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  • 42,059 Threads
  • 60,370 Replies
42059 Threads
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JoshuaMcClain
posted in Razer Support
Razer Wolverine Ultimate Xbox One issue

I'm not sure if this is a major issue or if I'm an idiot lol. When I turned on my Xbox console today my controller just blinked white once, and then became unresponsive. Its like it refuses to turn on? Any ideas as to what is going on? Here is a video of what it does here. Appreciate any help! Thanks, Joshua

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J
4 years ago
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quikscopematt23
posted in Razer Support
razer huntsman mini t button not working

so my huntsman mini seems to be working fine except for the t button, the key is lighting up but when i press the key it does not register. I have also tried unplugging and re plugging my keyboard in which did not solve the problem, does anyone know how to fix this?

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Razer.Speedcr0ss
4 years ago
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chalkyg40
posted in Razer Support
Razor 15 slow startup problem

Hi Razor support, Ive recently started experincing slow startup problems, whereby once the power button the keyboard lights up, then goes blank and the bios screen prompt appears. This then happens again and then windows 10 eventually starts up and everything runs fine. The startup time is roughly 2 minutes, Im running an SSD hard drive which has recently been upgraded. Im using the laptop for music production only. Can anyone help fix this problem as the startup time used to be almost instant Many thanks Charlie

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4 years ago
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chalkyg40
posted in Razer Support
Razor 15 slow startup problem

Hi Razor community, I've recently starting experiencing slow startups when booting up my laptop and was wondering if anybody can help me with a solution. The problem Im experiencing is that once ive pressed the power button all the buttons light up, then go off, then I get to the startup screen with the bios prompt, this then repeats once more and then eventually windows starts up. After this everything is fine. Im using this laptop for music production as dont play games. Ive also recently upgraded the hard drive to a bigger capacity. Im running windows 10 Are there any software updates I need to do in order to fix this problem? Many thanks Charlie

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4 years ago
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renjiaa
posted in Razer Support
Stabilizers issue

Hi all, Seeking for your assistance on this issue i found. So this 3-months old Huntsmen TE is been great and I love using it. However, I encounter a problem when i recently change the key caps to the mercury white. The stabilizers is kinda stiff (based on my speculations) and here is a short video of it. => It's is kinda short, but when I press the shifts/backspace it has a weird sound and cannot be pressed fully not like the spacebar and enter => Old problem when i change the spacebar. It was stiff and the same goes to the enter, but i got it fixed when i change the stabilizers. However, I did it to the other keycaps that needs stabilizers but still same old problem. Right now, I'm thinking of lubing them (could fix my issue...not sure yet) and putting on some foam (to mostly remove that rattling sounds because I hate it) like on this video() but still thinking that if this could void my warranty if I open the keyboard. Thank you all in advance :)

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4 years ago
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dukdiye2
posted in Razer Support
Why cant change verification slot?

Why my account is only sync with yahoo but I dont even know what account it used. So I cant verify and also recharge the slot.

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4 years ago
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SandyTaupebitlab432
posted in Razer Support
Bluetooth USB missing

I lost USB my headphone,how i can buy the USB only for Bluetooth or any solution

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4 years ago
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_twitch
posted in Razer Support
Dead USB-C Port Razer Blade 15 Advanced

Hi there, Really need some help. I have a dead USB-C on my new Razer Blade Advanced (4k OLED Model). This is on the HDMI (NVIDIA) side of the laptop. It's not recognising anything I attach. No power either. This laptop is 1 month old. Sent a support ticket but not heard anything yet. Just wondered if anyone else has experienced this issue? and Could provide me with some help.

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4 years ago
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EMERALDRegaliaaero869
posted in Razer Support
Please help

If i lose 2 authention what i am doing.,can i chose other email?

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4 years ago
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Bladewind187
posted in Razer Support
Huntsman Elite with Red Linear Switches in a UK Layout

I would like a Huntsman Elite with RED LINEAR switches in a UK layout - is this possible as the options in the shop only has US layout with red switches available If I buy a Huntsman Elite with red switches and a US layout could I get a PBT Keycap Upgrade Set and change it to a UK layout? - I logged a ticket with support back in April still no reply just tried live chat and no one was there Posting here in the hope some one will reply

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3 years ago
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GeegerGamer
posted in Razer Support
7.1 surrounded sound app in Windows 10 stopped working through my main computer speakers please help

So my 7.1 surround sound app was working perfectly through my head phones and my computers surround sound hook up through my focus rite Scarlett i2i. But now does not work through my surround sound anymore even when selecting everything perfect on the razer app and on my main volume on my computer. And yes 7.1 is selected as my default device. I use to monitors so I thought maybe the other monitor interfered with it some how but I can't figure anything out. Not it just doesn't play sound. Like its muted or something..because when I tested it with the settings open volume mixer option and messed with the audio. It should the system speakers having volume go up and down like it was working yet no sound still....can anyone think of what could be possibly going wrong for it. Not to be playing sounf anymore?...because it work at first than maybe I adjusted something or did something to cause it. I just don't know..please help with any possible solutions.. Email me or reply back on here. Whi

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4 years ago
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GeegerGamer
posted in Razer Support
7.1 surrounded sound app in Windows 10 stopped working through my main computer speakers please help

So my 7.1 surround sound app was working perfectly through my head phones and my computers surround sound hook up through my focus rite Scarlett i2i. But now does not work through my surround sound anymore even when selecting everything perfect on the razer app and on my main volume on my computer. And yes 7.1 is selected as my default device. I use to monitors so I thought maybe the other monitor interfered with it some how but I can't figure anything out. Not it just doesn't play sound. Like its muted or something..because when I tested it with the settings open volume mixer option and messed with the audio. It should the system speakers having volume go up and down like it was working yet no sound still....can anyone think of what could be possibly going wrong for it. Not to be playing sounf anymore?...because it work at first than maybe I adjusted something or did something to cause it. I just don't know..please help with any possible solutions..thank you.

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4 years ago
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Inkcrazy
posted in Razer Support
Compatibility

Will the Xbox Kishi be compatible with Samsung Galaxy note 20 ultra?

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Razer.Caziel
4 years ago
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HTDillPicklesHT
posted in Razer Support
Audio Problems with Brand New Razer Kraken TE

I am having problems with the audio on these brand new headphones. The headset only has audio on one ear (the right one). I set up the headset using the instructions from the manual. Does anybody else have the same problems? I hope I'm just missing something so I don't have to return these. Thanks in advance.

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Razer.Caziel
4 years ago
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dailyGoldFusionroad645
posted in Razer Support
Chat balance issue

Hey, Can anyone help me please, I play with PS4 and the chat balance doesn’t work it reduced the volume of the game play only. Thank you so much !!’

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Razer.Caziel
4 years ago
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JulyLo
posted in Razer Support
Razer Synapse MAC

I just bought the BlackWidow Elite Keyboard and for the life of me I cannot get the Synapse Application to recognize my keyboard (I am on MACos High Sierra). I have already tried uninstalling the keyboard and nothing. The keyboard is working perfectly fine and the lights are on but I cannot access the app to customize them. I actually wrote this message with the keyboard so I know its working. Please Help!!

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Razer.Caziel
4 years ago
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cuckoo_bananas
posted in Razer Support
Deathadder Chroma mouse double clicking

Hi ! I tried so many fix, I updated my mouse with a driver and it worked for a while. But now my Mouse is back to Double click again and I dont know why. I take good care of it. I asked the support yesterday and they weren't able to help me further more ... It's an expensive mouse and I hope my issue will be solved soon ! Thanks a lot

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Razer.Caziel
4 years ago
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Gizmo543
posted in Razer Support
Chroma Sync keeps crashing when loading up

I would load up Chroma Sync so I could do the minecraft thing. But when I load it up it just crashes. I need help please. I rec a video of it happening.

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Razer.Caziel
4 years ago
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voicesleekBlueGray035
posted in Razer Support
Keyboard not responding

Hi everyone, I'm having a problem with my keyboard that started after I changed my pc. Some keys are not responding when I tap on them[other times they respond well]. In the daily life, it's just annoying. When I'm playing Darks Souls the game might be a little unforgivable. only the Q that do not works, but it bothered me a lot. As LOL use the A key for the skills, I setted my keys to be at just one stretch of a finger. Anyone have an idea how to fix this problem? BTW my keyboard is 2016 black widow ultimate stealth edition tried to summit a ticket online, but the system doesnt recognize my serial number for some reason

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Razer.Caziel
4 years ago
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Gusttavo29
posted in Razer Support
Razer kraken x, problem in activation of the 7.1 surround sound code

I bought my razer kraken x and went to activate 7.1, downloaded the 7.1 surround sound app and put the code that came in the box and when I put it in it looked like the code had already been used, I was wondering if anyone can help me solve this, I will stay Much obliged.

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4 years ago
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Farabsx
posted in Razer Support
RSy3_AudioAppStreamsWrapper.dll

When the new update is realese. This problem is pups up. I can't use my basiliks v2.

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Razer.Caziel
4 years ago
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Flashback_Jack
posted in Razer Support
Mamba Elite middle click messing up my games..

Just picked up a Mamba Elite. It's perfect except for one thing -- the middle mouse button has an annoying two-level click to it that messes up my first person shooter gaming. If I press it too hard, the second click activates and it has something of a repeat function set to it that causes my game to hiccup when I cook grenades, etc. Is there a way to deactivate the second level click to the middle button? If I were to review this mouse, it would get full marks except for the one annoying characteristic.

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F
3 years ago
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blackdeth59
posted in Razer Support
THX sound app will not open

About two weeks ago I was using the Razer THX spatial audio app perfectly fine until either a windows update or an update to the Spatial Audio software happened. Now it will not open and in the Windows audio settings, when I choose THX Spatial, no sound is put through and I could only use the sound from my realtek speakers. Is there some kind of fix coming or is this a problem a lot of people are having? If there is a solution to fixing this, could someone please let me know? Thanks.

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Razer.Speedcr0ss
3 years ago
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garrettxgucci
posted in Razer Support
Razer Nari Ultimate Beeping issue

I'm currently having issues where my Nari Ultimate will constantly beep as if its resyncing/needing to be charged when i use it with my computer. I do NOT have these issues when i use it with my PS4 however. Any possible solution to this would be greatly appreciated as this is my favorite headset I have ever owned, but these issues are beyond obnoxious. thank you!

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3 years ago
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Saint7926
posted in Razer Support
Razer Blade 2019 Base Model Touchpad

I recently purchased a 2019 razer blade base model, and out of the box the touchpad was not working. I was able to get it to work for a few days by changing the driver in the device manager, however it has stopped working again. As you can see, there is no synaptics driver in here, and nothing regarding the touchpad. I have no idea what the problem is. When i click on mouse settings in the control panel, i also get this issue And when i click yes, it doesn't do anything. Any help is appreciated.

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S
4 years ago

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