Razer Support

After the Razer Synapse update, the razer black shark v2 headphones stopped working via the audio card when connected to a PC, only aux. Technically, the headphones are fully functional, connected to the phone, everything is working fine, and everything is fine with the microphone. When connecting to a PC via an audio card, it only works when the microphone is self-listening.The computer has already rebooted several times after the update, what could be the problem?

Hi everyone,Could someone clarify whether the Zotac GeForce RTX 5070 Ti SFF is compatible with the Razer Core X Chroma eGPU enclosure?I'm receiving the message: "Thunderbolt device functionality might be limited", and I'm unsure if it's related to compatibility or another issue.Thanks in advance for your help!Best,JP

I am using this mouse for about 2 weeks, and thumb grid rgb isn’t working. Buttons on thumb grid panel is working but rgb doesn’t want to light up.1. Installed razer synapse 4 2. updated everything​​​​​​​​​​​​​​3. tried with disabling dynamic lighting ​​​​​​​​​​​​4.no other programs for rgb installed ​​​​​​​5.rgb  doesn’t working after using it for few days.6.i cleaned mouse. 

Hello Razer support, i was using Razer Iskur X (ver 1) for about 2+ years and everything was great but recently my tilt mechanism of the chair seems to be broken, i have exact same issue as in the following topic https://insider.razer.com/razer-support-45/issue-with-tilt-mechanism-on-razer-iskur-chair-72040, i was trying to fix it by myself, but just scared of doing smth with mechanism itself, so maybe you can help me to order a new mechanism or maybe advice smth else, thank you very much in advance

Hi, I need a dongle and mic for my blackshark v2 pro s/n: (removed)

I have logged in to my account but am unable to use the authenticator. I don’t recall setting up 2FA but if I did it was a long time ago. I don’t have Razer on the authenticator and I don’t have access to any backup codes. I have looked at several similar posts and all the links in those just link back to general support pages. Can someone please assist?Thank you.

I bought the Razer Black shark v2 x online and the product was already redeemed , and there is no scratch code  in the box

Hey everyone! I bought a DeathAdder V3 and used it without any issues until one day it suddenly stopped working for no apparent reason. It wouldn’t respond at all. I took it back to the store for a return, but they found no problems with it.After getting it back, I tried everything to fix it, but nothing worked. I switched to my old G Pro wired mouse, and it worked perfectly.A few months later, I decided to buy the same DeathAdder again, assuming the issue was just with my previous mouse. However, the new one also doesn’t work. Razer’s software doesn’t recognize it, and my PC won’t detect it. I’ve tried every USB port, but nothing changes—while my G Pro works flawlessly on all of them. Found a way with updating firmware, but can’t because PC/ Synapse won’t recognize it. Does anyone know how to fix this? I’m hesitant to buy another one, fearing it’ll just be a wast

Dear support,After 2 years of very pleasant usage of the Blackshark Pro V2 wireless headset I checked for a firmware update due to the device not synching on a new laptop. After trying the firmware update to the latest version (1.00.13), the tool stalled at the pairing step and since then connectivity seems messed up in the communication between the USB transmitter and the headset itself.After trying it on different computer I was finally able to re-pair the devices together with the firmware upgrade tool, but it has just happened again that sound is lost completely and trying to re-pair headset and transmitter using the pairing tool always seems to fail.I already tried removing all traces of the razer drivers by using the driver removal tool. Reinserting the USB transmitter correctly defaults to the Windows audio drivers in the Device Manager and the Audio UI in windows shows that sound is being sent to the device but it simply does not arrive in the headphones

When i use wirless mode on my blackshark v2 hyperspeed my youtube and spotify pause after every time i click play

I unpacked my headset, tried to register it with razer. but when I put in the serial number and all the other stuff, it said that the product had already been activated, but I don't have the product code, what are you going to do about it?

Heyo, I dont know how to change my email/ add my phone to my account because the email I made this account with I no longer have access to, is there any way I could add my phone onto the account without email confirmation or is there some way to migrate my account to a new account with updated information? Anything helps, thank you!

So about a day ago my huntsman randomly well I was playing valorant and randomly my keyboard stopping inputting anything all the keys and all the leds turned green  and when I open synapse the color changes but it still won’t input I’ve tried everything deleting the driver I tried putting it in demo mode

HelloI recently bought the blackshark v2  headphones and I noticed that the left and right side are inverted which means i the sounds I'm supposed to hear on my right comes from my left and the same goes for other side and front and rear sides are inverted too I really hope you can help me.I am aware of a thread with similar issues and that you already sent some usefull links, but those links are outdated and no longer work (do to being related to an older synapse software version)

Hello everyone, I recently bought a Razer Mouse Dock Pro, paired it with a BASILISK V3 PRO 35K mouse, and a low battery notification appears every half hour. I tried to reinstall the drivers, the program, reconnected, nothing helped. The charge panel shows the charge is working properly

My left earpod is not charging. I have followed all the trouble shooting advice and attempted resetting with no luck. The left earpod will not charge.

Hi. Today, during normal operation (after three hours of being turned on), the RZ09-0483UEJ4 lost connection with the power supply. After a few minutes, the power supply started charging the battery again, and after a few more minutes, acrid smoke began to rise from the power supply. I immediately disconnected the power supply first from the laptop, and then unplugged it from the mains. The smoke stopped coming out of the power supply. The laptop works properly. The power supply model is RC-30-04840200. I tried reporting this issue via mysupport.razer.com but unfortunately pressing the CHAT button takes me to the top of the page and the window does not open. I have tried three different browsers (Firefox, Chrome, Edge).

Razer gold wallet disabled. How can i resolve that

Hi Guys,So here is the situation. I use my Basilisk V3 Pro on my PC and on my laptop, both of them have Razer Synapse 3 installed. I created 3 different profiles, with modified keys, macros and such. However anytime if I use my other device Razer Synapse just keeps warning me that the cloud informations are different from my local one. There would be no issue with this at all. I just keep in mind that for example my most recent settings are done on PC, so cloud data is the PC one, so if I’m using my laptop and the window pops up I just chose the Cloud option and download the newest settings.However when I do this, sometimes Synapse don’t even downloads these profiles, in fact creating a totally random profile, named “Quickprofile” or something like that, which is gettint extremely annoying at this point. So the question is how can I resolve this? How can I use these profiles on both machines without the need to sync everytime? Why can’t Synapse just sync the clo

GOOD AFTERNOON, I WOULD LIKE HELP WITH A PROBLEM I HAVE WITH MY CROMA X.IT WAS WORKING PERFECTLY BUT IT STOPPED WORKING AND NOW IT ONLY RECOGNIZES THE CROMA BUT THE GPU DOES NOT APPEAR IN THE DEVICE MANAGER.IT IS CONNECTED TO THUNDERBOLT 3 AND I HAVE ALREADY CHANGED THE CABLE FOR A NEW ONE BUT THE PROBLEM PERSISTS. I TRIED IT ON ANOTHER LAPTOP AND IT DOES THE SAME THING.I ALSO CHANGED THE GPU FOR ANOTHER ONE AND IT STILL DOES THE SAME.

Hello, I am experiencing connection issues with my Razer DeathAdder V3 Pro mouse. In wireless mode, the mouse frequently disconnects and reconnects after 1-2-3 seconds. I have tried updating the firmware, but the issue persists. Can you please provide support for this? Merhaba, Razer DeathAdder V3 Pro faremle bağlantı sorunları yaşıyorum. Kablosuz modda fare sık sık 1-2-3 saniye sonra bağlantı kesiliyor ve yeniden bağlanıyor. Aygıt yazılımını güncellemeyi denedim ama sorun devam ediyor. Lütfen bu konuda destek sağlayabilir misiniz? 

I have an issue with my Razer Kraken V4. The volume scroll wheel is way too sensitive.It increases the volume by 4 per increment and the scroll wheel often (but not always) does two increments between positions. So just going from one position to the next changes the volume by 8.This makes and kind of fine tuning impossible, making the scroll wheel largely unusable. Anyone knows what causes this and how to fix it?

Please Always  be faster to proceed with my ordering if it. Was taking to much longer and after then it would. Be visible please help me to work on it in order for my ordering card code to be visible to me on my Gmail.  

Yeni aldığım kulaklığın 7.1 surrond özelliğini aktif etmek istediğimde daha önce bu seri numarasıyla kayıt yapıldığı uyarısını aldım yardımcı olur musunuz  ?