Razer Support

When I move my mouse it freezes. I use it at 8000 Hz. When I lift it up and move it fast, the connection is disconnected and then it comes back. I updated the drivers and use synapse 4.

Hello RazerSo I have noticed when the headset is plugged in even when no audio is playing I can hear the electronics like sound, sometimes it is super faint, sometimes it’s more noticeable, and sometimes it has a dial up modem like sound. This can be heard on all ports, and on the PS4 with no audio running. When a game loads it can also be heard and mostly goes away when the game audio is on, at decent volume i haven’t noticed this sound, sometimes i think it can be heard at low volume.  So just wondering if i should return if i can for a new set? Is this normal for these headphones? They are otherwise working fine from what i can tell. I have the latest firmware on this set by default and have followed all the support advice for similar issues.  Thank you and any help and advice would be great. Take care. 

Some time ago, I had an Intel AX201 wifi+bluetooth adapter in my laptop. And so, I changed it to an Intel BE200. After that, problems started with the Razer Basilisk V3 Pro. Sometimes it loses connection. It is fixed by disabling bluetooth and disconnecting the mouse for 10 seconds. Sometimes you have to hold down the two left buttons and the wheel on the mouse. All the drivers are the latest. The advice from this thread - https://insider.razer.com/systems-14/razerblade-2022-fail-upgrade-intel-be200-wifi7-card-64932?tid=64932&fid=14 did not help. Now I have reduced the transition to low power mode to 10% charge, but I am not sure that will help. Can you help me fix this? In principle, I can return to the Intel AX201, but I would not like to.

Literally only the Kraken TE's stereo audio is working, when I set the Razer Kraken audio controller option as the default device it works, but only the stereo. And when I enter Synapse, it asks me to set the speakers (Razer Audio Controller - Game) as the default device and the sound remains muted. To be quite honest it is very frustrating, please can someone help me?

The headphones themselves are amazing, and they have great sound quality. I purchased a different headset prior to these but I didn’t like them. When I went to return the old headset through Best Buy, I got a gift card. I used the gift card to buy the Kraken headphones. Since it wasn’t the card connected to my account the purchase does not show up on my best buy account, it just says the old ones were returned. Without proof of purchase I can’t replace my headphones at best buy, and I have been looking for a replacement dongle for months with no luck. I was so excited about these and now they are basically pointless to have which is disappointing. I can’t afford to replace the entire set right now. Where can I buy a new dongle? Can someone please help?? I am really considering just not using Kraken anymore because the replacement pieces are so hard to find.

i have Razer BlackWidow V3 And the "W" button doesn't work for me.or rather, it only works for me when it wants to, maybe once every 10 seconds.i have a razer softare and in the sftware i dont have my ceybord

Hello, i have a Problem since now.I playing GTA SA Definitiv Edition on my Phone (OnePlus Nord 4) for a while now and everything was fine.Until today!The L1, M1, D-Pad Up, Right and down stopped working. All other buttons work fine.I tried restart the phone, looked for dust on the USB, check the Accesibility Settings (all off)The buttons doesn´t work anywhereAnyone have an Idea or it is broken?i have no warranty, i bought it via “Ebay Kleinanzeigen” a while ago second hand :/

I bought today THX sound system I recevied a activation key to my email but when i enter it it says ithat it's wrong Did anybody had the same problem ? How can I fix it?

I have basilisk x hyperspeed. I like it a lot but I can’t take the loudish clicker anymore. Do they make something like it that is quiet? I am looking for a wireless mouse. 

Здравствуйте! Код активации THX spatial audio не рабочий. Ошибка "Введенный код недействителен. Повторите попытку."Hello! The THX spatial audio activation code is not working. Error "The entered code is invalid. Try again."

o mouse e novo  aparece como já registrado como faço

Apres avoir activer mon code d’activation pour casque je n’arrive pas à utiliser synapse et il ne reconnait pas mon produit j’ai essayer de désinstaller rien n’y faire j’aimerai être conseiller si possible en vous remerciant.

HELLO, I NEED HELP WITH THIS ERRORI’VE BEEN TRYING TO TOP-UP TO BLACK DESERT, I WAS ABLE TO RECHARGE RAZER GOLD WITHOUT ANY ISSUES NOW IM TRYING TO USE RAZER GOLD TO PURCHASE A-COIN FROM BDO, THEN F2A KEEPS FAILING I’VE TRIED MULTIPLE BROWSERS, MY PHONE AND ITS STILL PERSISTS IVE SUBMITTED A TICKET BUT HAVENT RECEIVED A RESPONSE YET, NO HUMAN BEING IN LIVE CHAT BOT AUTO REJECTS ITWHY IS IT HARD TO CONNECT TO PEOPLE IN CUSTOMER SERVICE HERE, MIGHT BE A SMALL AMOUNT BUT COME ON RAZERHELP  

Can someone please assist me? I lost access to my old phone number and I cannot make a purchase. Razer asks me for a code on my old phone number which I cannot access. Thank you!

Please help me to remove my lost old number 😭😭😭😭😭😭

KULAKLIGI ALALI DAHA 1-2 HAFTA OLDU KULAKLIGIN SES ACIP KAPATMA KONTROL KUMANDASI SADECE SESI AZALTIP ARTTIRIYOR MIKROFONU AÇIP KAPATMIYOR YARDIM EDERMISINIZ

KULAKLIĞI ALALI 2 HAFTA OLDU wireless İ ÇALIŞMIYOR ANLAMADIĞIM BİR ŞEKİLDE YARDIM EDERMISINIZ

I had bought a Blackshark V2 X for my nephew to use with his Xbox Series S as this headset is a wired 3.5mm headset. For whatever reason, the mic does not work when connected to the controller. It works with every other device, but it will not work with any of his xbox controllers.I have determined that the issue appears to the ‘band’ on the connector does not make appropriate contact when connected to the controller resulting in the mic not working. There are 2 solutions i have found to this; 1. is to use an xbox stereo headset adapter if you happened to have one and your controller supports it, or 2. is to use the audio and mic splitter cable that comes with the headset, and then buy another splitter that combines the audio and mic back into 1 3.5mm connector and plug it into the controller.How and why is this happening with these headsets? I can see multiple people complaining of the same issue. This is also not the first time i have encountered a Razer pr

Hello razer, how can I change my email, I just created an account using Apple login and the email was hidden, can I change it to an existing one?

My left stick recently and the options button  broke and I wondered where I could find replacement parts .I asked here in Greece a repair shop and they told me that are hard to find .I really want to fix it because it is a really good controller and it is worth it 

can anyone help me because my phone number just got deactivcated years ago and im using a different phone number now i still got my gmail in it and i already added a razer gold in my account and i cant use it to buy ..bcz i already reload ….

i have 3 issues on my razer blackwidow v3 mini, here is the detail:1. battery indicator issue.when i use wired mode, the battery indicator detected 100% fully charged, and when i switch to 2.4 ghz mode/bluetooth mode, the battery indicator change to 4%, before i tried this, i have charged my keyboard for 4 hours, and the led indicator showing green light, which means the battery is already fully charged, but when i used wireless mode, the battery is still detected only 4% battery.2. my razer blackwidow v3 mini bluetooth mode wont pairing in any devices.the second issue is i cannot connect bluetooth mode into my laptop, before i was trying to connect bluetooth mode to my laptop by pressing fn, bluetooth, and 3, and it worked, but after i use bluetooth mode in my laptop, i tried to "remove device" from my laptop bluetooth setting, after that, i tried to repairing again into my laptop and it wont work, i tried to use other bluetooth device in my laptop, i tried

Greetings, I have backup codes for my razer product but I don’t know how to use them (in which order etc.)Any help?? : ) :)

I have bought the Razer deathadder v3 pro mouse about a year and a few months agoand the wheel started to not fuction correctly when i scroll up it sometimes makes me go down and the same happens when i try to scroll downis there any solution for these kind of issue??

Hey guy, i have macbook air and i just purchased deathedder v3 hyperspeed but razer synapse is not recognizing my device can i get help? Thanks!