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Razer Support

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  • 38,693 Threads
  • 56,233 Replies

38693 Threads

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KevinLikesBread
posted in Razer Support

Razer Nari THX Spatial Sound not working

Hi, I bought my Razer Nari last februari and everything was fine. Now my pc had an update yesterday and now all out of no where, my "THX Spatial - Synapse" doesn't work anymore. It doesn't give any sound but when I try a troubleshoot I can hear the test sound. This is the only sound I can hear. Please help me with this problem.

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3 years ago
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EzzGod
posted in Razer Support

Configure mouse on Debian

I bought mouse(Razer mamba wireless), and I am using linux(debian) as main operating system. I cannt configure neither its functionalities nor colors. What can I install to solve this problem?

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3 years ago
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HypnoticMeat
posted in Razer Support

Razer Blade 15 Won't Turn On

My Razer Blade 15 laptop unexpectedly shut down all of a sudden this morning (no Windows shutdown notification, no error message, it just abruptly turned completely off). Now it won't turn back on. I disconnected every external peripheral, disconnected and reconnected the AC adapter, but I'm getting nothing holding the power button down for over 10 seconds. It's past the limited warranty - what are my options? The official site told me to look for support here...

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3 years ago
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DoctorTatortot
posted in Razer Support

Razer Mouse

Tate Bayless 1301 S College St, Mountain Home, AR 72653 April 8 2021, Razer™ 9 Pasteur, Suite 100 Irvine, CA 92618 USA Dear Razer™: Hope you are doing well. I’m Tate Bayless and I recently bought one of your mouse's called the razer DeathAdder v2 and I have a issue. Whenever I play a click based game I notice for some reason when I click I can only get up to ten CPS which was fine until I used a different mouse and I got twenty cps that’s a two times difference on a mouse almost five times less the value for this reason I’m thinking about not buying razer mouse's anymore. I hope that you will fix this if it is some type of error with the mouse. Sincerely, Tate Bayless Tate Bayles Middle School Student.

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3 years ago
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pulseBrightPinklab167
posted in Razer Support

thx working funny sound quality trash this your end ?? was working few days ago???

look up jkdfilvsdfjikl;afdgil;'afgdil;adfgbsl;kbsdfjkl;lk.sdfhbhfgsdfhjdfghfcrtdghfydbjvyufknyuknvi y ghm9vgykjdfyniyk nuy

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3 years ago
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Dredlocked_Sage
posted in Razer Support

Razer Blade Stealth 12.5' (2016) wifi not working

TLDR: looking for model of replacement wifi card, and the specs of the screws that hold the outer case together on a Razer Blade Stealth 12.5' (2016) Hi, A couple years ago now my laptop stopped being able to connect to the internet, I tried fixing it by uninstalling then reinstalling the wifi drivers and a host of other things that i don't quite remember anymore, but eventually put it in the "too hard basket" and left it. Found the laptop again yesterday and thought id take another run at it. Tried reinstalling the killer wireless drivers this morning, but it came up with a message "you must have proper killer hardware installed in order to install Killer performance suite". So thats brought me to the conclusion that the card is either fried, or dislodged or something hardware related. Assuming theres not something im missing (please tell me if there is) So, what im hoping to find out is: A) what wireless should i buy in the case that its fried and not just out of place or someth

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3 years ago
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JETBlackCoralfresh789
posted in Razer Support

Razer Synapse 3 Not Working... Please Help.

Hey! Im Ryan Ive used razer synapse for 3 years now and nothing has happened. But about a month ago my Synapse bugged out and hasn't worked since. Ive tried to go without it for a while but its getting frustrating!!!! So basically what happened was I was playing an FPS game and I was turning down my mouse sens with the synapse settings and it didnt work with the button one day and when I tried to open the app it only showed my profile and wouldnt let me on anything else. I was basically locked on my profile screen. So I tried uninstalling and reinstalling and that didnt work AT ALL. I tried to redownload it and mid download at around 41% it gave me and error "1615825877ZI1Z1IuORazerStringTranslationsSetup_v3.6.0331.031523.exe - Installation failed with error code: -1073741819" And I have googled everything about this error code and cant find anything! Is there anyone that can help or knows how to solve this problem? I really want my Synapse back it helped alot XD.

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3 years ago
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DarkRaspberrybaybiz199
posted in Razer Support

Core x chroma only connects whenever it wants to

I've got a fairly new Core x chroma with a Gigabyte GeForce RTX 2070 Windforce 2X 8GB Video Card. On Win 10. If I switch the Core on, it connects, sometimes. Sometimes I need a restart with the thing on. Sometimes I need to switch the cable to the other thunderbolt port for it to work. And sometimes, like now, I can restart the laptop, switch the core off and on again, do whatever, and nothign makes it work. If I open the thunderbolt Control Center, the device is listed, it sya its connected, but nothing happens. Is there maybe some program that I can luanch to make the machine actively look for and connect with the egpu? Just hoping it will connect is just pointless.

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3 years ago
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smartboard732
posted in Razer Support

Blackwidow Elite, need help to do macros!!

hello guys! I bought the blackwidow elite keyboard and Im trying to save macros, so I did two profile, one with a default keys and the second to change all keys to macros, I like to play Age of empires DE so I need to use like this sequence ctrl+1 or ctrl+q+b, but when I made the macro and try it in the game doesnt work, can somebody tell me how to do it? I already dowload the instructions but it didnt help

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3 years ago
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Eren_il_meurt
posted in Razer Support

I dont have the Basilisk DPI Clutch (Razer Basilisk Ultimate)

Hi, i received my new mouse but in the box I did not have the "Basilisk DPI Clutch button" what can I do?

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3 years ago
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b4nan4fy
posted in Razer Support

Razor kraken pro v2 mic not working

micnot working but the sound is

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3 years ago
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arthurdayne1209
posted in Razer Support

Scroll wheel is too stiff.

Hi, I bought a razer viper ultimate wireless mouse, but for some reason,sometimes the scroll wheel doesn't scroll the window. Is it just me or is it a common issue? Best,

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3 years ago
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BerserkCobra
posted in Razer Support

razer huntsmen elite audio wheel not working with thx audio

for some reason when im using the thx spatial - synapse audio option my keyboards audio scroll wheel doesnt change the volume levels nor does it mute it. so now i cant change the audio levels unless i use my headset audio wheel

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3 years ago
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25051965
posted in Razer Support

How 2 attach effects to profiles?

This Synapse is one of the apps I do not understand in its whole. I can add profiles. There I can do e.g. some stuff with keys and that's even saved (somehow without asking). I can connect them to apps/games. Okay. Now I can also create effects in Chroma Studio, multi level, everything's fine., and give it at name. Somehow a game might even start a profile automatically during launch. Not sure whether this works here But how and where can I connect a profile (or the app/game) to a certain effects setting?

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3 years ago
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RetardedBloke
posted in Razer Support

Razer Lancehead Dock Bootloader

Hi! Decided to update my Razer Lancehead Wireless Dock firmware, but had an error during firmware update which resulted to the receiver getting bricked. Now, it shows in my devices as Razer Bootloader, and couldn't connect my mouse wirelessly. Anyone can help me with this? Thanks in advance!

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3 years ago
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NapierGreenautosigns369
posted in Razer Support

Wallet Region not accepted

i want to buy Pubg UC and i faced this problem Wallet Region not accepted what should i do?

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3 years ago
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semihkaleli
posted in Razer Support

Razer Ouroboros works weird

Hi there, my Razer Ouroboros acts weird since last day. It suddently stopped working on my mousepad (Corsair MM100). It does work on any other surface. And with that I mean nearly any other surface possible. I even checked the ceiling, my pillows, my pc case, a piece of paper, grass, leather, etc. But when putting it on my mousepad, it just moves from the upper left corner to the lower right corner. This one dimension is possible but if I try to move horizontally or up and down, it kind of denies my offer. The first thing I did was to completely uninstall the drivers of every Razer Product I use, uninstall Synapse (2), restart and reinstall Synapse and the drivers automatically and try it again. I also resetted the mouse itself and the wireless adapter for it (both wired and wireless have the same issue btw), the püroblem was still there. I also tried the surface calibration tool from synapse for the mouse, it made no difference. I am confused. Has my mouse feelings? Why has it stopped

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3 years ago
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Nolanxx24
posted in Razer Support

Not Getting my Silver Rewards

I have Razer keyboard, mouse, and headset, but the silver rewards list won't let me redeem the rewards.

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3 years ago
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SlightlyOverdozed
posted in Razer Support

Seiren Mini

Hi, I've suddenly have this issue with my mic- I keep hearing static noises from it. I've tried to reinstall and install both the synapse and audio drivers in my pc. I'm out of options, is there any way to fix this?

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3 years ago
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polypointPalePink135
posted in Razer Support

cannot connect t-force white ram to razer chroma software

Hi, guys i just build a new pc, and the only problem that i have is my Asrock Razer X570 cannot sync with my t-force white rgb ram. Do you guys have a same problem? any solution? the rgb only appear in white color nothing i can do. The software not recognize the ram.

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3 years ago
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talkRedBrownawesome530
posted in Razer Support

razer synapse 2 acting weird

a few days ago i opened my pc and for no reason the back light of my keyboard was in a very low refresh rate and when i opened razer synapse 2 and tried to move the window it moves with a weird delay and it stayed like this. i tried to uninstall and reinstalling but it stayed the same

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3 years ago
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aDishTowel
posted in Razer Support

Help with Razor Synapse 3.0

Hello, Id like to program my Naga Trinity to change its static color based on the selected sensitivity stage it is on, letting me know mid game what sensitivity it is set at. I cant find any information online through Google Search and can't search through the threads to try and find an answer if this question has already been asked. I cant contact customer service bc they will not give me the email, phone number, or chat option after selecting help with software, which tells me they dont know how to use it either or don't care to offer support unless Im buying something. This software is unbelievably unintuitive, iCUE by corsair is far better. I was able to configure my old mouse to do this in a matter of mins, while with this mouse ive been running in circles for over an hr. Now im running in circles trying to get some help from someone who knows whether or not this is even possible to do on this mouse/software and if it is where's the genius who can tell me how to do it?

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3 years ago
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tlogan
posted in Razer Support

Razer Blade 15 230Watt Power Adapter (19.5vdc 11.8amp) DC Cord

Does anyone happen to have a good DC power cord on a bad power adapter they are planning to throw away? I'm building a power adapter for my van and can't find that 3 pin plug (with cord) that plugs into the side of the laptop. I'll gladly pay shipping. Thanks Tom I'm outside Charlotte, NC

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3 years ago
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Barax34
posted in Razer Support

Project Hazel specs

There's obvious interest in Project Hazel, but I had a question about if you all are planning to design this with no NFC/Bluetooth capabilities? I'm assuming the Chroma will be customizable through Synapse or something using Bluetooth, but there are obvious restrictions in some private/public industries regarding connectivity of these devices. Is it feasible to make a non-RGB version without Bluetooth? I think a localized mic/amp element would be acceptable in most sensitive areas. The rest of the product looks amazing, hoping to see more about it in the future.

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3 years ago
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lil_Veggie_Boi
posted in Razer Support

Error code: 5. Synapse 3 not downloading or working.

Hi everybody! I've had a problem with synapse 3 not working, so I tried to uninstall and install again, but now it doesn't wanna download. I've looked at videos, people having similar problems but nothing has worked up until now.. When I start the download, halfway through the download it stops and says that my computer has limitations and that I should contact the system administrator. The error code: 1616400465TIKqDEvyRazerCentral_v7.3.32.173.exe Installation failed with error code: 5 I really hope you can help me! I've tried everything and I'm beginning to lose hope. Thanks!

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3 years ago

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