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Razer Support

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  • 56,500 Replies

38950 Threads

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headresourcesBone504
posted in Razer Support

Raiju TE

Hi, does the issue of the right stick solved? if yes how to fix it?

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5 years ago
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TheChickinn
posted in Razer Support

Razer Blackwidow X Chroma

Just today I noticed that my middle part of the keyboard appears to have burnt out, the keyboard still functions fully but was wondering if there was anything I can do to fix it. Cheers,

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5 years ago
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CHICKENGAMEPLAYS
posted in Razer Support

I have an error when installing razer cortex

I have an error when installing razer cortex tells me it is not compatible with my operating system, but before if I could install it correctly I have windows 7

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Razer.Caziel
5 years ago
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bizpointBlue577
posted in Razer Support

Battery about to explode. What to do? :O

Hi Everyone, I purchased a Razer Blade Stealth back in 2016 ( New Razer Blade Stealth - QHD (256GB) Late 2016). It's a great laptop but currently it has a swollen battery :(. I been noticing over the days of using it the case lifting up more and more (pic below). My warranty period is already over so I wanted to know if someone knows where can I purchase a replacement battery or the part number of the battery. Thanks!

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Razer.Caziel
5 years ago
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radioShadowpulse477
posted in Razer Support

Can't install Synapse 3

Hello all, I have a Naga 2014 that I have loved for years. It bit the dust the other day so I purchased the Naga Trinity as replacement. Synapse 2 wasn't recognizing it, so I figured I needed to upgrade to Synapse 3. I downloaded the installer, but when it begins to launch, It gets as far as showing a menu screen for about a second then it disappears. The taskbar icon for the installer is still there at the bottom of the screen, it's just the actual window is gone. Has anyone seen a problem like this? and does anyone have any suggestions on how to proceed? Sorry if this has been posted, I searched, but did not find. thanks.

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Razer.Caziel
5 years ago
F
FuchsiaRosexfresh277
posted in Razer Support

Razer Kraken 7.1 Chroma not working in Windows 10

Hey all, I'm having an issue that I haven't come across in my searching and I'm hoping someone may have seen it. I just installed Windows 10 Pro and when I tried to install/setup my Kraken 7.1 Chroma headset, its acting like I'm plugging it in and unplugging it constantly after installing the Synapse 2.0 software. I've checked for updates in the software, re-installed it a few times and tried the Synapse 3.0 software, but nothing seems to work. I've tried multiple USB ports as well. The headset worked fine in Windows 7 earlier today. It seems that it was detected as a Kraken 7.1 by the software, but after it said "There's an update" and it was applied, this is the behaviour I now see. Any help would be appreciated. Thanks.

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5 years ago
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RocketSauce28
posted in Razer Support

Synapse 3 keeps disconnecting from my Hue Bridge

I recently purchased a hue bridge and 3 hue compatible lights so that I could sync them with my Razer products with the intent of using the dynamic in game lighting (the thing that changes your peripherals to match something happening in game). So initially, it was working. No issue. Then after about a week it stopped. I'll start up a game and it will say that the bridge is connected, but shortly after the game is started up it disconnects. Having it connected normally out of a game works fine. It is only whenever I start up a game that it will disconnect shortly after. Any help would be appreciated. Thanks!

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5 years ago
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roboactive
posted in Razer Support

Please Help Me Razer Support!

So I just logged in a few weeks ago, and i saw this. All of my razer zSilver achievments had expired! I was very confused and went to the support forum, where i found a post that specified that all unclaimed razer zSilver achievements would expire at june 28th. But mine expired june 7th! What should i do?

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5 years ago
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kieranj98
posted in Razer Support

Razer 2 dongle stopped working

The dongle Just stopped working after only using for a week.

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5 years ago
7
7nightwing7Insider
posted in Razer Support

Confused....

About the so called 1.03 firmware... They told me that if i already have the 1.02 beta, and it did not work. I needed to rma my controller. Because the 1.03 could brick my controller. I'm really confused now. Ive read stories about people who returned their raiju ultimate controller 6 times, and still had the same issues. Why did they even wanted us to test the beta, if we would have to rma it eventually ? I'm so confused right now. What to do ????

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7
5 years ago
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Bartow33
posted in Razer Support

Razer Raiju Ultimate Firmware

hi, can I have the 1.03 please?

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5 years ago
F
fr33radical
posted in Razer Support

Blade 15 and Mamba Wireless (2018) Keyboard Inputs Corrupted when Connected Via Bluetooth

Hi As the description says I have a Blade 15 (4K) and Mamba Wireless that was purchased at the same time, about 3 months ago. It was literally a product suggestion on checkout. Since the first time connecting the two, whenever the mouse is connected via Bluetooth the keyboard inputs on the laptop would glitch as if using a different input set. For example letter inputs are replaced with diacritic variants (https://en.wikipedia.org/wiki/Diacritic) and even functional keys like Esc stop working. Once in this state the only way to fix the machine is with a hard reboot - if the Bluetooth is just disconnected or switched off or the mice connected by cable the problem persists. The problem does not occur if the mouse is connected by cable in the first instance on boot up - which is presently my forced workaround. Recent Synapse updates have not solved the problem, nor has deleting drivers from device manager, uninstalling and reinstalling synapse etc. Anyone else experienced this iss

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5 years ago
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aDNS1503
posted in Razer Support

Razer Nari random buzz, microphone features not working as intended

Hello, 1. First and the most annoying bug is the random buzz that occurs with these headphones . I must admit that i bought the headphones in 20th December a i have started to use them from 25th ti`ll now. The issue occurred two days after i have started to use them , right after a synapse update . As i can see the issue is most common with THX spatial sound and it occurs most of the time almost instant if i try to change from stereo to surround and vice versa, but sometimes and mostly when i play Destiny 2 it randomly occurs without doing and changes in razer synapse . The buzz sounds like this : The buzz stops if you close the app the is currently running . In my case Destiny 2 or if i played with the surround/stereo option to change the sound option , just close the app the it is causing this for ex : youtube aka Google Chrome. I also found a walk around for this annoying buzz . If the buzz occurs i just go to "Sounds" from audio options , select the headphones properties and

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5 years ago
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worldHanBluefirst720
posted in Razer Support

V1.03 Razer Raiju Ultimate

heard there is a new firmware? Can we upgrade to this one from the 1.02 beta version?

14
W
5 years ago
A
Ash_Z
posted in Razer Support

Raiju Ultimate FW request

Good morning, can I have the latest de update for my Raiju ultimate? Is 1.03 really available? Thx.

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5 years ago
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MeowmeowK
posted in Razer Support

Razer Chroma CMD Key Stopped Responding

I've been using the keyboard for around 2 years now on mac, maybe 3, I don't remember and recently I started having issues where after a restart the cmd key would not work. I've checked and it isn't a key-press issue since the key stroke registers. Sometimes it would work again after disconnecting and reconnecting the keyboard, others not. I'm not sure how to handle this one. Anyone had this issue before? EDIT: Removing Razer Synapse, deleting the files and reinstalling seems to have solved it for now. But I'll see how it runs after a few restarts since the keys would randomly start working after a restart. Will update... And after disconnecting the keyboard it's back to not working. :|

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5 years ago
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Sektorr
posted in Razer Support

Switch chatter

Hello,i'm new here.I'm here for ask a little help if u can.Last year in December i bought the Blackwidow Chroma TE v2(green switches) keyboard,after 3 weeks of normal use the nr "1"key started to chatter randomly.The keyboard is very clean,no dust or other pieces of food(chips,snacks,etc).I've tried to blow the switch with compresed air and nothing,i've uninstalled Synapse 3 the issue still here,trying different usb ports,plugged in another pc,laptop the problem persist.I've tried to install Synapse 2 and uninstall it too,cleaning registry directory,i reinstalled the OS(win 10 x64 Pro).I also try to reduce delay in Keyboard Settings what i founded in Windows.Nothing helped me.The weird thing is that is not happening always,only randomly and sometimes it works just fine all day long or 3 days.Did someone has this kind of issue in the past?I would really apreciate a little help.ThankYou.

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5 years ago
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Perudailycounty391
posted in Razer Support

Razer Core X + Mac + h.265 video + RX VEGA 56 + noise

This question has many parts so I'm mostly asking because I think there are chances of finding other users with similar experiences here. It's probably more of a Mac OS drivers/AMD question but here goes: When I play h.264 video at 4K the Vega 56 hums along at regular noise levels. When it's h.265 the fans on the card spin up to high speed/noise. 2018 Mac Mini (32GB RAM, 6-core i7 model) with Mac OS Mojave Razer Core X MSI AMD Vega 56 Air Boost VLC 3.0.3 I realise h.265 is more GPU intensive than h.264 but the difference is like night and day! Has anyone else got this issue?

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5 years ago
A
AMBERhitCapri224
posted in Razer Support

Razer Mamba Tournament Edition - Not being detected by Synapse 2.0

Just as the title states. All of a sudden when I turned my computer on today my mouse does not work on my pain gaming PC. I tried restarting, uninstalling drivers, reinstalling drivers, nothing works. Odd thing is when I plug my Mamba into another computer it is instantly detected and works fine. ????? I'm officially out of ideas. Ryzen 7 1800x Gigabyte K7 Gaming Mobo Asus STRX 1070 GPU 16GB DDR4 3200mhz RAM

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5 years ago
J
Jackson2287
posted in Razer Support

Razer Blade Stealth 2017 - Keyboard back light not working

Hi I purchased my stealth 2017 in the summer and just recently developed a issue with the back light on the keyboard not working at all. I have tried reinstalling synapse many times, I have updated the BIOS multiple times and same goes for the chipset. I have even gone into the Device Manager and uninstalled the keyboard drivers and restarted. All of these have done nothing to aide the problem. So I am coming here to hopefully find help as to what to try next and to see if anyone else has or is encountering this problem.

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5 years ago
D
dailyResolutionBlue591
posted in Razer Support

Audio Question

Hey everyone, I get some major audio feedback when i have my Razer Blade laptop charging and connected to monitors/PA speakers. I have also had it pick up feedback while recording using a microphone. Anyone run into any similar issues? I love the laptop but id love it even more if i was able to play sets with out worrying if it was going to die to avoid the feedback in the speakers. Thanks for any insight.

3
Razer.Caziel
5 years ago
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BinaryByte
posted in Razer Support

[SPEAKER ISSUES] Potential flaw with Razer Nommo Chroma - Ground loop in speakers themselves

So I recently bought the Nommo Chroma speakers (https://www.razer.com/gaming-audio/razer-nommo-chroma). They sound fantastic (albeit a tiny bit muddy), lighting is great, etc. I noticed an 'electrical buzz' sound coming from the speakers, it sounded like a high pitched buzzing with an additional high pitched ringing noise. I almost instantly knew this was caused by a USB ground loop. I plugged it into my audio ground loop box (it basically stops electrical noises that occur from plugging in your keyboard and whatnot) to see if that would fix the issues. It fixed all of the issues but one - the really high pitched ringing noise. So, I decided to see if it was the speakers themselves causing the issue. I unplugged the audio jack from my audio ground loop box (the speakers aren't jacked into anything now). The high pitched ringing persisted. I opened razer synapse and went to the speaker's lighting settings. I turned off the lighting. The high pitched ringing noise stopped. I turned the

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5 years ago
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jermagnemenor
posted in Razer Support

Why Can't Razer Respond to my tickets/Messages

I got this issue not getting my points on the game i bought using Razer Gold & silver. I've been sending Tickets/Messages to Razer support and i'm waiting for a week still no answer is someone who can tell me what to do ? Thanks in advance

1
R
5 years ago
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pulseeggSheenGreen492
posted in Razer Support

Nari ultimate mic echo on Xbox one

I just got my new Razer nari ultimates and it is a great headset but I got into a party chat with a friend and he told me I had an echo and I've been trying to fix it so can some help me out

1
R
5 years ago
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Nordlaw1
posted in Razer Support

Wolverine Ultimate stick issues

Hi. I seem to be having a drift stick on my Wolverine Ultimate for my Xbox. That’s not the annoying part, however. The annoying part is how the controller will not detect the stick going up all the way. In other words, if I push the stick all the way up, the output will only be 3/4 of the way up.(Figures out through the “agile” customization option in the synapse) This can cause you to walk slower in games. Can someone help me?

3
R
5 years ago

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