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  • 42,223 Threads
  • 60,557 Replies
42223 Threads
MadBuffoon
MadBuffoon
posted in Razer Support
Razer Sila On "C Spire" ISP Not Working

I am trying to set up a Razer Sila with the ISP "C Spire" and it wont turn green its only red. Any ideas or tips?

0
MadBuffoon
4 years ago
S
SkinnyPeanut69
posted in Razer Support
Razor Synapse 3 FAILED TO START

I can't seem to open Razer Synapse and every time i do it just says FAILED TO START.

1
D
3 years ago
K
Kcrash
posted in Razer Support
Error Code 528372

http://prntscr.com/u89ki4 It wont let me install, I tried to do a clean install deleted a bunch of files from user, local, roaming, and some other places as well. But i still cant install, even tried different drives.

1
K
4 years ago
B
BottleGreenpointgeo080
posted in Razer Support
Razer Seiren Elite does not work

Hello there my Razer Seiren Elite of two years had suddenly stopped working when I upgraded my PC to windows 10, I didn't observe any damage on the microphone or the cable. Did anybody had the same problem before? If so how did you solve it. If perchance you stumble onto this tread, please reply please I really cannot afford to buy another microphone. Thank you.

1
Razer.Caziel
4 years ago
T
thus4k
posted in Razer Support
Razer Synapse 3.0 Mixer tab on Headphones not detecting some Games

Hey, Ive just re-installed Fortnite today on the Epic Games launcher. I have the Razer Nari headphones and the Razer Synapse 3.0 software, and in the Razer Nari section there is a tab named "Mixer" which allows me to control what games use Stereo or THX Spacial Audio. I have some games there already, which work fine. I expected Fortnite to show up after a restart but it didnt, and when I play the audio sounds very off. Im not sure if Fortnite supports THX but I should be able to control surround sound or stereo audio, but there is no Epic Games Launcher or Fortnite option there. Any fixes?

5
Razer.Caziel
3 years ago
G
Guitargfd
posted in Razer Support
question about account

i have an account it just wasnt used in years and when i logged in tonite , it said i didnt have 7.1 surround sound and need activation code but i already activated it just years ago and prob different computer but it was my same account

1
Razer.Caziel
4 years ago
E
Exilespyro
posted in Razer Support
HELP!!!!!!!

My razor ornata keyboard has stopped working but only the shift caps lock and q keys are not working how can I fix this

1
Razer.Caziel
4 years ago
J
Jorgameu
posted in Razer Support
Help

What version of Razer Synapse can I use with the Razer Kraken X (AUX version)?

3
Razer.Caziel
4 years ago
B
burnsabeast1
posted in Razer Support
Unable to detect Router using Sila App (android)

Hi there, Title is fairly self explanatory. I recently moved and had an issue with the app and had to remove the router temporarily. Since then I have been unable to detect it using multiple devices despite several router powercpower and toggling of wifi/Bluetooth on both android devices while trying to detect from inches away. Before this started, the router got stuck updating to RazerSila-2.0.438_api-2.0.414 but recovered and appears to have installed the firmware properly. All other aspects of the router are working fine and I can manage via web browser, just can't add to the management app. Anyone have any idea what I could do in this situation? Thanks!

1
Razer.Caziel
4 years ago
D
Dormant75
posted in Razer Support
Razer Kishi and galaxy note 20 ultra

Will the galaxy note 20 ultra fit in the Razer Kishi or not? Confusing answers out there .

1
Razer.Caziel
4 years ago
A
Aesth3tix
posted in Razer Support
Basilisk V2 losing Keybinds mid game

Lately after a few minutes of gameplay my Basilisk V2 drops my keybinds and returns to default binds and will not let me change. When I go to synapse it won’t let me access the mouse. Seems to be a synapse issue because when I restart the software, it works fine, but only for a few minutes and I have to restart the software again. Need help in resolving the issue. Thanks!

3
Razer.Caziel
4 years ago
J
JN7fps
posted in Razer Support
RAZER DEATHADDER ELITE CHROMA

I bought the mouse 2 months ago and it is already problems me problems like '' double click '' and failure in the main click, I want to solve this problem. '' I bought it directly from the official Razer free market store ''

1
Razer.Caziel
4 years ago
L
l14790
posted in Razer Support
Buzz sound of kyeboard

There is constant buzz sound at the USB position. If I turn off the light, the sound will disappear. How to solve it?

1
Razer.Caziel
4 years ago
S
S3nse7
posted in Razer Support
Razer Kraken X Lite microphone problem

Hello there guys, I am new to forums so I will apologize in advance if I am breaking some community guidelines while posting this post. I came here to seek for help after posting a ticket for Razer Support about my problem with Razer Kraken X Lite headset. My problem goes: - I've bought Razer Kraken X Lite headset (3.5 audio jack version) which came with Razer Surround 7.1 sound application. - Audio is crystal clear, works fine as well as 7.1 version, while Surround app is running. Problem came when I tried to make microphone pick up my voice. In fact, microphone device is not even shown in my devices. Tried enabling/disabling audio devices, uninstalling and installing drivers, after that I tried uninstalling and installing audio drivers (it was Realtek's drivers as default ones on my ASUS ROG laptop, Windows 10 Pro OS.) and still I got no luck in making it work. My occupancy is Software Engineer and I really tried all kinds of "fix-it" advices I could found on the Internet

6
L
3 years ago
M
mokdongman
posted in Razer Support
Razer synapse 3 for MAC

When will the razer synapse 3 be available for MAC?

1
Razer.Caziel
4 years ago
B
Bacon4Life11
posted in Razer Support
Serial Number not in serial number database and want to change switches

Hello! A little over half a year ago, I purchased the Razer Huntsman Elite with the clicky switches. It has been awesome! But recently, I have changed working environments. The clicky switches are simply too loud! For about a week now, I have been trying to get in contact with the Razer support through ALL methods. With the live chat, I cannot be connected to an agent. The one time I connected to an agent, they ended the chat about 30 seconds after us connecting. With the support number, I was unable to connect with anyone as well. I called roughly 3 times. Now, I have also been trying to submit a case through the support.razer.com, but my S/N is invalid, and says it cannot be found in the database. So, in the end, I have two questions; firstly, am I allowed to exchange my clicky switched keyboard with a linear switched one (even if there is an up charge), and why is my S/N not working? I’d be happy to supply the S/N, but I need to know that it is safe! Thank you much!

1
Razer.Caziel
4 years ago
D
dearlyplinky
posted in Razer Support
Razer Elite Microphone

I need help. I am recording using Razer Elite microphone via Loom recording and there's static noise.

1
Razer.Caziel
4 years ago
M
Mikeduuu
posted in Razer Support
Does anyone know what this white streak is on my Mercury Razer Blade?

Does anyone know what this white streak is on my Mercury Razer Blade or how to get rid of it? When I use alcohol lens wipe on the track pad the white streak will go away, but after a few hours it reappears again. Its been a huge eye sore. Please see the attached photo.

3
Razer.Caziel
4 years ago
B
b0ils
posted in Razer Support
Razer 2020 Base Temperature Spikes

Razer 2020 Base model i7-10750H 6 cores RTX 2060 Max 16 GB Ram Games run so far: Mount n Blade Bannerlord Company of Heroes 2 Total War: Warhammer II I am using both Core Temp and NZXT Cam to monitor system temperatures. Typical temps while running games ranges from high 70's to low 80's on CPU. Temps never reach 80 on GPU. NZXT typically has temperatures in the ranges stated above, i'm assuming it's an aggregate of all cores. I've never seen temps from NZXT go above 82C. However, Core Temp frequently logs temps on certain cores reaching 100C. These spikes seem to be one off, fast, and infrequent with some small spikes into the 90's that are of similar quickness. Are these spikes normal? Is there any potential long term harm to lthe aptop due to them? I've screenshotted a graph and readout from Core Temp that has the min max and the cores tjmax temperature spikes to this thread. Again, average temperature seems to be in high 70's but there are spikes, albeit quick spikes,

0
B
4 years ago
R
Rodocopz
posted in Razer Support
Razer Blade 14 Battery BETTY4 about to explode.

Hi, I've had a small protrusion on my touchpad for a few months and this last month there has been a noticable change. My battery is going to explode, I have removed it but I wish to make my laptop... a laptop again. This is my second Blade with a battery problem, my first Blade had the battery die at 40% and then stop charging altogether, always a few months after warranty. I need a new battery.

0
R
4 years ago
I
i.rzayev
posted in Razer Support
RAZER NARI Mic picking up all sounds from headphones

Hi everyone, Me and my friend bought RAZER Nari and we both have same problem for example: if there is some sounds (music, video, game sounds) all sounds goes true mic.... Stereo mix is DISABLED It is not problem of discord or etc. cause windows sound control panel in RECORDING pane registers "side" sounds too... I found that if change BALANCE L:0% R:100% everything works fine... Already checked on MacOS - same problem... so I don't think that is windows problem. Dears could you please help to solve this problem. FYA: Me and my friend have same problem. He bought Nari 6 month ago, I bought them 1 week ago. Hope for your help

1
Telain
3 years ago
A
alexisbrosseau
posted in Razer Support
Deathadder Elite Side Button Don't Work

One of the side button of my mouse stop working and I don't know what to do. I already contacted the support but nothing work. I try to: plug the mouse in a different computer that doesn’t have Razer Synapse installed, reinstall the mouse driver and synapse, clean the mouse. I can't do a RMA because I lost my receipt so if anyone have an idea to how to fix this pease tell me. Here is the video of my issue: (In the video I bind the first side button with the number 1 and the second side button with the number 2 and as you can see the second button is not working).

0
A
4 years ago
J
JAXOTHEBUILDER
posted in Razer Support
Warranty Support: Razer Blade Stealth (2019)

Hello! My name is Jackson and I am having some difficulties with renewing or checking on my warranty on my 2019 Blade Stealth 13, FHD, MX150. I went through an RMA in May, so this is my second machine. I would like to see if I can extend my warranty farther, just in case of another failure. Before you ask, yes, I have contacted support, but to no avail, as of yet. Phone is down and chat is done by a bot with prompts that don't correspond to my issue at hand. So, this is pretty much my last hope, before I decide to just sell this laptop out of fear of loosing another one (I really don't appreciate products that fail within the manufacturer's warranty period), and going with something else more reliable. If you have any suggestions on how to progress, please let me know. Thanks and take care! Serial No: BY1931A55500119 Product No: RZ09-02812E71

0
J
4 years ago
Y
Yilsae
posted in Razer Support
Razer Synapse 3 no longer launches

Just out of the blue Synapse 3 no longer works. It'll give me the splash screen that it's starting up but then it just never actually runs. I've tried 3 clean installs and running the program as an Admin. Did they break it in an update or am I missing something? Kinda frustrating as my Tartarus is re-macro'd for an MMO and the macros don't function without Synapse 3 working.

0
Y
4 years ago
C
CrystalyneFoxtail
posted in Razer Support
Questions about the Razer Kraken Kitty Edition

I've been thinking about getting the kitty edition to play on the ps4 with, but upon finding out that that headset is usb wired I've got a couple questions. If anyone can help answer these, I would be super grateful!! 1) If I plug the headset into the USB port on the ps4, will the spatial audio still work in the headset? (Mainly want the headphones for the spatial audio of this ps4 game that I have) 2) If I get an USB to aux adapter and use it to plug the headphones into the actual ps4 controller's aux port, will the headphones a) still work and b) have their spatial audio work too? Thanks in advance to anyone who can help me out with these 2 questions!!

0
C
4 years ago

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