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Razer Support

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40740 Threads

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frontAmaranth829
posted in Razer Support

Razer Blade 14" (2016) overheated (again)

Hey guys, It is the first time I am posting on this Razer community forum. I am trying to figure out how to avoid overheating issues on Blade 2016. I know the topic isn't new, those laptopz have a general and acknowledged overheat problem. Just got mine back from an RMA. I had a battery problem which damaged the trackpad. Anyway, I would like to avoid the same problem and I look forward your advices. After a stress test on Prim95, GPU temperatures are over 100° when the laptop is plugged. And around 70-80 when working on the battery only. My gaming sessions are long enough to exhaust the battery and I am really afraid of plugging. Are you aware of any solutions ? By another charger ? Simon

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4 years ago
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jayeugene
posted in Razer Support

Have some issues with my Razer devices on my new computer.

I have the following devices: Razer Black Widow Chroma v1 (bought in 2015) Razer Death Adder Chroma (bought in 2015) Razer Krazen 7.1 Chroma (bought in 2018) I recently built a new PC and have been having some crashes randomly and starting to suspect my Razer devices/drivers. I installed Synapse 3 which I found out only controls the keyboard only, so I also installed Synapse 2 to control the mouse and headset. My PC crashed a few times by having the screen freeze for a few moments and then machine rebooted automatically and sometimes it came back up right away and sometimes it stayed on a black screen. After hard rebooting machine, I would get GPU error post codes from the mobo. I removed power cable and held power button for a few seconds and turned back on and everything was coming back up. In the event viewer, I only see an error related to the headset driver crashing: The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will a

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4 years ago
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Rinzler81Insider Mini
posted in Razer Support

Firmware Update frequency?

Hi I'm new with Razer and just bought a mid 2019 advanced blade a few months ago. I noticed on the support page that they haven't updated the firmware since september of 2019. Does this mean thats it for this laptop? How often does razer update the bios/firmware? Thanks

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4 years ago
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Shellriley22
posted in Razer Support

USB port for mouse

Can anyone help me please? Does any of the Razer gaming keyboards have an additional USB port? I am looking to buy a new keyboard to use with my PS4 but will need the additional USB port to plug in my mouse.

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4 years ago
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ankitb733
posted in Razer Support

Cant use headset inbuilt microphone while connecting via a 3.5mm jack

Hi guys i am trying to connect my wireless sony stereo headset via a 3.5mm jack to my Blade15 but cannot use my inbuilt headset microphone. Is there a way yo resolve this issue. Or rather could i use my laptop inbuilt microphoblne separately while still being connected to my headset. Thank you.

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4 years ago
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demp26
posted in Razer Support

Ac adapter RC30-01650100

I need an ac adapter replacement for this part: RC30-01650100, is for a Razer Blade 14” RZ09-01953E72 gaming laptop, does anybody know where or how or what would work, because the originals are out off stock and I can’t find a reliable source to get a decent replacement. Going crazy here, please help

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4 years ago
AscensioNosu
AscensioNosu
posted in Razer Support

Razer Lancehead Wireless sporadic tracking/stops tracking

I've owned this Lancehead for not even a year and it has already been replaced for a similar issue. For the majority of the time it works as it should but has moments that it just stops tracking the mouse (mouse buttons still work) or it has very sporadic tracking where it's skipping a lot. Apparently there was a firmware update at some point that fixed some issues I was having as well but the firmware updater just doesn't detect my mouse at all. The issues appear in both wireless and wired mode, with synpase running or without synapse running and persists on different systems. I've tried reinstalling synapse numerous times, remove the device completely and have it reinstall, different USB ports for both the mouse and dongle and I've tried resetting the calibration by holding LMB,RMB and scroll wheel to no avail. This issue is extremely annoying in games and is driving me nuts. Any ideas or possible fixes are welcome as the replaced mouse is no longer covered by warranty.

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4 years ago
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freshworld235
posted in Razer Support

Blade 14 (2017) Webcam Disappeared

The internal webcam on my Blade 14 2017 has been questionable (works sometimes, not others) for the past year, but now it doesn't even show up in the Device Manager. I can't try any of the driver update recommendations since the device doesn't exist. Obviously my laptop is out of warranty, and I have a hunch the answer is going to be that I have to replace the entire screen. Anyway else having this issue? Thanks, - Jeff

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4 years ago
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verrwirung
posted in Razer Support

Razer Blade 15 Base Model 2019 Battery Swollen and warranty issue

what's happening RAZER?? my Razer Blade 15 Base Model is not even 1 year old yet my battery has swollen up. Now, I have 2 issue here... First, because this model mentioned a feature for disk expansion, I've decided to use such feature and check the free/vacant HDD bay inside the laptop..To my surprise, the warranty sticker is blocking one of the screws to open the bottom part of the laptop. WHY??? WHY would you put a feature in this laptop that will void the warranty??? and yes, because I wanted to expand my storage, I didn't mind peeling a bit of the sticker to get to the screw...guess what? RAZER was right, it has a vacant/free HDD bay inside for expanding storage.. Second, it's because of my decision to open the laptop and install additional disk that I've discovered that my battery is swollen. It's BLOATED. what happened? for a pricey laptop, I didn't expect this would happen this early...so, what happens with my warranty? since I've decided to use your featured expanded disk stor

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4 years ago
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Maccuci
posted in Razer Support

DA V2

my computer doesn't turn on with the mouse on, but if I turn on with it disconnected it turns on, whats happens?

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4 years ago
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Topgames
posted in Razer Support

software problems

sorry If I'm doing something wrong here but I just came for some help My friend gave me his razer kraken pro v2 but doesn't remember the date of purchase and activation code is there any way for me to still register the headset and get the 7.1 surround sound without the activation code?

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4 years ago
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classicSteelTeal224
posted in Razer Support

Cannot send an RMA

Hi there, I visited your site to process an RMA for a broken mouse but unfortunately, I cannot submit a claim. Your site does not work. See attached screenshot. Who do I talk to, so I can send an RMA request? Product Issue: a 5month old razer viper is having a "sticky" button on click (right button) Thank you, Gino

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4 years ago
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Lionheart220
posted in Razer Support

Razer Raiju Tournament Edition Right stick

I recently got a razer raiju tournament edition first thing I did was fully updated with the latest software. I'm having issues for example I'll turn left at a normal speed but when I turn to the right it's very slow. Does anyone have this issue or a solution?

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4 years ago
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Burnt03
posted in Razer Support

Huntsman Mini Function Keys Not Working

Just bought the new huntsman mini and am enjoying it so far. The only problem so far is the fact that my function keys dont work, if I could get some input for this problem that would be great. Thanks

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4 years ago
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PalmLeafsightbest559
posted in Razer Support

شراء

اريد ان التسويق الإلكتروني لم أجد تسوق في تركيا

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4 years ago
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davidlima.2002
posted in Razer Support

CTRL + SHIFT + A not working

press ctrl shift a not working! help me pls

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4 years ago
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Of-The-Creed
posted in Razer Support

How long does it take for replacements to be arranged?

I contacted Razer support today for my headset to be replaced and after some discussion was sent an email to respond to with the relevant details. I've since done this, so may I ask how long it takes for it to be assessed and a replacement issued, if applicable?

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4 years ago
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Morgan2349
posted in Razer Support

RainbowSixVulkan

How can I play rainbow six using the Vulkan API with the razer cortex

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4 years ago
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LightBrownlifebit885
posted in Razer Support

7.1 surround sound code not working

hello, I bought Razer Kraken Tournament Edition came with a card with a code for 7.1 surround sound but the code is not working, is this a known issue?

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4 years ago
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leleItaly
posted in Razer Support

Replace a broken key from ornata chroma

Hi, I have an ornata chroma keyboard (Italian version) and the key enter is broken. I bought a "ptb keycap upgrade set" in order to replace the key enter, but it seems not compatible. Where can I find another enter key for my ornata chroma?

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4 years ago
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hitRubyRedalley942
posted in Razer Support

USB-C port or Thunderbolt on my Blade Pro?

Hi All, So yea, probably a stupid question. I'm trying to work out if my USB-C port on my Razer Blade Pro (Late 2017) 17" i7, GTX1060 is a Thunderbolt port or not. I've looked around and on the Razer website on their old laptops but it doesn't say, I have no Godly idea where my user manual is. Can anyone tell me? Wanting to know because I'm wanting to have 2 ext monitors for work, one in the HDMI and one in the (hopefully) thunderbolt port. Cheers.

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4 years ago
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VoxelizedWorld
posted in Razer Support

Blackwidow Elite Stuck keys

When Im working a key will randomly get "stuck" as if I'm pressing it but it's physically released. This keyboard is less than a week old. It has no physical damage, no macros. Is there a firmware update I'm missing?

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4 years ago
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funTaupefresh349
posted in Razer Support

Basilisk V2 Mouse Unresponsive

I recently purchased a Basilisk V2 Wired and it arrived today—the only problem was that it wasn't being recognized by Windows 10 on any of the devices I tried it on (all USB ports attempted). No internal lighting or cursor input upon plugging it in after multiple restarts on each device. The only resources I can find online are for persuading Synapse to detect the mouse, but I never even got to the point where my own computer registered it. Documentation specified that the basic functions of the mouse are available immediately upon plugging it in while the more advanced settings are for Synapse, and so far I'm unable to use either of them. This is my first purchase from Razer, so I'm not sure if there's a step that I missed somewhere along the line. I sent a support ticket, but is it worth waiting potentially over 72 hours just to be told to RMA it? I might just go ahead and initiate the process if it's a clearly dysfunctional unit, I just wanted to get input from some folks who know m

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4 years ago
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pietrocarillo
posted in Razer Support

Cannot Connect Razer Mamba Wirelessly

My mouse was working wirelessly until I unplugged an replugged the usb receiver to my laptop. Now, I can only use my mouse connected through the wire. What I did, and didn't work: 1) Followed the procedure that's on https://support.razer.com/articles/1663354931 2) Unplugged and replugged the usb receiver 3) Restarted computer 4) Updated and reinstalled my drivers on Windows properties 5) Removed and readded the usb receiver under Windows bluetooth properties. Apparently windows Recognizes the usb receiver, installs the driver, and recognizes the mouse; however, the mouse does not work wirelessly. 6) Tried different usb port 7) Reinstalled Synapse 8) Reseted mouse to factory settings on Synapse 9) Tried using in a different pc I appreciate your help in advance

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4 years ago
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steviegainz
posted in Razer Support

customer support needs to do a better job

I have never had such a bad experience with customer support ever in my life, holy s****. It takes 2+ days for a response and when they actually do respond the question that i asked goes in one ear and out the other and then the process starts over again.... I have been trying to get my tracking number for my order that i also paid for extra shipping and still nothing. Ive been told multiple times now that they will send me an email with my order confirmation and its been 4 days with nothing at all in my email. how is it that they dont have a customer support phone number i can call? the only thing is tech support and they tell me I have to get into a chat with customer service and that never works, i tried connecting every hour to an agent and it keeps saying no one is available, wont even put me in queue.... sorry for the vent but im hoping this reaches someone in customer support because this is ridiculous.

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Razer.Caziel
4 years ago

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