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Razer Support

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  • 38,948 Threads
  • 56,493 Replies

38948 Threads

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Ragathiel
posted in Razer Support

PLEASE HELP TONS OF ISSUES!!!!

OK so today has been a total nightmare. So i ordered a goliath extended mouse pad, Tartarus V2, Blackwidow elite, and a naga pro. keyboard and mouse worked fine. Plugged in the mat only to find out half the mat works properly. Soon as i plugged in the Tartarus V2 it would randomly make my mouse and keyboard stop working until i unplugged it. SOOooo i followed the guide to uninstall and reinstall synapse 3 and now it doesnt show up at all anymore...i uninstall again and it still doesnt show up and now this time i uninstall and now not only does tartarus not show up my docking port for wireless mouse isnt showing up anymore either. Its like they all showed up but then after uninstall now they dont show up. the only thing that shows up is my mouse and keyboard. I did notice it tried to install the tartarus v2, blackwidow elite, and naga pro in every catagory in device manager....they were all listed in HID, Keyboard, and Mouse and pointer devices. I have ran out of options seeing as i hav

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3 years ago
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313313
posted in Razer Support

Can't disable scroll function on mouse

Hi, Due to my scroll wheel not working properly, I have had the scroll function (up and down) disabled on the old Razer Synapse Software on my mouse for over a year now. Today I switched my PC from Win 8.1 to Win 10 and I can't disable the named function anymore (this time it is the new Razer Synapse Software). The software says it is disabled, but it is still working. I have tried to disable others (such as the wheel tilt and click) which can all be disabled as intended. I even managed to set the wheel scroll to other functions such as assigning it to keyboard actions. How do I disable it?

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3 years ago
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QUAMARIANEsharpWenge210
posted in Razer Support

i would like the act code for the 7.1 had it old pc but got burnt in house fire thanx

i would like the act code for the 7.1 had it old pc but got burnt in house fire thanx

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3 years ago
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nick1550
posted in Razer Support

Synapse 3 not live updating rebinds

I recently bought the Razer Naga Pro, so I had to upgrade from synapse 2 to synapse 3, however whenever I remap the side buttons they wont update unless I restart my whole PC. On synapse 2 I could always rebind them on the fly and they would work. I tried changing profiles and closing synapse 3 and restarting however neither of these options fixed the issue. Is this a normal thing or is there a certain way to make it work instantly like on synapse 2.0?

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3 years ago
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SafeyGD
posted in Razer Support

FPS Drops

I recently got a Razer Cynosa Lite and I plugged it in and downloaded the software and suddenly I'm getting random fps drop in games I previously didn't before. All I have installed razer wise is the macro software, chroma studio, Razer Synapse and Razer Cortex. Please help!

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3 years ago
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SapGreenpulsebyte654
posted in Razer Support

Razer Cynosa Chroma

Hey, so my Razer Cynosa Chroma keyboard is plugged into my Xbox but on Razer Turret it says “Connect a supported Razer device to begin” Is it trying to tell me that the Cynosa Chroma isn’t supported?

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3 years ago
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PekloHell
posted in Razer Support

Already used-up Synapse activation code

Hello, I recently bought a new Razer Kraken Tournament edition headset. I bought it from official shop ( not Razer, Alza.cz ) and I bought a piece which was already used by another customer, who returned them after a short while. The point is, that at the e-shop I was told that this headset + everything within it was already used, but the whole set is completely undamaged and that its ready to my full use. Well, thats true, but the most important thing, the Synapse activation code - it was already used by previous customer. So, what am I supposed to do now? Should I return them to the store? I can provide photo evidence which confirms that I really bought the headset officialy from a certified store. Sorry for grammar mistakes ( im not native speaker) and thank you kindly for any help!

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3 years ago
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TechnicGeek
posted in Razer Support

How Are Keyboard and Mouse Bundle Registered?

Hello, I bought Razer Cynosa Lite and Abyssus Lite together. Are they supposed to register together and be listed as bundle or I must register keyboard and mouse separately? Thanks

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3 years ago
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Jowder
posted in Razer Support

Activation accident scratch mistake

I accidentally scratched the activation code hardly and now it is now lacking 2 letters or number. What will I do?

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3 years ago
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JoJoStalin
posted in Razer Support

DeathAdder V2 Mini is messing with CPU Usage.

I recently ordered the mouse and ever since I started to use it, it was lagging my games. But, because I use GeForce now, I just thought it was my wifi. I just now opened up Task Manager and plugged it in, and whenever I shake it around, the CPU usage shoots up to 90-100% when it usually idles at 20-30 without anything running. It isn't anything from Razer Synapse because I literally removed anything from Razer from my laptop. I also tried updating the firmware, updating synapse, restarting my laptop, anything Support tells me to do. This NEVER happened with my old mouse and trackpad. The fuck is going on?

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3 years ago
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xDisinque
posted in Razer Support

Hammerhead BT not working

I was using my earbuds normally and suddenly the audio from left side goes off and it don't have sound anymore. Ive tried restarting, switching to another device, charging, nothing helps.

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3 years ago
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Pekkerz
posted in Razer Support

Razer Huntsman Mini Uk Layout

I have searched around everywhere and I still do not know what the UK layout of the 60% keyboard is, does anyone have a picture of it that I could see?

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3 years ago
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hitEMERALDSizzlingRed857
posted in Razer Support

Razer nari xboxone app won't work

Just bought razer nari ultimate for xboxone. The app Razer headset setup for xbox won't work. My headset is paired - I can hear sound and have solid razer symbol But app won't go beyond first page about paring. It doesn't seem to recognise my headset is paired. I have paired several times with same result

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3 years ago
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Metha1208
posted in Razer Support

Problem with activation code

Greetings I recently buy a new Razer Kraken X, I already used my activation code from card I've got, for the 7.1 surround sound app. After a month ago I sold my headset to the friend, and he tried to activate the code and it says it is already in use, but then we come to the problem because I thought if I delete my account on which I am already activated my code that he will have permission to the code again. Is that any possible way to get another activation code for the following software, I have all required documentation for the headphones if it is needed. Wish you all the best. Thanks in advance.

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3 years ago
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LightYellowbusfirst872
posted in Razer Support

Kaira Pro charging

How long does it take for the Kaira pro to be fully charged out of the box? I have had the headphones charging overnight until noon the next day. Per the instructions the green charging light should go solid when complete, but it continues to blink. Additionally I am using the cord provided and the firware was updated to the latest version. Thanks,

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3 years ago
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spotCamelawesome443
posted in Razer Support

deathadder elite won't switch dpi

Hey, until recently I was able to change the dpi in the mouse, but now it's not possible. I uninstalled razer synapse, tried everything. The dpi cannot be changed in any way.

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3 years ago
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itszellers
posted in Razer Support

No Razer software works.

It's been like this for a while. I stupidly bought another product thinking I could try to get it to work this time around but nothing at all. I've uninstalled the drivers then restarted the computer, done a clean reinstall , also I searched far and wide for other options but literally nothing helps. Originally Synapse 2 would open but wouldn't detect any devices and 3 would but I wanted to see what 2 would do differently. So in the midst of trying to fix 2 I had to get rid of every razer software. Now after reinstalling everything, nothing works.

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3 years ago
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tolowo80
posted in Razer Support

Dolby Atmos reinstall assistance.

Hello Everyone name is Tunde. I'm new to the Razer Family. Im in need of the Dolby ATMOS license key required, or a method to reinstall it. I ended up having to reinstall Win10 after upgrading the primary nvme drive. The reason for reinstalling Win10, I was receiving random Windows errors after swapping the cloned drives in my Razer Blade 15 (One drive profile errors, Start menu & Cortana errors). I did not copy the license key for Dolby Atmos prior to reimaging the laptop. Is there a way I can get access to this? I reinstalled Dolby Dolby Access (cant seem to find a Dolby Atmos installer anywhere), and its asking me for a key, but i figured Razer has a separate install process. I still have the original nvme drive in a usb-c case. Is there a way to retrieve the lic or reinstall? I did check the Razer Drivers page, and all was listed was an update for the BIOS. I really enjoyed the Dolby app with my headset. Thank you.

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3 years ago
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JakeBailuk
posted in Razer Support

Razer Kraken X buzzing in Xbox party chat

My Razer Kraken X headphones are buzzing when I am in party chat on my xbox series x but only my friends can hear it, I can't. Any suggestions?

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3 years ago
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everAztecGoldCORAL203
posted in Razer Support

Razer Nari Ultimate

i had to get a new USB Dongle for my headset and it will not pair. it wont register that i plugged in the USB Dongle when trying to pair or when i plug in the charging cable

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3 years ago
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KATCHOP
posted in Razer Support

RAZER Orochi 2013, DPI side buttons dont work on Synapse 2.1.2

Hi everyone, im broking my head trying to fix this problem. When synapse is closed, the right side buttons of my mouse orochi, works fine with windows 10, but when i open synapse 2 (its the version that support my mice) they dont work, but when i press it the mouse led idicate that are presed. Please any ideas can be very ussefull Steps that i make. Factory reset mice. Delet all the razer driver, reboot, install, reboot, install... and the problem continues. UPDATE: It is Synapse 2.21 (My bad)

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3 years ago
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pulsedataVividOrchid488
posted in Razer Support

7.1 surround sound code invalid

HELLO , i bought a razer kraken pro , i found a code. I tried to redeem the code in the surround sound 7.1 app, but it said invalid code , there was no mistake, i tried many times . can you give anyone help me? my english is no enough, thanx

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3 years ago
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sharpPaleRedViolet927
posted in Razer Support

Razer Naga Epic Chroma mouse functionality

so i have had my naga epic Chroma and here just the other day i did an update then installed tournament driver now when i plug my mouse in i have to submit the info for the warrantee including my proof of purchase for a product i purchased in 2014 it works with the dock but when i plug the mouse in directly i get a message that says it malfunctioned how do i fix this

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3 years ago
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BCC70535
posted in Razer Support

Could not load file or assembly "RSy3_Audio App Streams Wrapper.dll

I've tried a clean install and every other solution that I found online and none of them worked. Please help

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3 years ago
polysecretPowderBlue945
polysecretPowderBlue945Insider Mini
posted in Razer Support

Help with arg controller

I have 2 question i really need help with. 1. I have some questions about the argb controller, is it possible to use it outside of a standard pc if i change the cables? If so what kind of adapter am I going to use to make sure it get the right amount of electricity? And i assume i can use a standard micro usb to usb type a into my usb port on my pc. 2.So I have this small replica of sky tree and it only got 3 color blue, red and pink. I want to change it up and make it connect to the razer argb controller so i can use it with the razer synapse app and make it work with the rest of my gaming setup. And i have no idea on how to make it work

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polysecretPowderBlue945
3 years ago

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