Razer Support

While upgrading my nvme storage I cloned the original drives data to the new one and then swapped the ssds, resulting in a recovery mode.Because of my lack of tech knowledge, I freaked out and decided to put back the original drive to then reformat and re clone the information.After restoring the hardware to its original state, I was met with the whole computer being bricked. No bios, no display,  just the keyboard lighting up then shutting down in a constant cycle.Troubleshooting Done:•Hard resetting the system (15 second with power cable)•took out CMOS battery and RAM for a couple of minutes•BIOS boot spam •Wiped the new nvme and re placed it•Plugged into an external display via hdmi 

My Wolverine V3 Pro wont connect to my Xbox. I've used both the USB and dongleNeither my Wolverine V3 or older V2 are working on my Xbox.They connect to Synapse and have been updated, but still nothing with the Xbox The controller turns on, but if you connect it to the Xbox with USB it turns off again. I have tried changing the profile to Xbox using Function - Menu - X and pairing with Function - Menu - A. Neither have changed anything I have raised this in the chat support, but that hasn't only had a conversation with AI and it hasn't sent me a confirmation of the ticketPlease help I've not even had the V3 for a month yet

My 2021 Razer Blade 15 Advanced’s integrated screen suddenly went black. The laptop was sitting on my desk at the office attached to external monitors. I realized the integrated screen was off at some point. I thought it was odd, but probably just needed a restart. The restart didn’t help. I checked device manager and it says the Intel gpu failed to start, code 43. I shut the laptop down and performed a cmos reset which didn’t help the situation. I shut the laptop down again and reseated every ribbon cable attached to the motherboard. I still have a black screen. The indicator led on the front of the laptop is pulsating green which IIRC means the laptop is in sleep mode which is strange because it can still output from HDMI or Thunderbolt. I then thought, maybe the lid sensor was bad. I opened the laptop again and tested the magnetic lid sensor which I found to be on the LED indicator PCB. It seems to be fine. I am unable to get into the bios settings because I have a blank screen u

Out of the blue my Viper V2 Pro has just completely died.I was using it normally one day, went to sleep, woke up and it seems to have just outright died for no reason.No lights come on at all, holding the power button for 10 or more seconds does nothing, holding the left click, left click, and scroll wheel click down for 10 seconds does nothing. It does not show up in Synapse with the dongle, or with the cable directly to the mouse. I have tried blowing into the charging port of the mouse and it did nothing. I have tried using a different cable and it did nothing. I have tried multiple different USB ports on two different computers as well as using a USB wall charger to restore a charge. I have tried disassembling the mouse and removing the battery, which did nothing. As well as then plugging back in the battery, which changed nothing. I have tried some slight percussive maintenance to see if there was something loose and it has made no difference.  The o

Hello,I have a Blackshark V2 Pro device. Everything was fine at first. I don't know what caused the issue, but even though the firmware version and all applications are up to date, the equalizer settings do not take effect. I followed the instructions for a clean installation, deleted and reinstalled the drivers multiple times, but nothing worked. However, I noticed that when I installed the THX Spatial Audio software and started the 15-day trial version, and then selected THX as the default device in the settings, the equalizer settings in this software take effect. However, I don't want to use THX as the device and the 15-day software trial because the sound quality there is not very good.

pls help me and fix this problem , I have not receiving any OTP in my purchases, I don’t know my backup code , (if I have one or not?) anyway can you reset my celphone number I will try and use another number of mine , I want to buy blizzard stuffs , thank you for considering ,

My viper V3 pro seem like having a signal issue while paring to it’s own dongle. It’s like using polling rate 100hz at all time while using wireless. It seems like my game is constantly running at 30 FPS, even though my computer is functioning perfectly fine. This issue doesn’t occur when directly plug-in to mouse. What should i begin to fixing or reset ? 

I lost my phone and I can't access two-factor authentication.

So my husband and I decided to order 2 keyboards (2 blackwidows v4 x green switches US layout) and 2 mice (1 razer naga v2 pro and 1 razer basilisk v3 35k) since our current razer keyboards and mice are pretty old (10 years +) we just wanted new ones, all went good, we have the funds required, put in our paypal address, I check my email few mintes later and it says: “ Sorry we were not able to successfully process the payment for your order. It has been cancelled for now. Please contact our Customer Support team with your Order Number (*Removed the order number for security purposes) to resolve this issue. We apologize for this inconvenience. ” so I followed the link, it just kept on looping around the same issue, couldn’t find any email or phone numb

Hi,I want to buy razer barracuda x but i read that some people have problems with them on windows 11. I’ve read that some cant connect them or are having problems with the surround sound. Is it already fixed or is it still a thing? should I search for another headset or can just buy it with no worries? 

Hello all,I have a razer blade 15 base 2020 model.The “Windows is not activated” issue occurred after I did a factory reset through settings. I used the same Microsoft account that I used before the reset to setup windows, but now it is saying that “Windows is not activated”; I get the windows activation Error code: 0x803F7001 and using the troubleshoot feature tells me to go the Microsoft store to purchase a genuine copy of windows.I also tried doing a clean install of windows 10 home from a usb stick, but the problem still occurs.And I have already downloaded all the latest updates in settings.I had no windows activation issues before I reset my laptop, it was only until after I did a factory reset that this issue popped up.I have already tried running “cmd” as administrator and typing in “wmic path SoftwareLicensingService get OA3xOriginalProductKey” to find my product key, but after entering it it only prints out “OA3xOriginalProductKey”

I’ve been using this controller for some hours as it’s arrived today. I’ve got it updated to the latest firmware via the Xbox app.However, I've got an issue where after mapping the additional buttons M1..Mx. When playing for sometime, they reset to the default ones. Especially, M2 M3 and M4 they reset by themselves. In order to try and fix it, I need to remap the buttons even though they are showing fine in the app. So, I enter to the only created profile I’ve got in the app and re-assign the mappings to the same ones I’ve had configured, not even changing anything and it works fine after clicking on OK.  Then after sometime when playing the game, the issue starts again, so the mappings are not persisting. Which is of course, very frustrating and the controller isn’t doing what’s supposed to do. Tried to contact the chat support, but it’s not working either… it says ‘something went wrong, try again’ I did it 3 times to reach the same level, so not

All started with the last windows update, my BlackShark v2 x audio started to fail/lag in some applications, using or not using Dolby atmos. Then I decided to install 7.1 Surrounding sound software and it worked perfectly, until I restarted my PC. I have checked all possible foruns and links about how to fix it, I am not using any Spatial sound in any sound output, and both my 7.1 speaker output and headphone are set to the same frequency. I also tried to reinstall the software, which worked again until I restarted my pc. 

I’ve been using Razer products for 20+ years, and it amazes me how well these products work. My first setup I bought was a Tarantula keyboard (you’ll have to search the archives for this one), and a Lycheas (sp) mouse. I’ve upgraded my mouse (Naga Trinity), but the keyboard works as great now as it did when I first bought it. It may not have the RGB lights and streamlined look, but the versatility and reaction of the keyboard is still unmatched with anything I’ve come across. Some might look at this and think ‘why would you not upgrade to “X” ’. It’s true, there are some great choices, but having the versatility of the mouse configurations as well as being able to code the keyboard keys to any game/program I’m using is hard to step away from. One day when I find the right match I’ll upgrade, but until then, I’ll still rock my ‘vintage’ setup. Keep up the fantastic work!

So can you helpe and message me through my number +966 532186513To see what happens I bought for 200 dollars and told them to refund because I didn't use it and they told me to message you Pls help me this very important because I Need this money This is my number +966532186513Pls contact me there 

human verification issue not receiving otp on number

I am experiencing a serious issue with my Razer Blade 15 (Model RZ09-2401X). During normal usage, the internal screen suddenly went black and has not turned back on since. The laptop only works when connected to an external monitor.I have already attempted a system recovery using the F9 key, but the issue persists. Additionally, I am unable to access the BIOS using the internal screen — it remains completely black throughout the boot process.Could you please advise on possible solutions, or let me know how to proceed with a repair or support request?

Razer Kiyo model RZ19-0232Hello,It keeps on crashing when starting up on any software.Tried removing Synapse app. Tried on different computersSame problem each time, it’s like the camera tries to start, flashes once or twice, then crashes.Thanks for your help,Regards

Hello insiders,i have a big problem,i changed my Razer basilisisk v3 wired mouse after 2 years cause my middle button was marking all the time,it was imposible to play with it,it’s like pushed all the time,since i was out of warranty i opened the mouse changed the switch but after 2 days same problem,Now i bought the Razer basilisisk v3 pro and guess what it started doing the same, i don’t  use this button for nothing ingame,but i asigned a  key for it just in case for testing ,and it does exactly the same as the v3,so it’s not a hardware issue .i uninstalled synapse and all RAZER related software,did a clean install,problem is it does not happen always, but it’s frustrating especially mid game when trying to hit  shots….HELP PLEASE

Hello I’m having some difficulties with my headset.It seem to only want to connect to my PC via the provided USB cable. I have updated all my drives and the Razer Synapse 4 software. I have also installed the additional firmware updater for my headset and it stated: “No Update Required”. The Dongle version: 1.6.11.0 and the Headset version: 1.6.11. The headset does connect to the Dongle but Windows doesn’t seem to see the output when it is connected via Dongle but the microphone does work, some how. Output does works via Bluetooth but that is not optimal for my gaming experience doe to the latency. I have reset my PC multiply times to try and fix this issue but no luck.Any help is much appreciated!Thank you! 

Hi,I have a wired Viper that was part of an All-Star bundle a friend got and didn’t need, that I’ve been using for a few years now. The grip panels on the sides are starting to wear out/there’s one spot that’s completely smooth, and I was wondering if anyone knows where I can go to purchase replacements for it.Tried the support page and all it says is that I’d have to buy a support plan.

It always like this and I can’t fix it

I want to launch the 7.1 surround sound software. So I created an account. Then it asks for an activation code. It appears that to get that I must register my product. So I have to enter my product number on the registration page. I threw away the box 3 years ago. On the Razer website it says the product number is somewhere on the product, but this headset is not listed where it tells you where to find the number on the product. I am hesitant to start taking apart my headset, don’t want to damage it.Does anyone with Kraken TE headset have a solution for me?

Can i top up with razer gold without TIN?