Razer Support

I am experiencing a persistent issue with my Razer Viper Ultimate's scroll wheel click. The middle button often fails to register normal clicks and only responds intermittently when held down.I believe this is a hardware contact issue. Since I want to continue using this mouse, do you have any technical solutions or maintenance advice you can recommend to restore the button's functionality?Thank you for your assistance.

I lost my dongle and I don’t know if can connect it to regular or if I need a special one and if I do how would I replace it

Hi,  My Razer pro wireless keyboard is having battery issues.  Battery kept draining very fast even when it's wired.  Does anyone know if this battery can be replaceable and how much it cost?

Hello ive recently started facing some issues with my v3 pro, it stutters everytime i try aiming and it genuinely makes it very uncomfortable to aim id appreciate the help 

  I forgot the backup code. I'm gonna get the code on my account gmail

How can I make my Razer Hunstman mini which has a usb c wired connection wireless? I got a new PC and the wire doesn’t reach it so I either need to make it wireless with 2.4 ghz or bluetooth. Any help would be appreciated

I am trying to login with my facebook which includes all my registered prosucts. I also use that account for razer synapse. Everytime I try to login the facebook website always prompting the following. Are there any issues with account servers?  

 Hi,I’m experiencing a serious and persistent hardware-level issue with my Razer Blade 14 (2023) and I’m posting here after extensive troubleshooting to see if others have encountered the same failure pattern.SystemRazer Blade 14 (2023) AMD Ryzen 9 7940HS NVIDIA RTX 4060 16 GB RAM (2× SO-DIMM) NVMe SSD Windows 11Problem summaryThe laptop suffers from random freezes and immediate resets, often without a visible BSOD.The issue is strongly dependent on the power source. Power-related behavior: Battery-only: system always crashes within ~30 seconds  AC-only: system can run hours, but still crashes 2–3 times per day BIOS / Windows Recovery: stable Windows load / startup processes → crash Errors observedWHEA_UNCORRECTABLE_ERROR MEMORY_MANAGEMENT CRITICAL_PROCESS_DIED UNEXPECTED_STORE_EXCEPTION Sometimes instant reset without BSOD (Kernel-Power 41) Crashes usually happen:      •during Windows boot      •when startup programs load      •during CPU/GPU load spikes What I have already tested (ex

where can I get the activation key for blackshark v2 x headphones for thx spatial audio

I bought on June 8th a razer headset from noon then I didn't find the activation code so I entered to get the activation code it says it's already registered 

I want to change the number that's registered to my account; I lost that number and want to change it.

So I have razer deathadder v3 and after one of the new updates macros stopped working correctly The exact issue is if you have macro that consist of other macros only the first one will play and thats it like theres nothing more on the listIt worked fine before I've updated the razer softwareVersion Razer Synapse 4

As title states, often when I place the mouse on the mouse dock the wireless charging doesn’t engage. Turning the mouse on/off, unplugging and replugging the dock, and reinstalling the charging puck typically don’t fix it. I’ve also cleaned the contacts on the puck and mouse. I am running these devices through a USB switch (to share between work and personal computers), and switching to the other computer and back sometimes fixes it. But note when the charging is not working, everything else continues to function normally: the dock and mouse are shown in Synapse, the mouse functions perfectly fine, lighting configuration for dock and mouse are proper, etc. By the way, the mouse is paired to the dock for hyperpolling.

Where can I get a replacement fan for my Razer Blade 16 (2024) RZ09-0510x. Any help is greatly appreciated. Thank you.

 Hello Razer Insider Team,I am experiencing random ghost key inputs on my Razer Huntsman V2 keyboard.Here are the details: No macros, no profiles, default settings Ghost keys appear sporadically Example pattern: 2wwaqa22wwwwaawq22 Pressing W temporarily stops the ghost inputs Occurs even when logged out of Synapse or with Synapse closed I have tried different USB ports and restarting the PC, but the issue persists My keyboard is out of warranty, but I would like to know: If there is any firmware patch available for my model to fix this ghost input issue Or any clean setup instructions to prevent phantom keys Thank you very much for your assistance.

I just bought a razer barracuda from a store. Brand new from the store yet its missing the wireless dongle it says it should include? How do I get ahold of one or do I need to return it and hope the next box has one with it.

Fix this bro I'm in hurry bruhhhhh

Why did you temporarily block me and why aren't I receiving text messages anymore?

After extensive testing and multiple user reports, it’s clear that the Razer Raiju V3 Pro suffers from audio bleed and crosstalk issues on PS5, particularly when using headsets connected via the controller’s 3.5 mm audio jack.Observed issues: Game audio and party chat leak back into the microphone Teammates hear echo, duplicated voices, or in-game sounds The issue occurs even at moderate volume levels The problem is reproducible with different headsets These symptoms strongly indicate insufficient audio channel isolation at the hardware level, causing interference between audio output and microphone input — a clear case of hardware crosstalk, not a software or configuration issue.Considering the premium price and “pro” branding of the Raiju V3 Pro, this is a significant flaw. For PS5 players who rely on clear voice communication, especially in competitive scenarios, this problem directly impacts usability.Conclusion:While the Razer Raiju V3 Pro offers solid ergonomics and control

I actually reached out to him directly because I saw he had helped another user with a similar issue I had. He went through the steps of troubleshooting with me and once we realized the problem wasn’t resolved he got all my information and helped me with my claim request. Honestly he went above and beyond my expectations. I appreciate his promptness as well as his patience as I was having a difficult time with getting him access to the invoices. Thanks Razer.sushi.boi.

How do we go about finding out which USB versions are required for the various Razer devices we own or are thinking of buying?

So I was having a tough time connecting my Barracuda X to my PC via the dongle (I do not have BT in my PC). I know this headset works in general, I use them daily with my phone at work. I downloaded the drivers, updated the headset, saw that my PC was recognizing them and they’re in my Device Manager as well as in my Sound Settings, but still..they were constantly saying “pairing” and blinking blue. Even with the Pairing Utility (which told me the headset was paired..well that was a lie lol), nothing was working. WELL… as they were pairing (light blinking blue), I unplugged the dongle and plugged it back in. The light on the headset turned green and suddenly, they were paired. So, if you’re having issues after downloading the drivers and updating the firmware, try unplugging the dongle, press the power button on your headset and hold until the light blinks blue and it says “pairing”, then plug in the headset.Now, if anyone could help me figure out what jack on my PC to plug the audio c

I just got my Razer Barracuda X 2022 version and i can connect it via bluetooth and USB C dongle with my iPhone 15 Plus, there is audio output from the headphones, but the microphone does not pick up any sound. I have tried using it with microphone apps, capcut, instagram etc, it only picks up the audio input from my phone and not from the headphone. I have tried connecting it to the laptop and the mic works fine, so the issue is not in the microphone or the connection between microphone and headphones. There might be some iphone settings that i am missing out to select the headphone microphone as default, Please advise, thank you. 

Hello,I recently reformatted my PC and reinstalled the 7.1 surround sound software. When I tried to log in with my account (the same account I used before the reformat), I'm now receiving an error message stating that the license has already been used.This is the same computer and the same account I was using previously - I only reformatted my system. Could you please help me resolve this license activation issue?

Product: Razer Huntsman Tournament EditionIssue: Keyboard only shows one key lit red and absolutely no keys respondTroubleshooting: Tried recovery mode (Esc / Esc + Caps + Space), tried Synapse firmware recovery on multiple PCs — not detected.Outcome: Keyboard appears stuck in bootloader, no normal operation.