Razer Support

Hi Razer Support,I have a Razer Naga Pro (Model RZ01-03420, Serial: PM2044H16403005) purchased on May 30, 2022.  Even after updating both the mouse and dongle to firmware 2.03.02_r1, it still randomly disconnects in 2.4 GHz HyperSpeed mode.I’ve already:- Used a USB 2.0 extender to avoid 3.x interference- Disabled all USB power-saving settings in Windows- Tested on another PC (ASUS ROG Strix G513QR)- Tried without Synapse installed- Confirmed the issue only happens in 2.4 GHz, not wired or BluetoothI’ve read that some early HyperSpeed units had dongle stability issues and that Razer sometimes provided replacement dongles as goodwill.  Thank you so much for your time.

Hi! My son has lost his thumbsticks for the Razer Wolverine V2 controller and I have been searching everywhere I can to seek replacements but I can’t find any primary or aftermarket sources. Is this something I can purchase from Razer Support? Thanks very much for your time!

My 7.1 surround sound audio is freezing and cutting out.I tried reinstalling Windows, but that didn't help.Other audio sounds fine.If anyone knows how to fix this, please let me know.Thank you in advance.

I’ve been having this problem with the Razer Chroma SDK server for a couple months now. The service restarts a bunch, and causes my computer to blue screen and completely restart. This is what I see in my event viewer:Faulting application name: RzSDKServer.exe, version: 1.10.0.150, time stamp: 0x652898f3Faulting module name: ucrtbase.dll, version: 10.0.22621.2506, time stamp: 0xac92626eException code: 0xc0000409Fault offset: 0x0009e34bFaulting process id: 0x0x14B8Faulting application start time: 0x0x1DA1CFA5BB6CCBBFaulting application path: C:\Program Files (x86)\Razer Chroma SDK\bin\RzSDKServer.exeFaulting module path: C:\WINDOWS\System32\ucrtbase.dllReport Id: 03a514c8-487a-4587-9db7-374bb7156f42Faulting package full name: Faulting package-relative application ID:  The only way I’ve been able to semi get by this is removing the SDKServer.exe in the Razer file..but if there is ever an update or anything it installs this back on my computer causing this issue again. I’ve also tried a c

I recently purchased headphones. Registered them. But no activation code was sent to the mail. What to do?

Since i’ve updated to synapse 4, my headset just keep showing at the app like that, I’ve tried to pair again using the pair software and didn’t worked, tried to update via firmware and also didn’t work, EVERY time they updated this app, this headset stop workingWhen I plug a jack cable, works “fine” but I cannot acess the spatial audio settings at the synapseIdk what else to do fr, I need this headset because I play a tournament next week, and I cannot afford to buy another one rnmy dongle SN is : RC30-026902the headset code product number : RZ04-03220100

Hello, I just purchased my my brand new razer kraken v4 pro, and synapse installed the drivers, and I installed the firmware it told me to install, and the audio is  good from the ear phones, but the microphone is where I’m having an issue. It keeps cutting in and  out I do a voice test in the windows app and i get 50%-70% audio and even when it gets a 100% it keeps skipping mid word, and every other word that just cuts in and out. I got all the correct settings set to default device in system settings, and tried  so many adjustments not only in synapse, but system settings, and I get the same results not only in windows voice test, but discord, OBS screen recording, in games,  etc.anyone  got  any solutions  as to why this would  be happening?

I have just upgraded to Blackwidow V4X. I have set keys to use in hypershift mode but they only work if i continuly hold the fn key. down. how should i yurn hypershift off and on? 

Hello! When purchasing the Razer Kraken V4 headset, the activation code used by the THX SPATIAL AUDIO app was missing. Please help me recover this license code

I had a issues yesterday with my three cards I payed  $10 dollars mistakenly scratched the numbers on the back of the cards how can you get our money back off the cards I even talked with the support team on here in nothing happened plus to redeem the card with out the  numbers being scratched in not knowing how to get money off also the receipt the store receipt i not sure can get it from off receipt or does the website help you with this customer service gold razer 

I understand that Razer Synapse 3 is not supported on many of the new mac operating systems, but, would the side buttons still work for going back and forth between pages on the web on a Mac with has the latest macOS?

Bought the Cobra Pro with the Dock last week, received it today, been trying to charge it for the last 5 hours its still stuck a 0%, I’m getting desperate and don’t want to wait another whole week to send and receive a new one.

It's been over a year that my scroll wheel had a “blind spot”. The scroll in that spot doesn't get register and pls don't start with the do this and do that procedure, it's a hardware level issue not gunk.My friend has a basilisk V2 (bought after I did) and he encountered the same issue after a few months (he probably didn't notice it the first times and after he did he didn't wanna deal with rma and stuff). Since I know how to replace it but there are no parts available around (at least for the basilisk ultimate) pls don't be greedy and tell us where can we get one if it's even possible. Again don't tell me to do random stuff just because you have a script to follow, pls

Hello, after updating to BIOS v1.04 on my Razer Blade 18 (2024) with RTX 4080 (RZ09-0509x), my GPU TGP is capped at 120 W, causing lower FPS in games.  Could you please provide BIOS v1.02 or an EC firmware that restores the original 175 W TGP limit?  My current BIOS: 1.04 (05/06/2024).  Thank you!

I bought the Razer Kraken Kitty V2 BT Quartz Edition and it arrived yesterday, but I had to wait for a bluetooth adaptor to arrive, which I only got today. While testing the headphones on my phone and laptop they sounded fine but they literally sound so terrible on my PC. Like I just tried to play a game and it genuinely sounds like I bought a $5 headset and spilled water all in it, and I have no clue why.. Is there a way to optimise it or something? Everything is either way too muffled or way too loud and boosted all at the same time.

Just replaced the battery in the headset and i get about 4 hours with lights off and haptic feedback on medium. I do not get anywhere near the advertised usage time.Surely this is wrong? 

I been having an issue with my new razer headphones I got been trying to contact trough the ways from the website but it won't allow me to contact anyone. If there is an email address that I can have to contact you guys as I'm needing to send these back as I needed a working pair of headphones. Many thanks in advance 

My Razer BlackShark V2 X does not work on my laptop. audio comes through the headset, but my mic is not being connected by Windows. It does not pick up the mic when I plug it in. I have windows 11.

Hello,  Had this mouse for a few years with zero issues with 2.4, I leave in my dock at home with the idea of using it when I'm away on Bluetooth.  It will not pair. Seen a few threads with this issue and no valid fix works. -   Flip to BT-   Light is slowly flashing, in and out.-   Press DPI up, down and scroll-wheel for 3 seconds.-   No visible change in lights.-   Not visible in Bluetooth settings, windows hello brings up an option as it sees it, fails to connect. Any suggestions.Cheers

It is common knowledge now that the iPhone 15 lineup will be moving to USB C. If I am currently an Android user and wants to buy the Razer Kishi v2 controller for Android.. will it work with the iPhone 15 which I intend to buy when it releases? I cannot comfortably buy this controller without knowing it will work with my future device.

Tengo un razer wolverine v2 al cual, el boton B, a dejado de funcionar, lo que quitado de la placa, por el momento no tiene botón B, está siendo sustituido por M2. Hay alguna forma de conseguir refacciones de esos botones?

Hello, i need some help , i have a RC30-026902 dongle , but the problem is , this dongle appear to be nari essential dongle , but i check it out and nari had different serial number. Please help

When I install Razer Synapse on any PC, whether Windows 10 or Windows 11, I am no longer able to click on items on the Windows task bar. I can’t click the start button or change focus of opened applications, clicks don’t seem to register when clicking anything on the task bar. If I press the windows button, the start menu does open, and if I press ALT-TAB, I can still change focus of apps, so windows is not frozen; it’s just clicking anything on the task bar that is the issue. If I uninstall Synapse, the problem goes away. I can reproduce this at will on multiple PCs. I can’t imagine I”m the only person with this problem, yet I don’t see much about it here, but I do see other complaints when searching the web with no solution.  This is rendering my $300 keyboard useless since I can’t install the software required to actually use it.  And no, I did not create any macros or change any settings to cause this.

Hello Good day i just bought a new Razer blackshark v2 x and its still unopened and then when im trying to register it, it says it has already been registered, can you please help me? Thanks in advance

I have 300$ Razer gold gift card that is damaged but Razer support didn’t accept em, so I try the code one after another, anyone here with same issue???