Razer Support

I am hearing impaired and use hearing aids that have Bluetooth capability.  I purchased a Seiren BT, with the intent of using the microphone to increase my ability to hear and understand live conversations.  What is the procedure for using the microphone to hear live conversations?

When turning on the camera the front light turns on like it is about to turn on and stay on but then it goes dark and is doesn’t turn on. I am then prompted that there is an issue with the camera and to use an alternate method. I have installed the firmware and updated the camera and then tried it on 2 separate computers. Still doesn’t work. I never had issues before, had a meeting, it worked then by next meeting same day problem started. Can anyone assist?

I tried everything:Change the portsupdate the firmwareDelete synapseShut down the power supply for 30 minsNothing works is there anything else I can try or is there a way that I can get a replacement for my dongle because it suddenly stopped working. It still connects sometimes but only lasts about ten minutes until it disconnects again.

I have a fairly new Blade 16 (2023) which I noticed had some issues with “stickiness” with the trackpad, where it occasionally starts inputting random double taps and drags stuff around when I didn’t intend it to. I have updated to the latest firmware but it doesn’t seem to have resolved itself. I have also tried uninstalling and reinstalling the HID trackpad drivers.Overall, if the hands are bone dry after recently washing hands. Not sure if it’s placebo but putting the laptop into sleep mode and then turning it back on seems to stop the issue if it happens to be occurring at that time. The issue has become more frequent recently.I was wondering if anyone else had a similar issue and identified a way to resolve it?

Edit: SolvedFor all who have the same problem try to remove The Synapse program, restart the computerReinstall the synapse, im using synapse 4.Conect only the headset, let install the drivers reboot Windows then conect the dongle and switch the headset to hyperspeed wireless mode (unpair for any past devices bluetooth). ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Hello everyone, I'm having some trouble with my Razer Blackshark V2 HS headphones. Over time, they started disconnecting, and the dongle is now recognized by the system as an unrecognized device with error 43. Does anyone have a solution? I've tried RazerBlackSharkV2HyperSpeed_0565056E_FirmwareUpdater_v1.6.11_r2 and RazerHeadsetPairingUtility_v1.11.00_r1, but they didn't help. The headphones work perfectly via USB or Bluetooth. 

I can’t register my Viper Mini. It keeps telling me to check for similar characters.

Hallo Ihr Lieben ich habe folgendes Problem. Meine Maus war mit dem Mausedock Pro gekoppelt und alles hatte funktioniert. Nun war die Maus vom Dock gerutscht und ist jetzt komplett leer. Seit her läd sie nicht mehr. Im Synapse wird sie als aus angezeigt, obwohl sie auf 2,4 steht. Mit aus und anschalten habe ich es auch schon probiert. Nichts. Komplette funkstille. Jetzt habe ich sie vom Dock enkoppelt dachte das bringt was, aber sie wird jetzt auch nicht mehr gefunden.  Bin am verzweifeln. 

hi i have a question why code doesent come to may mail ?

I don’t have access to a PC, so I am using parallels to run a virtual window to update my controller. The firmware update software will get to the point of placing the controller in XBOX mode, and even with flashing green lights, the controller won’t get recognized in XBOX mode.  What can be done so that I can remap the controller? 

Hello Razer Support,I’m unable to access my account because I no longer have my recovery codes and I don’t remember exactly when I enabled 2FA. My registered phone number does not receive SMS anymore — it only works for WhatsApp.I lost my original SIM card some time ago when switching to a local one, and I haven’t had a chance to reactivate it yet.Could you please help me update my phone number or add a secondary number for verification? I can share all necessary information privately through a secure channel, as I don’t want to post personal details here.If possible, sending authentication codes via WhatsApp instead of SMS would solve my issue.Thank you for your help!Best regards,WIlliam C. L. Martins

My new Aether Monitor Lightbar is installed and working correctly but it’s giving me a message in Synapse that brightness is reduced to ensure its functionality, and that more power is required (3A). I have it plugged into my motherboards back panel (Asus Z690-E Gaming WiFi) in a USB-C connector (USB-C 3.2 gen 2). Any ideas why the lightbar wouldn't be getting the power it needs?

As title says im just wondering if i am using the hyperpolling wireless dongle at 1000 hz will my battery last as long as it would if i just connected my mouse to the default connector included with the mouse. Or does the battery still get drained faster using the hyperpolling wireleless dongle even when only at 1000 hz 

Mustapha Muhammad from Nigeria Sokoto state Tambuwal local government Dogon daji Akalawa Area zip code 850102Phone number +2348107778089

Ich habe eine falschen Land Karte gekauft und jetzt funktioniert sie nicht 

’m having trouble connecting my Razer BlackShark V2 Hyperspeed headset wirelessly. Although it in my PC’s audio settings, the LED on the headset does not show a solid green light. Additionally, there is no sound output from the headset.

So I bought a deathadder v3 hyperspeed and the dongle it came with is broken/doesn't work. I am trying somehow to contact support to ask if I can buy/get a replacement but I can't. Any idea how to contact support or get a replacement by myself? 

can anyone help me because my phone number no longer have access to. Now I am using a different phone number and still have access to primary gmail. 

Why when I topup steam wallet using Razer gold the pending is very long, I haven't gotten a steam wallet code. But strangely I already got Razer silver bonus because I topup steam wallet using Razer gold. So I got the bonus but the steam code is pending.  

After upgrading to Synapse 4, the audio visualizer in Chroma Studio does not work correctly. If you do not enable the "only for selected applications" function, then the visualizer is working properly. But if you turn it on, then problems begin. The visualizer either does not turn on at all, or it turns on even if the application is not running. However, even when it is started, the backlight still does not respond to sound. What could be the reason?

Hi Razer Support,I recently purchased a Razer BlackShark V2 X headset from Amazon (sold as brand new), but when I attempted to register it, I received a message saying it was already registered.I am attaching my proof of purchase and a photo of the serial number.Since I am the new and rightful owner, I would like to request an ownership transfer so I can register the product to my Razer ID.Thank you for your help!Serial Number:  (Removed SN and Invoice) 

The activation code for 7.1 surround sound does not arrive by email after registering the headphones in razer 

Hello, I am trying to find the 7.1 sound activation code, but there is nothing Can somone help me? I have registered my  BLACKSHARK v2 X to my razor app  but i don’t know what to do for my activvasion code 

i never activated the code, because i never knew that i could, now my box is at france and i m in brazil, can i get the original activation code ?i need the code for my razer kraken v3 pro

Bonjour, je suis étudiant et je travaille avec mon Razer Blade 15 pour préparer mes examens. Alors que j'étudiais et que je faisais des QCM, mon écran est devenu noir. J'ai essayé d'éteindre mon ordinateur portable et de le rallumer, cela n'a pas fonctionné.Lorsque j'appuie sur le bouton d'alimentation, tout fonctionne : les touches s'allument, le son de lancement de Windows apparaît, lorsque je connecte le portable à un écran externe, je peux utiliser mon ordinateur comme avant, ... DONC TOUT FONCTIONNE mais pas l'écran. L'écran reste noir.J'ai essayé d'appliquer les conseils de cette URL : https://mysupport.razer.com/app/answers/detail/a_id/5586. Les deux premiers conseils ne fonctionnent pas et je n'ai pas fait les deux derniers. Je ne veux pas essayer la solution qui propose de reboot l'ordinateur car j'ai peur de ne pas y arriver.Que

Hey, the dongle (2.4Gz/bluetooth) of my keyboard Pro Type Ultra is broken and doesn’t allow connection anymore. Is there any way to replace the dongle and to pair it again with the keyboard ?Thx !