Razer Support

I recently got the Razer Black shark V3 Pros. After some testing and being a little disappointed with the sound quality, I stated looking into some fixes or to see if it was just my system. The first thing I noticed was that in 2.4 mode (wireless or wired) the headset is being detected as speakers in windows. This issue doesn’t occur when connected via Bluetooth but that just sounds even worse, and I lose access to Eq presets and such.  My Drivers are completely up to date. What is the issue?

I upgraded to Windows 11 and had Synapse 4 installed. When I have a voice conversation via Discord, there is no sound on Spotify. It gets better when I turn off Razer sound effects in Windows sound settings. I cannot use THX and the settings I made. No sound is playing. Sometimes I watch movies via VLC. I can't change the sound of the movie even though it is my default device. So I can neither shorten nor increase it. I can't use Razer sound effects. Spotify is not playing right now. I installed Synapse 3 again and it has the same problem. By the way, I have installed discord and spotify many times, there is still a problem. It's like I really regret buying Razer, there are always software problems. 

Hi,Suddenly, the subwoofer of my Nommo V2 Pro speaker set stopped working. I still notice that the membrane of the woofer slightly vibrates, but all bass is gone from the audio.Steps I tried in order to see if I could fix the issue:Power cycled both the woofer and the speakers (green light is lid on the woofer), no result. Re-installed the windows drivers Tried to perform a Woofer FW upgrade using the upgrade tool from the support section. The software notices that my woofer has a FW upgrade available (v1.5.1.0 to v1.8.0.0) but as soon as I start the upgrade (as administrator) I get an error message stating “Something went wrong during the update. Would you like to retry?”. The speaker lights switch into a red flashing state. Power-cycling the set and retrying the upgrade does not solve the issue.I tried starting a Chat with support on the Website for the past days, as this is the only contact option available there, but the chat function seems broken. It does not start the chat option

After upgrading to Synapse 4, my Razer Naga X suddenly stopped working. I read somewhere that it was the lights causing it, so while constantly unplugging and plugging my mouse I was able to turn off the lights, and my mouse started working again. Fast forward a few months, and while setting up a Macro for a game Synapse 4 suddenly turned the mouse lights on again, making my mouse unusable once more. This time, however, neither my PC nor Synapse 4 could detect my mouse. I’ve tried uninstalling and reinstalling Synapse 4, even making sure to use the Driver Cleanup tool to remove any drivers. I tried using Synpase 3, tried using a different laptop and doing the same steps there again, but to no avail. I’ve tried all the fixes I could find, but to no avail.

I bought a Blade 16 2025 edition (RTX 5090 Ryzen 9 HX370) and pretty much since I got it, I've been experiencing half-daily freezes and crashes.At first I thought this may be a drivers/firmware issue but 3 months and many updates later the issue peersists.For the most part it happens when I first load into videogames (but with any game). Sometimes when the game is first loading, sometimes in its main menu and sometimes shortly after I load a mission -- a few times it happened later on after playing for a while.After the computer crashes and reboots, I can usually play without issues for the rest of the day, but on the next day (I usually put the computer to sleep at night) the issue will probably happen again the first time I load a game.I checked the System logs and every time a scrash happens I find a Critical EventID 41 report, which seems to indicate a power issue.If I check into each one of these I find some with no BugCheckCode (meaning the crash happened too suddenly for windows

Hello,I recently purchased the Razer BlackShark V2 X headset, but I cannot find any Serial Number (S/N) on the device or the packaging. The only code I can see is the Product Number: (*Product number omitted)Because of this, I am unable to register my product on RazerID and I cannot receive the activation code for the 7.1 Surround Sound software.I have the proof of purchase (receipt) and photos of the product and packaging, which I can provide. Could you please help me register my headset and send me the 7.1 Surround Sound activation code?

I recently purchased a Razer BlackShark V2 X headset, and I am having trouble with the microphone on Discord. When testing the mic in Windows or other applications, the sound is clear and at a normal volume. However, in Discord, my voice sounds very low and the quality is poor.I have tried: Boosting input volume in both Windows and Discord Reinstalling drivers Restarting my PC Despite these steps, the issue persists.

Hi, my Viper v3 Hyperspeed mouse disconnects while I'm using it, and sometimes reconnects after a few seconds. Other times, the mouse won't reconnect, and I have to turn it off and then back on again. This is quite annoying when I'm gaming. I've already tried updating the Razer Synapse app, but it didn't work.I tried conecting in another pc, in another port, but the mousse is still shoting down.

I’ve updated the drivers on both the module and the mouse itself and it feels like that mouse is stuttering /lagging behind on my movements. Happens in both Valorant and Kovaaks. I’ve tried to change Polling Rates from 8k to 4k and the problem still is happening. 

I'm noticing after a while of having Synapse 4 open while gaming that the input for the button I am using for push to talk on my Naga gets stuck in and keeps my voice activation open.I’ve narrowed it down to synapse as it always seems to go away if I restart synapse. Is there something I can do to keep this from happening?

Reproduction steps:- Updating synapse 4 to version 4.0.86.2508050339- Assign the analog button 08 to joystick down (Y+)- Assign d-pad down to a keyboard alphanumeric letter AWhat happened:- When pressing d-pad down instead of the letter A, d-pad down is outputWhat should have happened:- When pressing d-pad down the letter A should have been output

Hello there,Guys,  my Razor Nari STOP connecting to DONGLE  ramdomly and i did everyhing to try to connect them back. He start with the sound that i lose connection ( serverl times ) and after that stop working. I tried to buy the donglle, but they can't be found anywhere.Dongle connect: AVnera AV6301USB Cable connect: Razer NariMicrofon no working, no detection, nothing !! 10Q

Hello,  my Razer Mamba wireless usb dongle broke this past weekend (it is unusable) and I cannot use the mouse without a replacement.  How can I get a replacement of the USB dongle? I am happy to provide S/N for the mouse if needed.  I am located in Texas. If you do not have any in stick, are you able to at least provide the USB reciever’s part number for this product? (i.e. DGRFG6/DGRFG7). I am not able to see this as the par that broke was the cap of the receiver that had this information as it cracked off and is lost. Thanks!

Yeni ürün aldım 7.1 özelliğini etkinleştiremiyorum kod yok bana acil yardımcı olabilirmisiniz teşekkürler RAZER

My BlackWidow V3 suddenly stopped registering with Synapse.  This started after a reboot.  Unplugging the device and plugging it back in, even to a different ports has no effect. Closing and reloading Synapse has no effect.  I upgraded to Synapse 4 and it reappeared, but the process left my chroma settings missing.  I imported them, and I thought the popup was to restart the app, but it restarted my computer.  Once it came back up the BlackWidow showed disconnected again.  I’m typing this on it, it’s not disconnected.  What do I need to do here?Should I remove the Device from the app and then reseat it, see if that works?  I was worried about removing it impacting my Chroma settings

Hey, I was having trouble with my Barracuda X headset, and after having a not-so-helpful conversation with Microsoft support, I got absolutely nothing out of it. I have tried lots of troubleshooting through my laptop and my microphone is at max volume when recording audio, but it still gets very quiet when not having my mic touching my mouth.

 Greetings, The activation code for the Razer Kraken X Lite I purchased is not in my box. Can you help me?

Every time I click connect to an agent from Razer support, it brings me back to the Razer Assist chat bot. I’ve tried to submit tickets 4 times now and the tickets do not show up under my account support and I have not been given an RMA numbers either.

I have a Razer keyboard, mouse and headphones. Today I went to use my machine and no taskbar in Windows 11 24H2 after login. Every minute explorer crashes and the screen goes black and restarts. If I’m patient enough I can get task manager open and kill all Razer software, then I can start an explorer process without it crashing. I’m uninstalling all Razer software now. There was an update the other day from Razer (seems to update more than Windows) and it tanked my system. Pretty disappointing that more quality testing wasn’t done. Searching google this seem to be a regular issue. Should I bother to reinstall any Razer software or save myself from the aggravation? Which software is essential just to run the peripherals and not inject buggy code into the shell?

Hi, i need repair on my razer phone but i dont know if you guys are able to do it, it needs a battery replace and the charging port is giving alot of issues to charge.Thanks

Hey there,I’ve recently bought a used Basilisk V3 Pro, the dongle of which seems to be broken (just not getting recognized at all). The mouse pairs to my laptop in bluetooth, but I need the dongle as my pc does not have bluetooth. I have another dongle, from a Basilisk X Hyperspeed (not the mouse though, just the dongle) - is there a way to connect the V3 Pro to that dongle? The Hyperspeed dongle utility just wants me to pair a Basilisk X Hyperspeed with it and won’t even let me get to a menu where I can select other devices.Kind regards,famijoku EDIT: I got to the menu for selecting devices and selected the Basilisk V3 Pro, however the ‘Updating firmware’ part is stuck at 0%

Yesterday, when I tried to change the bound phone number, when I sent the verification code, it prompted that my account was locked. Please help me unlock it

Razer Barracuda X (2022) Wireless Dongle Replacement are there directions on paring process and where should I go to get a dongle???

I’ve recently have been having problems with the Razer Barracuda. Synapse says the headset isn't turned on even though I am currently using it. Everything is pretty loud and the audio sounds a bit different. This started happening after I got Synapse, and I can’t do anything about it. If someone knows what happening, please tell me so I can fix this.

I’ve had my Razer Barracuda X for about a year  now, this morning I tried to turn it on, but it didn’t turn on. So I charged it in till it was blinking green, I tried it again but I still wouldn’t turn on, I tried spam clinking the button, holding the button for a while but nothing worked. Any help would be much appreciated