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42505 Threads
V
VividVermilionlab633
posted in Razer Support
Basilisk left mouse button double-clicks when held down

(I posted this to the wrong forum yesterday) My (fall 2018) Basilisk has developed an occasional problem where it sometimes double-clicks the left mouse button when I hold it down to drag. It happens several times a day, and it seems to be more frequent as time passes. A little casual searching suggests that this is a problem with the switch on that button. If so, is this something I could fix myself? Thanks!

3
Razer.Speedcr0ss
3 years ago
T
TheSaintBW
posted in Razer Support
Razer 15`` RTX 3080 Display Port dont work

I cannot connect my Rift S or my Reverb G2. Both are not detecting by USB-C On my old RTX 2080 on 15 Blade it works fine What can i do

1
Razer.Speedcr0ss
3 years ago
H
holdbacktheday
posted in Razer Support
Blade 15 Advanced RTX 3070 issues!

Hi everyone, I just bought my first Razer Blade and am having nothing but problems trying to play games. I am only getting 30 frames or less no matter the settings and I cannot figure it out. This is a £2000+ laptop that should not have these problems straight out of the box. I originally thought it was something to do with optimus and the graphics card switching and/or the refresh rate switching After trying various things e.g enabling high-performance mode in NVidia control panel as well as in the bios and synapse and getting nowhere I downloaded MSI afterburner and it seems that the GPU is being power limited when in game but it is also receiving over 700w of power which is WAY too much. Could this be the issue? Has anyone else experienced this? Is there a known fix or should I just try and get a replacement machine?

1
Razer.Speedcr0ss
3 years ago
J
Jus10P
posted in Razer Support
Blade 14 USB-C Ports not working with drives

I recently received the new Blade 14 system. Overall I like it a lot, but have been having a weird issue with external SSDs attached to the USB-C ports. When I first connect a drive it shows up for a couple seconds then disappears. Monitor connected to a USB-C port works with out issue, so I don't think there is a problem with the port itself. The drives work fine on other computers, included an older Blade Stealth. I have tried reinstalling the AMD chipset driver and that did not change anything. Anyone have any other suggestions?

5
Razer.Speedcr0ss
3 years ago
D
Djandyra
posted in Razer Support
Razer Blade 14 / Razer Thunderbolt™ 4 Dock Chroma

Since the Blade 14 does not have a Thunderbolt connection, it will not work with the Thunderbolt 4 Dock Chroma, correct? Or does the dock still work with USB-C (only more slowly)?

1
Razer.Speedcr0ss
3 years ago
O
otocon
posted in Razer Support
Razer Blade 14 AMD - two-finger scrolling sometimes switches to zoom-in/out

When I scroll through pages in PDF file or text editor with two fingers gesture, sometimes it is incorrectly interpreted as zooming gesture. In other applications it sometimes appears as if I'm pressing Ctrl key multiple times. Laptop is very hard to use, having this issue, as I mainly rely on those applications. I never had this problem when working on Dell XPS or Macbook. Recording of this bug (gif): https://drive.google.com/file/d/1LAjI1rH2HfXZdemPNAl8ByPBHw4qoQJj/view?usp=sharing

1
Razer.Speedcr0ss
3 years ago
D
DaddyCoffee72
posted in Razer Support
online support

I cant seem to find a way to talk to a live agent about my RMA.....does anyone have a link that can take me to one? TYIA

1
Razer.Caziel
3 years ago
L
littleslavegirl
posted in Razer Support
Kitty headset disconnecting reconnecting

Kitty headset keeps disconnecting, reconnecting. updated synaps, repaired razor synaps, uninstalled, reinstalled headset from device manager. changed usb ports, 2.0 and 3.2 still both have issue uninstalled, restarted, reinstalled drivers in the device manager when it stops working it removes itself from audio imput/output and sound, video and game controllers but not from human inferface devices still occurs after exiting cortex/synapse already reviewed https://mysupport.razer.com/app/answers/detail/a_id/3542/~/razer-kraken-kitty-edition-%7C-rz04-02980-support and https://mysupport.razer.com/app/answers/detail/a_id/4000

1
Razer.Caziel
3 years ago
J
joretogt
posted in Razer Support
RAZER BLADE 2019 Base model cmos batter replacement (ml1220), part 2

As the support locked the thread /razer-blade-2019-base-model-cmos-batter-replacement-ml1220.76171/#post-760582 (for no reason - great customer care), I'm posting the continuation for that thread here so that it may help somebody else. The laptop does charge the battery so if you replace it, it has to be an ml1220 (3.0v rechargeable battery). I replaced it with a third party battery and everything is working fine.

1
Razer.Caziel
3 years ago
Y
Yuehan006xx
posted in Razer Support
7.1 Surround Sound

Why am I stuck with this page? It doesn't show me the box to enter my code. Can someone tell me how to fix this please?

3
Razer.Caziel
3 years ago
D
Dirkakashi
posted in Razer Support
Razer Naga Pro not charging

Making this post again because when support reached out to me they've ghosted me for 2 days now. i just want my mouse to work and Caziel said its something to do with firmware and that they wanted me to PM them my serial number. Please someone help me, i just wanna use the mouse wirelessly like i bought it for. I bought a razer naga pro a few days ago cuz i wanted to try a wireless mouse for the first time. it came at 35% charge and i plugged it in and turned the wireless off to charge all night and all the next day while i was at work. i came home and it was still 35% and since then i used it wirelessly and its at 4% and has been at 4% for the past 2 days. is there something im doing wrong?

1
Razer.Caziel
3 years ago
M
maowong
posted in Razer Support
SPEAKERS DON'T WORK

i have a new Razer Blade Advanced 15, and the internal speakers are not working, the speakers of the external monitor works perfect.

1
Razer.Caziel
3 years ago
C
clum84
posted in Razer Support
Nari Ultimate - THX no sound

Having an issue with my THX producing no sound, all of a sudden. Headset 'game' and 'chat' work fine, but if THX is selected as the default device, no sound comes through the headphones. I have tried reinstalling Synapse a few times, as well as a few other 'fixes' found on the forum, such as running windows audio troubleshooting etc, with no luck. Don't really understand why it has stopped working all of a sudden, literally overnight, when nothing has changed on my system....no windows updates or anything like that. Any suggestions to get this working that I might have missed? It's as if synapse has stopped recognising my Nari Ultimates as THX capable...

1
Razer.Caziel
3 years ago
A
a_z0.
posted in Razer Support
My armrest to my Huntsman elite is starting to break (the "leather" is breaking)

As the title says the fake leather on the armrest on my Huntsman elite is breaking and has tears. Is there any way to purchase a new armrest with RGB? If not, how do I know which armrests will fit and attach properly out of the non-RGB ones purchasable in the online Razer store

1
Razer.Caziel
3 years ago
M
MagentaPinktechshare559
posted in Razer Support
Mouse problems

Hello guys, please help me. I have an old issue. I don't understand why happens or what causes it but whenever i restart my pc its fixes it to a maybe 6-8 hours. (I don't know exactly how many hours.) So i have a Razer Abyssus V2 and when i start my pc for the first time of the day and launching CS:GO or every other game i noticed my mouse movement is not smooth. So when I turn to the left, or to the right my mouse does not stops immediately and its feels uncomfortable/weird. (And I'm not so accurate when I'm aiming.) But when I restart the pc everything's back to the normal. The mouse is 3 years old and no damage at all. (like a new) I tried everything: reinstalled my pc, all the drivers ,mouse drivers , switching USB ports and every options in windows are the correct for the mouse so that's all good except i doesn't tried the mice on other pc but its in plan. (Raw input is on in the games.) Help me please this mouse is good and i think the problem is in my pc. PC config: Intel Core

1
Razer.Caziel
3 years ago
B
Barney231400
posted in Razer Support
No Response in PM

Hi. I wrote my problem in Razer support Forum and Razel.Caziel responded: Let me assist you with this. Please PM me the .... So I did PM him twice and no respond for more than 24 hours. Someone here help me out to resolve the problem faster....

1
Razer.Caziel
3 years ago
W
Weediz00m
posted in Razer Support
tartarus v2 wrist rest issue

my wrist rest is starting to crumble even though i have only had the keyoad for a while. I would like to know if I can have it replaced? that's all <3

1
Razer.Caziel
3 years ago
R
Redux_Harmony
posted in Razer Support
Help with sound on Stream

Hey guys! I am currently giving up soon, been at this for WEEKS! I have new gaming PC with windows 10, and I'm uisin Razer Ripshaw HD to Stream from my PS4. I have also connected my Razer Kraken Tournament Edition with USB on my PC. Here's all of my issues so far, I'm gonna do it the list way cause it's WAY too much... - Either my voice ain't recording - My teams voice is not recording - Game sound not recording - All sound is recording but the sound is robotic when rewatching Stream later... As of now I've had more hassle than it's worth.. it's so many different sound and audio settings, both on the PC, SLOBS and PS4... Now I have sound from both my computer and PS4, but the desktop Alerts for SLOBS is so loud that I'm gonna be deaf after the next Stream, but I can hardly hear the PS4, and sound is also stuttering... I have googled, read and youtubed for weeks, but I do not understand how to set this up so it is both good audio for me and my viewers... I tried plugging my he

1
Razer.Speedcr0ss
3 years ago
E
eggDarkBrownurban756
posted in Razer Support
Meu email esta errado

Meu email esta errado dai nao consigo pegar os codigos da 2 etapa como faco

1
Razer.Speedcr0ss
3 years ago
O
ocaraiooo
posted in Razer Support
Can’t connect my abyssus v2 anymore

For some reason raser abysses stop recognizing my raser abyssus v2. When I open the software (with a different mouse ofc) 3 options appear: register your razer product warranty, visit Razer store and lastly view compatible devices. When I click on view compatible devices it takes me to the razer synapse 2 download page. Therefore I can’t connect my mouse anymore because it only takes me to the razer synapse 2 main page. Please help me!!

1
Razer.Speedcr0ss
3 years ago
T
TheDarnarios
posted in Razer Support
Razer BlackWidow V3 Pro Wireless, Lights off in wireless mode only.

My Razer BlackWidow V3 Pro Mechanical Wireless keyboard every couple of days the lighting turns off on wireless mode but the keyboard works fine and both wired and Bluetooth the lighting works fine. The only way I have found to turn it back on is a reinstall of synapse. As you can probably imagine reinstalling synapse twice a week is very annoying so I was wondering if there is a more permanent solution. I have checked for drivers and have clean installed them many times Thanks in advance!

1
Razer.Speedcr0ss
3 years ago
C
cany1
posted in Razer Support
Razer Blade 15 Studio Edition 2020 Battery Removal

Hi, I have an extremely bloated battery on my rz09-0330Q laptop, I have unplugged the battery and looked for a tutorial to remove the battery but all of them show 6 screws that need to be undone but mine seems to have 5 visible and it wont release from the right corner, is there another way to remove that I am not seeing? Also cant seem to find a replacement battery for this specific model will another 15 advanced laptop battery work? please if anyone can help, thanks in advance.

1
Razer.Speedcr0ss
3 years ago
R
roadaeroStraw674
posted in Razer Support
Not getting answers/updates for support request from Razer

Hello, I've recently bought the razer blade 15 2021 (core 11th gen, rtx3070, 1440p panel 240Hz). Long story short : - I'm requesting a full refund - as allowed per french law - as I bought it on the french store - Support commited to answer within 72h, which they didn't - I've contacted @RazerSupport on Twitter to help, but the case didn't get updated whatsoever For the details, a video is worth a thousand words : There are heavy interferences between the WiFi antennas and the panel cable which are most likely physically routed in the same hinge. It shows with strong artifacts on the right side of the screen, multiple times per second. When transferring data, this occurs. It can be partially resolved by lowering the panel refresh rate at 60Hz (sad as this is a selling point of the laptop) or by lowering the wifi "Transmit Power" in the WiFi card drivers (to "3. Medium" or less). More worryingly, it also happens WiFi off when close to an active access point with heavy traffic. Regard

1
Razer.Speedcr0ss
3 years ago
B
brt112
posted in Razer Support
7.1 Surround sound

so basically i bought Blackshark v2 x my code was blured when i scratch it. so i cannot activate my code because the text was blurred. any solution?

1
Razer.Speedcr0ss
3 years ago
I
insightMalachitefast868
posted in Razer Support
Blade Stealth 2019 - Battery Specs

Noticing my case is starting to warp slightly, and the drain time for the battery is severely diminished. I know my product model (RZ09-0281x) is outside of warranty - but other than the battery issue, it's still serving me well. Would it be possible to get a confirmation on the "supported" battery model and specs? I know an official replacement is unlikely at this point, but I'd be happy to take on any repair/upgrade cost (and risk) myself.

1
F
3 years ago

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