Razer Support

Have changed mobile number since last razer product and need to update on my account.

Hey, I can recieve calls but cant hear the caller. Any ideas on how to correct this?

Hello! I have trouble installing Razer Surround using RazerSurroundInstaller2.0.29.20.exe file. After accepting the EULA, it just says “Your software is up to date.” and doesn’t do anything. Is there any way I can install Razer Surround?

Good evening. I bought headphones from your company, Razer, from Kazakhstan. The headphones are not registered, it says that they have already been registered. Although we did not register the serial Can you see who they were registered to and how we could re-register them? Thank you very much for your help.

I’ve had Razer Basilisk Ultimate for over a year now and it’s the best thing since Logitech went to garbage. I’m all about the scroll wheel Left nad Right clicks, very convenient for browsing (Shift + right arrow) BUT, when synapse 4 is active, the volume buttons double up when used. I have the 2 side buttons set to Vol up and Vol down. Synapse not active, volume goes up by increments of 2.When synapse is active in the background, the volume goes up by 4 so it’s not 20, 22, 24 instead it’s 20, 24, 28.I’m pretty annoyed by this BUG because i use my charging dock as a battery level for the mouse and if synapse is OFF, the dock goes to rainbow cycle.. Not like the mouse that has OFFLINE profiles..Why is that such a big problem to fix?

I'm getting a warning that the activation code for my headset has already been used.The purchase date is September 25, 2025.

Hello,I am experiencing problems with Razer Synapse software. After upgrading to Synapse 4, I am unable to import my device profiles from Synapse 3. On another computer, Synapse 3 recognizes my devices and syncs profiles from the cloud correctly, but Synapse 4 does not import these profiles properly and fails to fetch them from the cloud.Unfortunately, reinstalling Synapse 3 on my main computer is not an option because it does not recognize my devices anymore.Now i cant use my mouse or keyboards- Could you please assist me with this issue or provide a solution to migrate my profiles to Synapse 4?Thank you in advance for your support.Jari

Was having issue with my Seiren V3 Pro when installing with both Synapse 3 and 4 because of its driver, frustrated, until the support team on Reddit reached out (aka RazerCustAdvocacy) and help me and solved everything throughout the process of troubleshooting and explainingWhat I like is how the support cycle through various support members and still follow the topic..unlike a company I bought the mouse from and ghosted me after a few hoursOverall, excellent support, I can stream with this awesome mic now

Hi ive had this Razer blade 15 base modell from 2018 for a while now and I went ahead to perform a factory reset through windows because Razer support is refusing to provide me with an image recovery file. No worries I did it the normal way through windows, but when I did so, I got a bunch of Asus bloatware some of which I was able to remove and some not. Im wondering if there is a possible way to get a CLEAN Windows installation or if someone somewhere happens to have the image recovery file. I’ve tried to follow a youtube video on how to get a clean windows reinstall without any success.Thank you for your time.All help is appreciated! 

Hello, I bought the Razer BlackShark V2 X USB, and I'm having an issue with the sound in Valorant. I can't accurately tell where footsteps are coming from. I need help understanding why my headset isn't being detected by Razer Synapse 4, and if there's another program I can use to fix this.

Laptop model: Razer Book 13  When I turn on my laptop, my laptop screen has display but is very dim. What could be the possible problem and how do I fix this? Thank you!

Hey I bought the controller for $315 CAD on vacation. Out of the box the controller looks/feels/handles great and I was super exited to get back and use it.Once I got home I downloaded the app on my xbox and immediately had issues updating it to map the extra buttons.Keep in mind the wireless function was working at this time. It was the most difficult process to update. it would update, I would see the bar fill up then it wouldn't update at all (it would tell me the update worked but I couldny map any of the buttons still).I spent a couple hours looking for fixes on reddit/YouTube/Razer forums and found tons of people having issues with this controller and eventually I found you could update it on the pc so I did I downloaded the Razer v3 pro firmware and went to the option to update dongle and controller. I got to the part where it asked me to press the function, x and start button at the same time and nothing would happen.I eventually went to update the controller on it own to see i

Good evening, all! I’ve had a Razer Wolverine V3 Pro for a few months now. As of the most recent update last month, my controller has been randomly recording game clips on its own. No other controller has this issue. I’ve tried remapping buttons, disabling sharing, AND a factory reset through the Xbox Razer app. Is it just a bad update or is it the controller itself? What can I do? I’ve already had once replacement for the controller due to the USB dongle not working. Thank you,

The number 5 key on my xbox razer turrent keyboard, has stopped working properly. Only shows like 3 colours compared to all the other keys?anyway to fix?

I purchased a razer gold pin and it went just fine but then I bought another one and it's still pending almost 2 hours later. Does anyone know what to do?  

This is by far the most frustrating controller I have played with. I keep disconnecting after trying multiple USB-C cables and yet nothing fixes the disconnects. Reading online it appears to be a design flaw, that has yet been resolved.

I have a problem where my death adder v2 pro doesn't move at all i tried to update firmware but it says the wire is not working or connected so i cant fix it by firmware then i tried to factory reset my pc to see if it was my pc but no same problems it also says on synapse that it’s turned off but i am telling you its not off and i cant charge it at all or i don’t think so via light i tried Bluetooth but when i try to do the process it does not show lights nor show Bluetooth connections please help i really need this to be fixed. I am surviving on a old Logitech work mouse.

I would like to request the warranty for my Deathadder v3 Pro mouse because it is having a problem with the scroll.

I have a Razer Basilisk V2 Wireless mouse, and recently the scroll wheel stopped working completely.I’ve already tried all the recommended troubleshooting steps — cleaning the wheel, reinstalling Synapse and drivers, testing wired and wireless modes, and updating the firmware — but nothing fixed it.

Hey, I got a Iskur X XL chair, but it got no serial number under it, to register ist.Now something broke and I would need spare parts. What can I do? I just got the bill to proof the buy. Thank U

Hello All! I have purchased a Blackshark X Hyperspeed headset, made my Razer accounts, and got the product registered.  I got my activation code for Surround 7.1 and installed the software through the Razer installer.  When I try to open it, the mouse turns to the loading wheel, stops, and nothing happens.  I tried many uninstalls, reinstalls, and restarts.  Nothing seems to work.  The other apps all seem to work, just not the surround sound.Did anyone else encounter this and have a solution? Machine is an MSI GS76 Stealth, Intel i9 with Windows 11.  Single user. Thank you for the help/feedback!

Hello My Razer Deathadder v4 Pro’s Mousewheel started do sqeak after 4 Weeks of use. i tried to clean it with compressed air but it did not work. What can i do?

Hi,I need SD card tray for Razor Edge.How can I order one of it? Thanks.

i bought my mouse 11 months ago from amazon and everything was fine , mouse working , all good , then suddenly it sotopped working  with and without the cable , i tried connecting it in another ports  and another pc  but still the same problem i tried everything but i couldnt fix it , the led wouldnt flash and the mouse wouldnt connect. side note : windows detects the dongle please help me the mouse is expensive and am pretty sure it should last longer than 11 months  

i got this mouse may 2023 and until yesterday it was perfectly fine but suddenly lights went off and pc is not seeing the mouse , laser is on when i plug the usb but no rgb and no control , could you help me is it software problem or physical , i never dropped it or smashed it .