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Razer Support

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  • 34,648 Threads
  • 50,798 Replies

34648 Threads

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VeryNiceBoy
posted in Razer Support

How to disable 2-step verification authenticator?

I'm only doing it because i'm moving to another phone and i can't really find it.I'll probably make a new authenticator on my new phone.

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4 years ago
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mikalika10
posted in Razer Support

ManO'War USB sound card problem

I have gotten them around 6 months ago and the USB dongle won't let the mic work I have narrowed down the problem to hardware and I want to fix it. Stuff I have done 1-reinstalled the drivers 2-tried different devices 3-checked that the mic it self works Ps:every thing except the mic works

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4 years ago
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tsioftis
posted in Razer Support

Razer Chroma

So I use a lot the chromas for gaming and I see that it take some of the CPU so I open task manager find it here and I closed it … I finish what I wanted to do and then I want to continue my game with the visualizer BUT I have to restart my pc to work again … is there a different way to open it again?

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4 years ago
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Steveo1984
posted in Razer Support

razer phone 2 camera fault

Hi, I have a razer phone 2, bought new, had about 2 months and love it appart from an irritating issue with the camera, if I go to zoom whilst the camera is open I get an annoying buzzing sound from the camera it's self, if I enter into portrait mode on the camera, the image is blurry and the noise continues and does not stop until I boot the phone down. I'm assuming this sounds like a mechanical fault and not software......any suggestions!?

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4 years ago
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PuceRedsmartretro682
posted in Razer Support

razer electra v2 usb stop working

Hi. i bought razer electra v2 usb few days ago. headset working some time but then sudenly stop working. this occure sometimes in few minutes sometimes in few hours. head set is visible in win but no sound. Only solution working for me is unplug and plug again to work. i have tried clean install synapse 2( no effect). tournament drivers (no effect).uninstall other sound devices like onboard sound card ( no effect) is there solution? im win 10 64bit ver.1809. Also i upgrated firmware to ver. 14 ( no effect)

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4 years ago
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smartInchwormload038
posted in Razer Support

Synapse 3 issue with Tartarus v2

hi i've bought a Tartarus v2 last year, everything was working fine but since a few weeks i can't acces my keypad option in synapse, can't config keybinds, macro, light and other stuff. The "Keypad" tab on synapse disappeared, i tried uninstalling synapse, deleting every razer folders and re installing, switching USB port etc yet nothing worked. I'm still able tu use the keypad but without macro or keybinds control so its just half of a keyboard... kinda useless ... Does anyone knows where the issue is ? (sorry for broken english, its not my main language)

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4 years ago
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Andrej_599
posted in Razer Support

Razer Kraken Pro V2 noise/hissing

[LEFT]Hello guys Few days ago bought new Razer Kraken Pro V2 (oval black). I was playing with them 1st day and I noticed that there was a hissing noise in the background. If somebody knows how to fix it, please reply Thanks, Andre[/LEFT]

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4 years ago
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headRoseBonbonweb834
posted in Razer Support

No custom mouse pad calibration option

Hello I recently bought the Razer Atheris mouse the mouse have a problem where during game-play, it starts to macro stutter and lag so much im forced to quit the game. I installed the latest synapse software, which didnt helped at all so now im trying to calibrate the mouse, when selecting the mouse pad, all i have are razer mouse pads, there is no "custom" option in the bottom. i tried to use one of the razer pads settings, but still got the stuttering and lag, so i guess i need to somehow calibrate a custom pad, but how? i dont have the option. help please

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4 years ago
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R3beltv
posted in Razer Support

I can not change the DPI Deathadder Elite

I turned on my PC and my sensitivity was different. according to the synapse 3 interface it used 800 DPI but when changing them with the mouse buttons, the sensitivity remained the same. If I occupy 400 DPI the sensitivity does not change and if I go up to 3000 DPI or more, either. Any suggestions to solve this problem? Thanks.

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4 years ago
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Carnelianflowever277
posted in Razer Support

Razer Chroma Effects No Longer Working After Synapse Update

Hello, Yesterday I purchased a new Razer Blade Stealth V3 from the Razer Outlet Refurbished. As of now it's been working perfectly, and when I went into Razer Synapse to mess with the settings everything worked fine. This is the model without RBG lighting on the keyboard, so of course none of the color-changing chroma settings altered the keyboard, but if white was selected as the color then all the chroma effects (such as ripple, fire, reactive, etc) would work to alter the general lighting of the keyboard. After I installed a recommended update, those settings have changed, I lost all of my profiles I made that had the reactive and wave effects, and all I can select between currently is whether or not I want to checkmark a box for "enable breathing effect". I know that the effects are possible because I was using them for about 12 hours before the update and they worked perfectly with my keyboard, they just didn't change colors. Now it's like I've been disabled from anything but the

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4 years ago
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ElSealman
posted in Razer Support

Razer Nari Essential Wont Turn On

I had the razer nari for a little more than a week and im already having problems. My headset just wont turn on no matter how long i charge it. Let me spare some details: It stopped working after it died of battery. The led will not turn on no matter what i do. It does not connect to razer synapse. If you have a solution please tell as i do not want to return another headset.

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4 years ago
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countyCorndaily135
posted in Razer Support

Forge TV spinning Google dots?

Hi, I have a brand new Forge TV that I just took out of the box after four years. It started up, showed the Razer logo for a few minutes, then went to these spinning/bouncing Google colored dots (red, blue, green, yellow) and stayed there for about ten minutes. Then it said "Optimizing apps 1/2" and when it finished that, went back to the Google dots. Stayed on the dots for about an hour, then I unplugged it and plugged it back in. Razer logo, and back to the Google dots. It's been another hour, nothing is happening. What's going on and what can I do?

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4 years ago
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knas66
posted in Razer Support

wireless usb transceiver is broken help me

Hi, I'm Mohammed from Saudi Arabia. The wireless usb transceiver is broken from where to get a new USB headset man’o war ? Please help me

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4 years ago
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4GOT10-1
posted in Razer Support

zvault

Okay so i have a problem where i cant upgrade to gold razer because i dont have a zvault account but i dont seem to be able to find how to make one anywhere. so im hoping anyone here could help me

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Razer.Caziel
4 years ago
A
Azirus6
posted in Razer Support

Razer Mamba

Hello, I have bought this great mouse in substitution of my razer lancehead wireless that the poor guy did not give anymore and after going through a g900 and not finishing the habit decided to buy this Razer My problem is that I can not calibrate with the alfonbrilla only can acerlo once and gives me no option to return acerlo since I acquired a new use synapse 3 since the mouse is not compatible with previous version. any solution? thanks

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4 years ago
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urbancentral462a
posted in Razer Support

change lighting effects

I have Blackwidow untimate. I initially set the keyboard lighting effects to Reactive. I want to change it to Static. I am a 76 yr old computer clutz. How can I make the change to Static?

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4 years ago
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aybruce
posted in Razer Support

Cannot turn off mobile data (Razer Phone 2 with Android 9.0 Pie)

Turn off mobile data in setting, the internet connection is still on In developer option, the "Mobile Data Always Active" option is already off Any Razer Phone 2 user get this problem too?:frown_::frown_::frown_:

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4 years ago
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Herr_L3GIT
posted in Razer Support

Huntsman Elite spam clicking

Hey this is one of my first time using this forum but today my huntsman elite keyboard is spamming(repeatedly clicking) any key pressed, I'm doing this on my mobile device just to even type this anyone else had/have this too, or know how to fix.

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4 years ago
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Tribesman
posted in Razer Support

Hello I have a problem with my "Razer Nari Ultimate Headset"!

For first i would like to say my english is not the best so don't judge me ^^. I have the problem that my Razer Nari Ultimate is making crackling sounds i tried to uninstall and reinstall the razer synapse 3 and deleted the folder from razer. When the synapse was uninstalled the headset worked normally but when i reinstalled the synapse then it started to make crackling sounds again...... Without the razer synapse 3 i was not able to deactivate the bass boost etc. that's why i reinstalled it. I haven't found an other solution for my problem. Can you help me with that problem? Greetings from Austria and from me :3

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4 years ago
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HotHotFire
posted in Razer Support

Wierd Sitatic / Flickering

Some times I can see my numpad on the Razer Black Widow Chroma V2. That over on the numpad it sometimes comes with a quick flash, now I don't think the color is random, but the flickering is I saw a thread, but nothing was told of how to fix this, but I did see Dekades Community Cowboy Posted to come in here if we still had any Questions or problems. So I'm here, pls help thanks :D

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4 years ago
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ivansrna1983
posted in Razer Support

Raiju 1.04 impressions

Hi I'd like to get an input from owners of the Raiju UE on 1.04. Is the controller usable now? Has the stick drift issue been solved? I honestly don't care much for BT mode. If the controller is working in wired mode as intended it's good enough for me. I was thinking about getting myself an Astro C40 but I have to admit I like the design of Raiju better. And mechanical buttons. And existance of M3&M4 buttons. But if you guys still have problems with your controllers then there is no longer any point in waiting for a fix that is unlikely to come. Long story short... When I return my Raiju do I ask for a replacement or my money back? Anyway, your input would be apperciated. Tnx

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4 years ago
D
dxWiz
posted in Razer Support

Razer Game Manager Service Crashed

This service keeps on crashing my PC, I have to disable it now. Hopefully the next patch might solve the problem. Only this recent update gave me this problem, previously it was ok. Description Faulting Application Path: C:\\Program Files (x86)\\Razer\\Razer Services\\GMS\\GameManagerService.exe Problem signature Problem Event Name: CLR20r3 Problem Signature 01: GameManagerService.exe Problem Signature 02: 2.0.138.162 Problem Signature 03: 5c6f21db Problem Signature 04: System.Management Problem Signature 05: 4.7.3190.0 Problem Signature 06: 5b6947cb Problem Signature 07: 8a Problem Signature 08: 51 Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX OS Version: 10.0.17763.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 2beb Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46 Additional Information 3: 8289 Additional Information 4: 82890248e6cd59aaa86b0d6ba794ee05 Extra information about the problem Bucket ID: d5

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4 years ago
A
ArceePrime
posted in Razer Support

Razer Mamba Wireless Model RC30-013601

Hi there I have been using my Mamba Wireless without trouble forever, love the product. I went to apply the firmware update and it has not functioned since. The updater now sits at the "connect the mouse to your pc using the supplied cable." and won't recognize the mouse when connected. When I go to the device manager the Razer Mamba is installed with no errors. The lights on the mouse turn on but there is no response to the mouse cursor. I have uninstalled and re-installed the Synapse and drivers with luck. Can anyone give out a helping hand? l used the MambaWireless_FirmwareUpdater_v1.02.00_r2 I am running Windows 10 Pro completely updated. Any help would be greatly appreciated. Thanks Luis [INDENT][/INDENT]

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4 years ago
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SuperiorFruit
posted in Razer Support

Razer Kraken 7.1 Popping sound followed by disconnecting and reconnecting

My old Razer Kraken has recently started to make a Popping noise then disconnect and reconnect while gaming or listening to music. I have tried reinstalling Realtek sound drivers and also reinstalling Razer synapse both of these methods didn't work.

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4 years ago
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DogwoodRoseJADEbest190
posted in Razer Support

Issues with Razer Phone 2

I just got my replacement for the "yellow screen" problem plaguing the phones, it seems less yellow but came with a microscopic crack that only shows when light is aimed towards the screen from above. I'm also wondering why the ROM (internal storage) is already failing in a brand new phone (identical external storage devices). I've tested it ~10 times and the storage is consistently failing with the low scores (random errors too). The one on the left is the replacement and both were factory restored with 1080p and 60hz.

2
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4 years ago
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