Razer Support

I just recently purchased a Razer Blackshark v2 X (wired jack) from amazon and although the headphone quality is good, the microphone seems to be very quiet. I have tried changing it manually through third party apps, made sure the mute button on the headset was turned off, and tweaked with the actual Razer app itself. If you have any suggestions or fixes, please help!

Compré unos auriculares kraken , pero el audio ya está fallando , la garantía todavía está vigente con el proveedor .(Removed invoice for security purposes)

Hi, I have been using this keyboard for about 2 years now, never had any an issues. But two days ago when I started my pc the keyboard was unresponsive. I tried hard resetting the keyboard (esc+caps+space). Then it entered demo mode. Tried hard resetting again. It became unresponsive again. The keyboard has been stuck in this loop ever since. It did become normal after multiple hard resetting but only for 10mins after which it became unresponsive again and it has also stopped being detected by the windows device manager and by synapse. I have tried multiple solutions over the past two days but to no avail. Here are some of the solutions i have tried:Hard resetting the keyboard. Restarting the PC. duh Using different USB ports. Using it on a different PC.  Uninstalling / Reinstalling all Drivers, Razer Synapse 4. Ran the Razer detection troubleshooting tool (nothing worked) Tried to update the firmware of the keyboard but it cant detect the keyboard in order to update. uninstalled Riot

Compré unos auriculares kraken , pero el audio ya está fallando , la garantía todavía está vigente con el proveedor . (Removed invoice for security purposes) 

Hey, #i changed my phone number a while back and need to change it here since its my backup for codes. Can you guys help me please. Thank you

Hello! I had a question regarding the Razer x Overwatch x Hello Kitty and Friends promotion. If I purchase a Razer Sanrio licensed product from Razer.com, do I receive a code for a specific Overwatch bundle depending on the product, or can I choose which Sanrio-themed Overwatch bundle to unlock? For example, if I buy a Cinnamoroll product, would I only receive the Kiriko bundle, or could I choose the Hello Kitty x Juno bundle instead? Thank you!

hiSo to make it simple i have like 30 fps on forza horizon 5 with settings in low/medium with a 3070 ti.I strongly believe my laptop is underperforming. It also happens in games like Garry’s Mod, where I get hardly 60fps with the lowest settings, and not even 40fps, I believe, in GTA.I tried to reinstall my drivers, put everything i coud on high performances on synapse and Nvidia control panel, i did disable the whisper mode and raise my laptop a little bit so it can cooldown normaly. I use an external drive so i can keep 200g of space on my main disk and pretty much also prioritised the nvidia graphics card on high performance on every game i play.At this point i’m reaching out for help because i have 0 idea of what to do more. The only things i may tend to suspect for those performance is the fact that i do not use a razer cable to connect the power of my laptop to electricity ( European 250 V 10A i think) and did activate the battery health thing where your laptop stop charging at l

I have noticed that there is a significant bug with Razer Synapse that is causing disconnection issues galore. Occasionally, Razer Synapse will start and set wireless power saving all the way to the left (which should be 1), but it actually shows “0” on the slider, which is causing my mouse to connect for about 1 second and then disconnect and turn off and then cycle that process every 10-15 seconds. Please fix this bug!!!

Tried to plug in my Razer Seiren X today after a long time of not being used. The Seiren Microphone doess not respond at all.Cannot attempt to even update the driver. Have tried to uninstall from device manager and restart the computer to no avail.The green light on the mute button does not light up. What may be the cause and what should i do?

I have never actually gone around to update my BIOS ever since I bought the laptop some four years ago, now that I try to download the BIOS updater for my Blade 15, the updater doesn’t recognise my model and says “this firmware tool is for use only with Razer Blade and compatible system. The application will now close.” I think its worthwhile to bring this up. A year into buying this laptop, I brought it to a local Razer contracted computer specialist to fix my laptop, I didn’t know what they fixed but I thought it might be relevant to this issue.

 Yesterday I bought my new Razer Hammerhead TW X but after I charged them for about 2 hours, the earbuds still have no power. The logo doesnt light on. But the green light on the box is green

HiI’m asking here because I saw that some firmware-related mouse issues were helped/escalated through Razer Insider before.My Razer DeathAdder V2 suddenly stopped working after I was using Razer Synapse 4. The mouse was working before, but now Windows only makes the USB connect/disconnect sound. It does not work as a mouse, it disappeared from Synapse, and in Windows devices it appears strangely as a drive/device instead of a normal mouse.What I already tried: Tested it on another computer Tried different USB ports Checked Synapse, but the mouse no longer appears there Contacted Razer Support Sent proof/video of the issue My support case number is: (removed for security purposes)Support told me the product is out of warranty, but this does not feel like normal wear or physical damage. I have taken good care of this mouse for years, and it was working normally before this happened.  That is why it is very frustrating to see it become a brick after using Razer’s own software. It

Anyone having the same issue like me ? i just update to my viper to newest firmware and i charging my mouse its just stuck at 57% 

I recently noticed that my battery has slightly risen and I was wondering if there was a website where I could buy the original battery from again in the UK. I can’t find an original anywhere in the UK. If anyone can help that would be greatly appreciated.

Since Synapse 4 wasn’t working properly on my device, I’d like to switch back to Synapse 3. I had a great profile set up in Synapse 3 along with tons of macros. I had everything configured exactly the way I liked it and was very satisfied with it. I switched to Synapse 4 based on someone’s recommendation, but unfortunately it didn’t work properly on my computer.Because of this, I reinstalled Synapse 3, but now I’m having trouble getting it to detect my mouse. I would really appreciate your support regarding this issue. I’ve already tried all of the methods and solutions I could find online, but none of them worked.Thank you in advance.

Hi everyone,I am living in Vietnam and trying to purchase the THX Spatial Audio software upgrade for my BlackShark V2 X. However, at checkout, the store page blocks me with an error message: "You have an Open RMA, please click here to edit your order."When I click on that link, it redirects me to my Support History page (https://mysupport.razer.com/app/account/support_history), but both "Pending Payments" and "All RMAs" show "No records found".Because of this ghost RMA bug, the checkout page is stuck on the US region and completely locks my Billing Address to the United States (+1), so I cannot switch it back to Vietnam to use my local card.Is there any way to reset my cart session or update my Billing Address to Vietnam on the system so I can complete the payment?Thank you!

Hi All, I am experiencing trouble with my new razer blade 14 2025. I tried everything, updated bios updated windows, set the cpu boost mode to disabled. I turn the fans to 5500 to run constant and turn on Arc raiders. Laptop sometimes plays fine and after some time restarts. I limit the fps to 75 so it runs cool temps are stable at 76c cpu and 63 c for gpu i have the 5070 rtx setup.all of the sudden laptop restarts and i dont know why. 

I have hammerhead hyperspeed for PS. Last night I went to update the firmware via https://mysupport.razer.com/app/answers/detail/a_id/13180The firmware updater failed to complete, stopped at about 50% and showed me this error message (now this message appears whenever I open the updater):  and prompted me to replug the dongle and re-open the case, then remove the left earbud and leave the right one in. Then it completed (and now when I repeat the process it says the firmware is updated).My guess is that the first time something went wrong at around 50% right when the right earbud was about to be updated, and got bricked. Now only the left one (the one I was prompted to remove from the case) works. I did everything as outlined in the update guide, using a Windows PC with constant power draw, the case was sitting open right next to the dongle …  

Why is my 2019 Razor Stealth a legacy product  when it was purchased in 2019? I need a recovery image. I did a reset, and I can’t sign in to Synapse and deal with the NVIDIA app. I want to keep bios and NVIDIA card up to date

My question revolves around if there is anyway to pull synapse 3 off of my old laptop to use on my pc with all of the functions still usable. Synapse 4 is a complete mess and from the looks of it Razer has no desire to fix the bugs/improve the program. When I’ve installed synapse 3 back onto my computer I am unable to use any of the functions from the program (lighting, macros, etc). At this point it seems like easiest solution is to just change brands but since I have close to 7-8 different Razer products that would be unfortunate. Is there any workaround to continue to use Synapse 3 with all the functions or has Razer made that impossible in an attempt to force users to upgrade to Synapse 4?

I just bought a brand new razer blackshark V2 x but i can't register it to my account to get the activation code for the 7.1 surround sound feature. Can someone help me? 

Hello, I have recently buy the Razer naga V2 PRO (1week ago), and almost all is fine that a great mice, but my side buttons 1 2 3 doesn’t work. on 6 an 12 buttons panel.Do somebody have the same issue?it’s connected via dongle (try bluetooth and wire), i have all up to date (windows raze synapse and frimeware) tested on multiple softwares, clean it as recommended by razer etc. try remapping the butons and nothing work.i have contact razer support and open a ticket and waiting there answer but i wish to know if somebody also have this issue or it’s just bad luck and will it be cover by warranty? thanks for reading and your responseshave a great day

I bought this a little over a month ago, been working amazingly except tonight, context: The headset is connected to my pc via the dongle and was charging through the usb-c cable connected to my pc for over a day. I accidentally turned it off while using it (holding down the power button, while still charging through my pc) and i heard the “power off” audio, then it happened, nothing, the headset wont turn on, wont charge, wont connect on Bluetooth or anything. There is no light on the led. When i try to turn it on (holding down the power button) nothing happens, no light or any audio.

Hi everyone,I bought a Razer Barracuda X headset yesterday. As soon as it arrived, I tested it with all the connection options (dongle, bluetooth, 3.5 cable) on my Windows PC, all fine, super happy with the device. I connected it with the USB-A to USB-C cable to my laptop, and went to bed to let it fully charge. I saw the blinking red light, so I assumed everything was fine.This morning, not even 12hs later, I attempted to turn on the headset to connect it to my iPhone and, surprise, it won’t turn on. I tried connecting it to my laptop with the USB cable again, no lights. I tried using the 3.5 cable and, for some reason I still cannot comprehend, the audio it’s extremely distorted both output and input. Before someone tells me to update the firmware: I can’t, because the tool requires the headset to turn on and, as I previously mentioned, I cannot do that.I know my computer is not the problem because I have a Corsair headset that is working perfectly both with USB and 3.5.Anyone else e

I need a replacement for my Kraken V4 BT wireless headphones, and they are not for sale anywhere.  What am I supposed to do.