Razer Support

i lost old my old phone number and i cant verify anything 

Hello.I was using my mouse wirelessly, until the mouse pointer stopped moving. I thought it ran out of battery, but it was very strange since I left it charging before. I looked at the LED on the mouse and it stayed on a blinking white light (meaning that it does not detect the receiver). I tried on other PCs but it didn't work. I also tried connecting it by usb cable and it works perfectly.The mouse is only 4 months old, what should I do?

When using the mouse in wireless mode it works normally as in I move the mouse around, the light on the mouse is lit and moves normally. After maybe 3 seconds of idling, the mouse disconnects. I have plugged the dongle into another device and the issue still persists. I still am under warranty as I’ve only had the mouse for about 8-9 months now.

My razer hammerhead true wireless hasn't been turning on and it's won't appear in the Bluetooth and I can't find the pair thingy 

My activation code is not working

honestly i just want to top up on my mobile legends account because it has event on going right but i can’t receive any otp code on my number please help me about that.

My razer basilisk scroll wheel stopped working just now, and I had used this mouse barely for a year. I tried reinstalling razer synapse and even updated the firmware, yet the problem still persist Anyone got a solution? I really hope this post wont getting ignored because there’s a lot of people experiencing this problem too

Hi!I bought a barracuda x 2022 from official store in Kazakhstan and tried to activate the 7.1 surround sound in your application TNX SPATIAL AUDIO, unfortunately it says that my activation code that send to mail isnt valid. Could you help me with this issue? 

After updating the Huntsman Elite firmware to the latest available version, I'm having problems every time I turn on the computer.When Synapse 3 opens when starting windows, my keyboard stops responding, so I have to disconnect and reconnect the usb every time I turn on the computer.It's been a very annoying situation. Because before updating the firmware this did not happen. And worse, I didn't find any way to go back to the previous firmware.The keyboard is recognized by Synapse, but it doesn't work. Only the RGB is lit. And with that I need to connect and disconnect the usb every time i turn on the computer.I would like some help on how I can request this, or go back to the previous firmware.

My Nari Essential died recently and now it just won’t charge at all, no matter what I do. I’ve tried two different cables and three different plugs and not a single one of them has charged it. It doesn’t work when I plug it into my PC either. I can’t update the firmware as when I try to follow the steps, nothing happens and it won’t let me update it.  I don’t know what to do since I’m not sure buying a new charger would work and a new headset would be very expensive. Can anyone help? 

Have a Blade 25 2019 RZ09-300 that had a super loud GPU fan so I ordered one on eBay and installed.  Brought it up and it was super quiet and up for 2-3min then it said it was locking and the screen went blank. When I try to boot the keyboard lighting comes up and changes colors for about 10-15 seconds then it shuts down again  I tried reseating the new fan.  I tried powering up without the battery connected.  Any other ideas?

Hello,I got recently the Razer Kaira X (PlayStation Licensed) as a gift(i don’t have the receipt) and i have registered it in my products.I have selected to receive the activation code with an email and the site informs me that it has been sent to my email but it has been several days now and there is nothing in any of my folders(junk etc.)Any idea on how to resolve this and receive the activation code Thank you very much 😀

Hello! I bought the Razer Barracuda X (2022) headset, but unfortunately there was no activation code in the package. Even after registering the product on the official website, the code never arrived by email. I contacted support with this question and received a whole bunch of links, which unfortunately did not help me. The site requires registration of the product, although it is already registered. I am at a dead end

Razer Blackshark V2 PRO Dongle ReplacementHi, I can see there are a few threads on this but I really need to know if I can purchase a replacement wireless dongle for the Blackshark V2 Pro headset. Have been looking for information on this for a while and so far all I can see are Ebay options which I dont want to risk. Bit frustrating really - the dongle has basically snapped in half and I’d expect there to be replacement parts available.

My mic stopped working.  I thought it was mechanical but it works on other devices.  It used to show as an option to select from device manager as an input device but now it’s completely missing.  I’ve tried everything I can think of to get the mic working again on my computer.  

The microphone on my Razer BlackShark V2 has stopped working seemingly after an update on the 7th of March. My headset mic is working if I plug it straight into my computer and skip the sound card but with the sound card it isn’t picking up any sound. I have tried reinstalling drivers and Razor Synapse but neither seemed to fix the issue. I am fairly confident that it is set up properly on Windows end with me double checking that the privacy and default device settings are correct.

Hi everyone,I have a Razer Blade 15” Base - GTX1660 Ti (2019) | RZ09-03009, and I recently checked the SSD installed. It's a Samsung MZNLN128HAHQ-000H1, which seems to be a SATA SSD.I'm wondering if it’s possible to upgrade to a 1TB M.2 NVMe SSD in this laptop. Does the system support NVMe drives in the same slot, or am I limited to SATA drives?Thanks for your help!

Goo day,my Razer blaade D key is causing some issues due to gaming. Where can I purchase a replacement in the UK? Model Number RZ09-0409BWA3-R3W1

Hello, I am writing today in hopes for some assistance with a stuck/ dead pixel that has occurredon my screen at random.  I am seeking assistance on how I can go about resolving the matter. I have included a picture for reference.  

Hi, a few days ago I bought the Razer Blackshark v2 X headphones, I downloaded the 7.1 Surround Sound application and when I opened it and entered the code that came with the headphones "it tells me that the code is not valid" and I can't activate it. I wanted to know how I can solve this problem?

Hello, today 12/16/2024 I bought some Kraken, I get an error when activating the surround sound, I have the product registered, in the box I got a QR code that does not take me anywhere, I requested one online and when I applied it I got error, try it later, I don't know what else to do, I think about returning it and looking for another brand.

I'm getting an error that the activation code for my razer barracuda x has already been used. I'm the first owner of the product, how can this happen? And it's so ridiculous that I'm suddenly disconnected while it's working and I have to reset the computer to fix it. I want an urgent return on the subject.

SOlicito ajuda pois comprei o produto lacrado, eu mesmo abri e ja estava registrado.

I need to change my mobile number, please. Can anyone give me some help?

After updating my Viper Ultimate to v1.07.00_r1 my mouse refuses to stay connected to the to the dongle. I’ve used the pairing utility and it shows both dongle and mouse are connected, and says it is successful after completing the process but as soon as I disconnect my mouse with the supplied razer cable, it does not stay connected. I’ve uninstalled Synapse and completely removed any registries and left overs with Revo Uninstaller. Reinstalled Synapse to the latest version 4 and it still does not allow the mouse to stay connected.  I suspect the firmware for the mouse caused this issue with the dongle and the mouse to be untrusted? There is no firmware or update available for the dock where the dongle would be connected. This doesn’t seem to be an issue before the firmware update and there doesn’t seem to be support for downgrading the firmware to v1.02.00_r1 or an official method to downgrade the Razer Viper Ultimate. I’ve seen community suggestions on how this shoul