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  • 33,398 Threads
  • 48,509 Replies

33398 Threads

Pentalobe
Pentalobe
posted in Razer Support

Mamba wireless stops dead in it's tracks sometimes

My mouse has been doing this for a long time now, but so intermittent it's not something I've worried about in the past. Until this morning. For whatever reason it seems to be doing it once every 20 minutes or so. Just quits working for a few seconds (like maybe 15-20 seconds) and then comes back to life. The mouse does not go to sleep when this happens (I think I have it set to like a 3 minute timeout?) and the battery right now is sitting at 76%. I've tried killing off synapse completely and that doesn't make any difference. As well as turning the mouse off and unplugging the base station to reset it. The mouse buttons will still work but the cursor doesn't move. Surely there is a firmware update available to fix this issue? This mouse was $150 and isn't even 2 years old yet.. I am using windows 10 pro for workstations version 1803 on a dell precision 3620. Synapse 2.21. The model number of the mouse is RC30-013601. Right now I have open excel, word, solidworks 2017, and firefox

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4 years ago
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CHICKENGAMEPLAYS
posted in Razer Support

I have an error when installing razer cortex

I have an error when installing razer cortex tells me it is not compatible with my operating system, but before if I could install it correctly I have windows 7

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Razer.Caziel
4 years ago
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Tymeister
posted in Razer Support

Blackwidow Chroma V2 Lights work, But It will not let me edit the lights

I have tried countless times to fix this issue and i have never found a solution. i have re installed, and updated everything i can think of. The keyboard will light up but I have zero control and synapse won't change the lighting when i set it to change please help.

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Razer.Caziel
4 years ago
S
Sosharp
posted in Razer Support

Razer warranty is nuts!!

I bought the Razer phone last Christmas on eBay. I registered it right away on Razer site and have a screenshot saying it's covetco for 2 years. My charging port is not working so I contacted CS who said I was not covered on my earrwarr due to the phone not sold by their designated sellers. Simply put, Razer phones have no warranty! The seller has the warranty! Why can't they use EMEI numbers to confirn the phone is legit? Piece of nonsense! They never even offered to charge me for a repair. No more Razer phones for me. Back to Samsung!

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Razer.Caziel
4 years ago
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TheFragturedNerd
posted in Razer Support

Razer synapse not registering mouse and headset HELP!

So i got myself a new keyboard today (huntsman elite) and it made me install a new version of razer synapse, my problem is that for someone reason the new razer synapse software will only register my keyboard and mousepad (firefly) but not my mouse (Mamba chroma 16.000DPI with wireless option) and my headset (Tiamat 7.1 v2) what might cause the problem? What have i done so far: Remove old version of synapse (which DID register mouse and headset) and restarted pc downloaded newest firmware for the headset and mouse

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4 years ago
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elm0nt3s
posted in Razer Support

Problema Razer Serien

muy buenas tengo un problema con mi micrófono razer serien y es que cuando lo conecto al ordenador la pantalla en la que indica el modo en el que esta empieza a parpadear y no me lo detecta el pc. No se cual es el motivo pero en 15-20 minutos ya va bien. es el mismo problema que el de este chico.

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4 years ago
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Follytruckbest620
posted in Razer Support

VLC 3.0.5 (macos) and newer crashing with Razer SW assertion error

Hi there Since updating VLC to Version 3.0.5 and newer on my macOS 10.14.2 machine with a Razor Manowar and Synapse SW, it keeps crashing with some weird error (extract of crash): ime Awake Since Boot: 2700000 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Application Specific Information: Assertion failed: ((*(long*)&island->instructions[0]) == kIslandTemplate[0]), function freeBranchIsland, file /Applications/buildAgent/work/9ac0541bc060c0cd/source/RazerManOWarAudio/TwinkleMac/NahimicAPO_Mac/NahimicAPO_Mac/Source/mach_override.c, line 475. This only happen on the machine where I have the Synapse softwate installed. Regards,

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F
4 years ago
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phiLLLip
posted in Razer Support

RazerBlade 15 Backlight Turns Off On half of keyboard Randomly(Pic attached)

Hi all, I am having issue with my new Razer Blade 15 ( 144HZ, 1070GTX, 512SSD). This laptop is only about 4 weeks old and issue happened since day 4. The issue is that half of keyboard backlight goes out randomly. At first, it happened two or three days later, but now it happened 6 days later after shut down. If I do a restart it doesn't fix it, but if I fully shutdown the laptop and turn it back on the lighting comes back on as normal. Below are things I did but could not solve the issue. Updated all Windows updates Updated keyboard drive to newest Updated Synapse 3 to newest Uninstalled Synapse 3 Uninstalled Razer Chroma SDK Does anyone have any idea on how to fix this? It's extremely frustrating. The laptop performs great but having this key lighting issue is a real pain in the ass. Thanks in advance (Different keys turn off every time)

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4 years ago
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RickyNomero
posted in Razer Support

Razer Raiju TE - Turning right in game is like 25% slower than turning left

I got the Raiju TE today and I noticed during playing shooters that turning right is much slower than turning left. I updated the firmware to 1.03, but this didn't fix it. Any tips?

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4 years ago
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FreshMelon
posted in Razer Support

Some keys on my keyboard dont work

On my Blackwidow Chroma X has just randomly started to spam some specific keys :shifts (/ <> / y / x / v / b / m / , / . / - ) what should i do. Please note that i didnt find any macros.

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4 years ago
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abcarvalhais
posted in Razer Support

Not being able to configure Text Function the whay I want on Synapse

So, basically I want my Right Shift key to input the character "/" when I press it and to input the character "?" when I press it while holding Left Shift, but apparently there is no way to configure an alternative character while holding Left Shift on the Text Function tab, is there another way for me to do that? I hope this didn't get confusing. Btw I have a Blackwidow X Chroma

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A
4 years ago
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Vermillion444
posted in Razer Support

Razer Blade 15 Low FPS When Plugged In

Hey guys, I have noticed that the laptop lags while playing games when plugged in. But when I play the same games on battery, they run just fine. Anyone faced this problem before? How do I stop this from happening? (Razer Blade 15 Advanced)

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V
4 years ago
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lemonhazehell
posted in Razer Support

Razer phone 2

Hi i have a problem with Razer Cortex i cant open it ,just stay razer cortex stop workink i use razer phone 2 some one know how to fix that?

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4 years ago
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radioShadowpulse477
posted in Razer Support

Can't install Synapse 3

Hello all, I have a Naga 2014 that I have loved for years. It bit the dust the other day so I purchased the Naga Trinity as replacement. Synapse 2 wasn't recognizing it, so I figured I needed to upgrade to Synapse 3. I downloaded the installer, but when it begins to launch, It gets as far as showing a menu screen for about a second then it disappears. The taskbar icon for the installer is still there at the bottom of the screen, it's just the actual window is gone. Has anyone seen a problem like this? and does anyone have any suggestions on how to proceed? Sorry if this has been posted, I searched, but did not find. thanks.

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Razer.Caziel
4 years ago
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lorcheto2004
posted in Razer Support

Headset microphone fully disables when in game

So,I've recently bought a new headset Razer Kraken pro v2 and I've discovered that the mic fully disbales (like just stops working),it's not muted or unplugged,just stoped,when I turn on any game,but when I turn off the game the microphone starts working again few minutes later.I've tried literally everything and nothing.I'm with windows 10 (and yes I checked my microphone privacy settings,it's all good there).Please someone help me!

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Razer.Caziel
4 years ago
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pulseeggSheenGreen492
posted in Razer Support

Nari ultimate mic echo on Xbox one

I just got my new Razer nari ultimates and it is a great headset but I got into a party chat with a friend and he told me I had an echo and I've been trying to fix it so can some help me out

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4 years ago
A
Anonymous
posted in Razer Support

How To Remove a Device from Synapse 3?

I have had Razer's Firefly for quite a while now and had no problems with it. Recently I purchased Tartarus V2 and the Firefly's lights started flickering. It happens once or twice every few minutes but it's quite noticable. After some analyzing I discovered it's got nothing to do with Tartarus, but with Synapse. Before I never installed it, but now I need it for Tartarus, so it affects Firefly too. I'm using Spectrum Cycling, so I have no need for Synapse from Firefly's perspective and would like to remove it from Synapse, so it's not affected by it. Basically I just want the lighting to work and having Synapse installed is messing it up... and as far as I know, I can't have it connected without Synapse detecting it. Can anybody tell me how to do that? Or maybe there's some other options out there that I didn't think of? Thank you.

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J
4 years ago
A
ADFVortex
posted in Razer Support

Razer Firefly Hard - lights flickering at purple/blue

Just got this as a Christmas present and am noticing the lights flickering when it changes at purple and blue - does it every time it reaches these colours. My mouse and Keyboard dont do this just the mouse mat. All three are synced using the spectrum cycling setting. Any advice please

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J
4 years ago
J
Jackson2287
posted in Razer Support

Razer Blade Stealth 2017 - Keyboard back light not working

Hi I purchased my stealth 2017 in the summer and just recently developed a issue with the back light on the keyboard not working at all. I have tried reinstalling synapse many times, I have updated the BIOS multiple times and same goes for the chipset. I have even gone into the Device Manager and uninstalled the keyboard drivers and restarted. All of these have done nothing to aide the problem. So I am coming here to hopefully find help as to what to try next and to see if anyone else has or is encountering this problem.

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4 years ago
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AMBERhitCapri224
posted in Razer Support

Razer Mamba Tournament Edition - Not being detected by Synapse 2.0

Just as the title states. All of a sudden when I turned my computer on today my mouse does not work on my pain gaming PC. I tried restarting, uninstalling drivers, reinstalling drivers, nothing works. Odd thing is when I plug my Mamba into another computer it is instantly detected and works fine. ????? I'm officially out of ideas. Ryzen 7 1800x Gigabyte K7 Gaming Mobo Asus STRX 1070 GPU 16GB DDR4 3200mhz RAM

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4 years ago
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kruegerj
posted in Razer Support

Razer Nari Ultimate drivers

The headset has two different drivers, the game driver and the chat driver which can be ajusted via a wheel on the left earcup. I activated the chat driver for TeamSpeak and the game driver, well for my games. But as I joined a TeamSpeak the sound was really strange and was overdriving. Now I am wondering if the chat driver is not meant for TeamSpeak or if there is a problem with my headset or the drivers (I have already uninstalled both drivers and reinstalled them again and the same issue occured again) Would be happy if someone could help me out :) Thanks in advance

0
K
4 years ago
A
Anonymous
posted in Razer Support

Razer Electra V2 USB Headphones

I recently bought Razer Electra v2 USB headphones.2-3 times per day the sound randomly disappears until i replug the usb again than it comes back.I have tried everything-reinstalled drivers,tried all my usb ports,reinstalled synapse programs,tried the headphones on another pc(same issue persists).I saw in other forum threads that other ppl are having the same issue but couldn't find any solution.I would really appreciate some help.Thank you in advance.

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F
4 years ago
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HermanatorInsider
posted in Razer Support

Cortex Mobile Paid to Play Missing

Since last week, the Paid to Play section in the featured games is missing, preventing me from earning Silver with my phone. I was able to earn Silver for about 3 days since Injustice 2 was available for the P2P program (and played Vainglory with it). Then suddenly, the Paid to Play section disappeared. I waited a few days thinking that the games were gonna be changed but I still don't see anything. It used to be found where the Disney Games are right now. Any solution?

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4 years ago
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itsthehjunior
posted in Razer Support

Synapse crash?

Ever since I instlled the new razer synapse I cant seen to change my keybinds or chroma colors without synapse freezing? Have already downgraded to old synapse to fix this issue :/

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I
4 years ago
A
Anonymous
posted in Razer Support

Kraken Tournament Edition very low sound

So I just got the Kraken Tournament Edition headset and the sound is VERY low, almost inaudible. This is the case no matter where I plug it in, different computers, different jacks, usb or audio jack, phone, everywhere the sound is very low. All of the volume settings (realtek, synapse, and windows) are set to max volume but it doesn't help. Normally I need to keep the volume very low on headphones because they are so loud but these ones are both low volume and terrible sound quality. Did I just get a defective headset or is there something I am missing?

5
R
4 years ago
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