Razer Support

Hello, after update to synapse 4, my macros slowing down after 1min useAn example macro LINK TO MACROS

I need to get a new controller for gaming. Do any of the new controllers work with Win 10 ? Checking the Discerptions in the store page, there is no mention of Win 10 support. Thanx 

Will the Naga V2 Pro work with the PS5? I'm looking for a mouse with a few more buttons to play Warthunder. The Naga V2 Pro's 6 buttons seem like a good fit, but I'd like to know if it will work with Warthunder on the PS5. I have a PC, so I think I can set it up.

I would just like to raise awareness of my Trackball musings over in the the Mice and Surfaces section.I have read some related topics while posting this that trackball response is much slower than modern optical mice.However as I stated in my reply in Mice, I am an Ancient Gamer/Disabled Veteran with arthritis issues in all joints especially hand,wrist,elbow, and shoulder so moving a mouse around on the desktop just does not work for me even if it is very light in weight. I have expounded here on what I had wrote there to make you aware on the difficulties I am having…Along the same line, I mentioned a replacement better keyboard than I have currently (it is wireless) from RazEr with my issues and what I mentioned already there in mind…As I also mentioned, I am here because I just purchased a RazEr Kraken V4 Pro headset which I really like.    

need the dongle to have thx, forget everything posted here

does razer kraken v3 have warrenty i bought 7 month ago and after these month its one side just snapped while i pick it from one side 

So I´ve had some problems with the lighting of the keyboard, so I´ve googled and found the hard reset. After doing it, the lights worked again as they should and I could set like I wanted, but I couldn’t write anymore. I tried deleting the driver and installing it again, I tried the hard reset again, I tried the Key combination to get out of demo mode. I even tried a tool I found in the forums, which cleans all drivers so I could reinstall them, still no fix until now. Of course I tried reinstalling Synapse too. Now I don’t find any other solutions in the forum or anywhere else for my problem. Hope you guys can help me with that.

I tried in past, an yet i didnt manage even know. Unrecognized Serial NumberPlease double-check similar characters such as:"I" and "1""O" and "0" Message shows and i did multiple different combinations.

Hello, My USB Atheris dongle doesn’t working any more. Any help to replace it please ? Thanks a lot.

recently had baby, then directly moved. with everything going on somewhere in the mix i misplaced the usb dongle. I’ve looked online for days to try and find replacement. even tried to see if there was a way to re write an aftermarket usb dongle. please is there any way to get another?Razer Turret for Xbox One - Wireless Mechanical Keyboard – US Layout Serial NumberPM1926F32600258Product numberRZ03-02820100-0000

Buenas necesito cambiar mi número de teléfono 

so i just got a pair of razer  blackshark v3 x hyperspeed’s coming from a razer blackshark v2 pros  and it says it has Bluetooth mode but so far i’ve paired with my iphone twice and my computer once and got no Bluetooth audio out of either device.. is this Bluetooth only for phone calls?

Hi guys.  I want to change my phone number but the old number is deactivated and I dont have longer access to old number. I'm also not able to get live support. Email is still working. Kindly advise is there any solution?Please anyone or Razer Support Team help and assist me in this issue.  Thank you!

I lost my usb dongle for razer blackshark v2 pro 2023, i need a replacement.I do not want to have to go to third party websites to buy this so if you can please help me.

I need the amd5 upgrade kit for the razer hanbo chroma 360mm please. I cannot hit the submit button when entering the serial number on the support page

My headset's USB-C dongle isn't working. I've tried it on other computers and phones, but it still doesn't work. I uninstalled and reinstalled it from Device Manager, but it still doesn't work with the dongle.

Hi guys, I just noticed my V3 still has this problem with periodically loosing connection.Suddenly in the game it stops working, the it blinks 2x green, and I get connection again. Sometimes its 1second without connection, sometetimes its 3-5 seconds without connections.I already contacted Razer support and got my “old” V3 replaced by a new one.Now this new one has the same error. It is really annoying, and im not the only one.According to reddit / internet alot of people do have this problem.I already changed dongle sides on my Laptop (switched from right side usb to left side usb) to counteract any signals from the internal W-Lan.Already changed batteries.Already updated firmware.Already have my dongle near to my screen.Already tried different sort of batteries.Already have the newest Synapes.Already tried the older Synapse.Already tried frequently resetting / restarting

I’m experiencing a serious issue with my Razer Leviathan V2 soundbar.After connecting it to my Windows 11 PC via USB-C, the system does not detect it at all. The Leviathan V2 powers on, but only shows a solid green Source light (AUX mode). When I perform a hard reset by holding the Power + Volume Down buttons, then swipe through the buttons, the Source light starts blinking blue (Bluetooth pairing), but I’m unable to get it to switch to USB mode (white or purple light).So far, I have tried the following: • Multiple USB ports on different PCs • Different USB-C to USB-A and USB-C to USB-C cables (data capable) • Reinstalled Razer Synapse and all drivers • Factory reset the device • Checked Device Manager (no sign of the device) • Attempted connecting to other systems (no detection)At this point, I suspect there might be a hardware issue with the USB controller in the Leviathan V2. 

Hey folks,Have the Razer Tartarus V2 with the Synapse Software version 4.0.86.2601201054 running under Windows 11 Home- version 25H2 - OS Build 26200.7623 with all available updates.  I am experiencing an issue where, if the software is running. the “4” key on my keyboard (the one above the “E” and “R” keys simply does not work anywhere.  Not in notepad, any browser, basically nowhere on the computer.  However, when I shut the Razer Synapse software down, the key regains full functionality.I by default do not have the key bound on any profile, no Hypershift or anything.  I have bound the Num 4 key (From the keypad), and that will come through on things, but still the “4” mentioned earlier refuses to be recognized until I stop the Synapse software from running.  Also have tried a uninstall and reinstall, and the behavior continues.  Any help on this would be appreciated, as I am an avid gamer, and the specific “4” key is needed.Thanks,Pherix

Just got the keyboard yesterday, still grasping with synapse + chroma; one main issue is the Function key doesnt seem to be working as intended (FN + CTRL 1 to 9 etc to change the rgb effects). It only disables the lighting on all keys except F9 to F12, and INS, DEL, HOME, PAGE UP, PAUSE (which are all on white color), and happens only when Function is pressed down. Once released, it goes back to the default green that I've set to the profile. Whats happening and how to fix this!?

The red mute LED on my Ornata V3 isn’t working anymore when pressing the mute button since Synapse 4.0.86.2507180821. Issue still exists with Synapse 4.0.86.2509080713.

Just bought the V2 Pros. So far they are like the wired ones. One thing I have found is that Mic Monitoring ( sidetone ) doesn’t seem to work. I’ve checked across the internet and Uninstalled the synapse app and checked for software updates. Everything is up to date and in settings it is all selected. But still have no sidetone. Any advise will be greatly appreciated. 

After updating Synapse, Blackwidow v4 X lost its functionality when the Synapse application is open, the backlight does not work correctly, the key functionality does not work correctly, reinstalling drivers and software does not help solve the problem.

Make it make sense? I did the mistake of having wishful thinking of updating to Synapse 4 for its improvements, and it’s telling me that it doesn’t detect any previous profiles and saves. I clicked the migrate profiles button in the top right tab and guess what? It tells me to log into Synapse 3 and save my profiles so I can import them. Would be absolutely fantastic if you COULD download Synapse 3 and not be forced to download Synapse 4 with every single search of Synapse possible. Love having to fix something that never needed to be fixed in the first place… Least you could do is have the option to download the previous versions if you're going to even suggest this as a possible solution.  

Can anyone help me how to change my old number I can't access it anymore. My email is working.