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  • 42,905 Threads
  • 61,540 Replies
42905 Threads
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GoldenYellowwiresolo337
posted in Razer Support
Product number

Hi, On raiju controller, where can I find the product number? Thanks

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4 years ago
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Mioukis
posted in Razer Support
Squad rewards

So my problem is that the captain of my team I have no contact to ask him to ask for the rewards because it is only the captain who can do this and he does not connect so I would like to have a little help for know what to do in this case. Thanks for reading this post!

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M
4 years ago
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ThatXenolith_
posted in Razer Support
Razer Blackwidow Elite

Hi. I'm having two difficulties with my keyboard. Firstly, I accidentally went into the Macro mode on accident and now my keyboard won't light up. It works just fine besides none of the keys lighting up. Secondly, every time I try and enter my serial number for my keyboard to register it, it says that it's not found, though I know this keyboard is a genuine Razer. So the serial number should work. I don't know what to do for either of these problems, Thanks.

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4 years ago
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hornetfighter515
posted in Razer Support
Razer Wireless Phone Charger availability in US?

I recently bought the Razer Phone 2 off a friend at work and he says the charging port is borked, but I figured "No problem, I'll just get the Razer Wireless Phone Charger." However, I haven't been able to find the Razer Wireless charger on the US Razer stores. I have seen them in other countries' stores but not US. Were these taken off US stores? Am I just missing the page?

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4 years ago
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katiemay
posted in Razer Support
Kraken Headset - Background noise on mic

My kraken headset mic is working perfectly with every other application like discord, zoom, skype. But on CSGO my mic has so much background noise and I can't fix it. I have tried changing the voice mixer volume but that didnt change anything! Please help...

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K
4 years ago
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Tom-Robertson
posted in Razer Support
Razer Blade 15” Advanced (2020) | Audio Driver

I tried to use my laptop today for a video conference and realised that the mic wasn't working. I attempted to use a 3.5mm headset that came with my mobile phone, thinking that it could be a hardware fault, but that didn't work either which leads me to suspect that it could be a driver problem. Looking at appropriate support page, there is no way to download the audio drivers associated with the laptop. I've already attempted to uninstall and reinstall the drivers through Windows Device Manager and the same problem persists. Can someone help please?

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4 years ago
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_Mz.29
posted in Razer Support
RAZER SUPPORT.

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_
4 years ago
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labRoyalBlueventure952
posted in Razer Support
Razer Synapse causing audio lag and latency

Firstly Synapse version 1 caused many issues including mouse just freezing. I have 2.0 with a naga trinity and ever since I updated to Windows 10 version 2004 I have audio lag and stuttering, when I uninstall Synapse it solves this. Im not saying the problem is only Synapse but it is at least Synapse and latest Windows, I have read other forums and it is quite common with Razer and some other usb sound card headsets.

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4 years ago
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SiliconAngel
posted in Razer Support
Synapse 2.21 No Longer Detecting Ouroboros

My Ouroboros has worked fine for years, and right up until a few days ago it was visible and accessible within Synapse 2. After a reboot the mouse was at maximum sensitivity, making it unusable. Synapse seemed to be working, but didn't show the mouse (it just says 'please connect a Razer Synapse enabled device'. I rebooted my workstation and the sensitivity was usable again, and I could use the sensitivity adjustment buttons to cycle up and down ok, but the sensitivity bar didn't appear. Checking Synapse again, it still shows the same screen (only now at least the sensitivity selection is working again). I checked Device Manager - the Ouroboros Gaming Dock is visible and shows no errors, disconnecting and reconnecting it makes no difference (ie it is re-detected ok). Whatever has happened seems to coincide with the latest Synapse update (which I applied last week). I recognise the Ouroboros is an old mouse now, but it's still listed as a supported device for Synapse 2, so it shoul

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4 years ago
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CORALDeepCarminefront112
posted in Razer Support
Blade Stealth Razer INFLATED BATTERY

Good Morning my friends, help, my laptop battery Blade Stealth Razer is inflated , and the laptop don´t turn on. so i retired the battery laptop, but it still don't turn on anyone had been with the same problem?.

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4 years ago
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Grumpygrizzly
posted in Razer Support
Is anyone using the Nostromo with AutoCad?

I'm an architectural designer and draw house plans for a living these days. I upgraded my Nostromo software a while back and some of the buttons don't work the way they used to and it's quite frustrating. For example: The 11 key on my Nostromo used to type f0 which is a command I have written in AutoCad for Fillet 0. Say you have one line going East to West and another line running North to South. The lines don't connect. Using Fillet 0 allows me to select the ends of each line that I want to connect, and they will connect together.. With this newer version of the Nostromo software, it won't do anything of the sort. Basically is just types f0 in my command line, if it had a return or enter key, then it would allow me to click the two ends and they would join together. I realize I could just extend each line over each other, then trim them but, that's really not the problem. My older software allowed me to have Autocad Lisp routine loaded and when I hit the key with f0, it

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4 years ago
Darkraihs
DarkraihsInsider
posted in Razer Support
How many promo codes can you use at one time

I have a lot of promo codes and stuff like that, how many can I use at a time?

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PT.Singer
Vanguard
4 years ago
retrohitEucalyptus917
retrohitEucalyptus917Insider Mini
posted in Razer Support
Razer Blade 2019 Advanced (RTX 2070) Charging issue

I just got this laptop as a gift and i'm unsure if it is new or refurb (still has stickers on it) but it has an issue where it flickers between saying its charging and not. It wont charge past 33% and when it drops below a certain amount, it starts charging. I followed the instructions Here but when i powered on my laptop in the morning it was only at 1% charge and charged to 33% and stopped. Now it keeps dipping below and charging back up to 33%. Could anybody offer me any advice on this issue?

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retrohitEucalyptus917
4 years ago
thakyZ
thakyZInsider Mini
posted in Razer Support
Razer services keep failing.

Firstly I would like to note, that I did check Windows Event Viewer and it is for sure Razer Services, such as Razer Chroma SDK Server, Razer Centeral Service, and THX helper, that either crash or get paused. A couple of days ago I got an update for Razer Synapse 3, and since then all my Razer Peripherals would cut out and my headset would make a popping sound and the default audio device would switch as if there was a new device connected. I checked Windows Event Viewer and saw some errors from Windows Error Reporting on the topic of THXHelper0521.exe. This has really been getting on my nerves and all I want to do is watch videos and play games without my audio and other devices glitching out. I can send over a Windows Event Log file if you give me a secure way to do that.

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thakyZ
4 years ago
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Kowalski_XCIX
posted in Razer Support
Blackshark V2 Pro & Third Party Audio Voicemeeter

Now, the blackshark V2 Pro is required to be set as the default device, but if I set a different audio app (voicemeeter being the case) to the default, and have my output through voicemeeter as THX Spatial. Will razer synapse still let me edit the sound profiles and fully customize my headsets audio profiles/mic settings or will THX be disabled and I won't get the virtual thx spatial audio since it is not my primary default audio device? I need voicemeeter for streaming, and I am more then excited to get the headset, but am trying to figure out how to get THX spatial audio and full control of my headset along with Voicemeeter to work in tandem. Any suggestions are appreciated or just me being lucky and finding out it works without being the default device. Regardless I appreckate the help!

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F
4 years ago
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Sir_Whiteboard
posted in Razer Support
Razer Blackwidow V3 Tenkeyless Double Typing

My Razer Blackwidow V3 Tenkeyless has been double typing keys ever since it has come out of the box. I've tried uninstalling drivers and synapse to no avail and it has still been happening. Could anyone help?

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J
4 years ago
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Andrew.Salo
posted in Razer Support
Razer leviathan Crackling sound

Hi, I have installed new windows update and after that the soundbar is making crackling noise. Maybe the problem is in drivers but I can't find them anywhere.

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A
4 years ago
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shakalby
posted in Razer Support
I didn't receive the activation code after registering my headphones

Я не получил код активации для наушников, я зарегистрировал его, и я не получил код! I didn't get the activation code for the headphones, I registered it, and I didn't get the code!

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4 years ago
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mchu2
posted in Razer Support
Chroma Visualizer in Synapse Not Working Anymore

Hi there, My Chroma Visualizer had suddenly stopped working. Even when the preview is on it just shows all black. My devices: blackwidow chroma basilisk ultimate firefly v2 base station chroma Everything was working perfectly fine until a few days ago I have tried: Unplugging all devices and replugging them into different ports Uninstalling Synapse and reinstalling Uninstall Chroma Visualizer within Synapse and reinstalling The odd thing is that when I uninstall Chroma Visualizer within Synapse - I can use the separate Audio Visualizer program The other odd thing is that when I connect my devices to my laptop, the Chroma Visualizer works on there so I don't really know what to do and looking for any help Both versions of Synapse on PC and Laptop are the same version. Thanks

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4 years ago
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KaanBayri
posted in Razer Support
Razer Kraken 2019 Microphone Picking Up game Audio

I have a Razer Kraken 2019 and while speaking with my friends on discord they hear the sound of my game as much as I do. I have the sensitivity at -50. Tried everthing (reinstalling drivers and discord) but nothing works. Does anyone o-know what to do?

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4 years ago
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Wylee37
posted in Razer Support
Product number

Hey i bought my razer headset last week and threw the box away really stupid of me but I cant seem to find the product number on the headset so I can download the software for it.. please help

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4 years ago
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Wylee37
posted in Razer Support
Product number

Hey i bought my razer headset last week and threw the box away really stupid of me but I cant seem to find the product number on the headset so I can download the software for it.. please help

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W
4 years ago
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greatRedVioletup291
posted in Razer Support
I can’t use my promo code from razer silver

I just enter my promo code in shopping cart but my subtotal isn’t zero.

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4 years ago
3
3empanadas
posted in Razer Support
Razer Blade Base 2018 - Stuck on booting Razer logo screen

Hello guys, thank all in advanced. I've researched this forum a lot and other pages as well, trying to get some kind of solution for this and i haven't found anything that worked so far. The problems is with no visible changes made from the SO or programs installed, the notebook stopped booting and stucks in the Razer logo screen, with 3 options, f12 boot menu, f1/del bios and f9 recovery. None of this keys responds or does anything. No matter how many times i try to shut it off and on or combination of keys. I tried, unplugging and shuting down with the button pushed for 30 seconds, all sort of combinations of this kind of sequences and nothing. No change. Needless to say that is out of warranty and also here in Argentina there is no Official service from Razer so no much luck with that either. I've sent them a case support, despite not having actual warranty in case the could give me some advice but i understand if they do not give any. So here i am, sorry for the "long" pos

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K
4 years ago
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JuneBudsharpreview492
posted in Razer Support
Huntsman Tournament Edition problem

so my huntsman te suddenly stopped working. i need to reinstall the software to able to use it also whenever i turn off and on my computer i had to use different keyboard so its a hassle. and my huntsman te wont register on software only my razer mamba my keyboard was registered before. (also when i reinstall the software then if software update pop up my keyboard will be completely dead if i unplug plug it the lights will be gone also the keyboard has no response) help me fix this please its been weeks.

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J
4 years ago

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