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Razer Support

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  • 38,746 Threads
  • 56,274 Replies

38746 Threads

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chaynawolfsmoon
posted in Razer Support

Synapse Snapped

This morning everything seemed to be working but apparently Synapse broke. When I try to log in I get this:

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5 years ago
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evereggVividOrchid907
posted in Razer Support

Razer Adaro Wireless - Replacement Ear Cushions?

Title. Took a look here: https://www.razer.com/store/gaming-accessories Only found Man O' War and Kraken ear cushions. Have the Adaro ones been phased out? Or are they compatible? Thank you!

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5 years ago
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mazimba
posted in Razer Support

Razer Deathadder Elite

Mouse bought January 4th 2019 - Amazon Prime. Working fine mechanically, cosmetically however the right hand side rubber pad has come loose - after 3 months of use (and I barely touch that side). I don't mind "fixing it" myself but for a £55 quid mouse, id expect a wee bit more robustness about it. Can I just glue that pad on? Will this affect any sort of warranty? thanks Liam

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5 years ago
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wireGoldMetallicleet717
posted in Razer Support

Razer mamba 2016 leds won't turn on while i use it wirelessly

Please read the title.

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5 years ago
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Ithyr
posted in Razer Support

Nari Wireless - Synapse sound issues

Hello guys, Today I turned on my computer and when I turned on music, my sound from Nari was really strange, like muffled or what. When I turned off and on THX sorround, the sound returned according to the EQ setting. This strange behaviour occurred even when I turned off game with custom profile with THX enabled. I have secondary - main profile (Windows profile - with stereo output but THX enabled.) and when I turned on music, muffled sound occurred once again. Funny fact is, that I only pressed mixer button and sound switched to “correct one” automatically. So this is clearly a software issue. Do you know about this issue and will you fix this? It’s really annoying for daily use. Thanks

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5 years ago
FruitPrince
FruitPrince
posted in Razer Support

Top up not credited. HELP [RESOLVED]

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FruitPrince
5 years ago
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Subirt99
posted in Razer Support

Razer Mamba TE cursor randomly moving into Opposite Direction after 5 minutes of Gaming

I have been using the Mamba TE for 8 months and have not had any issues what so ever, This particular issue started like 10 days ago not sure maybe after the recent update. Have been in touch with Live Chat support and still they could not solve the issue. Here are the Solutions tried already Changing USB Port Uninstall and Clean Reinstall Running the game without Synapse Note: This issue happens only while Gaming and I only play PUBG, It starts after 5 minutes of Gaming.

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5 years ago
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Detour78
posted in Razer Support

Synapse 3 not working, at all....

I have recently bought all new hardware and decided to make the switch from Corsair to Razer. Upon plugging in my new gear (Cynosa Chroma, Basilisk, Tartarus V2, and ManO'War which I already had) Synapse 3 was installed and running perfect. I loved it, except that the ManO'War isn't supported through Synapse 3 but not a big deal. Fast forward a few days, Synapse 3 has stopped working completely. I can't even open the program anymore, click on it and nothing, run as administrator and nothing. I've tried multiple remedies from updating drivers, uninstalling/reinstalling drivers and software, clearing temp folders, everything.... well, everything I can think of. I'm good with PC but not a super pro either. The 3 devices are running the Spectrum visualizer, but I believe that is by default. Reading through the forums, I see a lot of people having issues with it and have tried some of the fixes others have used, but with no luck for me. Is the software bugged? Is it something I did(technica

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5 years ago
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wireGoldMetallicleet717
posted in Razer Support

Razer kraken 7.1 v2 "hissing" sound

I think that is a problem with my cables. https://prntscr.com/n8q2e9 https://prntscr.com/n8q2tk https://prntscr.com/n8q2k0 Note: the noise is gone on my laptop, and i never had this sound before on my desktop.

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5 years ago
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fahad1337
posted in Razer Support

New Update Broke Death-adder Elite in WoW

I been using this Death Adder Elite for almost a year now. Today The Razer came out with update and suddenly my mouse is unable to hold its right click in World of Warcraft when moving camera angle in game. So basically I hold right click to move the camera but now the mouse will move it a little and then the mouse comes out as if I let go of right click. Apart from that u actually see the mouse jump in and out of screen, normally when you hold right click it doesn't show the mouse cursor. I had issues with Razer Acceleration ingame in past where suddenly the mouse sensitivity would sky rocket for a split second ever few seconds when moving camera, later which I found out that you had to change the pollen rate to 125 to correct that issue. Things I have already tried to fix this issue: -Restarted Computer: Since software was updated, thought restarting would fix the issue. -I tried changing pollen rate in 3 different settings, 125, 500, 1000 -Re Installed Drivers -Reconnected Mous

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5 years ago
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iBorgs
posted in Razer Support

My Razer blackwidow X ultimate (mx cherry blue) issue

i am having an issue with my Razer keyboard X ultimate. it is not being detected by razer synapse. I know that this certain model has been discontinue by razer. may i know if you have any steps to fix the issue?

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5 years ago
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sachmet157
posted in Razer Support

Razer Electra V2 USB stopped working

Hello, when I play a game, I stop hearing about my headset. To hear something about the headset again, I always have to plug it out and in. What do you think can help me to fix the problem? Sorry for my bad english I'm from germany and I used the google translator. Yours sincerely sachmet157

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5 years ago
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apex_woot
posted in Razer Support

hopless gtx 1060 razer blade 14 2017

Hey all! I am having realy hard time with my razer blade 14 2017 laptop. It happened by itself like yeaterday everything worked fine and today it(my problem) happened. So, once i install any nvdia 1060 supported driver on my laptop, system process it tskmngr is taking around 20& of my cpu and it makes a huge impact on my laptop overal performance and it freezes every 2-3 minutes, fans are loud all the time, when i turn it off for a while and then turn it on, it will give a bsod with code "video tdr failure" coused by nvlddmkm.sys! The worst thing is that over past two weeks i tried evrething - strarting from windwows reinstall (versions 1709 and 1803), reinstalling nvidia and intel drivers with ddu in safe mode, installing all versions of drivers(just the driver with or without 3d vision or nvdia audio driver), disabling services, turning on and off all kinds of settings, and so on. In fact what i have now is half-working laptop on outdated nvidia drivers 367 from razer site, getting

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5 years ago
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streetaeroLiberty546
posted in Razer Support

Razer Hammerhead V2 (not pro) Technical issues

My Razer hammerhead v2 ear buds left ear has stopped working, any simple solutions that DON'T include cutting the cord? They aren't even a year old and I still have a warranty.

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5 years ago
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Mikeeddy900
posted in Razer Support

Kraken TE with Xbox one (question)

Can I use a usb adaptor so the audio controller plugs straight into my controller? Or does it have to be usb? (I’m already aware that the audio controller doesn’t work on Xbox via usb)

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5 years ago
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PecceG2
posted in Razer Support

[Razer Synapse 3] Instant crash, no logs, no errors.

Hello, since a few days after an update of the Razer Synapse software, it refuses to open. I tried to reinstall, repair, do what it says in the FAQs, and nothing works. I went in search of the logs to C:\\ProgramData\\Razer\\ and only found this: Razer Synapse Service.exe Information 0 ****************************Starting Synapse3 Web Service 3.4.0216.021216**************************** 2019-03-08 10:06:54Z Razer Synapse Service.exe Information 0 Dirty?: True 2019-03-08 10:06:54Z It don't give me much information, with process explorer I can see that the process starts and dies instantly, both the service and the program itself. Where can I get more information about what is happening (¿More logs?)? Or should I debugge the program?

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5 years ago
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Macbeth.
posted in Razer Support

Razer Cortex and Synapse 2 are not working together

Hello, Title explains a lot. My problem is windows generic freeze when window's and razer programs startup. After the logo appears then dissappers, my windows having a generic freeze problem about 20-30 secs. I can move my cursor but windows don't respond. I'm remembering, this issue started with latest Cortex update. I tried to delete Synapse 2 while Cortex was on the PC. And there seems no problem. I also tried to delete Cortex + Synapse3 while Synapse 2 was on the PC. And there seems again no problem. I'm using Synapse 2 for Kraken 7.1 and Deathadder, and using Synapse 3 for Cynosa Chroma.

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5 years ago
Rowbro96
Rowbro96
posted in Razer Support

Razer Phone Storage Migration.

Hey there, could i please get some help with my razer phone storage? So I had used up about 63gb~ of storage on the internal & have now added in another 64gb sd card, hoping to continue to use that as storage.. I formatted it as internal storage, but the phone has continued to only use the phones internal storage instead, saying that there isnt enough room for more files when trying to take pics/vids etc. I have now tried to use the migrate storage feature from the settings, saying that it would clear up 30gb~ from the internal, moving it across to the sd. The problem is, after going through the process, it has only added the files to the sd, still leaving the internal almost full, having the same 'no storage remaining' issues. How am i supposed to clear the storage from the internal without potentially deleting my files from the sd at the same time? eg photos/vids. I haven't been able to find a way to distinguish between the 2 seperate storages. Its gone from using 64gb total to

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Rowbro96
5 years ago
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hitVividOrchid847
posted in Razer Support

Ornata Chroma doesn't show the same color as Razer Synapse 2

Alright peeps, basically the problem is that I give the Chroma Configurator an RGB pick and in return the Ornata shows the color but "blended" with white or in other words - it shows the same color but much more brighter/"whiter" and consequently not the same color as shown in the synapse. Any idea?

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Razer.Caziel
5 years ago
HeresMyMind
HeresMyMind
posted in Razer Support

Poor Performance with eGPU and evga 1080ti SC and Blade15.

I have a Razerblade 15 advanced model with a Mantiz Venus eGPU equiped with an evga 1080ti SC2 System: 6 core procc 8750h 16gb ram 512gb SSD Samsung Evo 970 1070-Max-Q Internal Dedicated Card eGPU Mantiz Venus GPU - Evga 1080ti SC2 I have been getting worse benchmarks when using the 1080ti in egpu with TB3 than a 1070 max q internal. I was hoping to at least get a little bump in performance. I have uninstalled and reinstalled drivers numerous times, including using ddu. I have tried disabling the 1070, and internal gpu's through device manager with no help. I have tested both internal/external monitors and I get the same results. The 1080ti is performing about 50% of what the 1070-max-q is. Any ideas? I know TB3 has a bottleneck, but is it really that bad?

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HeresMyMind
5 years ago
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rushCoolGreycar494
posted in Razer Support

Brand new Razer Blade Stealth 2019 - Freezing Trackpad issue

Hello team, I've recently got my brand new Razer Blade Stealth 2019 and face some issue with the trackpad right out of the box. Very often, especially once I try to click - hold - drag with the trackpad, the mouse cursor just freeze/got stuck. The exact same issue I have regularly - even during browsing sites or doing some stuff. That's very frustrating sometime and make the work with the trackpad practically impossible. Once I plug in the mouse the problem disappear, but in the moment I go back and touch the trackpad .. same again. And I just use my mice to unfreeze it.. Can you help me solve this issue somehow? Video link: Thanks in advance, Svet

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5 years ago
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KevinBorah
posted in Razer Support

Razer Support is SCREWED UP!

Has anyone else had absurdly long delays getting warranty work done on a Razer Phone, I have been more than 3 weeks without my phone because it kept shutting off (Presumably a battery issue). So I sent it in under warranty and Razer has had it for 3 weeks now with no end in sight.

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5 years ago
Shaitek
Shaitek
posted in Razer Support

Razer Electra V2 Usb stop working

Well, most of time, im gaming, pubg or apex, middle of game my sound stop working, pretty bad when u need sound for hear what around u, i need unplug and replug my usb each time that happen, and more i do it less it work exemple : i open my computer after work, watching some youtube video, my sound get off, and unplug it and replug it, sometime, the message "usb no regonise" appear to me or just nothing appear and no sound, and i must unplug and replug until i hear something.... This problem pretty painful, i love razer but its my second headset with razer, i used my warranty on the first cause no sound on it Can you help me to resolve my problem ?

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5 years ago
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donkanmcklaus
posted in Razer Support

Razer Electra V2 USB Stop Working

i have a brand new Razer Electra V2 Usb, so, im playing the division 2 fine, and then the sound go off, the lights go off, i unplug the headset and reconnect and now it's not recognized by windows, when i open the device manager, there's and unknown usb device, show error 43. i contact razer support, nd the answer was "download and install Errorkit because is a windows error" so to check if was a windows error, i plug the device on another pc that never plug the headset before, and the error is the same. so, Razer has a quality issue, but then a support issue, so, i will go to the store, to see if there provide some king of replacement or im fucked... note to myself: next time just get a Logtech headset, this is my first and last razer device

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5 years ago
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puggyy1Insider
posted in Razer Support

Razer kraken TE worst headset ive ever seen

hello i got kraken te first time at january my sis brought it from uk. And it wasnt working properly, mic was so so low, thx wasnt working neither. On youtube i cant listen songs etc. so many problems i had. Then i talked with support, and amazon offered me to change with brand new headset i and support though its tecnichal problem. Then yesterday i took new one from sis and its the same shit? Thx doesnt work turns in on and off doesnt changes anything, and mic i need to scream to my friends hear me. Ive been using razer kraken 7.1v2 for 8-9 months and its awesome. Razer made a huge mistake by selling this headsets and synapse 3. Its buggy. And %80 of times synapse didnt even see my headset it says please connect a device or smt. Im so mad rn cuz i paid a lot for a shipping as well cuz i trusted it. They should just refund our money to all te owners. 5$ headsets driver is better than this i cant believe its razer.

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5 years ago

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