Razer Support

Hi,  My son got his razer headset a while back and been taking care of it and loving it but both sides have snapped at the twist parts.. he is devistated that they broke since he have been carefull with them. is there any way to fix them for him? =( 

Hi, just wondering how to go about confirming a store before making an online purchase. The warranty faq page says click on the contact link to confirm, but there’s absolutely no way to just raise a ticket without having already purchased the item. Anyway, my question is im in Australia, but there is a large nz online store https://www.pbtech.com/au selling razer products to Australia. Just wondering if from Australia i get the product shipped internationally, will it still have a valid warranty, and how would the warranty work, would i have to post any problems back to NZ or can i use the local infrastructure? Thanks for any advice.

its not sending it

mon doogle ne marche plus

Hi! I purchased my Razer Blade Pro 17 back in 2020, but that time I did not receive any receipt from Razer directly. What’s the best way to retrieve it for now? I need it urgently! Thank you so much for your help in advance! Tengbo 

Hello! I recently purchased the Razer Blackshark V2 X but I have an issue with the product as it is already registered but not registered with my Razer ID. How can I resolve this issue? Please help me.

I bought a blacksharck v2 x headset, and when I went to activate it, it was already activated 

Dear Razer Support Team,I recently purchased a Razer BlackShark V2 X headset, which includes the 7.1 Surround Sound feature. I successfully registered my product using the serial number and received the activation code via email, which I then activated through Razer Synapse on my current Windows PC.My question is regarding the transferability of this unique 7.1 Surround Sound activation code/license. If I format my current PC, install a new version of Windows, or switch to a different computer, will I be able to reactivate and use the 7.1 Surround Sound feature on the new system?Could you please clarify the process for transferring or reactivating this license under such circumstances? Is the license tied to my Razer ID, or is it linked to a specific hardware configuration?Thank you for your time and assistance.

My boss gave me a Razer Kiyo to record some training videos. I plugged it into two different machines - laptop and 5090 server - on both it shows up - and when started, the ringlight comes on - the camera makes a clicking sound for a second, then the camera disappears from settings, but the light stays on. Approx 15 seconds later - the light goes off and the camera device reappears in settings again.  It was brought to me by hand - not posted or anything.  And I have just tried updating the firmware to 2.32 as suggested elsewhere on this forum - but it made no difference. Is it a write off - of is there something I can do to fix it?

got s/n and everything how do i redeem?

Hi! I have had my Ultimate Nari headset now for some time and the dongle suddenly stopped working completley. I have tried LITERALLY everything here that has been said about the dongle (Recovery + Paring tool, both not recognizing the dongle in the first place) and even tried it on another pc with synapse on it, nothing. The dongle also doesn´t show up in the Taskmanager so I think it is the common problem many people have with this dongle. Is there anything anyone could help me with? I would really appriciate it as i can’t really play anything with sound right now.

Hello, I purchased an Iskur 4 years ago and the base plate has now cracked. causing the chair to wobble. Where can I get a replacement part?

I’m currently in Ontario, Canada. The battery (model number: RC30-0370) in my Razer Blade 14 (2021) is swollen. I checked the support website, but it asks me to send the laptop back to the factory, which I’d prefer not to do. Is there any way I can order the replacement battery to be shipped directly to me? I’m comfortable replacing it myself. Thank you!

My Razer Orochi V2 doesn’t want to reset its side buttons when i reset it on my computer. when i put it into bluetooth and pair it to my ipad it thinks my side button is still binded to the old preset that i deleted. can someone help me please.

Blackshark v2 x already registered. Can't get the activation code. i try to register but it says its already online, why? i recently bought it.

Hi  Just want to know where I can get hold of official Razer Mamba Battery

Hello Razer Team,I hope you're doing well.I recently purchased a brand-new Razer BlackShark V2 X headset and was looking forward to experiencing the 7.1 Surround Sound feature. Unfortunately, when I tried to register the product on the Razer website, I received this message:"This product is already registered. If you did not register it, please contact Razer Support."The headset was purchased sealed and brand new, with all original packaging, accessories, and an untouched activation label on the back of the box. I also verified that the serial number engraved under the ear cushion perfectly matches the serial number on the box, which confirms the product is genuine and unused.I am fully ready to provide proof of purchase, product photos, serial number, and any other required information to assist with resolving this issue. Thank you very much for your support and cooperation.

 > Hello, I recently purchased a Razer headset, and when I tried to activate the 7.1 Surround Sound software, I received an error saying the activation code has already been registered to another Razer ID account. I believe the product was previously used and returned, and I unknowingly received it with an already used code. The code does not work with my own Razer ID, and I cannot access the software. Could you please help me get a new activation code? I can provide proof of purchase, product serial number, and photos if needed.Thank you very much.. 

I both a Razer gold of $200 on the 3rd night around 20:58 and I mistakenly scratch out the card number.. please I really need the contact support to help me retrieve the number.

i couldn't find where to go to talk to one of the support about my mice. i have the original receipt and wouldlike to talk about warranty for this item.

Scroll wheel is mostly unresponsive, rarely it will move a page by a small margin.Tried cleaning scroll wheel with compressed air, updating Synapse software and firmware, issue persists on other machines.Only a couple of years old, last DeathAdder (3G) lasted over 10 years.

Hi, I mistakenly scratched off few digits on my gift card from the middle while scratching it. I need help on how to get the missing codes, it’s $100 ...

Using a program called Focus LoggerI have determined that Razer synapse 3 is causing Full screen Games to be pulled out of focus, while in a gaming session, and minimize instantly to desktop, without warning. It can happen after 5 minutes of gaming, or 10 minutes. Focus Logger tells me its the folder location: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host and points to Razer Synapse 3.exe. Is there anyway to stop synapse from doing this, would a full uninstall/reinstall  help here? Is there an issue with windows 11 and synapse?  

I have just bought new headphones and they arrived today from amazon, i have donwload the razer surround sound 7.1 application…. and whenever i go to click the LAUNCH button. the following error pops up 

recently my mouse scroll wheel is experiencing issues like when i scroll down it doesn't scroll down it goes up down then down again up like that vice versa when i even scroll up this is really horrible in games to switch guns by scrolling need help somebody with knowledge i tried uninstalling razer software updated firmware, windows and tried blowing air and still this hurts