Razer Support

I  got a Blackwidow v4 i november and today i noticed my # key  does not light up. It  lights up when i unplug and plug it back in for like 5 secs and I didn’t have this issue on my old Razer keyboard. I have tried reinstalling, different studio settings, resetting the keyboard, different usbs, but I cannot find a fix.  

Hello Razer Support, I am unable to access my Razer Gold account due to an issue with the two-factor authentication (2FA). I have lost access to the authenticator app and I do not have access to the backup codes either. I am the original owner of the account and I can verify my identity through any means necessary. Please help me disable or reset the 2FA so I can access my account again. Thank you for your help! Account email: [ddefhyvffv1@gmail.com]

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When will Helldivers 2 be in stock? I can't get this game at all. But the game is available for purchase on the Razer website. I've been opening a topic for a week and I'm connected to live support. No one can answer, is it that hard?

I’m experiencing an issue with Razer Synapse 4 and my Naga Left-Handed Edition mouse. When I attempt to access the “Macro” section within Synapse, the screen appears blank and I’m unable to create or edit any macros.Steps Taken So Far: Uninstalled and reinstalled Razer Synapse 4 Used the “Repair” option in the installer Rebooted after each attempt Verified the mouse is recognized and working in other sections of Synapse Unfortunately, none of these actions have resolved the issue. Everything else appears to function correctly except the Macro screen.Could you please advise on next steps or if there’s a known fix for this issue?System Info: Razer Synapse version: 4.0.86.2505070637 Windows version: Windows 11 Pro 26120.4151 Mouse model: Razer Naga Left-Handed Edition  RZ01-0341 T

Hey!i’ve bought the headset from amazon and its new with the original packaging but when i enter the serial number it says:“This product is already registered. If you did not register it, please contact Razer Support.” and of course its wasn’t registered by me as its a brand new and i’ve just got it!can anyone please offer some help? 

Greetings, i have since nearly 4 weeks the problem, that my microphon mutes if i join TS. I used TS5 & TS6. The Problem is still persist, also after reinstall TS & Razer software. (Razer Synapse 4.0.86.2505070637) The microphon is deactivated at the Razer Software & after turning it on again all works fine. (after this i can close TS and opene it again without muted Mic) Any Clues?  

My account is also temporarily blocked

hello, I bought this headset and It is my first time trying to Register new product to get activation code for 7.1 surround sound but it says This product is already registered. What do I do now? 

Здравствуйте, не могу зарегистрировать наушники Блакшарк В2 икс, пишет продукт уже зарегистрирован!

I’ve just bought officially this keyboard and the battery has been 0% out of the box. The problem with it as unfortunately it doesn’t charge properly if at all and I could not use it as wireless once I unplug the cable. Official cable shows 0.5 A and 5V charging input but in synapse my keyboard is just discharging and stays at 1% no matter what even though it is currently in “off” switch state and without any RGB enabled. Of course I have tried to upgrade firmware (2.0.3.01) but it’s still the same problem and seems like the battery or controller is completely broken. Any meaningful advice from support would be kindly appriciated as I honestly don’t want to issue the refund right away. This is my first Razer product and I’m not content about it right from the start.

I have a Lachesis mouse and it’s been working perfect with the software until window 11.Now I got the mouse to work but no software.Model RZ01-0017, 3G Laser Gaming Mouse.Is there any fix for that?

i just got the huntman v2 everything else works but the media keys, the scroll wheel, will scroll websites instead of changing volume even tho its set in synapse to change volume up and down does not mute and the play/pause next track last track dont do anything 

Whene i bay a gift card with raser gold credit it said : this transaction has bern canceled ´ no charges has been made 

I bought the wrong card. How can I buy Razer Gold Pin using the funds in my Razer Gold wallet?

Hey, I just got this headset last night. Every time I load up a game the audio is very robotic/distorted. Every other activity I do, movies or youtube, is fine. I plugged in my old headset and that’s fine too. (Got this PC yesterday, too). I’ve been scouring the internet for a solution and have not been successful, despite others having similar issues. Honestly seems like this headset is complete garbage.

I have a damaged Razer Gold USA gift card worth $100. Can you help me? 

Hello Razer, Recently I brought viper v3 pro but have some trouble with the mice itself. Left click button sometimes won’t work as expected. I tried to claim a warranty on Razer but I realised I lost my receipt of the mice. Can I still have warranty? Any help would be really appreciated. Thanks!

Over scratched razer gold gift card with receipt 

Recently got my V3 Pro. I’m having sensor problems as of late. On some parts of my pad it stops tracking, on some parts it skips, on some parts it tracks normally. The weird thing is, my pad is brand new. Tried it on a steelseries qck+, a superglide glass pad, a logitech g440. The tracking either skips or stops on some parts of all those pads and tracks normally on some parts. I have tries reinstalling drivers, updated my firmware to 1.13, used all variations of the LOD settings, 1000 to 8000hz polling.I think the unit i got at the store might have been from the defective white series batch. I should’ve bought the black one T_T

Fresh out the box and I just cannot seem to to get the scroll wheel to work. I've reset everything via Synaps, changed USB ports, everything has been updated. It just does not work. Anyone with the same issue that could help me out? 

Subject: Assistance Required for Account Lock and Phone Number Addition IssueDear Razer Support Team,I hope you are doing well. I am writing to ask for help with an issue I am having with my Razer account. My account has been temporarily locked, and I cannot add my phone number (removed) for 2-step authentication.When I attempted to add my phone number, I encountered a CAPTCHA verification step. After completing it, I received a message stating, "Your account has been locked temporarily. Please contact support for further assistance." I am unsure why this happened and would like to resolve this issue as soon as possible.

I can use dynamic lighting RGB with original firmware.After firmware updated to latest v1.04, it doesn’t work.I can’t find the device on the Dynamic Lighting page. But Razer Synapse 3 still works.

I bought my BlackShark V2 last year and tried activating it, but there is no activation card or something; idk. I have no clue that it should be in the box and that I need it to activate my device. please help!!!

I recently reached out regarding my Razer Gold card, which has missing digits on the PIN code. I am writing again to kindly request that you review the details of my card and receipt, as resolving this issue is extremely important to me. I am unable to use this card due to the missing digits, and I kindly ask that you use the card’s serial number or any other verification method available to retrieve the missing PIN or reissue the card’s value. This card is essential to me, and I currently do not have the means to purchase a replacement. Please help me resolve this matter as soon as possible. I am deeply grateful for your assistance and understanding. Should you require any additional information, I am more than willing to provide it.Thank you for your time and support. I look forward to your response.