Razer Support

Hi, thanks for allowing me to join this forum, Ive been a new user of razer products, (not touched any razer gear since maybe the early days 2007/10 era) Ive encountered an issue with my razer shark V2. (yellow esl edition especially) Im getting alot of screeching noises and loud feedback noises everytime i try and stream, Ive tried a microphone splitter, To erase out the fact of the USB soundcard coming from the same source, But still having the same issue, Every time i try and stream, Theres a loud screeching noise and ive tried lowering volumes and boosts etc to no joy whatsoever, So is there anything i can do? Because i’d like to keep my new headset which is okay in game, But i see others streaming with the same versions, Which they either dont have the problem, Or the ESL edition has to much pick up on its mic. So, Ive tried the OBS forums etc but to no response. Any ideas of other methods or things i can try to fix? Thanks and r

So my rgb ribbon is damaged and won't work even after I clamped it down on to it to find out the cord is messed up how can I purchase a new one? I can't find any anywhere!!! Please help I tried pushing them back into place

Dear Razer Team,My name is Mustafa Salah, and I am a student at Helwan University, Faculty of Science, in Egypt. I am reaching out to kindly request your support in obtaining a laptop, which is essential for my studies and academic performance.Unfortunately, due to the current economic difficulties in Egypt, I am facing financial challenges and am unable to afford a laptop on my own. The economic situation here makes it increasingly difficult for students to keep up with their educational needs, especially without access to the necessary technology.As I continue my studies, I would greatly appreciate it if Razer could consider providing me with support, whether through a donation, student assistance, or any available programs for students in need.If you require any proof of my student status, I would be happy to provide official documentation or further information as needed.I am aware that Razer is committed to supporting education, and I would be

does anyone in support actually give any support?? Been asking for help for over 2 months and got no replies. Can someone HELP PLEASE??

Hi. I lost my phone and I don’t know my backup codes. How can I change the mobile number linked to my account because I can’t make purchases since it still sends otp to the old number? I was able to top up my account using PayPal but I can’t use the topped up amount?? 

my wallet disables and i cant purchase any thing .. what should i do ?

I bought a razer nari ultimate over a year ago and the dongle for it for some reason stopped working,  it isnt recognized by any pc when I insert it in the usb port, i want to know if i can buy a replacement or find a way to pair them again? (pairing utility didnt work). waiting for a reply

My Viper V3 no longer charges or turns on. I have tried changing cables and PCs and found the cable works fine but the mouse itself does not turn on at all. I have tried holding the power/edpi button but that does not work either. I have tried updating and repairing viper synapse as well, but the mouse does not turn on. I noticed that razor synapse does not recognize that the device is connected even when all the cables are plugged in.

How do I fix this? I just bought this headset 1 week ago. Now my left audio is not working. I tried using it on wired, still the same result. Tried uninstalling and reinstalling drivers, turning off 7.1 surround sound, still nothing works. 

Hello! I lost the dongle from the Razer barracuda x headphones, it was most likely lost on the train during the trip, is there a way to get a new one or buy it? It's not convenient to use headphones wirelessly without it, I have a dish on my computer, but the connection is not very good with headphones via Bluetooth, I bought it from a reseller. He sent a dongle and I held it in my hands, so it was just lost.

Please help me ASAP i already change my mobile phone. And I dont have any backup codes to proceed my transaction. I cant find Razer Central too. 

I forgot my two-step verification device and backup codes. Recently, I charged $100 into my account but cannot use it due to the two-step verification issue of phone text. please help me,thx.

Hello, my account, my phone is lost, I can't pay for verification, you can help me remove and get a new phone number, thank you very much, it's very important for me

PLEASE HELP, I'VE TRIED EVERY POSSIBLE SOLUTIONS, STILL I CANNOT FIX THIS PROBLEM, I AM TRYING TO TOP UP BUT KEPT QSKING FOR SMS CODE BUT THEN IT'S NOT SENDING ANY, IT'S A SMALL AMOUNT BUT COME ON RAZER PLEASE HELP. 

Hey, I've recently upgraded to the Razer Deathstalker V2, running with the 2.4hz. However recently I've found a couple of issues. During gaming in both MW2 and Overwatch 2 when I hold down a key (W) for along time it just literally stops working, I just stop even when they key is still held down, has anyone else experienced this? This never happened when I first started using the keyboard its about after 1 week of solid use. UPDATED - It happens on other keys, doesn't seem to happen when I'm plugged in though. However for a £225 keyboard I don't expect not to be able to use it wireless. I'm also finding the Powers Saving options don't work unless using Bluetooth. Using the Dongle my keyboard just stays on all the time? I also don't like when gaming you can't set an option to disable Caps Lock. Could Razer please look at adding an option to disable caps lock when gaming as its frustrating when trying to chat fast sometimes. Some help on these issues would be appreciated. Thank you.

I have a big problem since months. Razer THX Spatial Sound is giving me a ram error, memory leak and it uses more than 15Gb of ram memory (i have 32Gb). If I remove THX sound from my computer and the problem goes away. I install THX and the problem returns.Every time i close a game, the sound stops working. I have to restart my pc for it to work.I am using Windows 11 with de last update and Razer Kraken Torunament edition. I have absolutely all the pc update. Windows 10 was perfect, with Windows 11 everyting is problems with Razer. What can i do to solve it? 

Hello,My Deathadder V2 Pro keeps disconnecting and reconnecting to the 2.4 ghz dongle. (Bluetooth works fine)Tests I have done:- Tried plugging in the dongle into another USB port.- I have reset and updated the mouse.- I have tried the dongle in another machine and same thing happens. Please can I have someone from Razer support assist as this has been happening for more than 6 months. Thank you.

Hi, I just bought my razer deathadder V3 pro, I connect mouse with dongle or cable but still max Hz which I can use is 1000Hz. There is no option for pick the 4000 in synapse. I am using win 11 x64, Usb 3.1 for dongleI have updated firmware, latest synapse and all updates for windows 11.

I just bought this mouse and downloaded the program but I can't customize my mouse because it doesn't show up in the program.

Hola buenas tardes o noche, tengo un problema con el mouse razer cobra con la luz cuando conecto el mouse se prende rojo pero cuando entro a la aplicación de razer a cambiar el color del mouse como por ejemplo azul, en vez de que se ponga azul se apaga la luz o cambio de otro color, no prende la luz pero cuando cambio el color a rojo si prende la luz a rojo pero con los otros colores no me prende el mouse al contrario se apaga 

As the title says, I need to balance the left to be quieter because I have hearing problems but the balance button isn’t there going into sound settings and properties for the headphones. I am using the wireless mode as the bluetooth was giving too many other issues.

Hello, I bought a Razer Kaira for Xbox headset on Amazon on November 12, 2024 Now I want to send it to service or return it under warranty because the headset is crackling Who can I contact for Türkiye?

HOW TO RECOVER IT? 

Hello I have just bought a Razer Deathadder v2 Pro and i am trying to install the razer synapse driver and it is not letting me install it always getting server access unavailableWhat I have tried:Restarting PC  Restarting router Getting the razer preisntalled from other person and trying to start it disabling FW and anti virus running as administratorWindows 11