Razer Support | Razer Insider

Razer Support

-

38996 Threads

F
FullfiIsTaken
posted in Razer Support

NO AUDIO ON RAZER KRAKEN X

Hello Everyone. earlier today i bought the razer kraken x, when i plugged it onto my pc i could not hear any audio using the headphones, i changed my audio device to the razer kraken x, i reinstalled my realtek drivers, i tried using the splitter cables and the normal 3.55m cable and none of it worked. i plugged it onto my nintendo switch to see if it will work on there and it did, i followed the razer troubleshooting guide, still didn't work, i wiped the cable and the port and still, no audio. i have no idea what to do anymore. i know the problem is from my pc since it worked on my switch. but i don't know how to fix it

0
F
2 years ago
C
CallumTurner95
posted in Razer Support

7.1 Surround Sound CODE

I recieved my RAZER bundle yesterday with an included 7.1 surround sound code but when i've scratched it off, some letters/numbers are unrecognisable. So i'm unable to activate software? How do i get a new code? I've registered all 3 products on my account. Thanks in advance :)

2
R
2 years ago
X
xVividAuburndaily527
posted in Razer Support

Help finding ram upgrade for 2021 15 base model.

Hey guys I'm having an issue with finding DDR4 2933MHz is there a way I can just upgrade through bios with different ram. Or am I stuck trying to find this shit. Everything leads to Dell for Upgrading to 32gb.

0
X
2 years ago
R
RyLight
posted in Razer Support

Razer Blackwidow 2016 Ultimate cable

My dog just got a new pup which chewed on the cable of my keyboard. Is there a way to get it repaired or replaced? Warranty isn't available for it anymore.

1
Razer.Speedcr0ss
2 years ago
G
GracieAllen
posted in Razer Support

Blackshark V2 Pro ni mic

I attempted to put this in a "normal" forum(?), but it recommended I put it here... Ordinary PC. Windows 10 Pro. Blackshark about 2 weeks old. Microphone HAS worked. Not working this time when needed. Yes, it's plugged in, and properly connected. Speakers work fine, so it's connected to the PC. No sound input from the microphone. Have checked sound settings and Blackshark mic is selected. Have checked setting and Blackshark mic is set to default Recording device. Apps/programs are allowed to use the microphone. Have uninstalled in Device Manager and re-installed. Have tried it with Synapse ON and OFF. No mic. I'm out of ideas... I'm planning to talk to support when they finally open. If that doesn't work, it goes back.

1
G
2 years ago
D
DIVE20
posted in Razer Support

Razer Blade RGB LED issue

A couple of days ago, I posted a thread about the same issue that hasn't been resolved yet. Anyway... As I still have the issue that some of my Key lightings are showing up the incorrect colors. Today I also encountered these issues that may be related to the same as above stated. In the second picture, I turned my Lightings in Synapse OFF and the keys that have color issues somehow still lighting up in RED.

0
D
2 years ago
N
Navrmara
posted in Razer Support

BlackShark v2 X mic issue

Hi, I purchased BlackShark v2 X. The headphones works great but my mic is really poor. is there anything i can do with it to fix and sound good?

0
N
2 years ago
L
Linenloadtechno711
posted in Razer Support

Razer Blade 15 Advanced Model

My laptop is stuck on the Razer logo and it wont load into the Boot Menu, Bios setup, nor Recovery menu. I've tried restarting it multiple times and pressing the keys multiple times and nothing happens. The computer was working just fine last night.

1
R
2 years ago
I
ianshaughnessy84
posted in Razer Support

Rogue Backpack for Razerblade 14?

Hi, I just received my new Razerblade 14, but I'd like to get a Rogue backpack (and a sleeve) for it. My only question is, which size fits the 14? The backpacks and sleeves come in 13", 15", and 17", but not 14". The laptop seems closer in size to the 13" than the 15", but I'm worried the 13" backpack and sleeve might too small? Or are there plans to make a new model backpack and sleeve for the Razerblade 14 soon? Thanks!

0
I
2 years ago
N
nidax0768
posted in Razer Support

est ce que le casque razer kraken x usb est compatible sur playstation 4

je veux acheter le casque razer kraken x usb mais je ne sais pas si il est compatible sur playstation 4

0
N
2 years ago
T
tasumask
posted in Razer Support

Core issue : HDMI no sound

I tried output sound via HDMI on Razer Core attached GPU but it never output audio. - Stealth 13 2017 - Core V2 - ASUS 1060 GPU - HDMI cable - BenQ monitor/HP monitor with speaker I updated Razer Synapse and Nvidia driver. No other solution exist ?

0
T
2 years ago
K
kaesares
posted in Razer Support

keyboard ornata keys not type but lights runs

Hi The keyboard ornata V1 don't type. From the system starts, lights flash contiuous like a wave and when press a key it lights but dont type. I have reinstall razer software and also with other PC but nothing changes. Could you say me how solve this? thanks.

0
K
2 years ago
T
taurus488731
posted in Razer Support

warranty

hello , im from indonesia im buying razer blackwidow 5 months ago , and i got error in my kyboard some keys from my keyboard error and can't work properly. can you guys give me advice, how should i claim warranty on this product. As far as I know, Razer is the best gaming product, and takes good care of its users, please help, thank you

1
R
2 years ago
D
DIVE20
posted in Razer Support

Razer Blade Key LED issue

As in the picture attached, I have the issue that some of the keys don't show up the right colors.

2
D
2 years ago
C
CyraxoteInsider Mini
posted in Razer Support

Want to run as little Razer software as possible

I have an Ornata V2. I'm not a gamer (95% of the time). I got the keyboard for general use because I liked the feel and I liked the backlight. All I want to do is specify the color of the backlight and that's it. But I have 5 different Razer services or apps running all the time, and Synapse often starts eating up the CPU. Surely I don't need all 5 to control the color of the backlight. They are: GameManagerService* Razer Central* Razer Central Service Razer Synapse Service Razer Synapse Service Process *I've tried to stop these processes, but they start themselves back up. The other three I can shut down, it seems It seems like I can let them all start, and then stop Razer Synapse Service, which seems to leave the backlight color where I left it, but surely there's a better way than to have to do this at every reboot. Thanks.

0
C
2 years ago
R
rycepatti
posted in Razer Support

Kraken Kitty Headset

Last year I purchase the Razer Kraken Kitty headset for my girlfriend, and at first it was functioning properly but a month or two into use, it started cutting out and randomly disconnecting from her computer. We thought it might have been her computer's audio drivers or ports, but after doing some testing we discovered that only the headset was disconnecting. So after some more digging, we found that a defective batch of Kraken Kitty headsets were made and shipped out for sale and we seem to have unfortunately gotten one of these. The next go to step was obvious, file a case and wait. But the issue is that she threw away the box she received it in, and I don't have a copy of the receipt/proof of purchase. I also didn't have a razer account at the time because I wasn't expecting to encounter an issue like this. Is there a way we can receive support without the information? Can they link a purchase made to my IP address or card number or anything? Thanks to anyone who helps out!

0
R
2 years ago
C
CaptinBanana
posted in Razer Support

Replace Razer Huntsman TKL switches but use they're LEDs?

Hi! I'm planning on modding my Razer Huntsman TKL but changing the switches to the Banana Split, but I also want to keep the LEDs of the Linear Optical-Switches and add them to the Banana Split. I'm not quite sure if this would work as the Banana Split on support non-SMD LEDs and I don't know if the LEDs of the Huntsman are SMD or not. If they do work with the Banana Splits then I'm Good but if they're SMD, are there any LEDs that are similar to the Razer Huntsman? (By similar I mean by they have the same range of RGB, the same lightning quality or even better)

0
C
2 years ago
H
hitDeepSpringBudtalk810
posted in Razer Support

Razer kraken tournament edition, I listen to myself

Everytime I speak or I make any noise on the mic, the mic catch the sounds and reprodouce it on the headphones.it's not a windows problem, I already saw like 6 videos about that, pleas help me :c

1
R
2 years ago
T
ThomaszNL
posted in Razer Support

Problems with registration

Hi, I seem to have trouble with my serial from my Razer Pro Type Keyboard. I wanted to register but de serial doesnt get recognized. Any tips?

1
T
2 years ago
G
GeorgeTheAwesome
posted in Razer Support

When Your Razer Phone 2 Dies

I would like to ask why Razer chose to use a file format on microXD cards that is not recoverable when the phone dies. I would also like to know if there is a way to attempt such a recovery without having to send the card to a company that charges crazy amounts of money to recover the folders/files? Any help would be great.

0
G
2 years ago
S
Solarisair
posted in Razer Support

Did not receive activation code when registering Kraken v3 X

As titled, when I registered my headset I did not receive an activation code, so can't use 7.1 software.

2
P
2 years ago
S
sargentitoberry
posted in Razer Support

problem with activation code

Hi, i bought a Razer Blackshark V2 X not too long ago and it came with the 7.1 serial code. Unfortunately, i scratched too much off the code that it started peeling and becoming unreadable. Is there anything i can do to get another code for my product?

3
R
2 years ago
O
onandoff720
posted in Razer Support

Activation code 7.1

Like the title says, it has been ages since i last had my box for my headset and while troubleshooting a constant static noise coming from in the headset, i thought why not download the software that is recommended for the headset. I do not have the code anymore and would be glad to send pictures or give the serial number to any staff that could help!! I do not have any receipt of purchase since this kraken was gifted to me nearly a year ago and i dont talk to the person any more. i have everything else though like the serial and email this and that. i am reposting since the last staff member did not reply to me after i send them all of my info please help!!

1
R
2 years ago
M
mu115
posted in Razer Support

audio won't work despite having updated drivers... lost/confused

So I just got my razer blade 15 advanced version, only to realize, the audio isn't working... I've checked the drivers in the device manager, all audio drivers that I could find are up to date, and troubleshooting it can't even find the speaker system. II checked sound settings and there are no options for output/input devices. I've done every update and there is still no improvement. Don't know what to do now.

0
M
2 years ago
R
revereille
posted in Razer Support

Three Drive Failures in Three Years - Razer Blade Stealth 13" (2017) RZ09-0281

I have an RZ09-0281 which I have been using regularly for about two and a half years, and in that time it has suffered three (latest one just this week) drive failures—which does not seem to be chance. Each presented in slightly different ways, but all ended with the BIOS no longer seeing the main drive. Has anyone else had this issue? Better yet, is there anything to be done about it? Model has an NVMe drive. Operating system is Debian 11.

0
R
2 years ago

Badges

View More
CookiesCookie settings