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Razer Support

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  • 31,252 Threads
  • 44,900 Replies

31252 Threads

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Bartow33
posted in Razer Support

Razer Raiju Ultimate Firmware

hi, can I have the 1.03 please?

1
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4 years ago
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Nirvacsh
posted in Razer Support

Razer Naga Hex V2 defect

Hi, have a problem with mouse, was using razer synapse v3 beta for my naga hex v2 and i am not pretty sure but after instalation chroma got a bug, a razer symbol can't get red color and because of that when i use red color on mouse it is dark. Please help.

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4 years ago
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SoluableFlesh
posted in Razer Support

Razer Blade 15 base model(Blue screen but Not blue screen of death)

Hi, I recently purchased the razer blade base model. I am experiencing this quick blue screen before the windows login screen. It's not a blue screen of death though. So I got a replacement from razer thinking it was a problem and the same thing happened when I got my replacement? Any suggestions on what I should do. Perhaps get a 3rd replacement lol or just get my money back? With the exception of the quick 1 second blue screen before the login the laptop has worked well. Perhaps the blue screen is more of a windows 10 issues than a razer issue. Link to picture below. https://gyazo.com/e429d1351d1d88e37339e5e31eccd851 Its shows that blue screen for about 1 second and than proceeds to login screen

2
E
4 years ago
P
Perudailycounty391
posted in Razer Support

Razer Core X + Mac + h.265 video + RX VEGA 56 + noise

This question has many parts so I'm mostly asking because I think there are chances of finding other users with similar experiences here. It's probably more of a Mac OS drivers/AMD question but here goes: When I play h.264 video at 4K the Vega 56 hums along at regular noise levels. When it's h.265 the fans on the card spin up to high speed/noise. 2018 Mac Mini (32GB RAM, 6-core i7 model) with Mac OS Mojave Razer Core X MSI AMD Vega 56 Air Boost VLC 3.0.3 I realise h.265 is more GPU intensive than h.264 but the difference is like night and day! Has anyone else got this issue?

4
C
4 years ago
K
killingslave
posted in Razer Support

Razer Cortex Gamecaster

So ever since the software updated to Cortex 9 I have not been able to use Gamecaster its like its gone all together any ideas?

2
colesdav
4 years ago
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roxpow
posted in Razer Support

Mouse Razer Mamba TE

before yesterday I bought a mouse and sometimes it moves alone and moved away from now it does not move, but the buttons How do you fix this?

4
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4 years ago
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roboactive
posted in Razer Support

Please Help Me Razer Support!

So I just logged in a few weeks ago, and i saw this. All of my razer zSilver achievments had expired! I was very confused and went to the support forum, where i found a post that specified that all unclaimed razer zSilver achievements would expire at june 28th. But mine expired june 7th! What should i do?

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4 years ago
A
ALE5510
posted in Razer Support

Razer Raiju Ultimate BT lag unplayable

I received the Raiju Ultimate today. The sw version is 1.1 but with the bluetooth mode is unplayable ... as a gamepad of 200 € work worse than a standard gamepad of 60 € ... I find it really strange and unacceptable ... if in these 14 days not I resend I make the return.

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4 years ago
O
Oleczek
posted in Razer Support

Razer raiju ultimate right stick problem

I just got my razer Raiju ultimate and I experience the problem with the right stick, it drift. Pad It is straight out of the box, factory software, connected via cable.

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4 years ago
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jermagnemenor
posted in Razer Support

Why Can't Razer Respond to my tickets/Messages

I got this issue not getting my points on the game i bought using Razer Gold & silver. I've been sending Tickets/Messages to Razer support and i'm waiting for a week still no answer is someone who can tell me what to do ? Thanks in advance

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4 years ago
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E4M0N
posted in Razer Support

Razer Raiju Ultimate Firmware BETA

I have been forwarded by @Dekades to create a forum thread regarding the Razer Raiju Ultimate and its firmware. So could someone get back to me in response to this thread thanks ! I’m sure most have been aware of the community backlash to this product. With personal use of it, not working as intended - and nothing being done. The frustration as a long term customer of razer products; and lack of customer support is unacceptable. This should have been dealt with before release, or at least now respond to the community with updates on what’s happening in terms of the controller and it’s firmware. Awaiting a response, hopefully to put an end to this long awaited issue and many others dealing with a £200 joke where the customers are having to dig for answers themselves.

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4 years ago
7
7nightwing7Insider
posted in Razer Support

Confused....

About the so called 1.03 firmware... They told me that if i already have the 1.02 beta, and it did not work. I needed to rma my controller. Because the 1.03 could brick my controller. I'm really confused now. Ive read stories about people who returned their raiju ultimate controller 6 times, and still had the same issues. Why did they even wanted us to test the beta, if we would have to rma it eventually ? I'm so confused right now. What to do ????

0
7
4 years ago
A
Anonymous
posted in Razer Support

Razer Kraken 7.1 v2 mic works but stops after a few minutes in both discord and steam voice chat

So the mic works fine when I first enter steam or discord or Ventrillo voice chat. After a few minutes (random time) it will just stop sending audio. I can still hear everyone else but my mic stops transmitting. -it works fine with my old headset so I know its not the software configuration. -if I leave the voice chat and rejoin it works again for a few minutes then stops transmitting again. Any ideas? I'm baffled. Thanks so much for help in advance.

3
Razer.Caziel
Razer Support
4 years ago
F
fr33radical
posted in Razer Support

Blade 15 and Mamba Wireless (2018) Keyboard Inputs Corrupted when Connected Via Bluetooth

Hi As the description says I have a Blade 15 (4K) and Mamba Wireless that was purchased at the same time, about 3 months ago. It was literally a product suggestion on checkout. Since the first time connecting the two, whenever the mouse is connected via Bluetooth the keyboard inputs on the laptop would glitch as if using a different input set. For example letter inputs are replaced with diacritic variants (https://en.wikipedia.org/wiki/Diacritic) and even functional keys like Esc stop working. Once in this state the only way to fix the machine is with a hard reboot - if the Bluetooth is just disconnected or switched off or the mice connected by cable the problem persists. The problem does not occur if the mouse is connected by cable in the first instance on boot up - which is presently my forced workaround. Recent Synapse updates have not solved the problem, nor has deleting drivers from device manager, uninstalling and reinstalling synapse etc. Anyone else experienced this iss

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4 years ago
D
DreadPikathulhu
posted in Razer Support

Razer Raiju Ultimate button issues

I have a Razer Raiju Ultimate with button issues. The PlayStation button will frequently stop working entirely. I’ll have to hold it down to disconnect the controller and then reconnect to get it to work. The triangle button also doesn’t always work on first press but will register on the second. I have the latest official firmware and play wirelessly, mostly Assassins Creed: Odyssey. No other issues noted.

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4 years ago
7
7nightwing7Insider
posted in Razer Support

Raiju ultimate firmware request

ive read about newer firmware (1.03). Could i have the link so i could test it ? Currently testing the beta firmware (1.02), still got stick drift. (Rajiu ultimate) Thank you kind.

1
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4 years ago
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Ilikecorsair89009
posted in Razer Support

Huntsman Elite Lighting Problem

My new Huntsman Elite seems to have a problem. Even when both USB connecters are plugged into my computer, the lighting as well as the underglow will not turn on. However, the wrist rest's underglow does turn on when attached to the keyboard. I also have Synapse 3.0 installed. I cannot find this problem anywhere else on the Internet, so any sort of advice would be very appreciated.

3
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4 years ago
G
greyknight7
posted in Razer Support

Razer Blade Pro 2015 wifi issue

Hi, I have a problem with my Razer Blade pro regarding the Wi-fi connection. After booting, it connects to my router and the internet normally. Randomly after that, I lose ALL wi-fi signals, usually until I reboot the laptop again. I have tried USB wi-fi adapters both in addition to the internal adapter and with the internal adapter disabled. Still this happens, and the system properties show the adapters present and functional, but absolutely no signal sources, when there should be around 8 of them in range including my neighbor's. All my other devices remain connected to wi-fi, showing all signals and functioning normally, even in the same room as my laptop. I have checked the power settings at the most advanced level and set everything to maximum performance. Windows 10 troubleshooter can't find anything wrong with the adapters. I am at a loss, and any advice would be great. Thanks, --Tom

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4 years ago
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BastiSteegi
posted in Razer Support

Razer Kraken Tournament Edition

Hey guys, today i bought the Razer Kraken Tournament Edition. The problem is i can't hear surround sound by trying it in Razer Synapse. Also my mic only works good if I want to hear my own in Synapse but if i try a mic test anywhere it sounds bullshit.

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4 years ago
J
JordanHopkins97
posted in Razer Support

Razer Nari Ultimate Cracking With Synapse 3 Installed

Hey, i restarted my pc and im guessing the updates to synapse happened, and now when synapse 3 is installed my headset has a really loud crackle. When i uninstall synapse the crackle goes, can anyone help?

2
R
4 years ago
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stemumemu
posted in Razer Support

7.1 V2 Mercury - Adjustment loose

I only bought the headset on the 31st, and I'm noticing how loose the adjustment is specifically for the left side, Is it normally like this or is there a way to tighten it? Its sturdy enough to the point where if you were to hold it in the air, it would stay still But if you were to bring it up and then down gently while it's in the air the adjustment would fall...

1
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4 years ago
D
D-o-v-3
posted in Razer Support

Stick drift and input lag on Brand new Raiju TE

Just got a new razer raiju Tournament Edition controller for the PS4. It has major stick drift issues on both left and right stick making it impossible to use in FPS games. What can i do?

4
A
4 years ago
Z
Zachary_Peculier
posted in Razer Support

Synapse issue

So I used synapse 2 with my DeathAdder for years. Recently I got a new Chroma Black Widow 2 chroma and a Mambo Elite Chroma. When I plugged up the mouse it installed Synapse 3. I didn't mind the update but it only patched the mouse in rather than the mouse and keyboard. So the keyboard went to synapse 2. No problem. I updated earlier today and now I have to use synapse 3 to use both. The rainbow ripple effects look AWFUL (waaaay laggier) on the new synapse 3 for my keyboard. Is it possible to put the keyboard back on synapse 2 or even both so I can control their lights differently again. I hate how what I do for chroma applies to both.

1
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4 years ago
L
lifeleetPastelRed923
posted in Razer Support

Razer Kraken Tournament Edition (Mic only reacts when its basically in my mouth)

So I've recently bought the Razer Kraken TE and the sound and everything else is fine but the mic wont react unless i have it really close to my mouth and then its usually overly loud. Razer Support told me to swap it out and the new Headset has the exact same problem. Help.

1
F
4 years ago
X
XDeathDeityX
posted in Razer Support

Can't open Synapse 3.

I know a lot of people have this problem, but I don't see many people have the same exact type of problem as mine. When I run Synapse 3 as admin, a window pops up saying something along the lines of "Razer Synapse Service Process has stopped working" and an application error along with a text saying "The exception unknown software exception (0xe0434352) occured in the application location at 0x76bd5608". Tried a lot of things in other posts and in reddit as well, it doesn't seem to be working for me. Also, Synapse 3 has never run properly before and there are no logs I can find in the Razer folder for Synapse 3. Also, Synapse 2 has been unreliable as well, because the Mouse I want to tweak with is the DeathAdder Elite Overwatch Edition I received as a Christmas gift from a friend who bought it with her account. Hoping someone can help me fix this. Thank you.

1
F
4 years ago

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