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Razer Support

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  • 38,750 Threads
  • 56,270 Replies

38750 Threads

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Jukki8745
posted in Razer Support

Naga chroma scroll button

Hey, so recently (yesterday) i did 2 kinds of updates. 1 being synapse update, 2nd one being windows one and everything was going fine up until this morning. So now my scroll button won't work for opening links in a new tab, can't press it to scroll down/up and it won't work in game either (Tested quickly, and no functions that used to happen in game do). As a person used to using the scroll for pretty much everything this is slightly irritating. Anyone able to help me on this one? I WAS gonna send an email thingy to the support, but their "Select a product" thing won't work and it's required so no can do. Mouse is like a year(ish) old Naga chroma. The sound on the mouse 3 hasn't changed in anyway, it's not sluggish or anything out of the ordinary. It worked fine last night and now it doesn't.

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5 years ago
A
Affadavitt
posted in Razer Support

razer phone 2 third party dongle

razer phone 2 doesnt support any third party dongle. i need to play games while charging and connect to earphone. can anyone help me on this matter ?

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5 years ago
M
Moathstr
posted in Razer Support

Error:Product Number Is Invalid

Hi there I just got a gift from my wife which is the Razer Turret.... I was really excited to start playing with it,,, when I install it i found that the mouse is really very slow i mean here the sensitivity ... i already did the basic solution but not yet fixed ... when i look in the website i found that i can fix it using the Razer synapse , and when i try to register my products i got this message Error: Product Number Is Invalid ... this makes me wonder if my product is fake or not ??? Please verify that my product is not fake. then help me with the mouse problem. Thank u for ur time

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5 years ago
G
Gigglyardo
posted in Razer Support

USB shorted out my laptop!

So basically I plugged in a usb phone charger into my late 2016 stealth and instantly it went dead and won't turn back on. I'm guessing it shorted something out I got no idea honestly lmao.

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5 years ago
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wind94sk
posted in Razer Support

Razer Nari Essential have buzzing sound from mic when recording. everything is in default in synapse

My friend over discord heard my voice like breaking.. when i turn on the recording audio and hear my voice i can hear loud buzzing/crackling sound.. I am using Razer Nari Essential btw..

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5 years ago
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rajaram69
posted in Razer Support

Kraken 7.1 v2 headphones no apps in the mixer

hello community i recently bought a Kraken 7.1 v2 headphones and the apps don't show in the mixer, anyone knows what might be causing this? and it also seems that the EQ settings are not actively nor passively changing the frequencies not any other settings of the synapse application.

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5 years ago
V
Vogt1291
posted in Razer Support

Razer Naga Chroma Color Issues

So ever since i downloaded synapse 3 and started using it instead of synapse 2 the led lights in my naga chroma do not match anything i try to change them to in chroma studio. The only ones that are guaranteed are Red, Blue, Green. Any mix between blue and green is either blue, green, or white. Red and blue ends up either being blue or red.

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5 years ago
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Glavas_ZG
posted in Razer Support

Razer Imperator 2012 1.05 Firmware

Hi guys :) Can someone please sent the link of Razer Imperator 2012 1.05 Firmware ? Tnx a lot Greetings

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5 years ago
S
Skozlov
posted in Razer Support

Kraken TE Low mic volume

Hello, I have been struggling to find a fix for a low mic volume issue. I have removed Synapse a few times, reinstalled synapse, checked the mic volume is boosted in synapse and device manager, and just about everything else I was able to find online. Not sure what else to do.

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5 years ago
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NerdyOne255
posted in Razer Support

2019 Stealth 13 with Core V2 issues...

having trouble using the stealth 13 (mx150) with a core V2 (loaded with gtx1080 ti) when the core is connected, gtx 1080 drivers are installed. then when i disconnect - said drivers are incompatible with my internal mx150 and the that chip doesnt function. any help?

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T
5 years ago
M
MageWave
posted in Razer Support

Razer Kraken Pro V2 Audio not working....

So my Razer Kraken Pro V2 has been not playing any audio lately. Currently, I have found nothing out about why, but the computer does detect the headset is plugged in. Any help would be appreciated.

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5 years ago
S
spydermonkeey
posted in Razer Support

Razer Synapse 3 Profiles Disappearing/Studio Crash

For the last 2-3 months now, Razer Synapse 3 seems to be crashing or failing after 1-2 hours from restarting the client. What happens is that all my profiles disappear and I can't use any of my keybinds, switch profiles, create new profiles, etc. I've already tried reinstalling the software, deleting everything in folders and registry, pretty much everything short of factory resetting Windows 10. I'm using Synapse 3 with Destiny Deathadder Elite and BW Chroma V2. Anyone experience this issue before? I'm willing to completely reinstall windows, but I'd rather not if I don't have to...

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5 years ago
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Botric
posted in Razer Support

Razer Blade Stealth 2019 (13inch)

Hi all to whoever may see this. I have had my laptop for nearly a week now and I have had 3 or 4 issues with the laptop 1 of which I have been able to fix, slightly. one of the main issues was the intel driver for the wifi, if you run the windows automatic updates it will update the driver o an unusable version which is not compatible with 5GHz wifi, this was the case for me and I have changed the wifi setting to only be 2.5GHz instead of the dual band. this is a short term fix and is working fine on my laptop now but I am presuming it is not an intentional feature. the other issue I am having is with the bios update which can be found on the Razer website it gets to roughly 99% (cannot tell exactly as it shows only a status bar) it freezes and does nothing, I left the laptop for a good 2 hours and came back to the laptop with the update still not completed. there has been also issues with the touch screen which is advertised which didn't work out of the box so when looking for driv

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5 years ago
A
amnesia_jack
posted in Razer Support

Nari keeps going quiet

I've had these headphones for a few months, and sometimes when I'm listening to music or most annoyingly when I'm talking to someone, the volume in the headset starts dropping and cuts off. Usually this only happens during either a moment of silence or if a song gets quieter. But sometimes it just happens completely at random. The volume will immediately come back on if I do something that should make a noise (switching a song, clicking in a volume mixer to make a ping noise, stuff like that). It's really annoying, especially when I've walked away from the computer. I can't find any setting to stop this and everything is up to date.

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5 years ago
M
MatijaG
posted in Razer Support

Synapse3 dead after last update

Bought naga trinity, installed synapse3. It worked fine until first synapse update, after that it is not responding. Reinstall didn't help. Mouse is stuck in default profile. Looked into various logs, this one gives impression that here is the issue. "C:\\ProgramData\\Razer\\Razer Central\\Logs\\cef_Matijag.log" [0403/021351.263:INFO:CONSOLE(0)] "Refused to execute script from 'https://id.razer.com/static/js/main.8ec9b523.chunk.js' because its MIME type ('text/html') is not executable, and strict MIME type checking is enabled.", source: https://id.razer.com/?env=natasha (0) [0403/090633.755:WARNING:dns_config_service_win.cc(669)] Failed to read DnsConfig. Last report failed to read dns config never occured before first issue. Also i have working Razer Naga2014 on Synapse2 conected to same computer alternately. I.e. notebook, with Trinity in one and Naga2014 in other workplace. While snapse3 is dead, synapse2 (2.21) works perfectly.

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5 years ago
V
v6magna
posted in Razer Support

Filed to start

Razor cortex every day for the last to weeks or so keeps giving me the message "failed to start", couldn't see a fix for it so i uninstalled. Tried to reinstall then i keep getting the error 140 when i try to reinstall it Any help please

1
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5 years ago
S
ssimun57
posted in Razer Support

Razer Synapse 3 bug in surface calibration

Cant see anymore the + for add a new mouse pad ??????

3
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5 years ago
N
Neckono
posted in Razer Support

FN Keys not working

Hello there, since recently I have following problem. The multimedia keys, which you use by pressing FN+F(Number), are not working anymore on my Razer Ornata Chroma. Also the side wheel buttons on my Razer Mamba TE are not working too, when I use a custom key combination ( I have them set to CTRL+TAB(+Shift) to maneuver tabs in chrome ). When Razer Synapse isn't active the multimedia keys do work on my keyboard, but obviously the buttons on my mouse are set to default (scrolling up and down) and the light effects are off/set to default. I tried reinstalling Razer Synapse multiple times with no success and I really don't know how to fix it. Can anyone offer some help? Thank you!

1
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5 years ago
G
GodPrankerGamer
posted in Razer Support

Razer Play to Earn supported games are not appearing

My Razer Cortex, rewards section in the application does not have any games mentioned that I can play to earn, but it does show the limit per day and rewards that you can get when play.

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5 years ago
I
Inkedazza
posted in Razer Support

Razer thresher ultimate xbox one

Which are your preffered settings for the xbox one? Uncompressed Windows sonic Dolby atmos Or the bit stream out dolby digital? And reasons why?

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5 years ago
S
Syseal
posted in Razer Support

New Razer Phone 2 touch issue

Hello everyone. I bought a new RP2 via amazon and it arrived today. Everything worked fine, i have setup the phone, renewed the backup from my old OP6T and enjoyed the new experience. However once I locked the phone and let it be locked for more than 2 seconds, the phone would unlock with fingerprint but touch would not be responding. I could see the display working as I could adjust the volume and and see the slider moving. I could have video playing and that would still play. The phone just doesn't respond to touch input. I have tried : - reboot - factory reset - setting it up without any accounts or backups from previous phone (thought maybe old settings caused some problems) - changing the default launcher Nothing helps. Once i start the phone touch works until I lock the screen and unlock it again. Then it stops working. If anyone has any idea how to resolve this issue that would be great as I love the phone and would like to prevent sending it for RMA. Thanks in advance

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5 years ago
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bitVividLimeGreen841
posted in Razer Support

Fan sounds like it's hitting something

Hi everyone, bought a Razer 2019 laptop and from when I took it out of the box it sounds like the fan is hitting something when it spins. Thought it was normal however for what I paid I've started to get very frustrated at it. Has anyone else experienced this?

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5 years ago
P
PVCDroid
posted in Razer Support

Razer Blackwidow Chroma V2 - Chroma setting lock up

The most recent version of Synapse is causing random lockup of the Chroma settings. The lighting will stick and not change even though the keyboard still functions. Even the keys that were lit by Starlight them will still be lit and stuck. The only remedy is to reboot my computer. It's happening randomly and I don't see any events that are triggered. Suggestions?

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5 years ago
A
andompesta
posted in Razer Support

Razer Blade 15 (2018 GTX 1060) not charging

Dear all, Since today I found out that my RB 15 is not charging anymore (it is 2 weeks old). I have to specify that I have a dual boot system: ubuntu for research / windows for the rest. Today I have updated synapse and my laptop seems to not charge anymore. Neither while shutdown neither when running ubuntu or windows. However, both Ubuntu and Windows detected a AC power source. I noticed that my laptop is an RZ09-02385 model which apparently was affected in the past by a similar issue (https://dl.razer.com/drivers/BladeC1/Blade%2015%20%282018%29%20EC%20Updater%20v1.02.pdf), yet in this case my pc wouldn't charge neither when it is running. As a side note, the led indicator of the charger is correctly green, but the laptop's led is not turning on. I'm so disappointed because it is an expensive laptop and if we pay a premium price, such thing shouldn't happen.

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5 years ago
lizart95
lizart95Insider Mini
posted in Razer Support

Razer Central ask for log in every time on boot

Razer Central ask for log in every time on boot even with "Yay it's safe house" ticked and Synapse 3 won't start automaticaly with Central i need to star it manually.

4
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5 years ago

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