Razer Support

hi, i lost my acesso tô the number registered on my acountt and need tô change to the New one. How can i do that If the code tô acess goes tô the old number?

Everything was fine untill today, when I switched on my laptop, my mouse is not working, as in it is showing that it's not detected, the mouse ain't moving, and  the RGB is off, but the red sensor light beneath is still on. I've plugged the mouse into another pc and the same issue persist. Please help.

Bonjour,j’ai perdu mes code d’activation pour le son 7.1 et THX, comment puis les retrouver sur mon profil s’il vous plait ?Merci par avance. 

Hi, I’m experiencing severe performance limitations recently as after a reboot, my core ratio is locked to x42 maximum. Earlier with the same -125mV under volt on core and P cache, and I have an x54 set limitation and it boosts to ~5.3Ghz single core easily.I’ve done some preliminary investigation, and I found out that the service “NVIDIA Display Container LS”, when disabled, allows me to boost back to 5.2G after a restart, but it also creates graphics card performance issues (lost of 2k in time spy)  as well as disabling the Nvidia control panel.With this service enabled, when I boot into BIOS, make no changes, and choose save and reset, I can also have my 5.2G boost. So now either I have lower GPU performance, or I need to go into restart and boot from BIOS everytime I want to use my laptop.  Please help :) 

Have been using the Razerbook 13 for about 3 years without issues. Recently, both the camera and touch screen stopped functioning. In Device Manager, the “Camera” and “HID Compliant Touch Screen” devices were hidden, and both showed error code 45: “This hardware is not connected to the computer”I followed the troubleshooting steps on the official support page (https://mysupport.razer.com/app/answers/detail/a_id/2009), which involved uninstalling both devices in Device Manager and rebooting to reinstall them. Unfortunately, this did not resolve the issue, and the devices no longer appear in Device Manager.Any advice from Razer support or community members would be greatly appreciated!

What is happening:When i test my mic using synapse preview, it works fine When i test my mic using synapse sidetone, it works fine BUT: anywhere outside of synapse (voice record, audacity, discord, ...) microphone is EXTREMELY quiet. When i test the mic on my phone, it works wellWhat I’ve tried:Reinstalling synapse Reinstalling drivers (uninstall and restart pc) Follow through support page (https://mysupport.razer.com/app/answers/detail/a_id/5394/~/how-to-fix-headset-mic-issues-%28too-sensitive%2C-distorted-or-buzzing-sound%2C) Try all possible usb ports for the controller Played with all possible settings: device manager (the mic doesnt support boost), windows mi

help me? ticket: 250705-002242I want to reset my 2-factor-authenticator app to purchase stuff with my Razer Gold. I created my account using Google, it was created with a phone number that I no longer use

Got these headphones from my friend. But it doesnt get recognized in synapse and the audio is very muffled these issues were not there for my friend. I dont know how to fix this. Any help is appreaciated.

My Razer Deathadder V2 X is normally working on Windows but while I download Synapse 4 it is not detecting over there. Same for my Deathadder Essential mouse too. 

Hi, my Razer BlackWidow V4 75% has a problem where the number row with backspace, arrow keys, ctrl alt, function enter, and delete suddenly stopped working. I’ve tried replugging, different USB ports, testing on another PC, checking for stuck keys, and trying reset combos (though Fn itself is dead) — nothing works. Has anyone had this issue before? Is it worth opening up to check for a cracked solder or damaged trace, or maybe theres something i can do?

Hello!My account has been blocked, didn’t get the sms veryfication code on time few times, and now I cant do anything on my account

I'm trying to top-up with Razer Gold but I'm unable to do so as I encounter this "There was an unexpected error. Please reload the page and try again" issue at the 2-FA page when completing the payment.I tried using backup codes, but unfortunately I also need to go through the 2-FA page and its not working.

Can I safety add a M2.0 NVMe 4TB PCIe 5.0 to empty slot when in second slot have PCIe 4.0  2TB drive? Device: Razer Blade 18 2025(RZ09-0529)System: Windows 11 Pro Razer Synapse: 4.0.86.2506190916Bios: 2.00, 5/13/2025

For the past 1 or 2 years the right fan has been making rattling noises. It wasn’t always rattling, but there where weeks where it would make that noise and then work just fine for the next few months.But a few weeks ago the right fan has completely stopped working. I didn’t notice it at first until I opened a game and the laptop started over heating and the fps dropped to 12.I’m not sure what could fix this problem other than changing the fan, but I wasn’t able to find a fan replacement anywhere either.Does anyone have recommendations on what I could do?

Pretty much the title. I have spent close to 10 hours on the phone with support trying to fix a well documented issue with the Razer Blackshark V2 Pro (2023) headset. Following a Synapse V4 update, the mic began echoing with a slight delay and no way to stop it. This is with and without sidetone enabled, and with the windows option to listen to your mic turn off. there are already forums on here discussing it (which Razer support has closed and said they will fix if people contact them. spoiler, they will not).  My case has supposedly been escalated to the software support team, and they told me I would be reached out to within 3 days, then 7 days, then 7 days, then 24-48 hours, and then 24 hours. I also had them miss 2 scheduled calls, but upon a call with razer support today to get an update, I was told that the software team does not do phone calls, only emails, and that I was pretty much blatantly lied to by the support workers I had previously talked to. I

Hiya all,I’ve got razer blade pro 17 2020. it had windows 11 and had blue screen of death suddenly last night.I couldn’t boot back into windows.I’ve downloaded my recovery image but it came up as zip.If I copy the extracted files and folders and copy them directly to USB stick, will I be able to boot from it? Based on my experience last time it wouldn’t work.Please helpThanks in advance. 

last April I’ve purchased Razer black shark V2 X from an authorized dealer. I have completely registered my product-on-product list and connected to 7.1 surrounding sound still I’m using 7.1.but today when I entered to my Razer Id here, I was unable to find my v2 X and I tried to register again to then A red pop un notification came from the bottom that the device is already registered. but as you can see in the Screen shot there is no product in my products list. I need a support to solve this thing immediately.Please help me. 

I have recently updated synapse to synapse 4 (“new synapse”), implicitly assuming that all my device settings/profiles etc. would be automatically transferred over into the new software.Instead, what I seem to have found is that the new synapse is incapable of handling .synapse3 files? I’ve tried directly importing my backups (which I made the last time I had an issue, where synapse3 just… deleted/lost all of my profiles/data on 2-3 occasions for no reason I was ever able to trace), but when trying to load my .synapse3 backup files, the “import” button stays greyed outI can’t find a way in the synapse software itself to convert from .synapse3 to .synapse4 files, nor can I find any information about this searching online. A naive renaming from “<file>.synapse3” to “<file>.synapse4” (predictably) didn’t work, so I’m out of ideas.Is the solution to go back to synapse3, or is there something I’m missing? The reason I opted to install the

As you can probably tell, I’ve changed my phone number and now it keeps sending messages to my old one. All I’m asking for is an account recovery request. Send an email to me at gicamikevincent@gmail.com. Thanks in advance!

I bought two INIU B64(should support 100W PD charging and has 99.9Wh) power banks to charge my 2024 blade 16 on the go. I know it's not a laptop meant to have a lot of battery life but I thought I could get a few more hours using power banks. But every time I plug it in the power bank, it works for like 20 to 30 seconds and then goes "nah" and I get a message saying inadequate or insufficient charging or something. I have a 100W usb-c cable with E-Marker chip so I don't think that's the problem, I also tried other cables and I got the same problem. Is there something I can do? My blade 16 is supposed to support 100W PD charging through the usb-c port. Please help.

Hello,I purchased several brand new Razer Hammerhead True Wireless X units directly from Amazon UK. All but one remained factory sealed and unopened until recently. Unfortunately, a few were found to be completely non-functional straight out of the box.I’ve tried the usual support channels on the Razer website but was unable to get help because the units are now out of warranty (serial number lookup shows this). I also contacted Amazon, who directed me to reach out to Razer for assistance.Could an official Razer support representative please reply with a contact email or let me know the best way to escalate this further? I’m happy to provide serial numbers, proof of purchase, and any other details as needed.To avoid confusion, please only respond if you are an official Razer support representative.Thank you very much for your assistance.

The latest Synapse Update has made my Tartarus Pro unusable with the Synapse Software installed. ( works fine if I uninstall Synapse but i loose all the software features i rely on. ) I also own a Razer Viper Ultimate Mouse. ( Mouse is working Fine. )Hypershift does not work with most keys. I even tried moving the Hypershift modifier to my mouse but the keys on the Tartarus Pro still won’t work. Hypershift gets stuck in Hypershift on and off sometimes too. The Tartarus Pro will randomly hit keys by itself and certain keys will go off multiple times with a single key press. ( again works fine with synapse uninstalled. )I have uninstalled Synapse multiple times with Revo Uninstaller and done a full clean install. I have even, not logged in to my account and set up my devices as a guest account in case it was a profile error and i get the same result.Is there anyway to roll back the drivers????? I can’t believe that i can’t find a way to install

The mouse can inputs except scroll wheel but wont move the cursor around even though it was working perfectly fine yesterday and a few hours ago today. Its confusing because i haven’t moved it from my desk or dropped it at all so i don’t know that the problem could be. Also I’m using the wired dongle. edit: i tried reconnecting it and now it wont even detect the mouse

Hello, Can anyone help me please?I need to order a replacement for the seat base plate. I’ve been doing some looking around it seems to be a very common issue. I am in the US. Should be part H in the manual. https://dl.razerzone.com/master-guides/Iskur/RazerIskur-en.pdf