Razer Support

apparenly my deathadder elite connects but not orochi v2, has been trying to solve it for a few hours now

I bought a Razer Kiyo X webcam in 2023. It always worked perfectly, but for the past week it has been making a clicking sound and turning off or disconnecting. Nothing has worked, not even reinstalling Windows, reinstalling or updating the driver, or reinstalling the Synapse software. I reinstalled Windows 11 because I thought it was some kind of update problem or something similar, but nothing changed. What's more, I tried it on laptops with Windows 10 and the problem is the same: the camera activates for a few seconds and then makes a clicking sound and disconnects. I tried changing the settings from 50 to 60 Hz, but nothing changed. I see many people with the same problem and I haven't been able to find a possible solution. Furthermore, Razer has not commented on the matter. I would hate to think that this is PLANNED OBSOLESCENCE, it would be very unfortunate.

Boas O meu dongle do mouse se partiu, voces sabem onde posso arranjar um novo?

i’ve always used it wiht the wireless usb, just once with the bluetooth to see if the problem was the same, and it is, it does happen more with the surround sound 7.1 but today it started without it too

 So i have the Kraken v3 Pro but my wireless dongle broke unfortunately. My friend has the same headphones but he broke his actual headphones but still has the dongle. My question is: Will I be able to use his dongle with my headphones? If yes, is there a special way to pair the “new” dongle with my headphones? 

Left for two weeks and when I came back it seems my Naga Pro can no longer keep a charge.Fully charged to 100% and if it stays idle (low power mode or sleep) it dies in less than a day. Can’t tell if this is a software issue when updated to synapse 4. Any help would be appreciated.

Buenas tardes, tengo unos auriculares Razer  Blackshark v2 x green edition.Hablé con el vendedor y me dice que me reembolsa el dinero pero claro no tienen mas auriculares y este me salió a bien de precio.Lo que necesitaría, si se pudiera, es borrar los registros que tenga mis auriculares para que pueda yo tener todas las opciones de mis auriculares, entre ellas el 7.1.  O sino un código de activación ya que al parecer hay varios registros.Si hace falta se puede mandar fotos del número de serie, fecha de compra, ticket lo que haga falta para que se pueda ver que son míos y legítimos.Un saludo y gracias.

Hello. So here i am. Ive Purchased a Kraken Kitty V2 from Digitec.ch so a Third party Company. I don’t innerstand, it says it CAN activate 7.1 Surround it even got a Card with an QR but when i used the Self Service it sayd that it is not eligable for this Headset. Is it possible to solve this with another Code or something similair? I did’nt activated it once. In Love. Daniel Mustafic.

I've just bought a Blackshark V3 Pro for use on my PC. It hasn't arrived yet, but I've just noticed it's the Xbox version. I know it's compatible with PC, but do I get the exact same functionality from it? Like THX Spatial? 

I purchased and received my mouse dock pro and basilisk v3 pro about two years ago. Everything was working fine until a few days ago. Whenever I select any value above 1000 Hz, my mouse slows down significantly, especially during gaming. I can adjust the sensitivity, but the situation remains largely the same. It's extremely slow. When I go back to 1000 Hz, it works normally. I tried uninstalling and reinstalling Synapse 4 several times, but nothing changed. I even reformatted the computer, but nothing changed.  

I received two £10 discounts via email, one for signing up for the newsletter and one for joining the rewards program yet neither of the codes work. I try to apply it to my Cobra Hyperspeed and charging dock purchase but it says “Sorry, this promo could not be applied.” This code is supposed to expire on the 4th of December as well. Kind of seems like some scam to get you to share your information.

My Deathadder V4 pro is detected by synapse and works fine with it. However, chroma is unable to detect the mouse. I’ve tried the troubleshooting steps here and nothing has worked. I’ve tried uninstalling and reinstalling synapse, using the razer utility to remove all drivers, turning dynamic lighting off and none of that has worked. I do use corsair icue and gigabyte fusion to control the rgb on my ram and video card respectively, but I also tried disabling those as well and it still hasn’t worked.

I got my mouse around early 2023 and a charge would usually last me around 1-2 days, now I am lucky if I can get 10 hours out of it, is there any replacement batteries I can get for it or is it just something that I am going to need to accept.

Just bought a Blackshark V3 headset and wanted to test out the THX Game Profiles for Battlefield 6. They posted on Razer official facebook page that it was added in October 2nd. I can’t activate it. I checked several posts on reddit and V3 owners have the same issue while the older headphones are working fine with the THX profile. This is false advertising and I want to ask ,what are you waiting for RAZER TO ADD IT FOR YOUR NEW HEADSETS!!! THEY WON’T FIX UNTIL ENOUGH PEOPLE COMPLAIN ON SOCIAL MEDIA. What incompetence!! 

Hello,Back in 2015, I received an email from Razer with a gift code for Razer Surround Pro. I still have the original email and successfully activated the software at that time.Currently, I would like to download the Surround Pro application, but I cannot find it. When I check my account, it shows that the product is not registered. I also tried using the same key with Razer 7.1 Surround, but the system does not accept it.Could you please confirm if:The old Razer Surround Pro software can still be downloaded and used, or The original key can be applied to Razer 7.1 Surround?I can provide the original email and key if needed.Thank you for your assistance.

Hi there! My scroll wheel switch is broken, not the left or right scroll wheel switch, but the one when you press down on your scroll wheel. I tried to get information from Razer which switches are installed on the PCB of my Basilisk V3 but they couldn’t tell me (what a shame, they as Razer don’t know which switches are installed, seriously?), so I wanted to figure out, if someone could tell me, which switches are installed so I can buy replacement parts, since my mouse is out of warranty and I want to keep using it. 

Hi everyone I am trying to consolidate my setup by using a single dongle for both my Razer BlackWidow V3 Mini HyperSpeed (Phantom Edition) and my Razer Pro Click Mini. However, I am facing a "Device not found" error in the pairing utility regardless of which dongle I use as the host.Here are the specific details of my devices and the current situation:Device Information: Mouse: Razer Pro Click Mini (Firmware: v1.1.0.0) Keyboard: BlackWidow V3 Mini HyperSpeed - Phantom Edition (Firmware: v2.3.1.0) Software: Razer Synapse 3 (Latest version) The Issue: I have tried the pairing process in both directions using the Hyperspeed Multi-Device Pairing Utility, but neither works: Scenario A (Mouse Dongle as Host): When using the Pro Click Mini dongle, the utility cannot find/detect the BlackWidow V3 Mini to pair. Scenario B (Keyboard Dongle as Host): When using the BlackWidow V3 Mini dongle, the utility cannot find/detect the Pro Click Mini. Troubleshooting steps taken: Both devices are str

Hi everyone,I have a Razer USB-C 130W GaN Charger (model RC21-0170) and recently lost the EU plug adapter that connects to the charger for use in continental Europe. I still have the main charger body and other regional plugs, but I need the EU one for use in Germany.​Is it possible to purchase an official replacement EU plug adapter directly from Razer or through an authorized reseller? If yes, could someone share the correct part number or a link, and any info on pricing and shipping to Germany?Thanks in advance for your help!

I ordered a Blackshark V3 Pro Xbox and I did not receive a email for the code of the skin after purchasing. Do I have to wait until the headset arrives or did I just not receive a code?

The speaker work fine ..but the mic is missingi’m in discord with my friend every single day. today morning it working fine , now it missing. 

Only works in mouse mode haven’t found fix and just been dealing with it.

Good afternoon. I noticed that my order is coming from China rather than the US, which was not indicated anywhere. Will there be an import tax? This is a significant issue because I ordered to the address of another carrier's warehouse to send to my country, which is not on the list of countries you deliver to. This warehouse cannot pay the import tax. In addition, I saw that the gifts for the order are being sent in a separate package.

I’m trying to switch between performance/quite profiles, but Synapse doesn’t show system tab. 

I own a Razer Huntsman V2. In a moment of gamer rage, I slid my hand across my keyboard, pressing alot keys. Afterwards, I noticed, that all five lock lights were on and that my media control keys stopped working. Not finding solutions online, I went and asked ChatGPT. After trying alot of things, ChatGPT wanted me to try to "Hard reset the keyboard's firmware" by unplugging my keyboard and holding esc+caps+space while plugging my keyboard back in but now no keys are working at all. This did also cause my keyboard switch a rainbow wave and ripple effect. Any kinda way to fix this?

Recently I just win an giveaway and they sent me a code, but I dont know how to use or redeem it