Razer Support | Razer Insider

Razer Support

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  • 38,730 Threads
  • 56,264 Replies

38730 Threads

K
KraftCC
posted in Razer Support

Razer 15” Blade Gaming Laptop Smoking

Hey all, playing a game (Apex Legends) and the PC starts to smoke? Turn off PC, open up because warranty is void, and see these components fried. Purchased around 4 years ago... any one else run into this?

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K
3 years ago
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sleekEMERALDDimGray325
posted in Razer Support

razer surround activate

Hello! I recently reinstalled windows on my computer. Now I can't activate razer surround. Is it possible to regain access?

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T
3 years ago
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mangoldm
posted in Razer Support

"Site Under Maintenance"

When I click on the "Check your order status" link in my order-confirmation email I get directed to a web site that says, "Site Under Maintenance." This has been going on for over 24 hours. When requesting support chat I get a message that no one is available for chat. This has happened during the business hours stated on the Razer support site. How am I supposed to check on my order status?

4
Razer.Caziel
3 years ago
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Ripjaw22
posted in Razer Support

Razer Surround Sound not working

My laptop is detecting the 7.1 speakers but the razer software is unable to detect them as a result I am unable to select them and my 7.1 surround sound is not working. Plz help

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3 years ago
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d3almak3r
posted in Razer Support

How do i contact Razer??? No phone numbers are provided.

how do i contact razer? no phone numbers are provided

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Razer.Caziel
3 years ago
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Drakkarim
posted in Razer Support

Tartarus Pro and Base Station cause all other Razer Products to stop

I picked up a new Tartarus Pro (Mercury White) to complete my set: LanceHead Base Station (Also has this issue) BlackWidow As soon as I plug it in to ANY USB port, all my Razer devices stop working. Windows 10 64 Synapse Installed and all updates have been run. Ideas?

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3 years ago
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PM1927H09811516
posted in Razer Support

Synapse on Win 7

Zdravím, chci se zeptat co mám dělat když mám Windows 7 ( mám starší počítač a windows 10 mi to moc nezvladá :D) a R. Synapse 3 mi nezaznamenavá Myš Razer DeathAdder Essential. Bohužel jelikož mi to nenačte v softwaru tak nemůžu nijak nastavit myš - Hz,Macra atp. potřeboval bych poradit. Děkuji předem za vaše odpovědi.

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Razer.Speedcr0ss
3 years ago
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wlin2490
posted in Razer Support

Stealth 13 Early 2019 issues

I have a 2019 early version of the stealth 13. After using the recovery partition and reinstalling the windows I am no longer able to get the keyboard and logo to light up. I am running synapse 3. I've tried calling razer support and it auto disconnects due to a high call volume. I've also chatted with support and have done everything they've asked but no luck. -remove synapse -remove drivers -reinstall the above I've also tried to reinstall windows 10 using my own professional copy and have no luck. In synapse3 i can see my laptop. Im able to adjust the settings for y razer mouse but for whatever reason i can't get the logo and keyboard to light up. Any ideas?

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Joikansai
Vanguard
3 years ago
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Dozzo88
posted in Razer Support

Change key on tartarus v2

Good evening, if I click on 6 synapse show me that is binded with tab. how can I change this key? the selection on synapse is grey and I can't modificate the binded key. I would i.e. that 6 is 6 not tab. How can I customize the key binding? Thank you

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D
3 years ago
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JustinFlame
posted in Razer Support

Razer Blade 15(2018) Frame drops

For the past year I’ve been experiencing random frame drops where it goes from 70 FPS to 15 for a few seconds I’ve tried undervolting and using Razer cortex but that didn’t help it someone please help me I’ve literally cried because of this

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Joikansai
Vanguard
3 years ago
Z
Zirbengeist
posted in Razer Support

Programming Windows Shortcuts to Mice

Hello all I recently got a Razer Mouse and Keyboard. I am using the deathadder v2. I am using the mouse for gaming but also for work. I wanted to program in windows keyboard shortcuts and bind them to the mouse buttons. For Example: Minimize all windows: Windows Key + M Undo: CTRL + Z Redo: CTRL + Y When I run the macros on the mouse the next time I go to use the keyboard it makes my keyboard into a shortcut mode or repeats a letter without stopping. Typing Z as an example in a word documents just keeps repeating Z. I was wondering if anyone else does this and if they know the issue. Much obliged, Zirbengeist

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Z
3 years ago
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Parkz87
posted in Razer Support

Want my money back

So I got the raiju ultimate in February from argos at 180.00 pounds it's now July and it's already got stick drift and the Bluetooth keeps disconnecting absolutely gutted what an absolute waste of money I wouldn't mind but it's only gets about 4/5 hours of play a day I could of bought a standard ds4 control and got 15 months out of it could of bought a scruff cheaper

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Razer.Caziel
3 years ago
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greatLARIMARVividRed149
posted in Razer Support

How do I get my mice repaired/refurbished?

I have two - 2x Razer Naga MMOG Laser Gaming Mouse (Model NO. RZ01-0028, Laser Gaming Mouse). They still work for every day computer use, but for gaming, some of the buttons get stuck / don't activate properly. Also the hold down strafing and constant movement that a lot of games require isn't smooth because the left or right mouse click button will start rapidly triggering while being held down or just stop working all together. I realize these are old mice, and they are beyond thier warranty, but I am willing to pay to have them restored. I just don't know where to go or how to go about it. Also, I tried buying the new model Razor Naga Chroma a couple years ago but i just couldn't get used to it. I really love the way the thumb 12 thumb buttons work on the old one. I have also bought some old nagas off of ebay but that isn't going to be sustainable and I have been burnt with bad condition buys before.

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Razer.Caziel
3 years ago
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Snoop___
posted in Razer Support

Blackshark V2 purchased - SOLVED THX activation code

I just got my Blackshark V2 delivered. However I was sadlyt confronted with a Activation Screen pop up: I Hope with all my heart that this is somehow provided? And that I don't have to spend an extra 20$ to activate the THX feature? Please let me know if you know.

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Razer.Caziel
3 years ago
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LimeGreensitebyte796
posted in Razer Support

Razer Wolverine TE usb cord not working

I own the Wolverine TE and it is a great controller except for the fact that it disconnects even though I am plugged in to the Xbox and the controller. Over time the effect has worsened to the point where I cannot use the thing at all. I suspect it is the wire but I am not sure. What should I do?

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L
3 years ago
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FourMafia
posted in Razer Support

Please help deathadder not detected by snyapse

I got a new mouse a "razor deathadder essential" and it's not getting detected by razor synapse all i want to do is change my dpi to 400. Please help <3

1
K
3 years ago
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LBPrior
posted in Razer Support

7.1 Surround Sound in Windows 8.1

My question is very simple, my computer does not recognize my Kraken headset and beacause of that the 7.1 surround sounds feature can't be activated. I already went to sound settings but the headset does not show up at all. It works but the 7.1 surround sound feature does not, I can't configure it. I am thinking that it might be my Windows version, but I'm not sure about that. Can someone help me?

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3 years ago
A
AryanSharma24
posted in Razer Support

Razer Cortex does not open/crashes/runs in background after exiting

i have been using cortex for years from now , but now i have being in problematic situation though, I installed cortex today again (i was having my comeback to gaming) first start was very good, i haven't played an game using it yet. Problem no. 1: as i opened it and boosted for testing, it released around 700MB of ram , and then I closed(minimised into system tray) it just by clicking cross button , I tried to open it again, it doesn't open ... Problem No. 2: I exited all razer apps (using exit all apps in system tray icon) it does exited(but some of its processes where still running including cortex and central mainly) Problem no. 3: i have turned the startup of razer cortex but it is still running in background even after rebooting(shutdown and boot) or hard rebooting(restarting) ... i need your help down here, regards,aryan sharma(for my bad english) i have uploaded some images after exiting all apps(razer related)

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A
3 years ago
Whyking
Whyking
posted in Razer Support

Ambient Awareness blacking out

So I've tried everything to get AA to work but every time I'm trying it on my keyboard it goes to black and it won't reflect what's on my screen. I'm using a black widow elite keyboard with a 3 monitor setup if that helps to find the issue.

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Whyking
3 years ago
A
AbuMila
posted in Razer Support

My THX Spatial Sound isn't working

Hello I have a windows 10 PC updated recently with synapse 3.0, updated on Aug 3rd 2020 as well but everytime I choose the option of THX spatial sound I get no sound at all. Please help

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A
3 years ago
S
SaamJourabchi
posted in Razer Support

Chroma Connect not working

So my chroma connect lighting effects used to work great with Overwatch until they just kinda stopped working. I have reinstalled synapse 3, run OW with more permissions, turned chroma connect effects on and off and still it doesn't work. A solution would be much appreciated.

0
S
3 years ago
K
Kaloorn
posted in Razer Support

Blade 15 Advanced - Keyboard and Touch Pad Issue

Blade 15 Advanced (Early 2019) WIndows 10 Home I have had the laptop for over a year and just recently started to get ghosting on the keyboard and touchpad. Issue: Random selection of all on the screen. Click and drag seems to activate while type. Cursor repositions when typing. I have tried removing the drivers and reinstalling them. Updating all to current and rolling back one. I have reset to factory default and the issue still appears. What else can I do to address and fix the problem and fix it?

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K
3 years ago
A
AftonGames
posted in Razer Support

Razer Kraken 7.1 V2 Crackling, Showing up as CONEXANT USB AUDIO, doesn't show up in Synapse.

Hi, I've been having issues with my Razer Kraken 7.1 V2 lately. Instead of showing up as Razer Kraken 7.1 V2 in Volume Mixer and Device Manager, etc, it shows up as CONEXANT USB AUDIO. I've looked up fixes for this for hours, and even wiped my whole PC to try and fix it. It does the same on other computers as well. There is a random generic Microsoft driver attached to CONEXANT USB AUDIO, and when I look for the Razer driver in my PC which is usually there as an option, it isn't there. That being said, I can't change the driver to a Razer driver, and Synapse won't recognize it as a Razer device. I've tried restarting my pc, unplugging and replugging, reinstalling the Realtek Audio Driver, and many other things. Nothing has fixed the issue. The headset also fails if anything else that isnt a Razer product is plugged into the pc, such as my tablet or camera. It does this on every PC I've used it on, despite there being no visible damage and having taken very good care of it. It started d

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M
3 years ago
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_Nova_
posted in Razer Support

Chroma Connect not working

I hope someone sees this and is able to help. I have razer synapse 3 and chroma connect on but for some reason it says I have no games for the chroma connect and wont allow me to connect overwatch to it to change the lighting with connect. Basically chroma connect is not detecting any of my games. Any help would be appreciated.

0
_
3 years ago
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tommbv
posted in Razer Support

Camera not working after update windows 10

Hello this morning I had a meeting by video but I realized that the camera was not working anymore, I think it's due to the update of windows because 2-3 weeks ago everything worked. Now if I open the windows native camera app the error is NoCamerasAreAttached. In the device manager there isn't any camera now. Can someone help?

2
T
3 years ago

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