Razer Support

I bought my Razer headset on AliExpress. When I tried to register my product, a message appeared saying that the product had already been registered.

My headset wont connect to xbox

I got a new huntsman tkl, and when I try to plug it in using my existing keyboard cable it wont work.when I use the cable that came with it it works fine. my existing keyboard cable is fine, it works just fine with my ducky tkl. why wont the huntsman work?  

I was using it perfectly fine before installing the xbox app to customize it. Then the dongle stopped connecting the controller becauss the app was making me re-do the update with dongle and wire multiple times, how do i get it to connect again after it only doing the wired update?

My daughter has one of the headsets the box got destroyed. Is there anyway we can get a new box just the box not the headset below or the details.Razer - Kraken Kitty V2 Pro Wired Over-the-Ear Gaming Headset for PC, Mac, and Playstation - Quartz Pink

Got the headset as a gift last Christmas and they were working fine until a couple of months ago. The connection keeps dropping from both my PS4 and most recently my PS5 - the connection shows on my console as if they’re connected, but there’s no audio / mic activity. Every now and then it will randomly work as normal but not for long and then the audio disconnects again. I’ve tried multiple resets and troubleshooting methods, and the product is out of warranty so I’m unable to contact the support team for assistance. Any ideas?

"There's an unexpected error, please reload the page and try again" when I'm trying to get a code to validate my purchase. I've encountered this tonnes and tonnes of times and it's frustrating me. And it's almost always at the most inconvenient times. Support has been no help, no response no answers besides all the bots not understanding the question. How do we resolve this once and for all? 

i just wanted to know about the mic compatibility with the pc version of the Blackshark v3 x of my ps5. I pretty much just wanted a well priced pair of wireless headphones with a mic that worked for everything but after receiving them, i can realized that the mic volume is super quiet even when i turn my mic volume all the way up. is there fix for this?

Hello I bought the Razer Kraken v4pro and I have problems activating the SenseHD in Battlefield6 they are supposed to be compatible there are even images on their website of all the kit you can buy... I come from a kraken v3pro and I was happy with them and I expected a big jump in quality in every way and at the moment I do not see justified its price... but what repels me is not being able to use the sense hd only works if I activate the haptico by sound that works just like the kraken v3pro is there any way to activate SenseHD in battlefield6?

Hi, I own a Razer Blackshark V2 Pro 2023 that I used connected with the dongle.I’m also using the latest Razer Synapse 4 update. If I use this Windows settings (allowing the native THX Spatial Audio enhancements) :I then can change my EQ settings in Synapse 4 so everything works as intended.The issue is that when I start some games, the volume goes to maximum (way louder than my settings on Windows) and any change in game or on windows volume doesn’t do anything until I close the game. The sound is also crackling when this happens and switch randomly volume. To solve this, I can disable windows audio enhancements on the headset settings. But if I do so, the sound quality gets bad and Synapse 4 EQ settings won’t work anymore. How can I enjoy my headset 100% without having to disable some features to be able to use it? I’ll be more than happy to give more informations if needed, I’d love to be able to use my headset at its full potential. TsarFlow

Hello,My headset appears to be turned off in Synapse, but it is actually turned on, the dongle is properly connected to the PC, and the sound is working perfectly. However, I cannot use Synapse to change the audio or THX sound settings. Thank you in advance for your response. PS: I am French, so I am using a translation service. I apologize if this is unclear. 

Can my razer be used on the ps5 

HiI’m trying register them I’m getting message that product is already registered. I just got them so how it can be registered? 

As a lot of people know, the razer basilisk v3 hyperspeed has a huge software issue that essentially makes the mouse unusable. Every now and then (for me its every like 2 minutes), the mouse will “disconnect” and basically shut off for a second and then turn back on. As I’ve seen, there has been no solution over the past 5 years as long as this has been an issue. Is there one im not finding, or is the mouse still broken?

I have a huntsman v3 pro and I dumped a pretty good amount of coffee into the keyboard.  It is starting to get sticky.  Can I didassemble the keyboad and clean it?  Can I just spray water into the keyboard to wash out the coffee?  It is also modifying the colors of the keys that seem to have coffee crusted on them.Any advice would be greatly appreciated! Kurt

I haven't used my razer Basilisk X hyperspeed mouse for more than 4 months and now when I turned it on,the cursor is moving on its own and I am not able to control the cursor with the mouse

The left side of my Razer Chroma Strider has stopped lighting up and I can’t lodge anything through warranty because they require a serial number which the strider does not have. Is there a way to fix this? 

Hello there,I started a warranty case for a defective headset (Blackshark V2) which I wanted to warranty because I really liked the headset. I started the warranty case in early November and had the headset sent to Razer (in their possession) by December 1st. At this point, I figured it would be 3-5 days until they shipped me the replacement device, which is what they listed on their website and continue to send in email. I wasn’t in any rush anyways, and I figured the Holidays would effect some of the speed, however it’s been almost a full month without any other updates other than the copy paste emails claiming “Within the next 2 business days, you can expect to receive an email update with your replacement's outbound tracking number.” I’m just wondering if this is kind of on par for Razer warranty’s or if others have had better luck.  Thanks 

Been using mouse for 6 months.Few weeks ago issues with switching from free-spin to tactile started. Today wheel click stopped working entirely. Is there a sollution?

Constantly disconnecting and reconnecting. I am so tired of hearing the disconnect and reconnect sound. Half the time I need to unplug the mouse and plug it back in just to be able to use it.  I finally looked the issue up and I see many people have the same problem with their mouse.  This is really annoying I’ve dealt with this since I purchased this mouse. I expect a high end mouse but this is probably the worst mouse I’ve ever had, very disappointing. What is the solution?

So, ever since I downloaded Synapse 4, my Tartarus Pro is pressing multiple keys on certain key presses. An example is that when i press the 3 key on the pad, it also presses 4. when i press 16 and 7 together it will also press 17. Synapse 3 does not do this. what is going on?

My Viper v3 pro randomly died last night, ít ran out of battery and refuses to charge up when the cable is plugged, í checked the ports they all work, the cable also work, í cleaned up the mouse port but it still doesn’t charge.. the led is not turning on, there’s no sound cue when the cable is plugged in the mouse, but there is one when it’s plugged in the dongle. Razer synapse says “Device switched off” holding on the power button doesnt do anything. Please help the mouse isn’t even a year old :/

Hi, is there any way to replace/ buy new wireless dongle for the Barracuda X (2022) black?

Hi I got a brand new Kraken V3 X headset a month or two ago and ever since I got it, it is way too loud even at low settings. I’ve tried changing every conceivable setting on my pc I could but it didn't fix it. It also makes lots of subtle clicking noises and buzzing as well. I’ve tried my best but I literally can't use it unless I want to go deaf if it accidentally goes to like 20 percent volume. Any help would be amazing

Great customer support i eas experiencing something unusual with my death essential now it's working well and great customer service fast response and helpful helps