Razer Support

I have recently updated synapse to synapse 4 (“new synapse”), implicitly assuming that all my device settings/profiles etc. would be automatically transferred over into the new software.Instead, what I seem to have found is that the new synapse is incapable of handling .synapse3 files? I’ve tried directly importing my backups (which I made the last time I had an issue, where synapse3 just… deleted/lost all of my profiles/data on 2-3 occasions for no reason I was ever able to trace), but when trying to load my .synapse3 backup files, the “import” button stays greyed outI can’t find a way in the synapse software itself to convert from .synapse3 to .synapse4 files, nor can I find any information about this searching online. A naive renaming from “<file>.synapse3” to “<file>.synapse4” (predictably) didn’t work, so I’m out of ideas.Is the solution to go back to synapse3, or is there something I’m missing? The reason I opted to install the

As you can probably tell, I’ve changed my phone number and now it keeps sending messages to my old one. All I’m asking for is an account recovery request. Send an email to me at gicamikevincent@gmail.com. Thanks in advance!

I bought two INIU B64(should support 100W PD charging and has 99.9Wh) power banks to charge my 2024 blade 16 on the go. I know it's not a laptop meant to have a lot of battery life but I thought I could get a few more hours using power banks. But every time I plug it in the power bank, it works for like 20 to 30 seconds and then goes "nah" and I get a message saying inadequate or insufficient charging or something. I have a 100W usb-c cable with E-Marker chip so I don't think that's the problem, I also tried other cables and I got the same problem. Is there something I can do? My blade 16 is supposed to support 100W PD charging through the usb-c port. Please help.

Hello,I purchased several brand new Razer Hammerhead True Wireless X units directly from Amazon UK. All but one remained factory sealed and unopened until recently. Unfortunately, a few were found to be completely non-functional straight out of the box.I’ve tried the usual support channels on the Razer website but was unable to get help because the units are now out of warranty (serial number lookup shows this). I also contacted Amazon, who directed me to reach out to Razer for assistance.Could an official Razer support representative please reply with a contact email or let me know the best way to escalate this further? I’m happy to provide serial numbers, proof of purchase, and any other details as needed.To avoid confusion, please only respond if you are an official Razer support representative.Thank you very much for your assistance.

The latest Synapse Update has made my Tartarus Pro unusable with the Synapse Software installed. ( works fine if I uninstall Synapse but i loose all the software features i rely on. ) I also own a Razer Viper Ultimate Mouse. ( Mouse is working Fine. )Hypershift does not work with most keys. I even tried moving the Hypershift modifier to my mouse but the keys on the Tartarus Pro still won’t work. Hypershift gets stuck in Hypershift on and off sometimes too. The Tartarus Pro will randomly hit keys by itself and certain keys will go off multiple times with a single key press. ( again works fine with synapse uninstalled. )I have uninstalled Synapse multiple times with Revo Uninstaller and done a full clean install. I have even, not logged in to my account and set up my devices as a guest account in case it was a profile error and i get the same result.Is there anyway to roll back the drivers????? I can’t believe that i can’t find a way to install

The mouse can inputs except scroll wheel but wont move the cursor around even though it was working perfectly fine yesterday and a few hours ago today. Its confusing because i haven’t moved it from my desk or dropped it at all so i don’t know that the problem could be. Also I’m using the wired dongle. edit: i tried reconnecting it and now it wont even detect the mouse

Hello, Can anyone help me please?I need to order a replacement for the seat base plate. I’ve been doing some looking around it seems to be a very common issue. I am in the US. Should be part H in the manual. https://dl.razerzone.com/master-guides/Iskur/RazerIskur-en.pdf

Hi I lost my wireless dongle for razr shark v2 pro. How can I get replacement?

The scroll wheel on my Razer Basilisk V3 Pro 35K recently stopped working, and I’ve only had it for 3 months. I’ve taken excellent care of it, so it’s really disappointing to see this kind of issue happen so soon.I’ve tried multiple solutions, including reinstalling Razer Synapse and attempting a firmware update. However, the firmware for the 35K version is not available on Razer’s website — only the firmware for the regular Pro model is listed, and it’s not compatible with the 35K. I’ve also tested several fixes that worked for other users with the same issue, but unfortunately, the problem still persists.To Razer Support:Please take this issue seriously — this is a premium device, and it’s unacceptable for it to stop functioning properly after such a short period of use. I would greatly appreciate guidance or a solution specifically for the 35K model. Thank you.

I bought the card and after I scratched and about to use it was said the code has been used 

Hello there!I’m having a lot of performance issues with my RB 17 for the last couple of weeks, tried multiple fixes, factory reset, drivers, cleaning fans and changing thermal paste (Which was necessary after a full year) and slowly been reducing the causes so i just want to share the current situation before making a wrong choice. Right now i’m having a ton of issues while gaming, thermal throttle causes HEAVY performance issues, and recently i noticed the temperatures of the laptop dont go below 90°c while IDLE, right now as im writing this post is at 100°c on HWiNFO.   I have turned off most of the High performance options, reset to default most of the GPU and CPU settings and my i9 is running at 6 cores in msconfig right now. When i take the power supply off, it suddenly drops to around 65° and it comes back up as soon as i plug it again. Read that it might be caused by a faulty power supply, but im not sure if buyin

 Just wanted to give a quick shoutout to Jenelyn from customer support she was honestly amazing. I needed a replacement battery for my laptop and had no idea where to even start. She was super helpful, answered all my questions without making me feel dumb, and walked me through the whole process.She even followed up to make sure everything went smoothly, which I really appreciated. It’s rare to get that kind of support these days, so props to her for making the whole thing way less stressful than I expected.#OnlyAtRazer 

I can use only right earbud because left is on only for 15min without rgb, with rgb is like 5-7min can someone help me?

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Went away for a few weeks, when I returned, my Basilisk V3 Pro is no longer working. It doesn’t power on when connected to the PC via the USB cable. I left it plugged into a USB charger overnight but nothing appears to happen. When connected to the PC it did go into a “reboot loop” and was clicking each time it rebooted (the same sound as the scrollwheel lock as if it’s failing in some way or another).The mouse is only 2 months old and hasn’t been used for the past month.

Hey Guysss,ive loste my Dongle for the Razer Viper Ultimate. Both dongles here on the website arent available for me, is there any chance for another dongle?

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code. I have the 2 steps autentification with this old phone number and I need to set my new one

So user ​@urbanTealup790  is have the same problem I’m having with my deathadder V2. I turned it off and instead of shutting down it started glowing pink. Now it just does that, won’t connect to bluetooth. And I even tried plugging it in directly, but my computer still won’t detect it. And it still just… glows. Please help? I don’t want to have to buy a new one.

Hi everyone do you know where I can buy V3?

I am returning it to the store where I bought these headphones, everything is fine, but if suddenly another person buys them and likes them, then you will need the code that you receive when registering the device for sound 7.1 Accordingly, I need to delete this product from my account, what should I do? And how do I do it?

hiMy acount is temporarily lock, I just want to resign my phone number for verification and to get the OTP code but I can't sign in my phone number. It keeps showing "There was an unexpected error. Please reload the page and try again" then i keep trying so that my account has been lock temporarily, so please, I need help to solve the problem.

My Razer Hammerhead True Wireless 2 gen right earbud is not turning since the other day. I tried to fix it using tips from FAQ troubleshooting, but it's doesn't help. Pls, if someone knows how fix that let me know.

My Razer Turkey account was locked, why? I still have 3685.77 Turkish currency in my account. I want to ask what is the reason. I am a loyal Razer user and have been buying things on it. Can you help me solve this problem? And tell me what is the reason, I will pay attention next time. I really need this account! Please help me solve it

I bought Kaiser Pro headphones for Xbox just before Xmas. After about 5 months, they started showing hairline cracks on all four sides, just above the earpiece. Now, one side is completely broken. I have used them with care, but they didn’t even last 6 months. I have tried to contact Support about a month ago, but no one has got back to me. I sent a follow up, but nothing. Does anybody work to address warranty issues? I am extremely disappointed by Razer’s products and services.

The problems I’m having are kind of hard to explain.With the mouse, it will occasionally stop moving, then do all the movement at once. E.g. I move the mouse right then up, nothing happens for a couple seconds, then my cursor will snap up and to the right. With the keyboard, it’ll randomly decide to think a bunch of keys are pressed when they aren’t. If I’m gaming for example it’ll force me to crouch and move right. This is temporarily fixed by unplugging it and replugging it in.