Razer Support

i’m getting a steam deck and i’m wondering how i can get synapse on there or at least have it working with my profiles (tartarus v2 and basilisk v3 hyperspeed) or what i can do in regards to them being connected and being useful.

I have a rather old basilisk X hyperspeed mouse that I got for Christmas years ago, my issue is that it lags and freezes, but only when the dongle is plugged into the back of my computer. If it is plugged into one of the two slots in the front it works fine.Is there a way to fix this? or should I bite the bullet and buy a new one?Nothing on my computer has changed from before the issue started, everything is up to date. I’m not very computer savvy so I don't know what other information I should provide that would be relevant.

Trying everything with my RZ04-0322 to connect it with Synapse 3 and 4 without success. When I have installed the dongle first, testsound was there. but as soon I have tried to test Mic, sound was lost. IN Synapse it didn’t show. Firmware is newest version tried several USB Ports didn’t show even with cable connected deinstalled and reinstalled drivers repaired Synapse 3 installed Synapse 4 instead, and after I have switched the dongle to another USB Port it showed in Synaps, but only as disconnected device eventough the Headset was on and indicator light blue what suiggest that the connection to the dongle is standing. Please help, losing my nervs on this! 

I have had this mouse second hand for a year or 2. Today I went to connect it to my pc. When i plug in the dongle it makes the connection sound. But my mouse is showing so signs off life. It hasnt flashed once. I have tried numerous usb ports and even charged from the wall. Along with other computers. Ive held down the power button for 5 minutes straight. In razor synapse it pops up when i put in the dongle but just shows “device is switched off” any ideas???

The serial number on the bottom of the mouse has been rubbed off and the sticker on the box showing the serial number of the mouse has been damaged, is there any other way to recognize it?I need it to contact Razer support with my Razer Viper v3 Pro mouse with my problem of loss of connection

How do i change my mobile number, i lost my old number. Please help me so i can spend my razer gold huhu

I bought my razer siren mini in august 2023 and it just stopped working. Tried different usb plugins on my pc different cords that connect to it and the light indicator wont turn on. Really dont have the money for a new mic right now am wondering if I get warranty on it or anything else I can do? Thanks in advance!

i’ve had my razer barracuda x headset for a while now and i’ve had no issues, now suddenly when i put my headset on charge it stops after about 5-10 minutes

Pro Click RZ01-0299 I use the mouse on two Win11 machines, both running Synapse 4.One connects via BT the other via dongleI have defined a different profile for each so how can I run Synapse on each machine so at startup it launches  with the correct profile?

I just bought this controller and the only option I see in the app I downloaded is to re-map the back (M1-M6) buttons. I don’t see any other option to increase/decrease the sensitivity of the thumbsticks and the buttons. I purchased the Series X/S / PC version and I will use it on my PC. I looked in the Master Guide but it didn’t detail the process for this option. 

My keyboard has worked perfectly fine, but today I chose to clean it. When I cleaned it I accidentally spilled a liquid on mainly my left side of the keyboard, for a second the lights starting going out but then they came back on so I thought it was good. So I went in my room and I use a USB to connect the keyboard to the xbox. So I connect the keyboard to the xbox and my controller turns off everytime I do so, not only that but the keyboard is not working at all. The lights were on but it didn’t work and eventually the lights starting going out too. So my keyboard is no longer working anymore I need help, and when the liquid spilled I dried it fast and it was already disconnected so I don’t know what else to do

Hey everyone,Does anyone know if the new Razer Blade 16 and 18 differ in Adobe RGB coverage? I'm trying to decide which model to get for color-critical work and would love to know the exact percentage for each. Thanks!  

I cant change my phone number because I change my number and no longer get the OTP can anyoe please help me?

I have had my keyboard for just over 2 years, purchased in January of 2023, so unfortunately I think I’m outside of the typical warranty period. However, it keeps flashing a bunch (while plugged directly into the USB) and then turning it off. The only fix I have is to keep unplugging it and plugging it back in (sometimes it works after unplugging once, sometimes it takes 10 times) -- but it only resolves the issue for a little bit. Is there anything I can do to fix this? At this time, I’ve completely unplugged it and am using just a basic keyboard but I really would like my gaming keyboard back. Thank you!

Hi,Couple weeks ago one of my my Razer Hammerhead True Wireless Bluetooth Gaming Earbud (Part# RZ12-03820100-R3U1) stopped working. I tried resetting it by touch and holding it for 30 sec but still wouldn’t work. Only right earbud works and left is dead completely. Whats the possible solution for this. Any help would be greatly appreciated.Thanks

After hours of troubleshooting I have discovered that razer central is causing a crash related to dwm.exe (Desktop Window Manager). Event viewer log below: Faulting application name: dwm.exe, version: 10.0.22621.3672, time stamp: 0x85e98d33 Faulting module name: dwmcore.dll, version: 10.0.22621.4036, time stamp: 0xa44fde33 Exception code: 0x8898008d Fault offset: 0x0000000000183e34 Faulting process id: 0x0xA680 Faulting application start time: 0x0x1DB0600BA4F258E Faulting application path: C:\Windows\system32\dwm.exe Faulting module path: C:\Windows\system32\dwmcore.dll Report Id: 3e5d05ad-2a00-4aad-908b-3fe99e532ad6 Faulting package full name: Faulting package-relative application ID: Huge bug which was causing me tons of trouble. I believe I have fixed it by disabling chroma visualizer. New computer, windows 11. If you fix it, please let me know. SEO terms so other people can find thi

I have a Siren Mini among many other Razer peripherals. I have upgraded to Synapse 4 and overall impression is better than Synapse 3, but I have the following issue. If my Siren Mini jest connected, it always shows “Microphone in use” in Windows. If I unplug it, it disappears. None of the other Razer devices with microphones causes this (I have a webcam and a headset).  OS: Win11 (24H2; 26100.3624)Synapse 4 Siren Mini Firmware v. 1.0.4.0 Any ideas?

I read a lot of people are having trouble with the scroll wheel when using the basilisk v3 and even other Razer mice. I experienced both the  “jittering scroll wheel” and “stuck in tactile (or freespin) mode” issues but luckily  I was able to fix both completely. At first I checked if it was a software issue, reinstalled everything (only issue i have is in the device manager i checked the “remove driver” button and now i lost it completely, it isn’t reinstalling...) however the basilisk was still working fine, and in the software now reinstalled and updated, I saw that the button was actually triggering the switch between free and tactile mode. So it wasn’t a software issue. I screwed open my basilisk v3, and gently rotated the switching mechanism  (the two gears next to the scrolling wheel) with a screwdriver. there was a tiny piece of dust in there, that was blocking some tooth of one of the gears. I took it out with a needle, and cleaned the mechanism a bit more with compressed a

My back button on the side of the mouse has stopped working I bought this from Amazon UK a year ago. I want to make use of the 2-year warranty but cannot for the life of me find out how to do this. I've scoured the website and can't find any means of contacting razor or support. I posted on the Reddit sub and someone did answer but then ignored me. Can someone help me on this forum please?

I got today Razer Kraken X and decided to buy THX Spatial Audio in value of $22,60 and I didn´t received the code. gotting failed in the purchase but being charged anyway. I need help.

I had an order ship and arrived at my local Fed-Ex on last Tuesday.  It required a signature, and the driver did not leave a door tag for me to request order to be picked up at Fed Ex office.  I tried to change it online with Fed-Ex but it would not work.  I went on Friday afternoon and requested for me to pick it up today.  I went to the office and now they are saying that on Friday a “case” was made by Razer for the order to be shipped back to them.  I have looked online and nowhere in my order status and on Fed-Ex does it reference this case.  I would like to know if this is true and if so, why is my order being requested back?  Thank you. 

I apologize if this has been asked before, but I am have problems finding an answer. I have a Basilisk v3 x that I use for school and gaming. I also have a Huntsman elite, and it would be easier for me to rebind, say f3, to change profiles on the mouse. I see that I can change the profile of the keyboard but not the mouse through the keyboard. 

so i have a razer basilisk and i was wondering if there is a way to use the boss key function without installing the software?

After a while my headphones dongle stopped working. The windows is informing that “usb device not recognized”. I don’t use USB hub. I can’t pair them. When it was still working I have updated firmware, now i can’t go through that process. I have reinstalled Synapse - this also didn’t worked. Is the dongle broken, or there is something wrong with the system?

hi, even if the machine works properly and correctly detect Intel and Nvidia GPU  cards every time I power on machine I get this red error message .Reading here on the forum I was able to update BIOS, I also reflash Nvidia VBIOS, updated operating system and installed latest.I don’t know how to fix it, any help would be reapply appreciated.