Razer Support

My Barracuda X (2022) can connect to my phone via BT. But Razer Audio App didnt detect my Barracuda X.Im using Realme GT6. I’ve installed and uninstalled the Audio app and restart my phone, but Audio App still didnt detect my headphone. My Barracuda X working fine except it cant connect to Audio App, thats my only problem. Send help pls.  😫

The issue seems very similar to this one: My Razer Blade 16 Mercury (2023) is the model with the 4080 and i9. I believe the model number is RZ09-0483.After a standard shutdown, on restart it can’t get past post. Please note that I was connected to a CalDigital TB4 hub but the laptop was powered by the AC adapter that came with the laptop.Hitting any of the buttons to proceed in anyway (f1/del, f12, etc…) has no response. Fans fire up and keyboard has the default color rotating pattern running. Fans seemed to fire up to max. Had to hold down power because single press doesn’t work from post.What I’ve tried so far:disconnecting TB4 dock and all peripherals and trying to boot. disconnecting from AC adapter and trying to boot. Attempted multiple times to do an EC / power reset. I did this by removing all per

I won this keyboard in a university raffle, so i dont have the reciept. since day one the keys have been unresponsive, and its always random. somedays its the numpad, somedays its space, as im typing this i have to copy paste the letters “d”, “i” and “r” so that this makes sense. I have tried to update the firmware, ive reinstalled the drivers, ive tried a different computer, ive even tried different OSes(mac and linux), but no luck and it seems from looking around this isnt an issue with only my keyboard. as it stands, i basically have to slam the keys to make it type and even then it still doesnt work at times, please do help. the switches are yellow if that helps. if any support team members see this please help me, i can PM you the serial and any other details that might help

Hi, I have a problem with my Razer Barracuda X Plus (model name may vary depending on region). The sounds are too quiet. This only happens when I connect it via my 2.4g receiver. It started to happen yesterday. My firmware is updated and i dont think thats the problem. Its like the volume has been tuned down. I used to set my volume to about 30%, in which i liked and was loud enough for my liking. But now, I have to turn it to about 60% to get similar sound volumes. This doesnt happen when connected via bluetooth, its almost too loud if connected via bluetooth. Can I get some help? Thanks.

Hello! Razer Blade 15" Advanced (2019) | RZ09-0301x - I bought a Razer laptop, but I realize it doesn't have all the Razer updates. How can I update the laptop to have all the Razer settings? I tried updating the laptop from the Razer website, but it says the programs aren't supported on the laptop. What should I do? Thank you!

My previous mouse was the Razer Viper V3 Pro Faker Edition, and I never had any intermittent disconnection issues with it. But ever since I switched to the DeathAdder V4 Pro last week, it occasionally disconnects and reconnects during use. Sometimes it happens as often as once every five minutes.

Hello, My Razer Seiren X used to work perfectly, but recently it stopped being recognized properly. Windows now shows it as “USB Advanced Audio Device”, and the audio quality has decreased. Synapse 4 does not detect the mic at all. Here’s everything I’ve tried so far: Uninstalled and reinstalled Synapse 4 and other Razer software (Cortex, Chroma SDK). Removed leftover Razer folders and drivers from: C:\Program Files\Razer C:\Program Files (x86)\Razer C:\ProgramData\Razer %AppData%\Razer   Checked Device Manager for hidden devices and uninstalled any old drivers. Plugged the mic directly into a USB 3.0 port (no hubs). Disabled USB selective suspend and switched Windows to High Performance power plan. Restarted multiple times with and without the mic connected.  Despite all of this, the mic still shows up only

Running new Synapse 4, profile remaps some of the thumb buttons on my mouse (Basilisk Ultimate) to keyboard buttons like numbers, etc. which only work while Synapse is NOT running. While Synapse is running they seem to be captured or something. This is annoying when I want to control the lighting, but can’t have Synapse running if I want the button mapping to work. Looking for a solution so that remapped key presses function properly while Synapse 4 is running.

Hey, I bought a new razer headset (Blackshark v3 White edition)I Couldn’t find my 7.1 surround key, and I registered this product to my account, for the white edition when I check it the support tab for the 7.1 surround,  out of the list for this reason I couldnt ask a key or open support ticket.  

For a gaming computer I would think that they would have resolved the windows component Defender from preventing the graphic card switching Anyone find a solution? I have tried adding NVIDIA folder to Defender exception list.

Добрый день.При приобретении гарнитуры коробка была вскрыта, по серийному номеру не удается зарегистрировать продукт.

Thank you all for ansering  my Questions and advising me!

Just got this cool keyboard two days ago and the backlit keys worked for a bit then shut off. Now, after reboot or unplugging the USB cable(s) the lights come back on for a moment then shut off again until the next time I do one of those things. Both cables are plugged into USB3 ports, I’ve run all updates from the Razer apps and I’ve made all the suggested changes to the power management profile. Not sure what to do at this point. Pretty frustrated… Even my razor mouse no longer lights up except when the keyboard does, but I do have it plugged into the keyboard...

Hello, I recently found my old Razer Mamba mouse but have not seem to find my dongle. Is this mouse compatible with normal Bluetooth or do I need a new dongle? If so can someone help me with a replacement dongle? How would I go about this?

Is there any plan to release Raiju V3 TE edition? I use Wolverine V3 TE edition and I love it. I hope there will be TE edition for Raiju V3 since I already have Dualsense Edge. Don’t wanna spend another KRW 299,990 :p

please help me to change my phone number because i lost my phone number

Over the last few days the scroll wheel on my Basilisk V3 has started to decline and seems to come and go. The click and side to side clicks all work but the scrolling is not working. Any help or tips would be greatly appreciated. Thanks

I am in need of a new dongle for my Barracuda X Chroma headset. I have not been able to find a replacement online. 

My razor viper v3 pro is connected and I am able to move it on my screen but none of the buttons work anymore I’ve tried factory resetting it multiple times and still have the same issue if anyone knows how to fix this plz lmk

Is there any way I can get a replacement dongle for the viper ultimate. When using the dongle it keeps disconnecting and reconnecting but when wired it performs normally. Pretty upset since this has been my favorite mouse over the last 4 years.

I got The headset as a Christmas present last year and for around 3 months the dongle has been having issues staying connected with the cable, disconnecting from the slightest movement and also making it a lot harder for the cable to properly connect. What way would I be able to replace it and what would the costs be?

Hello,I recently purchased a pair of Razer BlackShark V2 X headphones and I'm trying to activate the 7.1 Surround Sound feature. This is my first purchase from this product line and from Razer.I bought the headphones through Mercado Libre, a very well-known online marketplace in Latin America. I placed my order on November 15th, 2025, and received the package on Friday, November 21st, 2025.The package arrived perfectly sealed, and everything inside the box was in its original bags, with no signs of tampering. However, when I tried to register my device to obtain the activation code, I received a message saying that my device is already registered.I want to clarify that the product listing did not include any negative comments or reports about previously used activation codes, and there was no physical activation code included in the box. I have checked the contents several times, but I couldn’t find anything.I would really appreciate your assistanc

As the title says, the voice that plays to say things like, “power on, power off, mic on , mic off, pairing, ect” is VERY loud to me.I’m a person who is autistic, who normally uses headphones to block the noise around me so I can function better during tasks. On a normal day my hearing is just way to sensitive to cope with just normal people sounds. I got the v4 becuase it was simalar in features to my arctis 9x that broke, and I wanted to try something else. The headset and equalizer options for the Kraken V4 are otherwise really stellar, but this one issue makes it really hard to like it. My prevous razor headset I have been using in interim of having no headset at all didn’t have this loud system voice. I was not expecting a loud system voice to be on this model. (Previous headset from Razor is a Nari so, pretty old for a peripheral I’ll admit.)Things I have tried already.Turning the volume wheel all the way down. → The

 Here’s a more polished version of your message: Hello, everyone! I’m new here and need some help with my Razer Blade 16 (rz09-0483) laptop. It’s a relatively new device with a 13th-gen Intel processor, but it has started overheating. Most of the time, the CPU temperature stays around 100°C without any load. I’ve already tried changing the thermal paste, but it didn’t make a difference. I then checked the heatsink using a thermal camera and noticed that it doesn’t spread heat properly anymore. It seems I need a new heatsink, but I’m not sure where to order one. I’ve tried searching online, but I only found one link that is no longer active:https://www.impactcomputers.com/index.php/products/razer-14051642-00 Any help or advice on where I can find a replacement heatsink would be greatly appreciated. Thank you!