Razer Support

With support and the withdrawal of Synapse Version 2 when with the current version of Synapse 3 have support for older products such as the Naga Epic Chroma Mouse ? Or are we just being cut loose from support for our older products ?

Wanted to know if someone here has had my weird problem with the laptops keyboard:Lately it started to stop registering some reystrokes. Only on the onboard laptop keyboard. Keys like space, b, v, g, t, and 6. Some would think its a hardware issue. But if you boot into BIOS the keys register perfectly (in the user password form)I have tried everything: reinstall synapse, wipe the OS and reinstall windows (everything fine in win10 and win11 without the latest updates)So this narrows it down to a issue with some of the latest win11 updates.We need support here. Regards

Recently, my Iskur chair leaned heavily towards one of the legs at the base. After looking, I noticed that the cast on one of the legs was bent upwards, causing it to be shorter than the rest. I took off all the casters and found that the hole of the one caster was bent and looks like one of the welds around the hold broke. Is there a way to get a replacement piece that have the five legs/star that the five casters go into?

So recently I made the mistake of trying to plug in the charger in my Blackshark the wrong way and effectively pushed in the entire socket. In an attempt to try and fix this, I removed the cushioning. To my surprise there are no screws at all. I’ve seen multiple videos of people doing maintenance on similar blacksharks to mine and they all have 4 phillips no.1 screws to access the guts of it. Some additional information that might prove useful:The place where the screws are supposed to be have been replaced with what looks like plasticI am uncertain of the year my model was released, but it is all black and has micro-usb chargingThe unique code strip at the top has been worn down and is unreadable

I miss two numbers on my razer gold card 

Hello, I recently bought a Blackshark v2 x headset. I activated it, but I can't hear any sound, and I just hear the sound of what's happening outside, like in my room and other places in my house. When I go on YouTube or something else, I can't hear the song from the video or anything else on my computer. Help me please.

i mistakenly scratched of my razer gold gift card code off  

I have a Razer Basilisk Ultimate that I unfortunately lost the dongle for. I do however have a HyperSpeed dongle (the kind that just says “2.4 HyperSpeed” on it). I tried pairing them through Synapse, but it won’t see the mouse if I have it turned on, and I tried using the razer Mouse Pairing Utility, which sees my mouse when it is plugged in with a cable but won’t recognize the HyperSpeed dongle when I plug it in (it just stays at the screen asking me to plug the wireless dongle in).Can they not be paired together? Do I have any options here?

I noticed that the  /? key stopped working on my razer huntsman mini switch red, I tried everything to make it work but nothing seems to solve the issue, there are no macros on the razer software, I changed the windows language, I downloaded synapse 3 to see if the issue happened only with synapse 4, I did a hard reset and it is not a windows problem cause the issue happens in other computers and nothing changed. Does anyone know a solution?

Hi All, I purchased a Razer Basilisk V3 Pro and I love the mouse except for the fact that the right click all of a sudden stopped working. I tried resetting the mouse, using it on a new computer, uninstalling synapse and resetting settings in device manager. I also rebound the right click to a different button (DPI Clutch) and it worked without issue. I think it might be a hardware issue with the click.  Please let me know if there’s anything else I can do.

Hi I have had 3 pairs of the Krakens they are my favorite pair of headphones and I have managed to brake them all I know I no longer have the warranty but I was trying to se can I get them repaired 

Some months ago I left my Wolverine Tournament Edition and the RT button broke, I don't know what to do, where can I fix it or someone, actually the controller is very difficult, every time when has a vibration the controller turns off and have a lot of double,triple clicks with some buttons.(Model NO. :RZ06-0199) 

I’ve has this mouse for about 3-4 years, has been rock solid until about 2-3 weeks ago.  I’m not sure what changed, but the scroll wheel is ultra sensitive.   It feels like if I even breath on it, it scrolls.  I’m also pretty sure I used to be able to push on the scroll wheel to change modes.  Between like a more free wheeling scroll and a clicky scroll.  It almost feels like it stuck in “free wheeling” mode.     I have cleaned out the mouse with compressed air.  Updated firmware to 1.8.0.0, reinstalled Synapse and the drivers but it doesn’t make a difference. Has anyone else seen this and have any suggestions? Thanks.

I purchased a USB 4 dock. I want to transfer data from my iPad or cellphone onto my computer. How to do I do that? I tried using Elgato software which worked for a while. Maybe it was when I uploaded Windows 11 I do not know. I’d like to upload the software to make this happen.                                                                                    

I’m using windows 10 64 bit, I’m trying to enable the Razer blackshark V2 X. To do that I need to enable surround 7.1 but I don’t have it. I went to device manager and tried to add legacy hardware but Razer is not on the manufacturer list.Is there a way to add it into the list? or an alternative way to add a legacy hardware device?

I bought all this cards is invalid 

Hi! I have had my Ultimate Nari headset now for some time and the dongle suddenly stopped working completley. It connected the last time it worked and then instantly disconnected and never connected since. I have tried LITERALLY everything here that has been said about the dongle and even tried it on another pc with synapse on it, nothing. Is there anything anyone could help me with? I would really appriciate it as i can’t really play anything with sound right now.

I have a Huntsman Elite keyboard, and the wrist wrest that comes with it is starting to wear and come apart.  I tried ordering a “full size keyboard” wrist rest from Razer, but it doesn’t snap on and have the LEDs like the one that comes with the keyboard.  Also, the height isn’t ideal.   Is it possible to buy a replacement without having to buy a completely new keyboard?  I don’t see it in Razer’s store. 

Buenos días, el código SMS de verificación para compra de diamantes en Freefire NO ESTÁ LLEGANDO 

I’m unable to contact Razer support through the site: https://mysupport.razer.com/app/warranty-support. When I click on any support categories nothing happens. I’ve tried this on 3 browsers on the PC and two on Android with the same results.Issue:I’m having connection issues with the Razer Hyperspeed dongle to Windows 11. Occasionally, my Blackshark v2 Hyperspeed headphones will disconnect from Hyperspeed and Windows will show an error that it doesn’t recognize the USB device or it malfunctioned. The headphones themselves seem to have no issues when connecting via BT or USB wired.Troubleshooting steps:The first thing I did was to replug the USB which works at first but the disconnects keep happening with increasing frequency and shorter periods until Windows doesn’t even react to plugging it in.I’ve tried multiple USB ports and cabl

Hi all,I spilled some water drops on my keyboard and the space key is not working properly now :(I’m looking into replacing the keyboard (Razer Blade 14). This is a new laptop and still under warranty. I want to know where I can take the laptop to for keyboard replacement. It’s important that the current keyboard is replaced with a genuine Razer keyboard. Thank you.

I just bought the headset and it doesn't work even though I changed the eq settings, this setting is not for the microphone but for the incoming sound

Hey everyone,I recently got a Razer Blade 18, and I’m experiencing a strange buzzing/distorted sound specifically when Windows 11 starts up and plays its boot sound. It’s quite disruptive, and I can’t figure out whether it’s a software or hardware issue.The odd thing is that one time it booted up with clear sound, but after a few restarts, the buzzing came back.Has anyone else experienced this?Could this be a driver conflict, or is it a hardware issue (faulty speakers or motherboard)? Any suggestions for additional troubleshooting?I’ve also recorded a video of the issue, which I can share if needed. Any help would be greatly appreciated!https://youtu.be/XlyHIxQrDWs

I broke my Deathadder v2 pro usb dongle , and now i need a new one, but idk which one on razer to buy