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  • 42,906 Threads
  • 61,540 Replies
42906 Threads
ttv_vicious190
ttv_vicious190Insider Mini
posted in Razer Support
Headphone Jack Keyboard

Ok so I play games on Xbox for now but I use key & mouse in any game I can..Warzone, Fortnite etc..but I have this major issue doing this..I have all Razer..Basilisk, Huntsman Mini, and Krakens...but I have to plug the headphones into the controller to hear and talk bc the keyboard doesnt have a port for them and as a result of not ever touching the controller the controller turns off all the at the most crucial moments in game and causes a pause in movement and of course no sound until it turns back on...any suggestions aside from a wireless mic?

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ttv_vicious190
4 years ago
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Skobeloffshareretro332
posted in Razer Support
Unauthorized Access Blocked? Razer Cortex-

Hi there, RazerCortex.exe was blocked from unauthorized access this morning, my norton detected, why is it trying to access my processes unauthorized, it's the first time I saw this, is it the governtment trying to hack me or something their side? I'd really like to know!

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S
4 years ago
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SomeName123Insider Mini
posted in Razer Support
Swelling Battery

Hi, I've used a Razer Blade 2018 Advanced Model for work for the last two years. It's been having a lot of overheating issues and is almost always throttling due to overheating. Now the battery is swelling, or so I assume because the touchpad is being pushed up over time by something. It's now hard to click the touchpad, and the laptop won't close fully as it's resting on the bulge. Razer won't even let me file a support ticket because the warranty has expired. What are my options? Can I get a replacement battery somehow? I'm fairly technical, so I might be able to install it myself. Purchased in EU by my company on SEP 2018.

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Razer.Speedcr0ss
4 years ago
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madbomber666
posted in Razer Support
Ordered a Razer 15 with a German Keyboard Layout by mistake... How to change it?

So... first time I bought a computer outside my own country and I happened to do it the newbie way it seems :) How would you guys fix it? I would like at least to swap the Z and Y characters, but I am not sure if it is safe to try to do it myself. I would also be interested in changing my number keys to a Nordic/English layout as an alternative. So, should I order keys from somewhere online such as: https://www.quikfixlaptopkeys.com/?product=razer-blade-15-2019-keyboard-key-replacement-kit Or should I contact Razer for a key substitution? Thanks for any tips Cheers

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M
4 years ago
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cimpercee
posted in Razer Support
Razer Nari - RTX Voice

So I have my RTX card and was blown away with how the noise filtering is done. Every time I try to configure it by checking remove background noise from my Microsoft, this doesn't work. The RTX voice will hang. I hope someone out there can give some help.

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C
4 years ago
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anaphyla6
posted in Razer Support
Squad time

does time reset every season or no?

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A
4 years ago
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watchsmartSeashell232
posted in Razer Support
Razer BlackWidow Ultimate 2017 Keyboard Lightning getting laggy

Hi, After 3 month not in use, my keyboard's lightning effect is very laggy. And the lag happened when i used a profile downloaded from the internet, the based ones work fine. I deleted the old lightning profile and downloaded new ones but the lag still happened. There was no problem before then. I tried to reinstall razer synapse or reset Windows but nothing changed. Please help me. Thank you very much. Sorry for my bad English.

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W
4 years ago
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Sekthor
posted in Razer Support
Razer Seiren Pro Elite is not recognized by Windows 10

Hi, I've been trying to find a solution for this issue for so long, suddenly my mic stopped getting recognized by windows 10, I tried many "solutions" like uninstalling the device in device manager and restart the PC, uninstalling the device then going to windows update and then restart in case I had few updates available and nothing works. I am really frustrated that I find too many topics in this forum and there is not a single solution provided by Razer, if we paid a lot for this mic because we are fans of the brand, how is that you guys don't seem to care enough to help, all topics are empty and there is no response from you. I don't want to think that I wasted my money on a paperweight instead of a microphone. I even tried to send a DM to a razer support guy but I just got ignored...

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S
4 years ago
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bierdc
posted in Razer Support
Blade 17 Pro crashes when resuming from sleep

Hello. My brand-new 17 Pro (early 2020) works normal with the SSD that came with it, but when I put in my 2x 2tb PNY NVMe SSD in a raid 0 configuration, the system crashes when trying to resume from standby. The machine otherwise works great. Without the latest drivers, the typical presentation would be the keyboard lighting up, followed by the screen turning on to a black screen with a few white lines 3/4 of the way down, partly broken up (looks like a graphical issue). That shows until the computer restarts by itself. With everything updated, the black screen with lines doesn't show; the computer just goes straight to the BSOD where it collects data, after which it restarts normally. My brother and I have tried several different things: - All drivers are up to date, including graphics. - Fresh install of Windows applied numerus times (even downloaded it a couple times to r/o bad files). - Tried installing Intel RST drivers/tools, but said device was not compatible. - Both RAM stic

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B
4 years ago
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bergmillwork
posted in Razer Support
I press any key once, I get numerous characters on the screen

I have a huntsman elite ($200) keyboard and I cant even use this thing due to it reproducing extra characters each time I hit a key. Wwitthout edditing, this is what it looooksss like whennn I ttype. I have reached out to CS and haven't gotten a response back. I have tried updating / reinstalling software. I have unplugged and reconnected the device. The odd part is that at is that it changes day by day, so day I can't even use it while other days are good. I tend to have less issues when I have no Razer software installed. I used to have numerous issues with their mice so I stopped using them. I tend to think this is more software than hardware issues, but not sure if there is a repeat button in the Razer software, I have changed the window 10 default one to max / longest key depress before repeating.

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4 years ago
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GugnheimInsider Mini
posted in Razer Support
even after update no sound wolverine ultimate xbox

Can get sound out of a chat headset, but nothing when any set of headphones of multiple varieties. Did the firmware update, no change. Out of warranty, any replacement parts or other suggestions?

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G
4 years ago
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Keppelhitportal052
posted in Razer Support
thresher ultimate xbox one - disconnecting every 40seconds

Hey, I was hoping for some assistance. I have a thresher ultimate headset for my xbox one x. Everything seems to be fine but after 40 seconds or so it disconnects. My sound cuts out then it reconnects and the sound comes back. This happens in a loop constantly.. Note that even with my headset powered off this still occurs, as my xbox pops up with the headset assigned message. It seems to be an issue with the hub itself. When it does disconnect it still has power. To add, I have also tried my secondary xbox and its the same issue. Lastly I've tried updating the firmware, it's already on the latest and the headset works flawlessly on PC. I'm at my wits end with this, could someone offer some advice please?

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K
4 years ago
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KingRehab
posted in Razer Support
Razer Nari Ultimate Signal Issues

Hello, I am creating this in hopes that someone can provide with a solution to the Razer Nari Ultimate's connection issues. I purchased the headset a little over a year ago and was very happy with it at first. But it seems that it has rapidly degraded to a sub-par headset. The headset will sometimes beep alot while I am within ~2 feet of the receiver on a full charge (plugged into a usb 3.0), and the signal range seems to be no more than 10-15 feet. The biggest issue is that it will beep or have crackling while I am within a few feet of it. If anyone has discovered a solution to this issue, I cannot find one anywhere. Thank You. - Cole

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Razer.Caziel
4 years ago
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madshoofycat
posted in Razer Support
New synapse 3 BUG/BROKEN

I was FORCED to down load the new S3 driver, because my Tartarus V2 stopped working. Now, after uninstalling and re-installing, twice, it wont even open after opening once. I get into a game and my Tartarus stops working and Razer synapse will not open. Why? I didn't spend money on a razer product, to now waste my day dealing with this BS. It was working perfectly on the older version, I didn't want the update, but I was forced to update, and now this. SO now what?

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M
4 years ago
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emc973
posted in Razer Support
Just bought a new Razer Blade Pro 17. Many games are freezing, and locking the whole Laptop. Help?

Checked a couple of forums, but I still haven't found a fix. I tried RDR2, Jedi Fallen Order, Horizon: Zero Dawn, and Witcher 3. Usually about a half-hour playing, and the whole game freezes, and the speakers emit a buzzing sound. Can't alt tab or control alt delete out of the game, and have to hard restart the laptop. It's specs are well above what is needed to run these games, even at the highest settings. The OS and all drivers have been updated to the most current version. I spent A LOT of money on this thing, and am extremely frustrated. Does anyone have any suggestions? This mostly happens during cutscenes, if that helps.

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E
4 years ago
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Deadly_kitten2
posted in Razer Support
Naga epic chroma mouse wheel issue

ive had this mouse for over a year now and it just started not wanting to scroll forward. like stiffens right up and wont move but yet back it is fine. anyone know a fix for this

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Razer.Caziel
4 years ago
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RUBYCocoaBrownurban973
posted in Razer Support
I lost my Two Steps

hey, I lost access to my Two Steps and I lost the Backup number. What can I do?

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R
4 years ago
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Hatem2003
posted in Razer Support
i didn't recieve the 7.1 SURROUND SOUND activation

there is no 7.1 SURROUND SOUND code in my razer karken x USB and I registered the product but still, I didn't get the code

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T
4 years ago
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techSlimyGreenCITRINE809
posted in Razer Support
Black shark v2 no activation code for 7.1

Hi i`ve just got the black shark v2 with usb card and i cant find the activation code anywhere cvan some one point me in the right dirrection please.

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T
4 years ago
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IamSummary
posted in Razer Support
Discord seiren X issues

For some reason even disabling the mic gain volume, agc in the setting, my mic keeps sounding like I'm pausing every time i say anything. i have tried messing with the setting in mixer and recording on windows 10 but I only have hat issue in discord. any help? thank you

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I
4 years ago
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headPineGreenCORAL748
posted in Razer Support
Razer Blade stealth

I’ve had the computer for like 9 months. It’s worked fine doing what I need it to do. It worked fine a week ago. Went on a little vacation. Turned it on and dead pixels started showing. Every time I tried to open anything it would take a few moments to load and show a black screen. Often would stay on the black screen unless I tried to press a few buttons then it would close the app immediately. I can’t open anything hardly.

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4 years ago
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ventureheadCoralReef504
posted in Razer Support
обьёмный звук 7.1

у меня возникла проблема, в коробке от razer kraken 2019 не было кода активации 7.1, я зарегистрировался и где мне теперь получить код?

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V
4 years ago
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For_The_Win
posted in Razer Support
Seiren Elite makes noise

Just got a new Seiren Elite microphone. My concern is that it's making it's own white noise. It becomes very loud if you turn up the gain knob on the microphone, but even with it all the way down it's still noticeable. So the microphone is in a completely quiet room and its recording white noise. I tried it with 2 different PCs and different usb ports - no difference. It's also very well heard through it's monitoring audio out. Turning the high pass filter on and off doesn't do anything either. The only way to get rid of it is through program noise filters. But it kind of messes the sound up. Is my microphone defective or do all of them do this?

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reme1986
4 years ago
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Phoenix1985
posted in Razer Support
Razer Turret for Xbox One Keyboard charge stuck at 49%

hi I cant seem to see the keyboard Realtime charge as its always stuck at 49%, was working fine for a couple of months, but now have this issue

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P
4 years ago
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BDS44
posted in Razer Support
Razer tournament edition not connecting via bluetooth

Controller drivers are upgraded, bluetooth drivers are updated on pc. It just wont find my controllers.

1
B
4 years ago

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