Razer Support

How do I get a repair / replacement for the side clips on the headband of my Kraken V3 Pro? I’ve had them for about a year and a half and all of the sudden the one side piece cracked and started falling apart. 

I forgot the user name so I need to change it and I can't to do this 

Please and please I need your help .I scratch off 4 digits pin off my Razer card

Hi,  I have purchased the razor Blackshark V2 USB Headphones a couple weeks ago, but since the installation I am getting a certain sound drop issue when after a few seconds the sound completely goes off and then comes back on after a few seconds. → I have tried updating the drivers for headphones and my pc but all the drivers are up to date.→ I have also tried changing the USB port from USB 3.0 to USB 2.0 but still experiencing the same issue. Kindly guide me in resolving the issue as I am unable to figure out the exact issue causing this sound drop.

Hi,  I bought the razer ornata v3 from bestbuy during black friday 2023. The warranty should still be valid i think but when i type the s/n thats on the back it doesnt get detetcted and gives error ‘We were unable to locate your serial number in the system. Please check that you have entered the correct serial number.’ The key caps broke off for 2 keys ‘Tab and F7’ idk if i can purchase them from anywhere let me know if I can that would be great I live in Ontario, Canada. Also would appreciate help on the warranty error Moreover, I also had a trial of the THX spatial but i never activazted it. I tried today and it says the trial has ended. Is there any way I could request a new trial as I did not get to use it and was excited to try it out for gaming (Valorant) and music/movies? Let me know if the software is good too Thanks for the help!

Hello everyone !My razer Barracuda X just unpaired with my PC and it doesn’t appeared in my peripherals list.It works when wiring.All videos talk about pressing mute + on/off button to reinitialise it but it doesn’t work on Barracuda X…Do you have an idea pls ?

PC is a WIN 11 all uptodate on updates and the Headset is also uptodate on the firmware.Basically wish to enable surround sound in  the 7.1 Surround Sound App.The toggle  button to do this is greyed out and the [select a device] dropdown is showing an orange warning triangle saying that the 7.1 surround sound has to be set as the default playback device.Checking in the windows settings there is no option for surround 7.1.Looking through the mysupport  there is  a solution  https://mysupport.razer.com/app/answers/detail/a_id/5899/kw/7.1 found here.BUT here comes the rub, the solution  in step 8 and 9 says search for Razer  and select install legacy driver.Great except for the fact that option of Razer is no  longer there. It goes Realtek then Thrustmaster. No Razer.So effectiv

I tried everything but the mouse wont show up in the synapse 4 for mac. please help

I have three keys that are remining backlit.  I dont need/want them lit.  Im not working in the dark.  Any suggestions to turn off the lighting? Thanks

Integrated graphics still work, but the RTX 3070 not working, is not recognized in task manager, and shows “Windows has stopped this device because it has reported problems. (Code 43)” in device manager properties. I have never had this problem before and it happened immediately after updating from windows 10 to windows 11.

I have a razer blade 14 9-5900HX, RTX3070. I’ve got an error message (Code 43) on my gpu display adpater. I’ve done several thing trying to solve this issue:Update gpu driver Restore to old gpu-driver Fresh install of windowsDid not solve issue.However I tried to flash install a Vbios with no success:  ERROR: Mismatch at offset 0x00000000 - Expected value: 0x4E - Read back: 0xFFDoes anyone have any tips or knowledge about this issue?

I want to change the phone number registered in Razer ID, but I recently changed it to a different number than the phone number registered. I can't unregister my phone number, and I can't leave my account. Please help. It's written using a translator in Korean, so it can be weird. I'm sorry.

i have registered this activation code before but i my laptop was restarted due to LCD problems and it deleted all of my file. Can i have another activation code for my razer v3 x?

My controller connects to my Series X both with the dongle and the usb cable, but doesnt work. It works on my old Xbox One X and on the pc. Ive updated both dongle and controller using the pc. Controller is connected but the Xbox doesnt recognize it. 

I just bought the Razer Blackshark v2 x wired headphones. It is safe to say that I’m really satisfied with the purchase but the mic mute button on the headset is not working. 

Hi Razer, thanks a lot for  helping me in this situation : i'm desperate I bought this mouse in 2022. I had some difficulties, but I managed to use it. I started noticing the mouse disconnecting ; so I entered Synape, I clicked on Profile , and then mi Naga disconnected and stop working ….. It doesn't recognize it... The lights come on, but the mouse doesn't work. I researched on many official razer pages, I checked my device manager. I made the following recommendations from a similar article with my case:Check the USB connection: Ensure that the Razer Naga X is properly connected to your computer via the USB cable. Try using a different USB port to rule out any port-related issues. If you're using a USB hub, try connecting the mouse directly to the computer.Restart your computer: Sometimes, a simple restart can resolve connection issues. Restart your computer and see if the Razer Naga X connects properly afterward.Update Razer Synapse: Make sure you

Hey guysI've had this controller a little over a year and the left stick has an annoying drift down issue.I've messed around with the software, like the dead zone adjustment…. still does it.I've considered taking it apart to clean it up, but I decided not to…. as all the videos I’ve seen only show the back.Any ideas on how to get it fixed?? I refuse to purchase a new one… mostly because the price doesn't justify it for only a owning it for just over a year with little use!Any help would be greatly appreciated.IF I can't get it fixed without a huge price tag, I think I might end up purchasing another Microsoft Xbox pro controller.Guess we’ll see.

Dear Sir, Mme,I bought a V3 TE today, but I am having the same problem as I Installed the razer setup control app on windows but no joy, the problem still occurs.My SN is 762502C14601656Could it be a driver issue since I used a normal XBOX controller before? Kind regards, Dave

i buyed a blackshark v2 x and scanned the qr code and entered my information and it says your activation code is already used i want an another code

Please Help me to use the 7.1 surround sounds features after I have tried to register the Product number it says it was already registered but I don't know by who I just got this item today.Please send help 🙏 I want to use the 7.1 Surround sounds features in my Razer Blackshark V2X

Can I replace the Razer BlackWidow V4 X keycaps with the keycaps from my Ornata Chroma V2? I really dislike the height of the keycaps on my BlackWidow V4 X, and the Ornata Chroma V2 is my favorite keyboard. Ideally I’d get new keycaps that are the same height as the Ornata Chroma V2 and replace the ones on my V4 with it. Is this possible? Where would I purchase the keycaps?

The led strip lost the power and only works where the thing where the cable starts. the rest of the strip does not work

Alright, I’ve become too fed up with this, so I’m posting to see if anyone else notices these criteria I get for this issue. For reference:PC Specs: Intel i5 12600, GeForce RTX 3060 - Zotac Gaming edition, Corsair Vengence Pro - 32GB x2 - filler units x2, ASUS “PRIME” series mobo, Samsung EVO (960?) 2TB m.2Razer Devices: Blackwidow V4 X, Naga Pro v1, Chroma Mouse Dock, Goliathus Chroma Extended mousepad First: The issue seems to update the lighting, both the keyboard and mouse at the same time, but not the mousepad or mouse dock. I believe this may have ties to the game-profile lin

Hello! I purchased the Razer Iskur X back in 2023. I have some issues with the chair seat it self, and wanted to see if its able to be replaced? But I cant seem to contact support with out the serial number if there is a way I can get help I would greatly appreciate it!

My mouse stopped working all of a sudden and i can’t connect it either via wireless or via cable to the computer, no lights appear on the power even when connected through the cable, but the laser light sometimes appears at the bottom when i press the power button. I tried to search the forum for answers but got no nothing.Would love some help.