Razer Support

what do i do

 Dear Razer Support Team,I hope this message finds you well. I am writing to request a replacement for my missing mouse receiver. My device is still under warranty, and I would appreciate your assistance in providing a new one.Please let me know if you need any additional information from my side to process the replacement.Thank you for your support.

I recently created my razer account and linked my apple ID but it’s weird cause once created there’s a different email address attached to it. There’s no live rep to raise this concern. It doesn’t give me option to change the email cause it always send otp to email address I don’t even know

I have lost the USB dongle for my Razer Lancehead and I am unable to connect it wirelessly. Is it possible to purchase a replacement dongle from the Razer store?

i bought razer gold when i try buy 5000 vbucks it asks me code but when i do human verification it says unexpected error when it doesnt says and sends code it doesnt give and message to my phone

I bought the 10€ Razer Gold PIN three times. The first transaction was successful the other two are however still pending after 24 hours. I really want my 30€ worth of Razer Gold before the Genshin Impact promotion is over. This is my first time using this service so I was kind of nervous from the start. I’ve already submitted a ticket but I just wanted to come on here and make sure I’m heard. Please help me! 

so i was messing around with thx spatial sound when i accidentally discovered the custom game profiles and i looked up what the competitive game profile is and every website only said its for pinpoint sound placement and im wondering if that means the virtual speakers move around in real time or something else

I tried running the firmware through Wine/Whisky/Steam and the application does run, but I cannot choose the Update button:The controller is on PC mode, tried connecting with tournament mode on and off but it didn’t work. I also tried connecting the controller straight to my MacBook with a USB C - USB C cable, but it still didn’t work. I tried with the official cable too with using an external adapter. As a last resort, I tried connecting the Kitsune to my Steam Deck (including the dock), but I still got the same result (used the official cable this time). Is there anything I am missing? I don’t own a Windows device, but I might visit a store nearby to help me with this. Please help me if you can!

I have a Razer Blade Stealth that has several keys that work only intermittently. After some poking around, I’m guessing the problem is some slight battery bloat that is pushing up on the key pads and causing them to lose sensitivity. I am looking for a replacement battery (or another solution) to solve this issue. I believe this is a hardware issue as the issue is often temporarily fixed by pressing up on the bottom of the laptop, hard.

 My Razer Barracuda Pro headset has developed cracks over time, as seen in the pictures. Additionally, I occasionally experience audio issues where the sound randomly increases by 500% in most games, and this persists until I turn it off. Moreover, an internal part seems to have come loose, causing a rattling sound when I move my head.Despite these issues and presenting my warranty certificate, my warranty claim was rejected. I spent a lot of money on this headset, aiming for the highest quality. I even bought everything from Razer to ensure compatibility. Yet, they told me today that they won’t cover a product that has just reached its one-year mark.What should I do?

the top 2 rows 1-10 keys have stopped working, ive reinstalled synapse and that doesnt work they still have the lighting and it was working fine with zero issues yesterday and now the top 2 rows dont work at all in anything.

Razer Anzu temple not charging properly after unboxing the new product | Razer InsiderI’m having the same issue as this poster is. I received these yesterday new from Amazon and one side is not charging. The left side was charging with a solid blue light, and now just flashes blue once then stays off. The right side, however, has just flashed blue the entire time.I left them charging overnight and it’s still doing it. I cannot detect the device with any phone or computer I have. I have tried both sides of the charging cable and several different USB ports with no changes. I have had them for less than 24 hours! 

 I had bought this Razer Barracuda headset from Lazada and used for about 4-5 months without damage it or drop it. Suddenly on the Left side were totally cracked drop off, On the right Right can be seen start to crack little by little. Asking Lazada dealer for warranty yet they replied “This one is consider physical damage. For physical damage not cover under warranty”. Is there any admin support or a way to fix/replace/Get a refund?  

https://youtu.be/W3niAM-ePC0https://youtu.be/n4wahkxtQ5Qany solution for this, i know gaming laptop make noise, but this is other noise than laptop wind noise, it sounds like airplane engine even 2200 rpm, can’t hold this frequency. any good fix for this (even unofficial way)

Hi,I have almost 20 years old Razer Mantis Control mat and I would like to upgrade finally. Which mat would be the closest with specs/speed/control to the Mantis Control? 

Hello,I got a Razer Blackwidow v4 for christmas present last christmas and now having some problems with some keys that are double tapping or no response at all. It very annoying cause it is “a” and “space” and it is a struggle writing and not enjoyable playing with it. Does this problem have a solution? I have tried reinstalling the synapse and done a “Hard reset” aswell.

Firmware updater does detect the dongle (and that it has version 1.1.0) when I reconnect it (but it sometimes gives errors like “connect HID fail” or “no event reply”), then the app shows me that I need to power on my headset and thats it. I tried to connect it through dongle, BT and USB, nothing. Pairing tool has the same problem, but it says that my headset needs to be in BT mode.

So basically when I play games everything is fine at first but then there some moments of freezing and then my laptop just freeze on one frame and I have to restart it everytime, I already have checked RAM, Cpu Gpu so on and everything works just fine, but when I plug in the power outlet, it crashes. Maybe its my power supply? What do i do with it? and here is a kernel output

So basically when I play games everything is fine at first but then there some moments of freezing and then my laptop just freeze on one frame and I have to restart it everytime, I already have checkewd RAM, Cpu Gpu so on and everything works just fine, but when I plug in the power outlet, it crashes. Maybe its my power supply? What do i do with it? and here is a kernel output 

Hi all, I have the same problem with Razer Synapse 3.0 not detecting my Razer devices, I have a DeathAdder V2 and Ornata keyboard. I tried everything but in the PC settings, in the device item it tells me that there are driver problems. I uninstalled and installed everything, the devices and Razer Synapse 3.0. The situation has not changed. Can someone help me?

Is there a way to set a profile as default and keep it, even after exiting all apps? I mean, the profile that I customized it myself only shows up after I open the app(Razer Synapse), whenever I close the app(Exiting All Apps or Razer Synapse), profile comes back to its originals(I even deleted the default profile, I left only the one that I customized it myself).I’m just confused, what am I doing wrong? does it work like that only?I already updated the app.My mouse is:Razer Deathadder v2Model no RZ01-0321 GAMING MOUSE.20000 DPI.

So within the last week I bought a brand new laptop, downloaded a bunch of programs etc including the Razer Core. I then was trying to remember how my old laptop was set up to run Macro’s (it’s fried). So I finally figured out I needed synapse and to have the Macro panel. At first I thought I was going to have to completely reconfigure my macro’s, as this was (apparently) Synapse 4 and did not look anything like Synapse 3. I then found out you could “migrate” your Razer setups (lighting etc). So I did that. However I can’t get any of the macro’s to work. One of them did for like an hour. But it was just one key (#2) on the 12 button side, so I know it’s not like the device is defective. (one weird thing is that when the #2 key was working the lights for the buttons weren’t lighting up) So, needless to say I don’t need to update drivers or anything like that. I have checked to make sure that the keymapping is all correct. I have looked online for solutions

The newly purchased Razer Barracuda X often loses any sound without any warning and then recovers after 3 seconds. Any ideas how to fix?

As per title, unable to do anything to the account, either login using password or reset password. please help

Hi I got 2 card thinking I can use them on gambling site and app. Can someone suggest me which site I can use these card