Razer Support | Razer Insider

Razer Support

-

  • 34,648 Threads
  • 50,799 Replies

34648 Threads

D
DeepRedrushgarden777
posted in Razer Support

Synapse 3 and Tartarus V2

My Tartarus V2 was working great, with different keymaps for the two games I play regularly...Wow and Skyrim SE. A couple of days ago Synapse 3 had an update, which I applied via the auto updater. Now, when I open Synapse 3, it recognizes that I have a Tartarus V2, but it will not show me the keymaps. Synapse 3 lists two keymaps in the pulldown, but it used to highlight the bound keys in green. Now, the bound keys are not highlighted, and I am unable to get into the dialog to either re-map the keys or make new keybinds. I have reinstalled Synapse 3 from scratch and checked that all my drivers are up to date. Still having the same issue. Is there anyway to revert to Synapse 3 prior to the latest update??? At least everything worked then...

1
R
4 years ago
B
BShornock
posted in Razer Support

Is there a release date for the OLED 4k Touch 15" 2080 model?

My wallet is so ready to buy one, I don't want the 240hz model because most games won't even max out at 144hz let alone 240, plus I care more about image quality than 240hz. Guess I am used to gaming on 60hz displays without issues. Can anyone from Razer give us an update? You guys got the 240hz model before May 8th.

0
B
4 years ago
K
KangMeng
posted in Razer Support

Razer phone 2 Netflix HDR and 5.1 compatibility issue

Razer phone 1 able to play Netflix flims in HDR and 5.1 However, razer phone 2 is not supported with Netflix HDR and 5.1 content. It only shows "HD" icon on the Netflix video that was suppose to be able to play on "HDR". Whereas razer phone 1, there is "HDR" and "5.1" icon. I had attached a screenshot on the list of phone that support HDR. May I know u guys with razer phone 2 also have missing HDR and 5.1 in Netflix? **with Netflix premium subscription**

0
K
4 years ago
I
isark
posted in Razer Support

Razer Basilisk uncicking/deselecting

I just got the Basilisk a few days ago and I started noticing something happening. When I hold the LMB down and I start to slowly release it, sometimes the mouse unclicks/deselects while the button is still clicked. After trying to replicate the issue I found out that it happens quite consistently when holding the button with just a little bit of pressure. I want to know if this is a known issue, or something other people have experienced. It's not exactly experience-breaking since the mouse is perfect in every other regard but I want to know if it's a defect that I can claim to get a replacement. I barely notice it in-game since I either press the button hard or not at all, but doing ordinary computer tasks I tend to notice it quite a lot more. EDIT: Furthermore, when releasing pressure from the button with the intention to unclick/deselect, the mouse responds earlier than the actual *click* of the mouse and by doing so, deselects earlier than when I intended. EDIT 2: So far I've pl

5
I
4 years ago
M
MyStealth
posted in Razer Support

I wonder c hub that good work at RBS 2019

Im using RBS 2019 graphic model. and i am using Vention 5in1 hub The connection is lost even if it is touched lightly. It is the same after the RMA. Recommend a hub that works well on Stealth!

0
M
4 years ago
C
cdzfarsgardgaerg
posted in Razer Support

Dual Boot Causing Product Errors

I have recently created a dual boot with Windows 7 and 10. When I load into Windows 10, my Kraken USB and Deathadder 2013 work properly. If I boot into Windows 7, the Kraken doesn't get recognized and the Deathadder's scroll wheel doesn't work. Synapse also doesn't recognize either device. Could the dual boot be creating these issues?

0
C
4 years ago
R
Redemption39
posted in Razer Support

PC isn't picking up Tiamat 2.2

I got the Tiamat 2.2 v2 headset as a birthday present a few months ago and my PC doesn't seem to pick up the headset as an audio or recording option. I've tired putting the audio splitter through every possible port in my PC and still nothing works. I don't really know what else I can do. I've updated my motherboard's audio drivers and still nothing.

1
R
4 years ago
N
Notrixen
posted in Razer Support

Device not showing up in razer synapse 2.0

I recently bought Razer kraken pro v2 headphones and i registered them to my account but for some reason they arent showing up in my synapse, only things that are showing are Surround pro and Naga Epic. I tried to reinstall synapse and download it again but it still didnt work. If you know how to solve this problem please help.

1
R
4 years ago
M
matianiyou
posted in Razer Support

My kraken 7.1 V2 has mic problems

The synapse collapses each time when I turn on my mic, and this makes my sound fluctuates. How can I fix it? I have tried to reinstall synapse, but it seems not working.

1
R
4 years ago
Kanochoo129
Kanochoo129
posted in Razer Support

My keyboard is acting weird to razer synapse

I have tried reinstalling razer synapse, reinstalling the driver but when razer synapse is open, my keyboard would disconnect connect disconnect connect disconnect connect disconnect connect disconnect connect disconnect connect disconnect connect disconnect connect disconnect connect disconnect connect. help?

1
R
4 years ago
C
Charcocoa
posted in Razer Support

Razer Central stuck in infinite log-in loop.

Razer Central has been stuck in an infinite log-in loop for at least a week now. It's not giving any sort of error, it's just stuck on the logging in screen, screenshot below. I've tried solving the issue myself, and here's what I have tried: Patiently waiting, often for hours Closing and re-opening Synapse 3 Restarting the whole computer Repairing the Synapse install Uninstalling and reinstalling, several times Uninstalling, with deleting every Razer-related file in Program Files, both in normal and 86x, then reinstalling, at least twice. Resetting the password on RazerID (identical to the previous password) Resetting the password on RazerID (a completely different password) Reinstalling the drivers via Device Manager, using the Update Driver option, and reinstalling due to the drivers causing the installer to open up again. I have confirmed that this is entirely local to my machine. On my laptop, which was on the same exact network (except over WiFi rather than LAN), I succe

1
R
4 years ago
R
radioBrassgarden989
posted in Razer Support

Headset microphone is not detected and doesnt work

Hi guys, I have a Acer Aspire vx 15 laptop with windows 10. I’ve recently bought a gaming headset with microphone (Razer Kraken Pro v2). The issue here is that when i plug it in my laptop, my sound works very well but my microphone does not work, its not even being detected by my laptop. Only my internal microphone works. Out of curiosity, I plugged this headset in my other laptop and the mic worked there, so why doesnt it work on my acer laptop? When i plug in the headset it doesnt show up in the output or input devices (yes i have enabled to show the disabled devices). It also doesnt show in razer synapse. I have tried these things to fix the issue: - updating the drivers - updating windows - updating realtek manager - uninstalling realtek and installing it again - i even reinstaller my windows, and the microphone still doesnt work. - reinstalling razer synapse Im clueless right now and i hope you guys can help me with this issue.

1
R
4 years ago
K
Kamikaze247
posted in Razer Support

can't turn on raiju ultimate

hi guys i bought a razer raiju ultimate on the 24/4, i was trying to turn it on yesterday but it didn't come up even i have changed to every mode and plug in the cable but it didn't comes up con someone help me pls thank you

7
R
4 years ago
Y
YungPepell
posted in Razer Support

PLEASE HELP :( Razer keyboard double clicking

Hello, 1 or 2 months ago I bought Razer Blackwidow TE v2. From beggining everything was good, but now sometimes when I press F, E, S it type double letters when I click once. Any ideas? :(

2
M
4 years ago
N
NothingWade
posted in Razer Support

Razer Kraken Tournament Edition drivers problem

Hi, i have Razer Kraken Tournament Edition and when i update Razer Synapse, the "Game" audio driver works normally but the "Chat" audio driver dont work so i cant hear my friends or any conversation. it can happen the opposite. This is happening for months and everytime when i update i make a backup, so if the drivers are not working i can recover it. Can you help me? Thanks!

3
N
4 years ago
A
AidanWilliam
posted in Razer Support

Broken Razer Kraken 7.1 V2

The right side on the headset is completely straight. I've had it for almost 2 years, I got it December 2017 so I should still have a warrant. I have the oval earcups and whenever I have the headset on my ear is coming out a little.

0
A
4 years ago
J
Jessop59
posted in Razer Support

Huntsman and Blackwidow Elite Volume Wheel

I'm having problems with both my Blackwidow Elite and my huntsman elite volume wheels The Huntsman is stiff and needs force to turn - it feel like it's scraping on something or is wedged up against something . The Blackwidow elite on the other hand is unpredictable - it jumps from 1-3-6-2-8-5-7 etc ... Problem is i live in south Africa and bought the huntsman from Amazon and to ship is such a hassle what if i get a new one and it has other issues ? so to solve my problem i bought this https://www.amazon.com/gp/product/B01MV411BR/ref=ppx_yo_dt_b_asin_image_o03_s00?ie=UTF8&psc=1 i'm happy with the keyboards overall and i'm using the high quality volume wheel from Drok so I'll just live with things as they are Just hope Razer stops cutting corners - like the Shitty cheap volume wheel and the rubber dome media buttons ?? Mechanical keyboards means ALL MECHANICAL SWITCHES - not - ( lets throw in some rubber dome shyte ) to save $4 or less - ( 4 media buttons )

0
J
4 years ago
B
Bill-Nye-The-Science-Guy
posted in Razer Support

Faulty Sensor for Death Adder Chroma

I've owned my death adder chroma for close to 2 years and it has worked very well. Recently though, it's been having major issues with the sensor. Sometimes it works and sometimes it completely stops (It usually works for a few seconds then completely shuts off until I restart my PC). The little red light in the sensor completely shuts off and then randomly comes back. It's extremely glitchy and random. I am not too sure what can be the cause behind this so please let me know if there's any possible solutions to repairing this?

3
R
4 years ago
S
Southsc2
posted in Razer Support

razer nari ultimate sizzle

Hello, My nari work pretty good for 3 week but this day it sizzle a lot and dont take the sound of game and its only with the nari ultimate -game and not the nari ultimate -chat i try everithing unistall , reboot but nothing work. but on another computer it work Pls help me ps : its work without razer synapse 3 but when it download the driver that make that again

6
D
4 years ago
D
dailyDeepLemonventure068Insider Mini
posted in Razer Support

Spilt water on my razor croma keyboard is it done? Help

I'm having to use the onscreen keyboard because i spilt water on my actual one and the lights have went off and is unresponsive is it fixable or do i need a new keyboard.

1
Razer.Caziel
4 years ago
Yousif47
Yousif47
posted in Razer Support

Battery life

HI there, I have the original Razer Blade Stealth (6500u) , I am experiencing sudden shutdown when the battery is around 30%, I'm aware that the battery life has declined because of aging but is there a calibration method? does Razer change battery or is there spare replacement parts out there ? thanks

1
Razer.Caziel
4 years ago
H
hitBoysenberryroad533
posted in Razer Support

Synapse 2 não reconhece

Tenho um razer deathadder elite, na synapse 3 consegui cadastrar, na synapse 2 não da certo, não reconhece, primeira vez que compro um produto de vocês e já tenho problemas, espero que me ajudem a resolver isso

2
H
4 years ago
V
vineRoseQuartzleet952
posted in Razer Support

razer phone 1 touch screen dead zone

I'm having issues with the touch screen on my razor phone,it's not responsive on the top portion of the screen. Thanks in advance for any help or suggestions.

2
V
4 years ago
L
liamallan23
posted in Razer Support

kraken tournament edition not working

I bought the kraken tournament edition yesterday of Amazon and it arrive today but there is no audio coming out of the right ear is there any way to fix this issue?

1
U
4 years ago
J
Janushowy
posted in Razer Support

Right speaker in razer kraken pro v2 not working

Hi all, So about 2 weeks ago I got new Kraken Pro v2 Headphones and today when I wanted to listen to some music I noticed that suddenly the right speaker stopped working. I don't really know what happened because when I used them yesterday they worked properly. I have tried plugging them to 2 computers and a phone but they still didn't work. Is there any way to fix them or should I just send them to razer instead? Thanks for help.

1
R
4 years ago
CookiesCookie settings