Razer Support

bought a blackshark v2x, tried to register the product to get 7.1 surrround sound activation code but encounter error, pls help to check 

Hello everyone.I’ve been a loyal Razer user since the original Razer Viper (which I think I still have somewhere). Over the years, I’ve used — and continue to use — many of your products, always with the excitement and quality I associate with the Razer brand.Recently, however, I “upgraded” from the DeathAdder V2 Pro to the DeathAdder V3 Pro, and unfortunately it has been the worst decision I’ve made regarding a Razer product. I purchased the mouse from Amazon at a good price, but it arrived missing both the dongle and the USB-C cable. Amazon refused to take responsibility, so I had to spend another £40 for replacements — but honestly, that has turned out to be the smallest issue on the list.The DeathAdder V3 Pro has been extremely disappointing. I never expected to say this about a Razer device, but I genuinely feel that even older models like the Copperhead or the Viper could outperform this mouse.Yes, it’s lightweight, but something about it feels wrong for a gaming mouse. There’s v

Hello, I recently lost my USB-C dongle and was wondering if a replacement is available? I’m not seeing any on the Razer store.  Thanks

Hi, I have lost access to my email address and now I can’t log into my Razer account. I have a load of profiles on Synapse set up for different games, so I’d really like to be able to get it back! How do I go about regaining access to my account? Thanks

Hello placed an order not to long ago and am just curious how long does it take to get the code for the skin in mail.

Hiii, i just bought a razer blackshark v2 x in a shop and i dont have the code in the box. I have the serial number but no activation. If anyone can help i would be so grateful.

Hi all,This spring I had a brand new Razer 18. In the meantime I have developed an eye-illness that forces med to have a full keyboard like the one that is implemented on the NEW Razer 18 (as seen on this link):https://www.razer.com/eu-en/gaming-laptops/razer-blade-18/RZ09-05297ER3-R3E1PROBLEM: I was not able to purchase this, it was offered with US Keyboard layout onlyQuestion: is this NEW Razer 18 produced for the US MArket only??Today November 17th, I was reading a review of the Razer 18 on this sitehttps://www.notebookcheck.net/Extremely-fast-but-comparatively-quiet-gamer-Razer-Blade-18-2025-RTX-5090-laptop-review.1057833.0.htmlHere the Razer 18 under review was shown featuring a GERMAN keyboard. How  is that possible, when on https://www.razer.com/eu-en/gaming-laptops/razer-blade-18/RZ09-05297ER3-R3E1 ONLY the US keyboard layout is avalableDo I really have to leave Razer to purchase a laptop featuring  a nordic keyboard layout??Please help!Nice day to all!Regards, Gert / alcuin02@

I check every threads and following the instructions given by the website, eventually ended up getting the  promo code via 7.1 Surround Sound app. However, there’s no option for me to upgrade 7.1 to THX Spatial Audio. HELPPPPPPPP 😭

I purchased the Razer Wolverine V3 Pro controller and still haven't received my Battlefield 6 System Override Soldier Skin code to redeem

Hi,I have a Viper V3 Pro that comes with a HyperPolling Wireless Dongle, and I also own a DeathAdder V3 Pro.I’m wondering if it’s possible to use the HyperPolling dongle from the Viper V3 Pro to connect my DeathAdder V3 Pro as well. Razer Synapse only shows the Viper V3 Pro with that dongle. I don’t see any option to pair the DeathAdder V3 Pro to this dongle. Is the HyperPolling dongle that comes in the Viper V3 Pro box locked to that mouse only, or is there a way to re-pair it to work with the DeathAdder V3 Pro too?If not, do I need to buy a separate HyperPolling Wireless Dongle specifically for the DeathAdder V3 Pro?

I brought my Razor Blade 14 laptop 2 years ago. Recently whenever I have sound playing on my laptop (music, movies etc), there is a static sound that plays on and off. I had sent my laptop back to the place where I brought it from to get repaired, they told me my speakers were faulty and charged me $300 to replace them and clean dust build up. I picked it up today and as soon as I went back to watch a movie, the static sound started up again. I am not sure what is the problem is if it’s not the speakers and don’t want to go back to the repair place for them to charge me more money and perhaps not even fix the problem. Is this a common issue in these laptops, is there something that I could do with my audio drives that would fix this issue?Any help would be greatly appreciated!!! Thank you :)TLDR: Static audio when sound playing on laptop, got laptop speakers replaced, problem is still there 

Hi,I just started using Razar Ornata v3 today…in the game im playing i usually use the keys: UP ARROW + LEFT ARROW + ALTbut as soon as i press UP ARROW + LEFT ARROW it disables the ALT key for some reason. is there a fix?

Hi how do you fix the volume too low on this headset . too quiet on stereo mode . 

Hello everyone,About a month ago, I purchased Razer’s Barracuda X Chroma headset. However, I can’t activate either 7.1 or THX audio in any way. I’ve tried uninstalling and reinstalling all related software multiple times, but they still don’t work. The applications open, but the options remain greyed out, and they don’t appear in the sound devices list either.I’ve already tried all the recommended troubleshooting methods, but none of them worked. All my drivers and Windows are up to date with the latest versions. I’m about to return the headset at this point. When I test it in 7.1 sound tests, it’s clear that it doesn’t work — it only functions in stereo mode, meaning I only get sound from the left and right channels.Please, someone help me with this. Thank you in advance.

I’ve had my Razer Kaira headset since May 2023, and it’s been working fine connected to my PS5 and my Razer laptop. However, I recently got a PC, and while the sound quality is good, my PC will not recognize it as a headset -- and consequently doesn’t register that there is a mic.I’ve tried every trouble shooting option I’ve seen even mentioned. I went into my Windows 11 settings and messed around -- but no input devices were detected. I downloaded Razer Synapse and registered my device, and nothing showed up. I went into the Realtek Audio Console to try and change it from a ‘headphone’ to a ‘headset’ there, but didn’t get the option. I went into Control Panel and Device Manager and updated drives, removed and readded the device, etc. Nothing seems to be working.Because it’s already a wired device and doesn’t have bluetooth capabilities, I don’t think an adapter is a solution. But I don’t know why it works on my laptop and not on my PC.Any advice would be much appreciated.

Hi I have bought a card of 200 $ Canadian by error the card was never used I want the money back 

Hello my friendi have issue with my blackshark v2x it works very well the mic and the speakers but when i switch to speaker's 7.1 as a default out put in windows and the select my headphone in 7.1 app there is no sound i have check the frequency of both 7.1 speakers and headset in control panel in sound advance they both are 4.800 hz 16 bit and also i check 24 bit 4.800 hz and even 4.4100 hzbut no sound at all Also in control panel it is showing that speaker 7.1 is working with the volume bar in front but there is no sound please kindly help me

Is it possible to update the firmware on my naga hyperspeed without bluetooth? Cannot get my bluetooth to work atm.

I want to buy a Saudi Google Play card but I can't find one. 

I hard reset it and now it wont type but flashes rgb lights and is still detected by synapse!!!

I lost my dongle, and I can’t find an official way to buy a new one. I’ve been using a bluetooth thing in the meantime and it sucks. Please help!

I've been using Razer DeathAdder Essential mouse for couple of months and lately when I try to use scroll wheel it started to jump up and down. Its happening in all browsers and games. If I try to scroll down the direction in the application I am using at the time will jumps  up then 1 down (and vice versa) chaotically.As per the razer support article for this issue I have done all the following to no avail -Tested in another USB socket. Checked the firmware. Windows and nvidia driver are already upto date. Used a hand blower that I use for blowing out dust from inside the PC, on the gaps between and around the wheel. I dont run Synapse or any other Razor related bloatware in the background - its a mouse.As an engineer, this to me ‘looks and feels’ like a sensor error on the mouse, I did post aanother thread for this issue but its not longer visible?! 

Can anyone say this model works or not wrt lighting i.e. has any basic lighting effect?. I  have synaps e 4 installed.

I made a reddit post about my Razer Blade’s issue, I’d like to ask an older BIOS file to downgrade my BIOS to check if that causes the issue or not. I literally checked every possible solution to find the what causes the poor performance issue, and my conclusion come to this:Guess 1: The Bios update was published with a bug, what made the VRM to work bad. In that case I think the VRM has no hardware damage, but the bios firmware is containg wrong values what makes the system work completely bad.Guess 2: The BIOS update contained wrong values what made the razer blades to work with incorrect voltage, watt and clock speed values and in a longer period it decalibrated somehow the VRM chip.Please, i beg to get me an older BIOS file.My Bios version is 2.06 now (need older than that.)My Blade is a Blade 15 (2022) RZ09-0421https://www.reddit.com/r/razer/comments/1hnjqv2/razer_blade_15_2022_power_throttling_i_need_help