Razer Support

My HyperFlux v2 connects to my Naga v3 Pro but it does not charge it and the LED battery indicator light at the top of the mouse pad does not turn on. The HyperFlux v2 puck is installed on the mouseCurrent Hyperflux v2 Firmware is 1.0.16.0, i cant update the firmware, there is no Naga v3 pro to select when trying to do so, only the Naga v2 and 3 other mouses are selectable if the firmware is the issue. Current Naga v3 Pro Firmware is 1.1.0.0I just got the mouse and the mouse mat a week ago.any help is greatly appreciated! Thanks  

I have a blade 16 2025, I’m using a black widow v4 pro with it but the black widow doesn't appear as a device in chroma studio. I have windows dynamic lighting disabled for all devices in windows settings. Keyboard is plugged in via USB directly to laptop (no hub), I have latest firmware for the black widow (v1.05 released in January of this year). and latest razer apps.I’ve tried uninstalling all apps and re-installing, resetting the keyboard via caps and esc mechanism but no luck.One thing I’ve noticed is that when when I change synapse lighting settings from “RGB” to “dynamic” then the black widow keyboard appears in the chroma studio, as soon as I switch the settings back to “RGB” in synapse it disappears again. All other razer devices appear in studio (blade 16, basilisk mouse, Goliath mouse pad) without issue. So it seems to be just the black widow v4 pro having trouble being detected when RGB is enabled. 

Hi, just wondering how to put through an order for a paid replacement of Razer blackshark V3 pro detachable microphone.It stopped working as confirmed hardware failure and is still under warranty but I am happy to pay for a replacement.I am not getting anywhere with razer support who say they can’t place an order and want me to send back to Amazon but sending back the entire headset for a replacement of unknown quality/condition seems a bit silly for just the microphone. 

My keyboard suddenly stops working while gaming—though the lights remain on—and it stays unresponsive even after I close the game. I’ve tried updating via the official website and resetting Synapse, but nothing has worked. This issue happens frequently.

all i have to do is unplug and replug the keyboard and it works fine but the rgb stays on but i cant click anything

Razer Naga Chroma B4/B5 remapping broken after Synapse 4 updateDevice: Razer Naga Chroma RZ01-01610 / RZ01-0161OS: Windows 11Synapse 4: 4.0. [removed by moderator] Firmware: 1.0.3.0I am having a reproducible problem with the B4 and B5 buttons next to the scroll wheel on my Razer Naga Chroma.These buttons are originally programmed as Sensitivity Stage Down/Up.I want to use them as:B4 → Mouse Button 4B5 → Mouse Button 5This worked correctly with older versions of Razer Synapse.However, after a recent Synapse update, the remapping no longer works correctly.Current behavior with Synapse 4 runningSynapse shows:B4 = Mouse Button 4B5 = Mouse Button 5But the actual buttons still behave as their original Sensitivity Stage/DPI buttons.Pressing B4/B5 changes the DPI and the DPI popup appears.The assigned Mouse Button 4/5 function is not properly applied.I also noticed that when editing B5, Synapse identifies it internally as “Sensitivity Stage Up”, even though the selected Mouse Function is Mouse

Hello, I received my kraken v3x kitty headset yesterday, and since yesterday I play with friends in voice on discord, and my microphone cuts constantly, they repeat to me that it cuts my sentences in the middle and that they never hear the sequels. So I deactivated all noise cancellation on discord, but it didn't change anything. I play on PS5 so I don't have many audio settings to change but I've increased my microphone level and it still doesn't change anything. Do you think it can come from the headset or from discord? Thanks

Valorant遊戲中鍵盤失靈，人物自己走動

Hello,I am experiencing a persistent issue with my Razer BlackShark V3 where the volume wheel does not work at all in Windows, despite everything else functioning correctly.System details: Windows 11 Connection via 2.4 GHz wireless dongle Latest firmware installed Latest version of Razer Synapse installed (clean reinstall) Observed behavior: Audio output works correctly (Game / Chat devices function as expected) Microphone works correctly Bluetooth pairing works correctly Razer Synapse detects the headset normally Rotating the volume wheel does not change Windows volume and produces no reaction Key technical finding:In Device Manager → Human Interface Devices, there is no HID Consumer Control / Media Device associated with the headset.Only generic entries like: “HID-compliant headset” “USB Input Device” are present. As far as I understand, the volume wheel should enumerate as a separate HID consumer device to send volume up/down events to Windows. Since this HID device

Good evening,I recently purchased a BlackShark V3 Pro Xbox, but I am exclusively a PC user. I wanted to know if there are any differences whatsoever between the two versions, particularly in terms of audio quality, microphone quality, etc.According to the specifications, I know that, for example, the PC version has a 48 kHz microphone sampling rate, but the official specifications for the Xbox version don't mention anything about this.I would therefore like to know what the situation actually is, and whether the PC version performs better on PC than the Xbox version when used on PC.Thank you very much.

See title. I'd like to know if a Razer recovery through a USB stick does a “diskpart clean” on the drive before copying the new Windows installation or not. I may have caught a rootkit / kernel virus and just want to be sure it's gone. Since SHIFT+F10 (opening CMD) doesn't work in the Razer recovery wizard, I wasn't able to do diskpart clean myself. 

WTF? I spent nearly $200 for this controller last year. This year it decides to go tits up. It keeps rebooting or disconnecting while I'm in the middle of gameplay. It does this at least once every 2 minutes. You're update procedure is absofuckinglutely ridiculous! The software absolutely refuses to let me do anything. I can't change the profile, I can't even view the profile. I hope you don't expect me to buy another one of your s*** shows. This is the last razer product that I will ever buy. You software developers absolutely suck. Developing pieces of crap that work for very brief periods of time and expecting us to pay a premium for that. Pull your heads out your asses. Fix this crappy software. And give us a f****** break.

Hey all. I bought a Raiju V3 off Amazon on Feb 23rd of this year off Amazon. Some how I either lost of threw out the covers that go over the paddle holes when you remove them. I really want to use the controller minus 2 paddles but don’t have the covers. Does anyone know how I can go about getting replacements somehow? Any info would be greatly appreciated. Thanks in advance

So I’ve enabled UPnP, opened the ports, and yes I did pair the devices on my local network first. However, nothing seems to be working outside of that. I’m not sure what’s going on at this point in time. Just that my phone will not find my computer. This is the only reason I’m even doing anything with Razer, so if this isn’t going to work, I’m probably just going to uninstall and download something else.

Hello Razer Support,I lost the wireless dongle for my Razer Viper V3 Pro and I would like to purchase a replacement.Model: Razer Viper V3 Pro (RZ01-0512) [removed by moderator] Country: EgyptCould you please check if a replacement dongle is available for my mouse and let me know the price and how I can purchase it?Thank you.

My mouse randomly registers accidental "scroll down" inputs at random moments. I’ve tried blowing it out and every other readily available fix, but nothing helped.

I'm trying to install windows from the recovery image. I followed all the steps mentioned in the instructions. On bootup, USB drive is detected in BIOS setup but getting "only support running under winpe". And installation is not able to proceed further. Please let me know how to proceed.

Hello, Razer Blade 15 Advanced (2018). Followed the instructions and downloaded the recovery image from Razer. No matter how many combinations I tried, I always get Razer System Recovery "Only support running under WinPE" error Here's what I tried: Downloading from different computers Different USB drives Different USB ports (all on the Razer Blade, no USB hubs) Different filesystems in the USB drive NTFS mostly since it's what is mentioned in the documentation but also FAT32. Updated laptop's firmware using the official updater: RazerUpdater_v1.1.1.3_CH510-MEv120811753v2.exe I have no other way of contacting Razer support so I would appreciate if someone could explain how this can be solved and maybe even fix the system recovery zip or the instructions. There are various similar threads in this forum and reddit. Thank you!

Hello! On September 5, 2026, I purchased a pair of Razer BlackShark V2 X headphones from an online marketplace. The box was supposed to contain a code to activate the 7.1 surround sound feature, but it was missing. When I tried to register the product, the website indicated that it had already been registered. Could you please advise me on what to do? When I received the headphones, I checked the condition of the box and all the seals, and everything looked fine.

Hello, I have an old phone number on file and would like to update it to my current number.Thank you!

Ever since I downloaded the latest firmware update for my Razer app, my new Razer Huntsman V3 HE Magnetic Tenkeyless 8K HZ keyboard that I bought a week ago has been unresponsive every 1-2 hours. No keys work. I tried pressing Esc + Caps + Space while unplugging and replugging it. Still didn’t fix. As other users have said already, the only way to fix this is by unplugging and replugging the keyboard.Yes, I have seen other people post about this same problem. The response they got was “to fully close/disable Synapse and see if the problem persists.” These responses by the staff feel automated because they all say the same thing. And yes, I have fully closed/disabled Synapse, but then I reopened it. If the intent was for me to close/disable the app without reopening it, then I didn’t do that. But if I were to fully disable the app while using the keyboard, would the features of the keyboard such as lighting, actuation point, rapid trigger, snap tap, macros, etc. not be disabled? What’s

My Kraken won’t connect to my pc. The headset turns on and says pairing but no matter what I try, my pc wont recognise it. It’s receiving my other Bluetooth devices just fine but not my headset for some reason. I've tried updating drivers, reinstalling the razer software, and even factory reset the headset, but nothings working.

Hey so i have Synapse 4 updated but its not linking games whether its auto or manually linking game and while trying to run the auto linking it just locks and i have to refresh it to be able to to try manually and even when i do it manually it doesnt add the games to itI was Running old synapse 3 and it linked the game to it but profile migrations isnt even adding the gamesis there a patch for this fix in the works? Am I the only one running into this issue??

I need a replacement dongle for my sons razer barracuda x chroma 

Hi everyone,I have a Razer BlackShark V3 (RZ04-05410x) and I recently misplaced the original 2.4 GHz HyperSpeed wireless dongle and haven’t been able to find it.The headset itself is working perfectly over Bluetooth, but I would like to use the low-latency 2.4 GHz connection again.Does anyone know if Razer sells a replacement dongle specifically compatible with the BlackShark V3, or if Razer Support can provide one?