Razer Support

I bought a Razer Barracuda x Wireless Gaming Headset at Bestbuy yesterday (Dec. 4th 2025). I've noticed that the built in mute button is not work. I put it on mute and I've notice that my icon still beams green which means it picks up sounds.  I tested the headset with my phone while recording a video and it's still has the issue. I patched it to the newest version and nothing changes.  Any fix for this one?

Good Morning to everyone that is reading this, I’m trying to use the Caret symbol (shift 6) but when I try to shift 6 it does not work. I have a huntsman mini keyboard and I’ve tried everything as in troubleshooting, resetting my drivers, keyboard, uninstalling and reinstalling, command prompts, etc. Nothing has been working yet. Any ideas? and my keyboard is out of warranty. Thanks!

I got this mouse for over a year now. Today the mouse started lagging while being wireless, in random moments. I connected it to wire and no issues at all. I did restart pc. Reinstalled razer synapse software updated all possible driversany ideas how to solve it?

I have a problem with updating my Razer Kraken V3 Hypersense Driver. When i try it always goes to “Please reconnect your device and click retry”. Also i let u know that i followed this link to update my software.

What are you doing Razer?! I have a Huntsman, Kraken, Naga and Tartarus PROS. I made the mistake of picking up a Tartarus Pro before reading the horror stories associated with it and now I’m plagued with bugs.Synapse 4 sees the Tartarus but doesn’t execute the bindings. Uninstalled 4 and installed Synapse 3, same thing. Unplugged everything and ran your driver tool, plugged everything back in and downloaded the latest Synapse 4. Now the keyboard and tartarus does nothing. I had to uninstall Synapse and use a different mouse just to write this. I have a one year old PC with an AMD 7900X .  WHAT DO I NEED TO DO TO GET THIS FIXED AND TARTARUS BINDINGS TO WORK?! I’ve spent way too much money on your hardware for this to not have a fix in 2025. And I know there’s others in the world that have too 

I just bought this new headset yesterday from amazon, I check the packaging for the mentioned 7.1 code, i can only find the promotional paper that tells me to scan a QR code, when i do scan it, it just brings me to the 7.1 learn more without providing a code. Nothing else other than the manual, stickers, and the headset itself was included. I tried to get a new code by registering but then this happened. Could i get help as to why this happened even though i already registered the item? The headset is brand new 

I need a replacement baseplate for my iskur x chair, the steel part cracked and is unstable now

merhaba ben telefon numaramı acil güncellemek istiyorum 

Good day, i need to change my mobile number on the razer ID. I have 2fa enabled on an old number that I no longer have access to, as well as no backup set. I am unable to find support for this on the razer website. Any advice?

السلام عليكم ورحمه الله اريد منك حل رسائل OTPف خطا لم تصل الي الرجاء منكم طلب تغير الرقم او ارسال الرسائل الي

I've just purchased the BW V3 Pro and cannot get the 2.4ghz wireless mode on the keyboard to work. I have tried the following. - Followed Razer instructions on 2.4ghz setup - Downloaded most recent firmware updated and both keyboard and dongle are running most recent versions - Downloaded and run both the pairing utility.

Can you tell me when to expect razer taipan v2? It was a very cool mouse, I would like to see its revival, I also wanted to see the continuation of Razer Ouroboros!)))

Hello there ,this is my first post and i dont know if this is the right category to be asking but i have a question regarding my Razer Blackwidow V4 Pro.I recently organized all my Macros and Shortcuts into different Profiles and now i wanted to organize it even more, is there a way to map Profiles or a profile switcher + and - to the command dial ? or even the volume wheel i would be willing to sacrifice.thanks in advance :)

At the beginning of the year I bought a Leviathan speaker and all of a sudden, it stopped playing audio when in PC mode. If I was watching a youtube video or listening to spotify, the video/music would buffer indefinitely. I would be unable to swap sources and have to turn off the speaker in order to swap the source back to my headset and a simple refresh of the video or song and we were back to normal. Using bluetooth mode also worked normally, it was only the PC mode. If I chose to let the video or song buffer, the speaker icon in the bottom left would switch to a muted speaker. Hovering over the icon would tell me that I had no audio drivers installed. The video or song would never load either, no matter how long I let it sit. Internet connection most certainly is not the issue since everything comes right back once the speaker is off. I looked into the issue back then but could not find anyone with a similar issue. I had a new PC coming in though so I did not mind and waited for

Hello i got my  Dongle  and my cable  stealing  of my work i was using the headset in my  company while that happening…. is there a way to get a new usb-c dongle for my headset? P/N:RZ04-04430100 

I need a USB wireless transceiver for my  Razer Barracuda X | RZ04-03800-C,. I need then a wireless USB dongle for making my Baracuda works¡¡,, ¿where could I acquire this part? It doesn’t make sense that such mobile part is not provided by the manufacturer ¡¡¡ Thanks in advance

Just bought new Razer Mouse Deathadder Essential. When I try register it said ALREADY registered. Today I open the box with mouse  (Remove serial number)

Hello Razer Support,I bought a brand-new Razer BlackShark V2 X headset. When I tried to register it on my Razer account, I received this message:"This product is already registered. If you did not register it, please contact Razer Support."I have never registered this product before, and it is completely new. Please help me with this issue so I can register the headset on my own account.Thank you.

Hello, I purchased the activation code for THX Spatial Audio, but I still haven't received it via email.

لدي مشكلة مع معرف Razer الخاص بي: Wengebookhit329 حساب.لقد فقدت الوصول إلى تطبيق Authenticator الخاص بي واستخدمت جميع رموز النسخ الاحتياطي الخاصة بي.الآن لا أستطيع تسجيل الدخول إلى حسابي أو إكمال المشتريات.يرجى إعادة تعيين التحقق بخطوتين (2FA) لحسابي.بريدي الإلكتروني هو: mahernaseer394@gmail.comشكرًا لك.

I bought a Razer Edge 2nd hand in İstanbul. The seller said he bought it from Japan which was seemingly true based on the sticker on the box. After 5 or so months It randomly stopped connecting to wifi and I tried everything. Chat GPT said it was an internal issue and it needed to be sent to warranty but this is where the problem begun. The original owner threw the receipt to the trash and I cannot really prove that my device is new and within the warranty range. I dont have a lot of money so the warrant would be a lifesaver for me. Please help me.Sincerly, Vergil

I have the multi-platform version of the headset (RZ04-054201) and I need to use it wirelessly, or even wired, with an Xbox Series S. Is the headset compatible with, and can it be successfully paired to, the Razer HyperSpeed Wireless Replacement Dongle For Xbox (RZ04-054202 model dongle)?

So i got a blackshark v3 pro ps5 edition but the package comes without the dongle and you can’t connect it wirelessly to a ps5 

Ever since i updated to windows 11 25H2 the fn key stopped working but before said update it worked fine, I’ve tried everything to fix and still it doesn't work does razer intend to fix the issue or just keep ignoring it because it's been an entire month and still, they are radio silent

After 5 months of use my Razer Barracuda snapped on my neck on my way to college