Razer Support

Hello everyone, Recently, the mouse has developed a defect with the scroll wheel. Specifically: There is a noticeable mechanical, metallic noise when scrolling slowly downwards.The noise is not present when scrolling quickly or when scrolling upwards (neither slowly nor quickly).The problem is not on the entire wheel, but let's say on 3/4 of it.  Has anyone else had the same problem? How did you solve it? I contacted the seller and they told me that this sound is normal. It seems absurd to me that a mouse that cost €160 in March 2025 has this defect.I am very disappointed. I don't think I will ever buy Razer products again if the quality is this poor.While I wait to decide on a new mouse, is there anything I can try to reduce this annoying sound? Thanks you. Best regards.

Just wanted to shout out for Razer.ScarletRouge and their awesome support with.my issue.  Offered advice and raised a support request with the relevant team for me!

Hello!In 2021 i bought Razer Iskur chair, which is by now out of the warranty, so I cannto raise a support ticket for this.  tlThe chair is tilting everywhere constantly - i cannot stabilise it. I think the wielding in the base of the chair has brok. ai  dont know if there is any other issue, or if i am mistaken.What can i do to repair this? is there any replacement part i can buy, and if so where?

I just recently got a pair of  wired Razer Kraken  headphones at the recommendation of a friend and I am not sure how I’m liking them. They are comfortable enough, the sound is fantastic but it’s so good that my game feeds back through the set and echoes for those I’m playing with. They can hear themselves, they can hear me, they can hear my keyboard and mouse, they can hear my discord pings, and they can hear my breathing no matter where/how I position the mic. How do I fix this?! 

I tried repairing the program and also tried installing an older version, but nothing helped.

its ok on phone but if i connect it to pc its very muffled and silent bass is non existent i am using the splitter cable it came along with it 

Hi I having a lot of problems with my Kaira pro, is making a lot of noise, like static, its impossible to use, how can i claim my warranty? i tried the chat but the IA cant answer me.Best regards

Hello, I bought the Razer Barracuda X last year. I started using it as soon as I connected the Type-C dongle to my desktop computer with a converter adapter, and there were no problems. However, for the past month, I haven't been able to connect using the Type-C dongle. I can connect via Bluetooth, but when I'm chatting with someone, the sound quality of background sounds drops significantly. I want to connect with the Type-C dongle again, but it's not connecting. Please help.

It dosent charge anymore, tried using different charger but still up to 1 percent only

For the past few days, nothing appears when I open the settings screen. My profiles have also disappeared. I've tried updating the firmware and reinstalling Synapse 4, but nothing has changed. Synapse detects it, sound is outputting, and the microphone is functioning. However, clicking the headset does not display anything in the settings screen.Has anyone else experienced the same issue?

So My Up Keyboard Button works fine, but when I open my Synapse 4, it stops working. When I close my Synapse, it works again, I need help.

Hiya, hope whoever reads this is having a great day. C: So I bought these new headphones around January 1st and have been experiencing this main issue for quite a few months, it has gotten to the point where I couldnt stand it anymore and actually bothered to try and get it resolved. I have done a clean reinstall of the Razer Synapse program a few times already to no avail, and other headphones we have in the house does not experience this issue;Issue/Bug: The Razer Blackshark V2 Pro (2020) I bought experiences a HEAVY increase in volume anytime I swap inbetween tabs while audio is already playing. And it gets so loud to the point where I am experiencing hearing issues a short while after. (An example is having Media Player playing some Music then clicking into a game or opening up my browser and my audio feels like it goes from 70% all the way to above 100%). This heavy volume increase only happens for 5 seconds then it fades back to normal volume. I am also a streamer and this audio

So today I plugged my Barracuda X (2022) into my pc using the provided cable After a pc crash I unplugged them and turned them on to connect to my phone using Bluetooth The usual blue light was green and I couldn't hear any audio even after turning up the sound and using the volume wheel When plugging back into my pc using the 3.5mm cable it was working fine No resets have helped the green light is still there and I can't hear anything in bluetooth The light usually turns green at the start goes blue flashes and goes green again

I updated the Signature edition dongle firmware along with the mouse. The mouse updated successfully but the dongle kept on failing to update. Now the dongle cannot be detected. My windows is up to date. I re-installed synapse and remove and reinstall razer drivers. Still the same issue.

I want to change a phone number that I no longer use and cannot change.

I my razer viper ultimate is nog charging beyond 4%. I have cleaned everthing around the dock and the mouse and still nog charging beyond 4%. But i can use the mouse multiple hours/days on this. Anything that can fix this so the red flikkering light goes away?Kay

My Naga Pro scroll wheel has a mind of its own. it use to jump or not spin, but now its just scrolls all the way up or down after some usage. i have tested this on a windows machine and a mac, bluetooth and 2.4, compressed air, and hard scrolling. Am i SOL’d or is there a solution (manual fix) that is out there that i have not found yet? at this point i’m pretty sure its a hardware issue. 

Hey guys, so my problem is that i bought a license for THX spatial audio in january this year and just yesterday everything was fine but when i booted up my pc today it told me to activate  a license again as if I never bought it. It wont even let me log into my account on the app so now I have no clue how to get it back. Anyone help?

My old phone number was already lost due to my phone being stolen but i still have access to my email. How can i have it updated? Please help me 😭 Badly need this to be updated. 

I’m trying to Install Linux on my new laptop (specifically Fedora)  The Os should work with Secure boot but Every time I try I get a red box saying to check boot policy in bios.If I disbale Secure boot it works but then when I try and use Windows I get errors regarding pin not working due to secure boot being disabled 

Hello, I recently purchased a new black shark v2 x and when I tried to register it to activate 7.1 surround sound, I received a message saying that the product has already been registered. I bought this item brand new and would appreciate your help in checking this issue and advising me on the next steps. Thank you for your support.

Hello Razer Team,Good day! I got the Blackshark V2 X Headset as a gift from my friend recently. I wanted to enable the 7.1 surround sound for which I needed the activation code. The problem is when I went to register the product via my Razer ID, I got the prompt saying “The product is already registered. Contact the Razer support.”My friend didn’t claim the activation code I confirmed. Please help.

I purchased a secondhand Razer Lancehead mouse. The dongle was not included with the transaction. Can I purchase a dongle, pair it and use this mouse?

Hello.I’m trying to register my Razer Kunai Chroma Triple Pack on the Razer website, and it asks for the serial number, part number, and purchase date.I chave the part number and purchase date, but I can’t find the serial number anywhere (box or fans).👉 Do these fans have a serial number? If not, what should I enter in the S/N field?Thanks!

I just purchased a Turret for Xbox new in box only to discover that there is no dongle in the box. Since these are hard to come by, I don’t want to just get rid of it. I did a bunch of research and saw that you can pair a new dongle and the part number is RC30-028201. You still provide the dongle pairing utility for turret for xbox, which I downloaded, so I’m hoping you still have dongles somehow.