razer keyboard (which I am enjoying), mouse pad and mouse but it if I cant get it right then my only option will be to return them and go with another maker. Any ideas are greatly appreciated! Thank you in advance.

0
R
2 years ago

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