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42451 Threads
Dragon-Of-Dojima
Dragon-Of-DojimaInsider Mini
asked in Razer Support
How do I get my Razer Seiren V2 X to record music?

I can get my Seiren V2 X to do voice perfectly fine, but I want to be able to record my instrument playing. It’s almost like a smart setting or something, that I can’t find is stopping it. How can I get the mic to pick up my instrument playing?

0
Dragon-Of-Dojima
4 months ago
L
LRecordsInsider Mini
posted in Razer Support
Why not develop a pedal USB device?

Hands on keyboard become  more inadequate today. For example, when you pess ‘w’, you can’t press ‘s’ fast, comfortable enough at the same moment, etc. And many people with hand disabilities are looking for a suitable device to play their favorite games now. I found a lot of gamers are buying pedal USB devices which are used for medicine and industry. So why not a professional manufacturer develop a professional device, our feet are idle.

0
L
4 months ago
trendquickDandelion608
trendquickDandelion608Insider Mini
asked in Shout out to our Razer Support Rockstars
Great customer support!!!

I got a issue with my viper v2 pro mouse dongle. The team reached out to me real quick and helped to solve the problem in a few days. I really appreciate the efficient response.

0
trendquickDandelion608
4 months ago
Y
Yash_CuzInsider Mini
asked in Razer Support
Stealth 13 (Late 2020) - RZ09-0327

I just updated to windows 11 but have seem to lost my blade.icm colour profile :(. It is not in the usual Windows\system32\spool\drivers\color nor is it in synapse. Does anyone have their one they are willing to send me please? 

0
Y
4 months ago
PurpleNavysharpbyte946
PurpleNavysharpbyte946Insider Mini
asked in Razer Support
Razer Wolverine v2 not recognized by PS Remote Play

Is there a trick or am I just missing something? I tried every combination of connection settings to get the PS Remote Play app to work and no luck. I can get it working wireless, I can get my computer to recognize the controller and its usable...but I cannot get the the PS Remote App to recognize the controller. If i swap to one of my other 3 controllers, 1 third party  controller and 2 ps5 controllers it works instantly. For some reason my 250$ controller just doesn’t work. I feel like this shouldn’t be this hard to get this to work. 

3
I
4 months ago
XxB3ARxKATZxX
XxB3ARxKATZxXInsider Mini
asked in Razer Support
Cannot buy Razer THX Spatial Audio

When trying to purchase the activation code for the THX application the order is almost immediately cancelled. Why am I unable to purchase this software?

0
XxB3ARxKATZxX
4 months ago
DYLANCXQ
DYLANCXQInsider Mini
asked in Razer Support
Razer pairing utility not working for basilisk ultimate

Hi, I have a razer basilisk ultimate, and my dongle stopped working, hence I took my other razer dongle (working and also basilisk ultimate) to pair with the current one i have. When i used the pairing utility it says that the pairing is successful, but when i disconnect the cable and try with the dongle, it does not work. Help!

1
Razer.sushi.boi
4 months ago
A
AD_RZInsider Mini
asked in Razer Support
Lost access to email and have no 2FA/backups

Like a few others here, I lost access to the email I used to create this Razer ID earlier this year. The email has since been deactivated (not on my own accord) and I was unable to activate 2FA as a result. However, I still have access to this Razer ID and was wondering if there was a way to save/recover the account without having to make another Razer ID.Any help would be greatly appreciated.I apologize in advance if this is a very common user-end problem.

0
A
4 months ago
F
fermangasInsider Mini
asked in Razer Support
Multiple Kiyo Pro Cameras

Hi there, we’re a company developing a multi-camera setup. We’ve used other brands of USB cameras before and were impressed by the image quality of the Razer Kiyo Pro, however we have not been able to successfully extract video from more than one Razer Kiyo Pro camera at the same time.  We were able to install two of them and we can choose to run and extract video from one or the other, but not both at the same time. The second camera lights up and then shuts down with an error message. This is in windows, if that matters. Can you please clarify if this is at all possible? We would like to not spend developer’s time on an impossible task. And if that is the case is there a time frame when this will be possible? It’s a shame that a good camera has such limiting firmware/drivers.  Thanks!

13
H
4 months ago
Ryuga_Roxas
Ryuga_RoxasInsider Mini
asked in Razer Support
Razer synapse make my PC frozen. How to fix

So I have been having this issue for almost 2 years now . My PC keep freezing for around 2,3 secs before becoming normal again . When freezing , I can’t use mouse , keyboard, RGB all stop on all Razer devices , even ones on Corsair in my case . Audio also stopped . Only Videos still running . This Issue happen no matter what I do even just on idle, surfing web or gaming . After becoming normal again , it will switch my audio source from my headset to my Leviathan V2, which is how I found out this issue happen when I afk from the PC and the pc was on idle at that time For 2 years , I have done countless things trying to fix this , like clean install windows , clean install synapse , Install each device 1 by 1 , buy new ram , turn power saver off in bios , clean windows and try a tons more fixes that every fix on Google must have been read by me  . It is a terrifying experience cause I barely can use My PC with this issue . However Today , my PC turn on with out internet . Therefore , my

3
J
4 months ago
S
smartBlackCoral435Insider Mini
asked in Razer Support
fTPM and WIndows Key

I have a 2022 Blade 14 which I updated to Windows 11 Pro. I updated the firmware the other day and all of my license keys for MIcrosoft products where invalid after the update. I managed to get my M365 icense back by clearing the stored license keys. Now my Windows needs activation. When I try to activate I get a 0xC004C003. I contacted Microsoft support and they had me run “slui 4” in the command line and gave them the code. They came back and said my Microsoft Windwos license was invalid and I needed to get a vaild code from the manufacturer. So here I am. Can you help.

0
S
4 months ago
CORALRaspberrysolo880
CORALRaspberrysolo880Insider Mini
asked in Razer Support
my keyboard is having problems

I have the black widow version 30 in my S key is not responding all the time I cleaned it nothing seems off. I don’t know what to do and I can’t get a hold of suport because some reason my serial number is not working.

1
Razer.sushi.boi
4 months ago
Indigoheatthink558
Indigoheatthink558Insider Mini
asked in Razer Support
Razer Huntsman v2 Analog RGB PROBLEM!!!!

Ask for bad English. Help!! I bought a new keyboard today. And the white color of the LEDs gives off a red color!!! And instead of white, it turns out to be a dirty pink color. I updated the firmware, nothing helps, I reinstalled the software. What to do, help

2
Indigoheatthink558
4 months ago
T
TrooXieInsider Mini
asked in Razer Support
Viper V2 PRO doesn't connect after unplugging charging cable.

Hello, I hope you are having a good day. I've been a Razer product user for about 3 months, I can't remember exactly. My problem started the same day I bought/used the mouse and continues;After using the dongle for the classic 2.4ghz receiver of the Viper V2 PRO model, I charge the mouse, but when I plug the cable into the dongle again, the mouse does not move. While this is happening, the mouse appears to be connected in the Razer application and its charge status is shown as a percentage and sometimes it is shown as 0%, but after a while it gets better again.At the same time, the light on the scroll part of the mouse gives a signal by flashing white, but no matter what I do while the computer is on, I cannot solve this problem. To resolve the situation, I need to restart the computer while the mouse is in wireless state.I think the reason why the mouse sometimes shows 0% is to prevent damage to the battery when the mouse is wired charging, and it shows this status as Red*0% to the ap

1
Razer.sushi.boi
4 months ago
X_little_Succubus_X
X_little_Succubus_XInsider Mini
asked in Razer Support
razer kraken v3 pro firmware update failed

I tried to install the update several times. I also tried to clean the driver completely. nothing works 

1
Razer.sushi.boi
4 months ago
retroJASPERBlond528
retroJASPERBlond528Insider Mini
asked in Razer Support
Razr stream controller x initial set up and future use.

Long story short im not always the brightest i went and bought product without research and knowing requirements and the internet is misleading. I have the 'RAZER STREAM CONTROLLER X - ALL-IN-ONE KEYPAD FOR STREAMING - NASA PACKAGING' and its barely been out of the box. I understand how to hook it up but it says plug controller into PC... im guessing it has be set up on an actual PC or can this be done on a tablet?! Looks like some of the programs to be downloaded can be downloaded on windows/android. Im trying to set it up and use it on my Xbox series X and i no longer own a PC just a a smart phone and tsblet at the moment. So can i not use this product, or can it be set up and used by other means than pc? Im still not 100% like what im trying to do or what to set it up for haha and not sure what im doing with it. Again how tonset up razr stream controller x. I have android smart phone and tablet. And i use xbox series, ps4, and nintendo switch.So ya if this can be set up or i need so

1
retroJASPERBlond528
4 months ago
Deltafrost117
Deltafrost117Insider Mini
asked in Razer Support
Razer Basilisk V3 wired mouse not working all of a sudden, windows will play connected and disconnected sound

So my  basilisk v3 wired all of a sudden isn’t working. It was fine last week, it was fine just a few days back.All of a sudden, my house seemed to lose connection with my PC and windows started to play the chime in when connected and chime off when device disconnected repeatedly.Tried:1. Updated drivers, from Synapse, to ASUS Armory crate update and even up to...2.2. Updated from Windows 10 to 11.3. Uninstalled synapse4. Tried on laptop, still no go.I’ve did everything software possible to update my PC from what I know. However, the problem persists. Even from a fresh restart or shut down, when the mouse is plugged in. Windows cant find it, because it can’t keep a stable connection to it. It keeps disconnecting and connecting endlessly. What’s this issue that for some reason others are experiencing similar or the same problem?????? This should be fixed or a hot fix of sort needs to be done or I don’t know. Is it a driver issue of the mouse? Hardware issue from what I’m seeing but how?

1
Razer.sushi.boi
4 months ago
C
CJ.SYRInsider Mini
asked in Razer Support
Razer Cortex games defrag

Razer Cortex games defrag thinks some games are installed on an SSD but are installed on an HDD, how to solve this problem ? the games are from Microsoft store on Windows 11 Pro

0
C
4 months ago
S
SauDeppInsider Mini
asked in Razer Support
Razer Basilisk V3 Pro - Pro Dock random freezes

Dear support,I've had a Basilisk V3 and the associated Pro Dock for a few weeks now. Unfortunately the dock is annoying. Every few hours the mouse freezes completely, which I can only fix by unplugging the ProDock from the USB and plugging it back in.Both are at the newest firmware.What can I do about it?Greetings

0
S
4 months ago
R
russellbuxceyInsider Mini
asked in Razer Support
LogoFAIL Vulnerability on Razer Devices

Can Razer Support please give official guidance on what models of their machines are impacted by the recently-announced LogoFAIL vulnerability.If none of them are, please can you also advise this as I have seen nothing officially posted anywhere on this either.In particular I am interested to know if the following models are impacted. If they are, please advise on what is required to fix.Blade 15 Advanced Model (Early 2021) - RZ09-036 Blade 15 Advanced Model (Early 2020) - RZ09-033 Blade 15 Advanced Model (Mid 2021) - RZ09-0409

5
Enigma1618
4 months ago
MOONSTONEEggshelleasy733
MOONSTONEEggshelleasy733Insider Mini
asked in Razer Support
Razer Kraken Kitty (Hello Kitty Ed) - not working

Hi all,my daughters Kraken Kitty edition has an issue. It doesn’t charge and cannot be turned on anymore.We had this issue some months ago already and after like 2 days having the headset sit somewhere not being used, it started working again. Now we have the same issue again.I already contacted Razer Support via a case, but they tell me I have to go to the retailer I bought it from. Unfortunately, this retailed is bankrupt meanwhile - so no chance of me going there. Razers answer to that was simply ‘sorry, we cannot do anything else for you’. This is a bummer as my daughter really liked the headset.I have checked the forum and it seems more people have similar issues. Like these posts:   Sounds a bit like a potential technical flaw. Any advise on how to fix it? As Razer doesn’t help me I am all in for fixing it myself - if possible at all.Thanks!

1
MOONSTONEEggshelleasy733
4 months ago
M
messihaseInsider Mini
asked in Razer Support
Cynosa V2 escape and F keys not working

I have a cynosa v2 turkish layout keyboard. esc and f1-f12 keys have not been working for a while. I followed the instructions in the link but it did not work for me.

0
M
4 months ago
LOVEPREET1275___
LOVEPREET1275___Insider Mini
posted in Razer Support
I Lost My Old Mobile Number

Hi there I Am Lovepreet Singh, I lost my phone number so I can't receive my message, Authentication codes  So I Can't Change My Phone Number So Please Help Me   Email: preetxpro8@gmail.comRazer Gold Identity Number LOVEPREET1275___My Old: 7347601099 I Change My Number My New Number Is 7717372006 So Can Help Me Thanksfully 

1
Sambirlaa
4 months ago
S
SimpleskillInsider Mini
asked in Razer Support
Razer Kiyo started some blinking noises and stopped working

Hello guys.I have my Razer kiyo camera unused for many years, i only used it maybe 10 hours max in the total past 4 years. when i was doing an online meeting the camera started making some noises with the light blinking and stopped working.anyone knows how to solve it?i can’t open it on Synapse because it instantly open the camera and then turn it off without any message.i tried to unnistall the drivers in driver manager and still not working.

0
S
4 months ago
KairoAlter
KairoAlterInsider Mini
asked in Razer Support
Lost my mobile number, backup codes and no backup emails whatsoever. I cant pay via Razer Gold.

Good day, im struggling to pay with Razer Gold because my mobile phone deactivated and I also switched phones and my backup codes were forgotten and lost. I cannot do those 2-step authentications anymore. I also have no backup emails or anything. Is there any way to fix this?

1
Razer.Aero
4 months ago

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