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Razer Support

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  • 38,726 Threads
  • 56,261 Replies

38726 Threads

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d4icon
posted in Razer Support

Problem with Nommo chroma RGB? Games effect

Hello I bought some Razer Nommo chroma 2.0 I already had a keyboard and development kit. Everything worked fine in games with chroma support, but now with the speakers I notice as if Nommo's LEDs didn't work properly. For example, when I run games that support it, both the keyboard and the kit change color, but the Nommo remain in a fixed color. The thing is, it doesn't happen in every game. It is normal? why does this happen? It is annoying that everything is synchronized, but the names do not change color when the rest of the peripherals in all the games that razer chroma supports. thanks

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3 years ago
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Ari-Alves
posted in Razer Support

Comprei mas não recebi!!

Então tropa eu ia fazer uma recarga no free fire más antes tinha que ter um saldo por aqui então coloquei 20 reais por boleto , e ja se foram 2 dias e n recebi meus 20 reais eae oque faço? Qualquer coisa tenho o recibo!

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3 years ago
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Peth1001
posted in Razer Support

RZR_077071b149118adf9094ba4e0200

RZR_077071b149118adf9094ba4e0[CODE]RZR_077071b149118adf9094ba4e0200[/CODE]200

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3 years ago
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bangalexstore
posted in Razer Support

i didnt receive my OTP at my sms

i was purchased pubg UC using razer gold and i use 2 way authenticator, but i didnt get any otp at my cellphone. what should i do?

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3 years ago
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SnowGurb
posted in Razer Support

IF I PAYED 10 EXTRA FOR FAST SHIPPING

I payed 10 extra for fast shipping and it hasn’t came is there a way i can get them back?

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3 years ago
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technoBlondretro771
posted in Razer Support

Dead wheel after update for Deathadder Elite

I saw a Razer update and after it was finished, my wheel no longer works. The odd thing is that it spins free...no resistance. Wondering if it was coincidental that the mouse wheel just happened to die when the update occurred or if the software update caused both the wheel to stop working and to spin free like this. Anyone else having this issue after today's update? The mouse is only four months old so I wouldn't think it would die already.

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3 years ago
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ullarchitect
posted in Razer Support

Tartarus Pro vs V2

with Parkinson’s, I’d research this but it’s difficult but I have just 2 general questions: Which one is better for long term use: the Tartarus Pro or V2? Price difference is $50 and I’m looking at the Pro more. I’m currently using a Nostromo N52. Can both have settings stored on the cloud like my Naga Epic mouse? Thank You in advance

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3 years ago
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Artrysa
posted in Razer Support

Thumb button height difference.

I got a new Death Adder V2 and noticed that the front thumb button is quite a bit lower or deeper inlaid, whichever way you want to phrase it. I was just wondering if anyone with the same mouse could tell me if this is on purpose or if it's a defect.

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3 years ago
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Artrysa
posted in Razer Support

Razer V2 Lights Reverting.

Whenever I exit the Synapse in one way or another the lights change from the static color I set it to, to cycling the spectrum. Does anyone know how to properly set it to a single color? Never had this problem with my Chroma. :/

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3 years ago
plaugexl
plaugexlInsider Mini
posted in Razer Support

Razer blaed advanced 2018 battery bulge

Its finally happened loaded up the machine today to notice a warped case an a clear battery bulge. Lucky for me its out of warranty. it is almost two years on the dot. i need some tips on remedying this situation. what are my options for replacement battery? or removing it completely keeping it a desktop. Also asides from the damage to the laptop case is using this laptop in this state dangerous? is there a fire hazard keeping this plugged in?

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plaugexl
3 years ago
Emminent
Emminent
posted in Razer Support

issue with forum posting

I'm trying to reply to a thread and this seems to be happening alot...

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Emminent
3 years ago
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Splinter_Usta
posted in Razer Support

Blade 15 Advanced Model 2020 - stiff & stuck trackpad

Hi everyone, I have a 2 months old razer blade 15 advanced model (2020), I used trackpad normally two days ago but now now it is very stiff, it doesn't register clicks unless pressed very hard and it is almost impossible to click and drag. Did any of you experience such a problem? Please help.

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3 years ago
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OuiemC
posted in Razer Support

Synapse won't load on new Razer Blade 15 Base Model 2020

Hi Everyone I just unpacked a new Razer Blade 15 Base Model, I keep trying to open Razer Synapse but it simply won't load. I have tried allowing this app on my windows firewall as was suggested here : https://support.razer.com/articles/1762426321 The problem is that I couldn't even find Razer Synapse there. I also tried to run Razer Synapse as an administrator, this resulted in having the option to reinstall or to update (I tried both) - but as soon as I click the "get started" button (which should allow me to enter my ID etc) the whole app disappears, and I am back to where I started: trying to launch Synapse. Has anyone faced this issue? Apologies if this has been asked/answered before.

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Razer.Speedcr0ss
3 years ago
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3rigger
posted in Razer Support

Blackeshark v2

Is it available in india

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3 years ago
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clarge
posted in Razer Support

Razer Kiyo stopped working

Hey all, I picked this camera up in March and have been using it with Mac Catalina just fine. I had a meeting this morning and the camera worked but in the next meeting, the camera stop being available in the camera selection, and has started flashing the thin light that normally indicates the camera is in use. The light now flashes on for about 5 seconds and then off for 5. I've read about resetting PRAM and SMC and have done both, nothing has helped. Any ideas? C

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3 years ago
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Aisu_
posted in Razer Support

Razer Nari Ultimate(Pewdipie Edition) Connect and Disconnect while plugged to USB

When the battery is low and I connect them to the USB cable for charging the sound of connected and disconnected device of windows starts sounding all the time until they turn off and I have to turn them on again just for the procces to start again. I have tried all the USB ports of my Pc and is the same for all of them. If I live them connected while it is turned off they charge with no problem.

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3 years ago
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bizeggLemonChiffon800
posted in Razer Support

Razer is avoiding my returns

I purchased a razer huntsman keyboard only a few days ago and need it to be returned. I went onto the Razer website to start a return but every time I do I get the following error: We’re unable to process your return at this time. I've attempted at returning my keyboard in the double digits now and I still get the same error. When I try to contact the support team through the website, I also get an error stating they cannot get someone to contact me. It's been so drastic that I ended up going to the Razer Customer Support twitter page and dm'ing them. After giving my info, they said someone would contact me within 24-48 hours. Ignoring the fact that a return wasn't processed on the spot, I sat and waited for a Razer rep to contact me as stated. This did not happen, and when I tried contacting them back on twitter, I was ghosted. I honestly feel they're wasting my time to wait out the 14 day return period. This was my first time buying a Razer product thinking I'm buying from a high en

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3 years ago
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AErts
posted in Razer Support

Synapse 3 freezing after a period of time.

After a few minutes, sometimes hours, the lighting on any of the products (keyboard, mouse etc) freezes and any settings are restored to default temporarily. When I open Synapse back up, only some of the time it goes back to how it should be with selected profiles but sometimes it does not do that and it simply does not allow me to edit any macros, lighting, settings etc. Any ideas on what I can do to fix this?

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3 years ago
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Soygen
posted in Razer Support

Huntsman Elite Keyboard - Volume knob skips up/down when turning

I've been experiencing this issue for quite a while now. I found another thread on here, where several other users were experiencing the same thing, but the thread is now locked. /huntsman-elite-volume-wheel-skipping-levels-working-on-its-own.48446/ Was this ever explained or resolved? I'm almost 100% certain it's a software thing and not a hardware thing(sometimes the wheel works flawlessly).

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3 years ago
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flaviobarbato
posted in Razer Support

Activation Code for Surround 7.1

I have a razer kraken pro 7.1 from 2016, and had some sound problems because the old version of Surround. Now to install the new version i need an Activarion Code. How do i get it? Thanks.

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3 years ago
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GibGab
posted in Razer Support

Kraken X Mic not being detected by windows?

Ok so my new Kraken X just arrived today, and the headset + 7.1 surround works well, the only problem that I have is the microphone. When I plug the headset in with the single jack at the front panel audio port, a realtek audio comes up asking me what I plugged in. If I select "headphone" the headset works well but the microphone doesn't work. If I plug in with rear panel and the splitter, realtek comes up again asking me what I plugged in only once, although I plugged in both headset and microphone. Here I select headset again, and my microphone doesn't work (if I select Mic In instead of headset nothing works, and the microphone picks up desktop audio and not my voice). And now, my realtek says that I have Mic + Headset plugged into both front and rear panel audio jacks. How is this possible? I don't have razer Synapse installed, as last time i tried installing it it didn't even detect the headset. I appreciate every comment and response to this thread; thank you for your time.

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3 years ago
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Taipan51
posted in Razer Support

razer surround на 10 виндоус, хрипит звук

Такая проблема поставил 10 винду и после этого при запуске razer surround звук хрипит , как можно это исправить, на 7 винде все работало нормально.

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3 years ago
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go2000o
posted in Razer Support

Overwatch SDK not working? Currently disabled by Blizzard

https://us.forums.blizzard.com/en/overwatch/t/notice-razer-chroma-support-temporarily-disabled/521866 After talking to several others with the same issue as me, that is the Overwatch chroma effects not working, I found this post on the blizzard forum. Unfortunately, I doubt this is a top priority for them to fix as it has been over a month since the post and it still doesnt work on my end.

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3 years ago
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tuxlive
posted in Razer Support

7.1 Software not working properly

I installed the 7.1 razer software and it seems not working properly, after I logged in the app dont do anything. The driver is installed but I cant setup nothing. All I can do is disconnect or exit the app. Before I format my computer it worked fine. Some screens to clarify: https://i.imgur.com/SgCipPT.png https://i.imgur.com/Ci4tceV.png Already re-download and re-installed. Anyone has idea what can I do to solve this problem? Thank you.

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3 years ago
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DukeS1ver
posted in Razer Support

Leviathan Mini wont turn on

I have a Leviathan Mini that will no longer turn on. It was working great for as long as I have had it, but wont turn on. When it is plugged in to charge, the power light comes on and blinks red as if it is charging, but it wont power on at all. I have tried several charging cables, bricks, and outlets. Any suggestions?

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3 years ago

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