Razer Support

Hey I have the Razer Naga pro. S/N 632127H16205941Bought Order Date: 11/11/2022Order #BBY01-806700978770 Best BuySo well past Manufacturers warranty Been having this damned issue on and off for YEARS and now I’m fed up with it completely:Much like a LOT of users on here I am now experiencing Phantom scrolling, and it is VERY CLEARLY a SOFTWARE BASED ISSUE! Out of nowhere, seemingly random I will automatically start scrolling down. Which then makes using my mouse IMPOSSIBLE, the ONLY thing that fixes it, is either starting or stopping Synapse. When my system launches synapse launches, then sometimes I get the scroll down issue, I stop Synapse, it stops as soon as the program is killed, sometimes less than 2 minutes later it starts doing it again I open Synapse and AS SOON as I see the Naga Pro tab load in it stops.I have done the following:Reinstalled windows completelyRemoved the default windows

I just updated Synapse 4 and now a couple of my listed devices are not responding as fast as other LEDs.Lian Li O11 Dynamic: All LEDs in all 3 zonesRazer Chroma ARGB Controller: All LEDsThey are acting like they are playing in slow motion. Despite the chassis controller and the ARGB controller not being the same device, they are both “slowed to the same time,” for lack of a better phrase. They do not update in real time like my Hanbo AIO, and other devices.Video here: youtu.be/w3bPZVU8Gr0I have uninstalled and reinstalled, I have restarted my system, I have updated firmware, I even opened up my computer, unplugged the ARGB controller and nothing has fixed it. :(

My Nari Ultimate seems to drop audio quality frequently. It will go from THX Spatial Audio sounds to non-surround sound without a visual cue. This happens even when i switch games or windows. I've tried deleting all extra profiles in case it was profile-by-window/program but had no luck. Sometimes when the headset cuts out the THX Spatial Audio either has A) no programs listed beneath it or B) all programs are grayed out (see screenshot). Usually the best fix for this is to simply switch THX off & then on, however I have had to restart PC a few times to get it fixed. This has been a constantly recurring issue and I would love to get it to just stay in THX and not swap audio quality between programs/screens.

I have no sound in my Kraken Tournament Edition headphones

Pls refer to the title, I am using a China phone number

I’ve just recently purchased Razer Blackshark V2 X, and apparently the 7.1 function does not want to work. It properly appears in audio settings, everything is displayed as it should by guides and videos, but there is literally no difference when testing the sound. It still sounds like it’s on stereo mode. All my audio drivers are updated and I even tried deinstalling Realtek HD Audio Drivers and manager to test it. There seems to be no way to get the 7.1 surround working.Apparently when looking around in sound manager settings I found that 7.1 surround driver had a problem starting:Device ROOT\RZSurround\0001 had a problem starting.Driver Name: oem60.infClass Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}Service: sRZVADLower Filters: Upper Filters: Problem: 0x15Problem Status: 0xC00000BBDevice install event:Device ROOT\RZSurround\0001 requires further installation. 

Hi, my Razer Basalisk Ultimate door for the USB transeiever seems to not attach anymore, are there replacement doors I can get?

Cant check my series number

setup tartarus v2 naga trinity blackwidow v3Every time i open synapse 4 on all peripherals unload all macro and i must to load every time start the software saved xml macro is very frustrating i unistall and fresh istall syn4 many times and dont work never. is like syn4 dont recognize macro on cloud or on folder but must load from a local file saved

My Basilisk X Hyperspeed mouse turns on when I connect it to my laptop via USB dongle and bluetooth. But the mouse does not work. The buttons are unresponsive and the tracker does not work too. The cursor alone drifts slowly to the top left. I have tried updating the firmware version, tried reinstalling synapse, tried updating my windows OS, tried updating mouse drivers, tried changing batteries, everything. Nothing seems to work. Is there any solution for this?

Can I buy razer gold with Kpay because I do not have visa cardI am from Myanmar.Most of Myanmar peoples widely use K pay.  

I just got these headphones and I'm not sure if these are fake or not but all I want to know is that if an activation code for 7.1 surround sound is still usable

Hi razer team. i bought a "brand new" blackshark v2x online, upon registration, the code is already registered. i am curious now if this product is legit or clone. i dont know what to do. i have all the proof that i bought it legally, maybe if you could help me. 

I’m trying to follow the fix Razer posted, but the Secure Boot page in my BIOS appears to be read-only, so I’m unable to disable Secure Boot. I also tried setting an administrator password, but that did not change anything. I saw some other people with the same issue but haven't seen any solutions. 

I purchased a product by mistake and want a refund 

Não estou conseguindo registrar meu BlackShark v2 X podem me ajudar por favor ?  

Dear razor gold, my razor gold acc has been locked due to some unknown reasons. I’ve keyed in the correct phone number but it seems that something was wrong. So I keyed it in again and again and now my account is temporarily locked. Do u mind helping me by unlocking my razor gold account so that I can try to key in the correct phone number again?  It would be a great help if u help me unlock my account. Thank you. (Sorry if I trouble u)

It's hard to believe that a 500 dollar chair I've needed to replace 2 bolts in across a couple short years and now the base fully exploded... for 500 dollars? Im well below the weight limit this just doesnt make sense... anyone know of any sort of replacements.

It's hard to believe that a 500 dollar chair I've needed to replace 2 bolts in across a couple short years and now the base fully exploded... for 500 dollars? Im well below the weight limit this just doesnt make sense... anyone know of any sort of replacements. I guess technically it's the tilt and angle mechanism that has broken 3 times now this time un repairable.

I lost the USB C dongle for my Razer Barracuda X Chroma headset. Is it possible to get a replacement ?

Dongle just died like many others. Mouse works when plugged in but nothing recognized the dongle, as if it doesn't exist. Ive tried 2 other PC’s and the device detection tool plus many restarts. The only thing I havent tried is the oven trick ive seen online. Could I please get a replacement before I bake this piece of junk like a cake?

Hello, I got those nice Razer Barracuda X Chrome Phantom Green as a Borthday present from my fiance. Excited i tried them out but after some minutes the spund gets distorted and robotic. I was using the wireless dongle on my PC.Read alot of Problems with firmware, software.Deinstalled everything, updated everything. Used diffrent USB ports, relocated the dongle away from USB3.x. Changed all the wofo to 5gHz.  Even when i am using the Headphones with dongle on my phone the same Audio distortion happens after ~ 2 Minutes pf usage. Is there any solution? All i can find on the internet is "i refunded them got other headphones" really dpnt want to do that so pls is there anything i can do? Refund from Amazon is not possible anymore cause it expired at my birthday so thats a unlucly aswell....

Hi everyone, I bought a pair of Razer Barracuda Pro headphones a few years ago. Long story short, I can't find what I believe is called the 'USB Type-C dongle’ so when I turn them on i hear “tearing”, and, even by attaching the cable, i don’t hear any soundHow can I solve it? Thank youAlessio

Why isn't the Razer Headphones app for Xbox working and recognizing the Kaira Pro for Xbox, and why doesn't the Razer Audio app for mobile work either? Also, why aren't they included in the list?

I’ve been using a Razer Core X Chroma for a number of years. Just now, I shuffled it around while dealing with some cords, and it suddenly stopped being responsive with my computer. I tried switching to a different cable (USB-C Thunderbolt), and still, no response. Then I tried with a different laptop and still no response. The fans turn on when I connect it to a laptop, but other than that, there’s no power or ethernet or monitor connection happening. Since this issue arose when I was shuffling things around, could there be damage to the USB-C port? Has anyone experienced this before? I’m using Windows 11 on a Dell XPS 13 9310 (the other laptop that I tested is an Asus Zenbook 14 UX3405), and a Dell monitor connected by Displayport, and a Radeon RX Vega GPU.